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2010 Dodge Journey SXT
1. The Vehicle Shut Off ---- The vehicle shut itself off 4 times between May and September. I thought I did something wrong the first time, but the next three times it shut off were under different conditions. No check engine light came on so I was sure there would be no memory recorded.
Dealer response---a module was replaced with no real explanation.
2. Water Stain on the Liner---- As we were emptying out the back my wife noticed a "stain" on the rear liner. As we have not received much rain in South Texas since July this was hard to explain or figure out. I thought maybe water was leaking from tailgate being open while it was wet, but due to the fact it has not rain much, that theory was shot.
Dealer response----the antenna sealant was not sealed properly. Again no real answer was given. BUT ACCORDING TO DEALER THEY RAN WATER OVER VEHICLE AFTER THEY REPAIRED ITEM FOR 30 MINUTES AND WE SHOULD HAVE SAME PROBLEM. AND THEY CLEANED THE LINER.
3. Soiled Liner----As we picked up the vehicle closed to closing 630pm central time with little light, I did not notice the liner. Well next morning the stain was there, and the DEALER TOLD MY WIFE THEY CLEANED IT!
Dealer response #1----replace liner by a third party. As we picked up the vehicle we were turned on all lights and noticed FINGERPRINTS all over the liner.
Dealer response #2----drive to 3rd party and have him clean the liner. Time taken away from my wife's schedule
4. Water leak----We finally received some rain here in South Texas this past Tuesday December 28. Not a constant downpour here in town but enough to form puddles and wet the grass. As I came home from work, my wife went to back of Journey to get her purse when we noticed WATER RUNNING OUT OF BACK DRIVER SIDE SPEAKERS! I ALSO NOTICED WATER RUNNING OUT OF REAR PASSENGER SIDE PILLAR! AND THE LINER WAS WATER STAINED AGAIN!
Dealer response----no open appointments till Jan 7!!!!! Until my wife called the sales manager on duty. He told her to take vehicle in WEDNESDAY(Dec. 29) morning and he would personally see the vehicle receive attention. Now we are in a rental and have no idea the time frame for this next adventure.
I have noticed other posts about "water leaking" but I have yet to see if anything has been resolved. I will update this post when we get an answer from our dealership. I have been reviewing the lemon law and will follow the procedure, but we are very upset with this issue and the "lax" attitude coming from the maintenance department.