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2010 Cadillac SRX Noises



  • noise1noise1 Posts: 5
    The recall I was able to find referenced a spark knock. The ping type noise I am experiencing occurs only on the initial startup, and between ten and fifteen miles per hour. The noise returns only if I shut the engine off and restart it. I was told that this is the ABS module doing a self check, but I've never experienced this on any other GM products. I was hoping they would replace the ABS module, but apparently this is not an option.
  • vxgurlvxgurl Posts: 1
    Okay... we have read about the rear thumping sound associated with the gas tank when there is 3/4 to 1/2 tank full. We have two more noises that are driving us crazy.

    #1 As someone is seated in the front passenger seat, buckled up, with every stop and start of the car there is a most annoying creaking sound. At close inspection we have found that the seat belt attached to the middle console is making the sound. Of course, it creaks only when someone is buckled up nice and tight.

    #2 This is a newer sound and was mentioned by a member here on this thread. We are hearing a rattle coming from either the driver's side back hatch or roof or side panel. Like something is loose though at close inspection we cant figure out what it is.

    Does anyone have these problems?
  • ndsrx1ndsrx1 Posts: 6
    In addition to the noisy struts, I now notice a sound when first taking off. The noise reminds me of our local tornado sirens. It is a whinning sound that seems to get louder when speed is increased. I notice it while driving in town when accelerating. I don't seem to notice it once I get past 35 mph. Any one else? Any ideas?
  • nativesrxnativesrx Posts: 1
    edited January 2011
    So I bought a used 2010 SRX Luxury Edition from a dealer in Brookfield, WI. I have had so many issues with my SRX since purchasing it about a month and half ago. The SRX I bought was a corporate vehicle before I bought it. The first day I purchased it the xenon headlight burned out. I brought the vehicle back the same day I purchased it to get what I thought would be an easy fix. I waited in an hour and ten minutes for the service advisor to come back and tell me that they had in fact confirmed my headlight had malfunctioned. I was told that the headlights are expensive and they don't carry the part in-stock and I would have to leave it over the weekend so the part can be ordered. This was completely unacceptable. I traded in a BMW 3 Series and was used to the service quality with BMW which the Cadillac dealership does not offer. I initially offered a Chevy Malibu as my loaner car from Enterprise. I gave them a $40,000 car and they wanted to put me in a car that was not even comparable. They finally found a DTS that disgusting and smelled like smoke.

    After having the headlight replaced the same issue occurred two days after getting it back. To which the service advisor told me that they replaced the bulb and now got permission from GM to change the actually unit that controls the xenon headlight. This appears to have fixed the problem.

    The driver side door has always had an issue where it sounds like it doesn't seal up and there is a high pitched noise that comes from it at highways speeds. This issue has yet to be resolved. I have also experienced the front strut issue and have been waiting for the part to come in as it is on back order. This is week number three. The service advisor is bringing in a wind specialist to look at the driver side door at the same time they address the strut issue.

    I also have been experiencing the same creaking noise from the driver side hatch and can't figure out where its coming from. The last issue I have noticed lately is a draft that appears to be coming from under the driver seat. It is so bad that my legs actually get cold and I am forced to have the heat directed to my feet so they stay warm. If you put your hand by the underside of the seat you can feel breeze coming from under it. Its very weird and getting really annoying. I have not talked with the dealership about this issue yet, but will bring it up on my next visit. Has anyone else experienced the draft issue under their seat?

    I have been very disappointed in my decision to move from BMW to Cadillac. I had heard good things about them and GM has been doing a great job of talking about them being such a great luxury brand. I guess I expected more from Cadillac and they did not deliver. I'm very disappointed in GM. Maybe its just the SRX.

    Oh yes, and the rainsensing windshield wipers didn't work, which the dealership diagnosed as a faulty module... Not to add one more thing to the list.... Sad that I am just wondering what will be next.
  • Hi there. I am having the exact same problem with my 2010 SRX. I also live in the Midwest, Illinois to be exact. I've taken my car in now 3 times to the dealership and they heard the noise one morning, but since treat me like I'm crazy and questioned me, and said they have no idea. I'm so furious about this! I consider this to be completely unacceptable for a Cadillac. I'm relieved to hear I'm not alone, but hate it that you're having the same problem. However, now I have a place to start when I take it to another Cadillac dealership this week. Thought I'd try a different one this time. Thanks.
  • Yes, i have the same problem. on trace 1 or 2, it just stops. It almost seems like it gets possessed. it stops, the whole infotainment shuts down, the screen goes up and down, and starts up again. Oh well, big wow. i could live with that. however, yesterday, the system went crazy! It screen just started going up and down up and down up and down. i couldn't stop it. turned off the car, and when i turn it back on, it does it again, up and down up and down. it's so distracting i can barely drive the car. this car is biggest piece of crap, ever! can't believe we paid $40k+ for this piece of crap. excuse the language, but i am so frustrated with cadillac. I have a gas tank issue. I get the squeaks and creaks that others are talking about. my glove compartment wouldn't close. my door handles squeak. it just a big piece of crap. I wish there was something that innocent customers can do. I seriously want to return this car. it is such a headache.
  • Yeah, I hear you. I never would have expected this from a $ 47,000 Cadillac. I did have the infotainment issue corrected. The dealer did a "software update." The dealer also removed the protective plastic on the screen and put a scratch in the screen. I am very disappointed with the vehicle. I too am distracted with all the noises. My latest issue is with the strut mounts. The issue is really noticable with the colder weather. I have been to my local dealer 4 times and have gotten no satisfaction. The dealer whom I bought the new vehicle from is 530 miles away, but is aware of the issue and willing to fix it. I don't have time to drive there though. I guess I should have listened to one of the salesman when he said the SRX was a Saturn Vue rebadged as a Cadillac. See my video below regarding the noisy strut mounts and annoying whining sound.
  • We have an early 2010 SRX with about 4500 miles on it. In the last few months I started to notice a purring noise from the transmission. It sort of sounds like a loud hard drive from a laptop. Since the SRX is otherwise quiet, this is super annoying. If you step on the gas, the rpms go up and so do the revs and the noise. It's like hitting the hardrive faster, the pitch goes up. For a luxury vehicle this is very annoying. A Honda or similar car is more quiet.
    I am sure that this noise was not present when we bought the car.
    It happens ad idle and only if you go over maybe 35 will the other noises from the road, wind and engine finally outdo the tranny noise.
    Otherwise we really like the car. But this noise makes me almost hate the car. I have had visitors that I showed the car to wondering what that noise is.

    I hope the tranny goes kaput and we get a new one.

    In the meanwhile, how many have this noise?
  • hotrodder65hotrodder65 Posts: 3
    edited February 2011
    I posted earlier saying it maybe coming from the tranny, but I just opened the hood and it seems to be coming from the side of the engine.
    The noise sounds like a hard drive, really annoying and the pitch goes up when the engine revs up. Someone said it could be due to a engine belt that's too tight. I can't tell.
    We have had guests in the car and they usually say: "we really like your car, but that noise is very annoying".
    When we bought the car, it was very quiet. After a couple thousand of miles or so, it started.

    I called the dealer and the service guy said that if it's not a broken part then they can't do anything and we would have to pay for the inspection. GM has to officially come up with an answer and a recall or a fixit before the dealer will take care of it, or even look at it at no charge.

    Anyway, that's what they said.

    I am going to contact GM next.

    Dear, gmcustsvc/GM socialmedia person,

    what do you recommend? Can you check with HQ if they've heard about this and if there is such a thing as a belt too tight?
  • So the suspension pretty much sucks on the SRX, I am convinced that this vehicle has the same suspension as a 20 year old buick! The Cadillac should just glide across the road, you should float when driving it. This 2010 we have rides rougher than the Superduty that I drive!

    The gas tank? god where to begin on that one, sounds like I am hauling a load of water in a tank in the rear seat! Horrible, horrible design ! Yet GM is suppose to be working on a redesign to fix this by end of 2011, talk about being on the ball!

    I have contacted gm cust. service, opened a BBB case and a case with the attorney general. Maybe someone wants to buy a used POS 2010 SRX? looks sharp, just makes ungodly noises for spending close to $50k!
  • steverstever YooperlandPosts: 39,971
    Does your gas tank make the thumping noise too? And does it happen just at certain gas levels in the tank?

    Usually it's a slosh, and manufacturers put baffles in the tank to mask that sound. I don't know what GM is going to do about a thump.

    Need help navigating? - or send a private message by clicking on my name.

  • I purchased a 2010 SRX from Central Chevrolet in Jonesboro, AR. I have had the SRX back to the dealership over 4 times now. The dealership will not address the problem. Have contacted Cadillac Customer Service. They will not resolve the rear noise issue. Cadillac states they do not have a fix ... but are working on it. Have requested for Cadillac to give me a realistic time they will have the vehicle repaired or puchase the car back. They will not give me a fix date. Very disappointed with Cadillac and the Central Chevrolet in Jonesboro, AR. Not acceptable quality.

    Have filled a lemon law claim with the Arkanasas Better Business Bureau. Now waiting for arbitration on this issue with Cadillac. Cadillac's approach is to give you the run around and not address its poor quality. I recommend for anyone reading this to not purchase any Cadillac...especially a 2010 SRX. I have changed dealerships to Glen Sain in Paragould Arkansas. Initial service call has been polite and responsive.

    Will advise soon on outcome of Lemon Law Application. Recommend for other owners to take the same action.
  • noise1noise1 Posts: 5
    Good luck on the Lemon Law claim because you're not going to get any satisfaction from Cadillac or GM. I started this topic several months ago and my gas tank is still sloshing and thumping. Try turning the volume up on the radio.
  • gmcustsvcgmcustsvc Posts: 4,055

    Since you have spoken with Cadillac Customer Assistance, could you please send me the case number? I would like to look into the case.

    Thank you,
    Caron, GM Customer Service
  • clyde333clyde333 Posts: 2
    Caron of GM Customer Service,
    Is there a fix yet for eliminating the sloshing noise in the gas tank? Did GM forget to include the baffles in the tank?
  • gmcustsvcgmcustsvc Posts: 4,055

    Could you please email me your VIN? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • With help from GM I got the dealer to take a look. The annoying noise turned out to be the alternator. It was replaced and now I am a happy camper again. I can't believe it was the alternator. Such an annoying noise that was.

    Thanks GM social media representative. :)
  • ericzoomericzoom Posts: 213
    I have the same whinning sound on my 2011 SRX. It seems to sound higher and lower as I go faster and slower. I'll mention it to service when I get my 1st oil change. Thanks for the info.
  • gmcustsvcgmcustsvc Posts: 4,055
    I am glad to hear that your concerns have addressed and taken care of. If you have any other questions comments or concerns please feel free to email me directly.
    GM Customer Service
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