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2011 Chevy Equinox Problems
After months (literally) of researching, sitting in, and test driving hundreds of cars, my boyfriend and I were excited to find a car (Small SUV) that fit our specifications perfectly!!! We set 3 criteria we wanted our car to fill:
1. It must be comfortable and drivable for both of us (he at 6'4", me at 5'3")
2. Under $25,000
3. Great on gas as we travel 35+ miles each day
We were simply ELATED when we found that the 2011 Equinox fit all of that AND was really cute, stylish, and technically modern!
We purchased our 2011 Equinox (4 Cyl.) in October 2010. We were in love with our brand new car until day 13 of ownership when we were driving to work, 3 lights (including the engine light) came on and the car completely died on the highway. Our car was towed away that morning and in the shop for 2 days. We picked it up the night it was ready.
Problem #1 - We were informed that one of the high-pressure gas valves got lodged which shut down the entire car.
The night he picked it up, as my boyfriend was waiting in the car for me, after only about 30 minutes of getting our car back, the check engine light went back on...we brought it back to our dealership within minutes. We picked up the rental we had just dropped off again and were promised that it would be fixed the next day.
Come the next day, our dealership called to say that our car was ready to be picked up.
Problem #2- what caused the check engine light to come on a second time was a coil in our engine that had apparently burnt out.
The following day, I drove off the lot and immediately became concerned when I noticed that my car seemed to be idling rough. Once I got on the highway, I noticed hesitation when the car was down shifting when slowing down.
The next morning, as I was driving to work, my brand new Equinox was jolting forward when transitioning from 1st to 2nd gear. It honestly felt as if I had been hit. That following day we brought the car back to the dealership where the tech who worked on our car sat in it with us and claimed that he did not feel the jolts/rough idling we were even as he was sitting in it with us. We were told that it was possible that the gas we had been putting in the vehicle may cause what we claimed to experience. When we first purchased this vehicle we were informed that "this car is meant to be driven...just use regular!" but now, this technician was suggesting we allow the tank to run through and then switch to mid-grade. After 2 weeks of using higher grades of brand name gas, the car was still idling extremely rough.
Since then, we had brought it back once to complain about this on-going problem and were again sent away and made to think that we were a little crazy or "sensitive".
After a couple more days, (Nov. 15th) we were so irritated with this idling problem (which seemed to get worst in the cold even after warming up in the morning for 20+ minutes) that we demanded that our dealership take the car in inspect it.
Problem # 3 - After 3 days of it being in the shop, I received a call from our dealership where I was told that there was an issue with the cylinders in our engine. I was also informed that GM had told my dealer that because there was a slight issue with them, that they would not receive the part until appx. Dec. 20th!!
The part came in a couple days earlier then expected and we had our car back the week before Christmas. Still however, theough I did not notice any problems or hesitation in downshifting, our car was STILL idling very rough!
However, because the dealership informed us that they did everything GM instructed them too and there were no codes coming up that there was basically nothing else they could do, we continued to drive the car despite the frustration for a couple more weeks.
Then, once again, in early January, as I was on my way to work the "check engine" light came on yet again!
I immediately called the dealership (thank you BlueTooth) and was enraged at this point! I brought it back and after 3 days of our car being in the shop, we were told the car was fine, they cleared the code and drove it 35+ miles, and claimed that it was running great.
Yet still, rough idling. We purchased our car in early October 2010, it was in the shop total for over 45 days...that says something...I will also add that of our total 32 miles of traveling per day, 28 of them are highway yet our vehicle shows that we get on average only 20.1 mpgs. Though good for an SUV, certainly not what is advertised or "estimated".
At this point, we have indeed contacted a lawyer. GM has declared our car a "lemon" and will be buying it back from us.
This is more disappointing then I can explain as we truly, truly love the style, modern technological capabilities and of course the fit and gas mileage but we have no choice but to start at square one, and look elsewhere.
I truly hope that sharing our awful experience with this car has helped someone else feel like they are not alone in the struggles as we do. We continue to be hopeful that Chevy fixes and figures out the engine/transmission issues that are obviously occurring in the 2010/2011 models and hope that one day soon they will release a higher-quality version as there are obviously flaws in the engine design : ( I hope to one day have a perfectly reliable Equinox.I am glad to see that there are consumers who have had great experiences with their Equinox and truly regret that we were not one of them.
Thanks for reading!