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2010 Cadillac SRX Noises

I'm curious if anyone else is experiencing similar problems.

I took delivery on a 2010 SRX Luxury in late June. The vehicle looks great, drives great, but there are a couple of noise issues that are not consistant with a luxury vehicle. Through August, my vehicle spent a total of twelve days at the dealership trying to resolve the source of two noises.

The first issue is a thumping sound toward the rear that was diagnosed as a fuel tank problem. I was given a copy of a GM Bulletin describing the problem, and apparently there is no repair. The Bulletin is dated April 5, so I'm not optimistic about a solution.

The second noise issue occurs on the initial startup, and a loud ping occurs between first and second gear. This was diagnosed as the ABS Module doing a self test and supposedly, it is a normal occurrence on the SRX. I was invited to test drive another SRX, and naturally, we couldn't duplicate the problem.

The dealership has been cooperative, but they are unable to assist me further. I wrote to GM last month, and I received a voice mail thanking me for my letter. I realize that these noise problems are merely a nuisance, but I expected more from a Cadillac.
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Comments

  • glmurglmur Posts: 4
    Unfortunately I returned mines, I couldnt take the noises any longer, plus other issues. Paid too much for that vehicle and you expect cadillac quality. I had a 2010, they were going to upgrade me to 2011 srx, but I was so paranoid from all the trouble with the 2010. I took a 2011 cts.. and I love it, ride great, sounds great and love the rear view camera that comes up in the rear view mirror.
  • dm63dm63 Posts: 1
    I am also experience the rear thumping sound as well as an intermitent spring actuator type noise coming from the passenger side footwell. The problem through it doesn't do it all the time....so how do you trouble shoot that one?

    This is my second Cadillac after having to trade in my 2009 CTS for the 2010 SRX due to transmission (replaced 1) and torque converter (repalced 4) problems that end up being a software programming issue with the timing of converter sylinoids. very frustrating...the dealer Preston GM in Langley, BC was awesome throughout the 22 month ordeal!
  • I'm curious. How were you able to return your SRX? My wife has a 2009 CTS and I would love to dump my SRX for a CTS.
  • I am experiencing similar problems being noises. Purchased in Aug & day 6 of having the vehicle it was back at the dealer. The noise happens when turning the steering wheel at low speed, it's a rubbing noise. Also at low speed when applying the breaks, it sounds like the rub/grind. I've had my front strut mounts replaced twice and now the engineering dept. is trying to come up with a fix. My car has been in the shop 3 times now for the same problem and I only have less than 3500 miles.

    I don't feel as a consumer, I should have to put up with the quality I've rec'd in my new Cadillac!! I've paid good money for my vehicle and expect nothing but 100% satisfaction. No fix is not acceptable in my opinion.

    The dealership GM of Sales told me "We don't make the vehicles, we sell them".... wow, way to stand behind your product.

    I've taken my issue to Cadillac 1-800-458-8006 where they opened a claim for me. I've requested either my vehicle be repaired, put me in a new SRX at no additional charge (Initially the dealership told me I could pay $5K more and they will put me in a new SRX! Don't think so!!). Or I want my money back and walk away from it.

    Grrrrr.....this has been a very unpleasant experience which unfortunately has left me with a sour taste for this dealership.

    Good Luck!
  • I could not agree with you more about the quality and Cadillac's attitude. We have a problem with our 2011 when we picked it up there was a problem with the radio they took a file report it turned out that the radio was not programed at the factory and there was a problem noted before the car was shipped out to the dealer.
    The Cadillac rep was nasty and standoffish about compensation or replacement. If there was the 30 day return policy they would be getting it back. We now only have 300 miles on it and this happened when we had 2 miles on it brand new.
    I wish you luck and we are counting the days to give it back when the lease is up or there is a pull ahead. The quality is not good at all and hopefully we do not bail them out again so they can make bad vehichles that lack quality control.
  • gmcustsvcgmcustsvc Posts: 4,005
    kmalick,
    Can you please e-mail me with your claim number? I look forward to your response.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,005
    kmalick,
    I apologize this has been an unpleasant experience. Can you please e-mail me your complete contact information including a good number to reach your, VIN, current mileage, and involved dealer? I would like to look into this for you.
    Christina
    GM Customer Service
  • This is my first time on here and I've been reading about problems with certain noises and thought I would add a bit of my experience as well. The noise I am hearing started when the weather got colder. I bought my SRX in April, and never had a problem with noises until the weather started getting cooler, especially in the morning or at night. (I live in the mid-west, so this started about 3 weeks ago). Whenever I turned the wheels left or right, pulling into or backing out of a parking space, that's when it happened. It turns out that it's upper struts mounts and the parts are on back-order; I'm not exactly sure what the service guy meant, but it sounded like something had to be re-coded (?) or what I'm not real clear what they meant. I just hope the parts come in real soon and that will be the end of it. I've been really happy with this vehicle ever since I've owned it. It has a little over 8,000 miles on it . In the mean time, the area was lubricated but it hasn't helped much with the noise.
  • gmcustsvcgmcustsvc Posts: 4,005
    bakerst,
    If you are unclear what the dealer is talking about, please ask them to further explain it. Please keep me updated with your progress.
    Christina
    GM Customer Service
  • I share others' frustration with noises in my 2010 SRX. I purchased the car in March and have almost 7,000 miles. The noises just keep getting worse. There is a rattling type noise coming from the tail gate area. I have even sat in the cargo area while someone else drove the car and I can't seem to pinpoint it and it doesn't happen all the time. I haven't been to the dealer because it's not always there. The noise associated with turning the steering wheel did not appear until the weather got cold (<40degrees) , a couple of weeks ago, and it is very disturbing but seems to go away some when the engine compartment warms up. The thumping noise is kinda new for me but is very irritating and seems to come from the back gas tank area.

    At this point I am very, very disappointed with this vehicle. I have a 2007 Buick Lucerne that is totally quiet and comfortable after 40,000 and is much more luxurious from the ride to the electonics.

    What should I do at this point......HELP!
  • I called the service dept. today to get a more clear understanding. (sometimes I feel a little embarrassed when I don't quite understand everything they are saying, or the terms they are using, and at the same time the person has people waiting in the office, the place is super busy etc. so I just get the gist of it.)...anyway, what I found out is that the parts I need have been replaced with the parts used in the 2011 models
    and it's hard to know just when they might get them in. Thankfully it isn't a serious
    problem.">link title
  • gmcustsvcgmcustsvc Posts: 4,005
    caddysad,
    Have you taken your vehicle in to your GM dealer of choice? If not I would recommend doing so!
    Christina
    GM Customer Service
  • I have the exact same problem. I first brought it to the dealer in November and they couldn't find anything wrong of course. Since the problem continued to get worse, I brought it back today and, after informing me of yet another recall (power steering and unrelated to this noise issue) they told me they've had a "rash" of similar issues and know what the problem is. They called a while ago confirming it's the "strut mount bearing assembly" which was designed incorrectly. No part yet exists but supposedly they are developing one, it's availability is unknown
  • 2010 SRX purchased in August 2010. 2500 miles.

    I am wondering if anyone else has had this issue or if there is a setting I need to change or what. I am having an issue with the radio in my SRX. I nearly always listen to XM, yet everytime I shut off my vehicle and come back to it, it always starts up with FM radio, after last playing XM. Any thoughts?

    Another item...I recently tried to download a CD to the hard drive and early on in the recording process (track 1 or 2) the recording stops and reverts back to FM radio. Anyone else?
  • gmcustsvcgmcustsvc Posts: 4,005
    ndsrx1,
    I would recommend going to the dealer. They will be able to assist you in changing any settings as well as downloading a CD tot the hard drive.
    Christina
    GM Customer Service
  • I had the same problem with my radio. I took it to the dealership and they took care of it. Turned out they needed to download a new update to my system.
  • I am also having this same problem. The noise started a few weeks ago when the weather got cold. I also agree that the noise coming from the car is way too much. I love the way the car looks, but its performance has been disappointing...
  • My post from last week disappeared. Last Friday there were 20 posts on this topic, and today there are only 18. Hope I didn't offend anyone but all my post stated was that I've purchased GM products all my life, I'm disappointed with GM's attitude toward noise issues on the SRX, and I'll be glad when my lease is up.
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 39,018
    We lost some posts last week when the forums were reindexing for 48 hours during the site update. Apologies for the glitch!
  • carpowcarpow Posts: 1
    Did you know there was a recall on engine/engine cooling that talks about a pinging noise. The recall date was april 2010. Check it out.
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