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2010 Elantra....transmission failed at 2600 miles!

sarah2175sarah2175 Posts: 76
edited February 4 in Hyundai
Please tell me I'm not the only one that this has happened to. I bought my BRAND NEW Elantra on October 8th. Today is December 11th....the car has 2600 miles on it, and the transmission has to be completely replaced. I am OUTRAGED. How could this have happened?
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Comments

  • Sorry man...bummer.
  • sarah2175sarah2175 Posts: 76
    edited December 2010
    "Bummer" isn't the word I used at the dealership on Saturday. lol

    I called the consumer affairs department....spoke to a nice woman who filed a claim and gave me a case number. Someone at Hyundai is supposed to call me back in 3-4 days. I don't even know how to handle this. Everyone I have spoken to said they've never heard of this before. Even when I do get a new transmission in the car, my peace of mind is completely shattered and I will never feel safe in that car. I mean, we aren't talking about a broken tail light...this is the TRANSMISSION OF THE CAR for crying out loud.

    Does anyone out there have any advice for me? I guess calling consumer affairs was the first step, but other then that I don't know what to do. I did not buy a brand new car just to get a rebuilt transmission put in after 2,600 miles.
  • carfreak09carfreak09 Posts: 160
    edited December 2010
    Umm...cars are machines. They aren't bulletproof. Stuff happens. For the tranny to fail so early shows there was a manufacturing defect. This can happen to any company. The only thing you can do is let Hyundai replace it. That's what the warranty is there for. Why wouldn't you feel safe? This is not something that happens daily on this car. You happened to get a bum tranny. The tranny has brand new parts inside the casing, which is what matters, and the car will still have the same 100,000 mile warranty. Just drive the car and stop thinking so much. Give Hyundai a chance to right their wrong.
  • fushigifushigi Posts: 1,251
    Agreed. Cars have thousands and thousands of parts. It's unfortunately not possible for every last one of them on every last car to be perfect.

    Sarah, let the warranty work for you. Hyundai should replace the trans and you'll be on your way. To help you frame this as an isolated event, if you scan the forums here you'll see very few references to Hyundai having transmission problems in recent years. For the Elantra specifically, I can't recall the last time I saw one mentioned even for cars well past the warranty expiration.

    You got a good car with a bad part. The best advice is to not sweat it, get it fixed, and get back to enjoying life.

    Consider: My wife's '01 Elantra was subject to a subframe rust recall. Due to parts availability it was at the dealer for a week before it was repaired & returned to us. It hasn't shaken our faith in Hyundai at all; there was a problem and they took care of it. It took longer than we would have preferred but we got a free Sonata loaner so no harm no foul. We got a week to put miles on "someone else's" car and a week to not put miles on our car (including an out of state trip). Nice extended test drive.

    I suppose the car no longer being new smoothed out the bumps in the ownership experience; time and miles on the replacement trans should help soften the blow for you.
  • I have a 2008 Elantra. I have had it at the dealership 6 times the first year I bought it and 4 more since. It is now almost 2 1/2 yrs old. Everytime I put it in park, the car jerks forward and makes a weird noise. And starts to roll. The Dealer keeps telling me I need to use the emergency brake...ok...funny in 30 years this has never happened to me. I have even called Hyundai and they have put in reports. And still it does it. I read someplace that bits of metal are flaking off inside the trannies. And they don't find it till they drain it. I have 11,000 miles on my 1 1/2 yr old car. And the dealer said if I want it drained I have to pay for it. My next call to Hyundai is not going to be nice. Keep us informed as I have been argueing for over 2 yrs with the dealer and company. :sick:
  • Ummm.....yes, I know cars are machines. And yes, I realize stuff happens. However, having a transmission completely fail at 2,600 miles is inexcusable. It's almost 2011....it's not 1950. Cars are supposed to be made correctly. I did not intend to spend $16K on a car only to have the transmission fall apart after two months.
  • If you expect perfection from a $16k car, I don't know what to say. It sucks it broke, I feel you on that. But you are overreacting. I think it's much better it failed now rather than at 101,000 miles out of warranty. It's not going to cost you a dime to fix so what's the big deal? If the new tranny fails right away too, THAN I would be extremely upset because obviously the cars are complete junk. Like I said, get the new tranny installed and see what happens. My guess is, you won't encounter any other problems from that tranny.
  • I absolutely expect perfection from ANY car that is brand new with less then 3,000 miles on it. Once again, we are talking about the *transmission*....not a busted tail light.

    But I guess YOU think differently just because it's a $16K car? WTF? You can take your snobbish and condescending attitude and shove it. Thanks a lot for your "help".
  • Wow, that really sucks. Why would you have to pay for that? Wouldn't something like that still be under warranty?
  • Snobby and condescending? A bit hyperactive are we? My car cost $14k. I expect it to be reliable, not perfect. However, if something breaks, I'm happy it's under warranty. You had an unfortunate malfunction that statistically happens to very few people. It doesn't mean the car is junk or unsafe. It just means it had a bad part and Hyundai is required to replace it under warranty.

    I'm sorry my suggestion doesn't appease you. It appears all you want to do is complain and cry and expect the problem to magically have never occured. If you don't feel safe, trade it in and take a soaking in the process. What else do you want people to tell you? Perhaps you wish you had bought that "perfect" Toyota that will accelerate out of control? Now, that's something to not feel safe about.
  • crkyolfrtcrkyolfrt Posts: 2,345
    The dealership was giving you good advice. Use the parking brake. It is especially important on cars with auto trannys. Some info for you. When u put it in Park there is tiny pawl that locks in a slot. It is not much bigger than a fat pen. Now...have you ever seen someone in parking mall bump into the car in front or rear when they park? Well if u don't have your parking brake set, then all that force of the bump, is exerted TOTALLY on that tiny pawl and the slot it fits in.

    Have you ever parked on a steep hill or heard someone else as they pull it out of Park after being on steep hill without the parking brake? Have you ever heard that loud clunk? Well that is that tiny pawl slipping out of the slot with all that force exerted on it. As it passes the leading edge of the slot, imagine all that force is now on only a tiny 'edge' of the pawl. It is like taking a file or chisel to the end of it. And guess where the metal bits go?

    As long as you believe that, it is not and never was, designed to lock the car down without the parking brake used in unison, then you can see why if it has these huge forces induced on it, it can fail or the part it fits into can fail..little by little, causing metal debris. Your owners manual clearly states when parking the car to put tranny in PARK and set the PARKING BRAKE, right?

    And tell your girlfriends and have them tell their hubbys. If the word was spread better, people would have a lot fewer auto tranny failures way down the road.
  • crkyolfrtcrkyolfrt Posts: 2,345
    It is a drag that you had this happen so early, tarnishing your new car experience, but failures of all sizes happens more often than you think with new cars.

    If you want my opinion, carfreak and others here have given you good advice....and you owe them an apology.
  • Nah, didn't really want your opinion.

    And "carfreak"....you had a snotty and sarcastic attitude from the start. I didn't come here to be criticized about buying a $16K car. I came here for advice and options because this had never happened to me before, nor has it happened to anyone I know.

    Telling me "what do you expect from a $16K car?" was good advice? LOL
  • backybacky Twin CitiesPosts: 18,784
    Anyone who expects perfection in a car with less than 3,000 miles is likely to be disappointed. Why? Here's one data point: in the most recent JD Power Initial Quality Survey, which assesses quality over the first 90 days of car ownership, the average problem rate was 109 out of 100 cars--that works out to an average of more than one problem per new car. Hyundai's average was better than that, but still 102 per 100 cars.

    Now, some folks will be lucky and won't experience any problems in the first 3 months of ownership. But for every owner like that, there'll be an owner with at least 2 problems. Many of these problems will be minor. But some won't be--as in a failed transmission.

    The law of averages work against car owners expecting perfection. It's just not possible to mass-produce machines of the complexity of a modern automobile, at the price of an economy car, and make all of them perfect. Consider that about 100,000 Elantras are sold in the US each year. If the rate of a major failure such as a transmission failure were just 1/100th of 1%, that would still be 10 such failures a year.

    The real marvel is that with the technical complexity of cars today, there aren't MORE major component failures. And the automatic transmission is the most complex mechanical component of a car.
  • crkyolfrtcrkyolfrt Posts: 2,345
    Good post, backy, but it will fall on deaf, spoiled ears I'm afraid. And unfortunately ones that can't comprehend good advice from bad or the ability to reason. Hopefully she will get a calculator out, confirm your numbers for herself and move on. Of course that will require some reasoning...let's hope.

    I asked her whether it was a std or manual but I see my post got lost during the change over to the new format.

    I feel bad for the next customer that walks into her dealer after they have just chatted with her though.

    I wondered how many Elantras were sold in the US. Interesting..I wonder what the number is for NA.

    Of the new cars I have owned with tranny problems, I had a 74 Pinto that had a bad 2nd gear syncro that Ford never fixed for me. I was young and got pushed around. Today I would clean the parking lot with the guys coattails. And coincidently an 85 S10 with a similar problem but not as severe. I also have had a Matrix AWD auto that I think had tranny trouble trying to happen. I traded it while still under wty with around 25k miles or so. Most of my vehicles have been manual though.
  • crkyolfrtcrkyolfrt Posts: 2,345
    You should read post 12. It has some good info you could use if your tranny was an auto and you don't use your parking brake. Try to extract the good out of this bad situation you have. There are people here who have tried to help you.
  • Okay, I know minor things happen in all cars, new or old. I guess I just didn't expect the transmission of a brand new car to fail.
  • First of all, post #12 wasn't in reply to me.

    Secondly, what exactly do you mean "I feel bad for the next customer that walks into her dealer after they have just chatted with her though." Was I supposed to just bend over and accept this without putting up some kind of fight? "Oh okay...the transmission broke on a brand new car. No problem." WTF?

    And make up your mind...two paragraphs later you wrote "Today I would clean the parking lot with the guys coattails." So it's okay for YOU to get upset but I'm not allowed?
  • crkyolfrtcrkyolfrt Posts: 2,345
    If they didn't tell you to F O then they treated you better than they did me. That is why I have such a bitter memory of them/him.

    What I didn't do was get upset with the people who were trying to help me.

    Just because #12 wasn't directed to you, you didn't find that useful info to help ensure that when you get your new tranny, you want it to last as long as possible? It won't always be under wty ya know..
  • Anyway, the car is fixed (for now at least). As I said, I know things happen with cars, but when the sticker price of a car is almost $18K, and in this day in age, I expected the transmission of all things not to blow on a brand new car. I was nicely compensated by Hyundai (I raised a stink...and it paid off).

    Since something like this is very rare, I assume it hasn't happened to any of you. Perhaps if/when it does, you can understand my anger and frustration.
  • Criticizing me by telling me that I should expect it because it was a $16K car is not helpful.

    Yes, post #12 was good info but I always use my parking brake regardless. And yes, my car is an automatic.
  • crkyolfrtcrkyolfrt Posts: 2,345
    "Criticizing me by telling me that I should expect it because it was a $16K car is not helpful. "

    I did not tell you that. On that I happen to agree with you. Some posts you have to weed out the good info and drop the other I guess. Glad they got you fixed up so quickly. Wow, that is fast to re and re a tranny. They must have had one in stock. It sounds like they might have given you a br new tran? Either that or the problem wasn't huge inside it.
  • Well, it happened over the weekend....I had it towed into the dealership on Saturday morning. They didn't have one in stock...they had to order it. And yeah, they gave me a brand new one.
  • backybacky Twin CitiesPosts: 18,784
    I don't think anyone EXPECTS a transmission to fail. Usually they don't, especially on a new car. I haven't had an auto tranny failure in nearly 40 years of driving, but maybe my luck will run out someday.

    A major problem on a new car can be frustrating. But maybe it can help to focus more on how the problem is dealt with, vs. the fact it happened (since problems WILL happen on cars). If the dealership doesn't react properly to a problem like that and take care of you, then that's something that can be complained about with some hope of correction, since it's all about human and corporate behavior. Machines are another story... they can and do fail sometimes, and not much we can do about that except take good care of them as they grow old and hope they will take care of us.
  • crkyolfrtcrkyolfrt Posts: 2,345
    Out of curiosity, can you please try to explain what the tranny did when you realized it failed or was failing? Slipping, locked up, wouldn't up or downshift? etc
  • Sure. I first realized there was a problem this past Thursday. I was going to lunch with my boss, and when I put the car in reverse (it's an automatic) it kind of took a few seconds before it got into gear, and then it jerked a little. It drove fine, and then on Friday when I left work I was turning right at a light, and I accelerated normally, but the RPM shot WAY up and the engine got incredibly loud. It obviously wasn't shifting. Then it returned to normal....I got home fine. Then on Saturday morning I left my house to run a couple of errands, and I couldn't get it above 20MPH. So, that's when I called AAA and got it towed to the dealership.
  • crkyolfrtcrkyolfrt Posts: 2,345
    Hmmm, so could be almost anything, but does sound like it has an oil pickup starvation issue, or bad torque convertor (that's the thing that lets you stop and still be in gear without stalling the engine).
    Its great that they gave you a br new tranny and delivery of the part was pretty quick. Impressive really. So what extra deal did you get them to reward you with cuz of the stress and hassle?

    Assuming they did a good job, I'd say you have yourself a pretty good dealer. Made the issue as stress-free as is reasonably possible. Some would want to 'fix' the tranny, and have u in a loaner Accent for weeks on end while they do it. And then you get it back and the interior smells of shop smells include exhaust smells etc. In very small town shops you might even get body shop dust migrating over. And while they are suppose to have your windows up and the HVAC controls set on recirculate, this doesn't always happen.
  • Yeah, I don't really know what the exact problem was, but I forgot to mention that the car also wouldn't go into reverse at all on Saturday.

    All in all, I have to say I was very impressed with the quick service...it is a good dealership. They put me in a Sonata loaner for four days..that was nice.

    To compensate me, Hyundai is paying two of my car payments for me.

    I probably wouldn't have been this upset if I hadn't had all the problems going on in my old car. I had been driving a 1999 Acura Integra...80K miles on it and for the last year I was starting to have problem after problem. At first it was general maintenance (tires, brakes, etc) then over the summer I had to replace the exhaust system, then a month later the computer in the transmission went. That's when I started to look for another car. A lot of people I know recommended the Elantra, and once I researched it and then finally test drove it, I knew that was it. I was so tired of breaking down every other week in my Acura, the relief I felt after I drove away in my new Elantra was indescribable. Then two months later, this happens.

    Anyway, I hope I don't have to deal with something like this for a very long time. I know it was a fluke, that this was extremely rare, but it was just frustrating as hell.
  • backybacky Twin CitiesPosts: 18,784
    So what you are telling us is, your 11-year-old car had one part fail, a computer in the transmission (all the rest of the stuff was apparently wear items wearing out), and you got upset about "all the problems" with the car.

    IMO you got really good service from that Acura, to have one part fail after 11 years.

    And as I and others here have tried to tell you... NO car is indestructable. Unreasonable expectations are likely to lead to disappointment, whether it's one of the most reliable car brands ever (Acura) or a Hyundai.

    And you got a free loaner (a better car than your Elantra) while yours was being repaired, plus two payments! Wow. I would be very pleased with that kind of dealer response to a problem if a similar thing had happened to me. I've owned new cars that I had to have in the shop several times in the first year for multiple problems. Never got a free loaner or car payments or anything like that. Hyundai took very good care of you.
  • "So what you are telling us is, your 11-year-old car had one part fail, a computer in the transmission (all the rest of the stuff was apparently wear items wearing out), and you got upset about "all the problems" with the car."

    *Sigh*....I had quite a few problems with the Acura through the years, sorry I didn't name them all. I SAID....this last year it was just one thing after another.

    Excuse me if my expectations were "unreasonable". How SILLY of me to think the transmission would work on a brand new car.

    Good lord.

    Of course I got a free loaner. I've never heard of anyone that had to pay for a loaner when something like this happens.

    Sorry you didn't get payments or a free loaner. Sounds like you are the type of person to keep your mouth shut because you expect these things to happen.
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