Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Buick Verano

1235»

Comments

  • Minor dents and scratches happen when a car is driven regularly. They are almost unavoidable, particularly over the duration of a multi-year lease.

    No way I'd spend a dime with a non-Buick mechanic when the car is covered under Bumper-to-Bumper warranty with $0 deductible. Take it to a Buick dealer and explain the issue to them. Unless the car was crashed into a large dumpster, the noise when backing the car is probably unrelated to your scraping a trash can.
  • gmcustsvcgmcustsvc Posts: 4,003
    Hey there samtravis,

    It would be best to have your dealership check into this as you're well within warranty parameters. If the noise concern is due to a defect in materials or workmanship on GM's part, we will address that accordingly. If you should have further questions you wanted to ask us, please don't hesitate to contact us directly via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, the name of your dealership, and a brief recap of the situation).

    Sarah, GM Customer Service
  • Here is a problem I have had on day one an the dealer can not fix. When your at a complete stop an you take slow the front end will shake it was in the shop for two weeks an can not fix. I have had their loaner car an it does the same. They have no clue on how to fix the problem. I am worried this problem will cause me with other front end problems. Anyone else have this problem? I am considering trading it in for another car an it a shame I am thinking of this after 4 mths of having it.
  • gmcustsvcgmcustsvc Posts: 4,003
    tjg328,
    We're sorry that you're having troubles with your new Verano and that your dealership is unable to resolve them. If you would like for us to look into this further for you, please contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, a brief summary of the situation, and the name of your involved dealership).

    Sarah, GM Customer Service
  • axle52axle52 Posts: 36
    edited May 2013
    First of all, I can't believe there isn't more recent messages about the Verano. I am from Ontario Canada and I am a recent retiree of GM St. Catharines. I purchased a 2013 Verano in April of this year and from day one there has been quality issues on the interior of my car. the most noticeable one is a design flaw regarding the Glove Box.

    The position of the Glove box light interferes with the closing of the Glove box door. The rough plastic ridge of the light rubs on the lower ridge on the interior Glove box door and is leaving a mark, as well as wearing off the fuzzy material of the Glove box.

    I have visited another dealership as well as my own and have noticed the same problem in all their Verano showroom vehicles.

    For those of you who have 2012 and 2013 Veranos, I am curious to know if your own Veranos have the same problem.
  • rlm51rlm51 Posts: 21
    Hey axle,

    Have not noticed a problem with the glove box. But then, I tend to slam rather than close, so no interference there. Also, I have only closed the glove box from the passenger seat (or outside, passenger door).

    --
    Bob from the Mile High City
  • I have a 2012 Buick Verano that has jumped forward twice causing me to crash (into walls both times). Has anyone else experienced this? Is there a way to investigate through onstar what caused this to happen?
  • axle52axle52 Posts: 36
    Hi

    (mine is a 2013 Verano)

    I just experienced something similar only it felt like we were going forward but I was stopped with the car idiling in gear with my brake on. When in drive you can shift over to manual mode very easily. Just wondering if you were at a stop and in gear when this happened to you.
  • dbonzgrldbonzgrl Posts: 1
    Was wondering if you ever got the problem fixed? We bought a 2013 verano and have been having same issue. The dealership where we bought it had it for 6 weeks trying to figure out problem and can't seem to fix it or figure it out?? It's very frustrating! It's a brand new car... I only have had it for a few months. I have had issues with air and with the emergency brake. I am at my wits end! Thinking about talking to a lawyer about lemon law! Thanks...
  • They were not able to fix the problem but I know that many people have had the same issue. I'm talking to a Class Action Attorney because they are not doing a recall. After two accidents, its' going to make my insurance go sky high and I'm afraid to drive the vehicle again. I'm at a crossroads.
  • gmcustsvcgmcustsvc Posts: 4,003
    Hi dbonzgrl,

    Sorry for all the frustration your Verano has caused you. If you would like for us to contact your dealership, we can try to work with them to see this problem is resolved for you. If you are interested, please feel free to email us at socialmedia@gm.com [Attn Amber]. Also include your full name, VIN, mileage, contact info and dealership.

    Amber N.
    GM Customer Care
  • gmcustsvcgmcustsvc Posts: 4,003
    Hi dbonzgrl,

    Sorry for all the frustration your Verano has caused you. If you would like for us to contact your dealership, we can try to work with them to see this problem is resolved for you. If you are interested, please feel free to email us at socialmedia@gm.com [Attn Amber]. Also include your full name, VIN, mileage, contact info and dealership.

    Amber N.
    GM Customer Care
  • Kirstie@EdmundsKirstie@Edmunds Posts: 10,676
    In addition to any action you might take privately, be sure to report the issue to the NHTSA at www.safercar.gov.

    They're the only agency authorized to conduct an investigation if they believe it's warranted, which could lead to a recall.

    Need help navigating? kirstie_h@edmunds.com - or send a private message by clicking on my name.

  • I have a 2013 Buick Vernano that propelled itself when I was parking that made me crash into a ditch. GM is doing an investigation and I am going to report it to NHTSA. Did you report your incident to your dealer, GM, or NHTSA?
    Please reply back, I don't want someone hurt or killed if there is a problem.
  • I just picked up a 6,000 mile old Verano Turbo this past May and have 13,000 miles and loving it. The car is phenomenal to drive and ride and it is quite the highway cruiser. Fuel economy is just under 40 mpg for my 6-speed manual when doing the speed limit or just above. You can't match this for the price!
1235»
Sign In or Register to comment.