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GMC Envoy Rear Window Explodes

stpgurlstpgurl Posts: 4
edited January 1 in GMC
Hello -

Today, on our way home the rear window of our 2006 GMC Envoy spontaneously exploded into a million pieces. It sounded as if we had been shot - it was a loud explosion. Glass went everywhere in the car, hitting both my husband and I. We were driving on the freeway and going 60 miles an hour. Luckily, neither of us were hurt, but we consider ourselves very lucky.

I have done some searching online and have found others that have had this happen - some say it's due to "drastic climate changes."

We live in Cleveland, and while it IS cold here, it has been for several weeks. It's not as if it's gone from 60 to 20 overnight. Nothing hit our vehicle, the defrost was not on, nor was the back wiper.

This is the second time this has happened - the first being Christmas night last year. So, that makes this twice within one year of each incident that this has occurred.

Does anyone know of any recalls, ect.? Is this is problem anyone else has experienced? Suggestions?
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Comments

  • stpgurl,

    First let me say I'm glad you and your husband are safe. Second, this just had this happen to me last night!

    I have a 2005 Envoy and went to leave for work this am and found my rear hatch window blown out. When I found the mess this am I thought someone broke into my garage. I hadn't started the truck yet so nothing was on (heat, wiper, etc). It looks like it just exploded! Glass inside and outside the rear so I couldn't tell where the force came from. I guess "exploded" fits it about right.

    As I mentioned, I was parked in my garage (all night long) so there wasn't any drastic temp change to blame. I'm at a loss not of of why but apparently this will run me about $1000 to replace!

    Ironically I also live in the Cleveland area ... If any others have had this happen, please post. I sounds like a defect in the Envoy's glass.
  • steverstever YooperlandPosts: 39,958
    Did you check with your insurance company? Often a policy will cover glass.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • ctraina -

    While insurance WOULD cover the cost of replacing the window (that's what we did the first time we had this happen) - it's not something you should have to do. You are going to have to pay the deductible, which regardless of what yours is, is more than you should have to pay! This IS a defect in the manufacturing of the vehicle.

    We had our glass guy look at the damage - the same person we had to the repair the first time this happened. He pointed out two prongs that incorrectly hold the window in place. He is fixing our window as we speak - and he is also contacting GMC in regards to this.

    We have contacted GMC and have an active claim with them right now. I HIGHLY recommend you call and also file a complaint with them. Their number is 866-790-5700. They have contacted us twice since we first reported this. We ARE holding GMC responsible - since this happened twice, it's impossible for it to be a coincidence.

    After the repairs are made, we will be getting rid of our beloved Envoy. We are expecting our first child this summer, and CANNOT risk having this happen again - ESPECIALLY with a baby in the backseat facing the window that has already blown out twice! Even after the car is repaired, we do not trust it enough to use it to transport our family - and a family vehicle is exactly what we were looking for.

    Best of luck to you - let me know if you are able to get anywhere with GMC and what you wind up doing!
  • wow i just had this problem today i have a 2004 envoy went to class today in a snow storm in Indianapolis had rear defroster on would turn the back wiper on every now in then to wipe snow off got to school left 2 hours later got in parking lot to my truck an my back window was shattered in a milliom pieces i thought someone broke in but if they did wasnt sure why they didnt take nothing considering my purse was in there also why didnt my alarm go off GMC needs to get a recall on this very dangerous thank god my kids were'nt in the truck i shall be calling them tomorrow just sucks it has happen but good to no i'm not crazy after reading other people with the same problem now trying to get it fix is the problem not cheap
  • We own a 2006 GMC Envoy Denali and the Rear Window exploded while we were stopped. Glass flew everywhere and lucky our kids were not in the back seat. Filed a case with General Motors, but it appears this is not too big of a problem for any assistance from them. In addition, filed a complaint with NHTSA.

    We were on a paved two lane highway at a stop sign. No cars were around as it was about 730 in the morning. The temps were around 40 degrees and wiper blades were not being used. The price to replace the rear window is estimated at $795.
  • i have a 2007 envoy the kids called me said it was parked in the driveway and all of a sudden the back window completely shattered contacted my insurance five hundred deductable could get it replaced next day contacted gm after reading posts they told me to take it to the dealer and they would decide if they could do anything the warranty is up any chance of gm paying for the window
  • My rear window exploded today. I pulled into my garage, turned off the engine,then all of sudden there was a loud noise and the rear window shattered in a thousand pieces. The vehicle was not even moving! I live in Pittsburgh and the temperatue did turn colder today. We did get a little snow, so maybe the temperature change had something to do with it. Who knows. This sounds to me like a defect. This should not be happening. You would think the glass in these vehicles can withstand these normal temperature changes.
  • I am glad that you all have created this thread - I had documented it for GM.

    Giglio411, If you were planning on working with a GM dealership, we could set up a Customer Assistance Case for you. Please email us more information, including: your name/Edmunds user name and contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your preferred dealership.

    Best,
    Sarah
    GM Customer Service
  • For me THIS OCCURED WITHIN THE FIRST 1 INCH OF TRAVEL SWINGING UP AND REARWARD FROM BEING CLOSED WITH VERY MINIMAL MANUAL FORCE APPLIED. THE TEMPERATURE THAT DAY WAS 27DEG.F , WHICH IS NOT THE COLDEST USE THIS VEHICLE HAS SEEN. THERE HAS NOT BEEN ANY PREVIOUS DAMAGE TO THE REAR GLASS OR GATE, OR ANYTHING IN THE REAR OF THE VEHICLE. I WRITE THIS AT THE ADVICE OF MANY ONLINE FORUM POSTS AND COMPLAINTS THAT I READ THROUGH. I AM HOPING THERE IS SOME TIME DEVOTED BY GENERAL MOTORS TO FINDING A SOLUTION TO THIS. I JUST HAD TO RIDE HOME WITH WIFE AND 4 KIDS SHIVERING BECAUSE OF THIS. THERE SEEM TO BE HUNDREDS OF THESE SPONTANEOUS OCCURANCES HAPPENING IN ALL TYPES OF CLIMATES AND CONDITIONS, WHICH IS WHAT CONVINCED ME I NEED TO SHARE MY INCIDENT TO FUEL THE CAUSE. THANK GOD EVERYONE IS OK. IT WAS COLD AND MY KIDS HAD THEIR HOODS UP AND WERE LOOKING DOWN WHEN THIS HAPPENED. THIS COULD HAVE BEEN MUCH WORSE.

    I did file a complaint with NHTSA.
    Deductible is $500, and luckily I found a used glass for $300 so iI did notfile use insurance.
    I then installed myself which is how I realized the real problem.
    The conclusion below is what I wrote to my local service manager @ the dealership.

    Attached are pictures of interference between the left and right inboard radius of the glass and the tailgate steel. The glass needs to be cut lower to clear the steel, or the steel be pushed fwd away from the glass.

    Please take note the areas where the glass has rubbed through the paint and started to rust. In this series of pictures the latch is not even engaged yet. There s<img src="eems to be some side to side movement permitted in the hinge design, which leaves the chance that one side of the glass could contact the steel more than the other causing this to create a pressure point bursting the +$800 assembly. This is a faulty interference design, I hope there is a solution available.

    At the moment
  • Sorry I got cut off. Also need to figure out how to post pics.

    Attached are pictures of interference between the left and right inboard radius of the glass and the tailgate steel. The glass needs to be cut lower to clear the steel, or the steel be pushed fwd away from the glass.

    Please take note the areas where the glass has rubbed through the paint and started to rust. In this series of pictures the latch is not even engaged yet. There seems to be some side to side movement permitted in the hinge design, which leaves the chance that one side of the glass could contact the steel more than the other causing this to create a pressure point bursting the +$800 assembly. This is a faulty interference design, I hope there is a solution available.
  • steverstever YooperlandPosts: 39,958
    You can use the IMG button just below the post box when you compose a new post. Then paste in the URL/link where the photo is (flickr, tinypic, photobucket, etc.).

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • imageimage

    I would be curious to know how gm customer service can explain this.
  • I have a 2005 Envoy and walked out the the garage the other morning to find the glass shattered everywhere.

    I would not have believed it unless it happened to me.

    Just amazing.....
  • GMC will handle it by giving you the runaround. We had this happen twice before (see my post in this thread about our situation) - I FINALLY got rid of my GMC and will never buy one again. I've urged friends, family, and others to follow my lead. TWICE we had to make an insurance claim on this. Clearly, this is some sort of manufacturer's defect. There are so many posts here about this - and these are only the people that registered for this forum to discuss the problem... think of all the people out there that haven't found this site or don't use the Internet! Its far too many people to be a coincidence. GMC refused to do anything for us to ensure that our vehicle is safe for our family (which includes a baby in a rear-facing carseat) - we are sooo happy with our new Explorer and are glad to be rid of the Envoy.
    I am so sorry for everyone's misfortune and I understand. Hopefully this wont happen to you again and everyone stays safe!
  • OMG! I am so glad you posted this....and I'm glad you all are ok. A gunshot is exactly what it sounds like! I have a 2003 Envoy and on January 3, 2012 I went into the grocery store. I came out and was putting my stuff in the hatch and as I barely started to shut the hatch I heard a loud explosion and the glass shattered into a million pieces. Luckily it is that tempered glass (or whatever:-)) and I wasn't cut. Two days later I got it replaced. Now tonight, Jannuary 18th, 2012 it broke out again! I am so pissed off right now! Funny thing is I was at Kroger again, only it didn't break til I got home, BUT when I was putting my groceries in the truck I noticed 3 pieces of broken glass. I never thought to look at the glass b/c I just blew it off as having missed a couple pieces when we vacuumed it out last time. However, it was only about a 10 minute drive home and as soon as I tried shutting the hatch....BOOM! Loud explosion, nearly peed my pants, and had broken glass everywhere...AGAIN!!
  • We are trying to get cases set up for our customers who have experienced the rear glass problem described in your posts. Please send us more information in an email, including your name/Edmunds username, contact information (phone/address), the last 8 digits of your VIN and current mileage, and preferred dealership. My coworker Christina will advise you from there!
    Hope to hear from you,
    Sarah
    GM Customer Service
  • Sarah -

    GM will set up a case and act like they're going to do something, but you wont have any luck with them. Eventually they will stop answering your messages and your "case" with them will simply disappear. You will also have to pay or go through your insurance - unless you have another car or plan on driving around with a broken window! GM is in no hurry to send you any type of payment or offer any assistance. Absolute best of luck to you - I am so sorry this happened to you and am glad you are safe and unharmed. One day someone isn't going to be so lucky - and GM just seems totally fine with that and willing to let it happen.
  • When was your case closed, stpgurl? We can reopen it and make sure that it was handled appropriately, if you like.
    Sarah
    GM Customer Service
  • My rear window exploded this evening on my GMC Envoy. My children were in the back seat and could have been seriously injured. Is there anything that I can do? How do I go by contacting GMC or is that an option? I am so angry right now. It's the only car we have and it's 6 degrees tonight. My husband has been out of work and our money is limited. Even with an insurance claim, I still have to come up with the deductible. Thanks for letting me vent.
  • Good morning mustardfaith,
    As I wrote in my previous post, we're hoping to get service requests set up with us through Customer Service for this concern. You can get in touch with us via email to do this; please include your name/Edmunds username, phone/address, the last 8 digits of your vehicle's VIN and current mileage, and involved dealership.
    Thanks!
    Sarah
    GM Customer Service
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