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2011 Chevy Equinox Problems



  • For those of you with vehicles that have been in the shop more than 3 times, are you going to pursue the lemon law?
  • islaguyislaguy Posts: 19
    I recently have had the same issues with a 2011 Terrain,mine started with stalls from park into gear and then from idle at a stop.I was in for the stalling from stop (4th repair,others racket at start up)I picked up the car and on my way home (40 miles) it just stopped(once highway,once city street).My question to you is and I am sure your first concern as mine was was to get to the side of the road FIRST and shut it off.I seemed to have all power including steering and brakes but just could not accelerate at all.I never really noticed if the rpm meter was reacting to my pushing on the peddle and had the air on and radio which all were still working.My first reaction when I got to the side of the road was to shut it down.Do you know for a fact that the engine was completly off?
  • islaguyislaguy Posts: 19
    I have done that.
  • kwazy08kwazy08 Posts: 2
    The Lemon law in my state is 4 times to the shop. I would rather the problem be fixed and I am really hoping that it is. If it has to go for the 4th time, then yes, I will start the process.
  • jm21jm21 Posts: 2
    I bought a 2011 Equinox in October 2010, in March 2011 I had this knocking problem, took it back to the dealer severals times was dismissed with a different excuse each time. Finally after 3 weeks GM decided to REPLACE my entire maybe you should suggest a new engine. I have not had any problems with the knock since then. But I have had several other problems with different things after that.
  • meinazmeinaz Posts: 2
    My '11 Equinox bought in January w/~4000 miles has been in the shop for 3 full days. I was backing out and put it into drive and it wouldn't move forward. The engine was on, but the gas wasn't doing anything. I turned it off and on a few times and got it working again and the check engine light went away. Later that day, the same thing happened. I was able to call OnStar who told me that the code was for a bad Transmission Control Module. I had it towed in Thursday just before close. I just learned today that it is taking so long for the repair because GM wouldn't release the part. I guess it's very expensive, so they were taking their sweet time approving it. I'm pretty unhappy about how long it's been in along with the fact that it should not need repair this soon.
  • bigdon3bigdon3 Posts: 5
    I have a 2011 nox problem started at about 1900 miles.Bought it new June 2nd I'am taking it in Thursday.It seams GM is staying quit about this.It acts like the oil pump is losing it's prime,or the oil filiter doesn't have a check to stop drain back. What about the new oil,mine's very thin.This motor will not make 100000 with this poor oiling system.
  • I bought a new Equinox on July 5, 2011. On July 24, 2011, when I stepped on the gas to merge into traffic, the car wouldn't shift and hit the rev limiter. We tried putting it in manual and shifting that way, but no go. We pulled over, and while my husband talked to the dealer (two hours away), I pushed the Onstar button. Onstar said it showed a stuck valve and said to turn the car off and let it sit for 5 minutes. We were able to nurse the car back to the dealers. The dealer has been great. Really trying to help, so no complaints there. But, I haven't even made the first payment, the car has only 1130 miles on it. They haven't been able to figure out what is wrong and they are tearing down the transmission. I told them I'd just take my old car back, but they sold it on July 25. The dealer can't replace the car cause they don't have any new ones on the lot. I've contacted Chevy and started the process to see if they'll replace the car. I bought a new car so I wouldn't have to worry about breakdowns. The only thing that will make me happy is if they replace the car. I'm so wishing I'd just kept my Pontiac Vibe. So disappointed, cause I was loving this car.
  • sharricsharric Posts: 1
    Can anyone tell me how to start a file with GM?

    I have had 2 different fluid leaks so far. The first I took in on May 11, 2011, when the car was not parked in it's usual spot in the garage I noticed there was a puddle of black fluid. I took the car in and the dealership had it for about 3 days (they put me in a rental). I had to pick up the car before it was fixed while they waited on a back ordered part. The part came in about a week later and they had the car for another 3 days. They replaced a transfer case seal and filled transmission fluid and changed transfer case fluid. I also mentioned that the car was shifting hard. They drove the car and stated that it drove normally. I picked the car up on May 20, 2011.

    Not too long after I noticed that there was now red fluid on the garage floor. I put a fresh piece of cardboard down to make sure this was a new leak and sure enough, it was. I took the car in on July 6, 2011, and it was determined that it was transmission fluid that was leaking. I also complained of the "rattling" noise it make upon a cold start up (which has yet to be heard by the dealership). It is now July 27, 2011, just over 3 weeks since I dropped my car off and I still do not have it back. They were waiting on parts that were on back order. We were told they came in last Thursday and the car would probably be ready last Monday. I hadn't heard anything so I called the dealership today. Apparently, they are waiting on yet another back ordered part.

    I bought a brand new car because I was tired of having problems with the used cars I purchased. I just feel like this is unacceptable for a brand new car. While they are putting me in a rental car (a little Chevy Cruze) I am paying for my Equinox. My family is a Chevy family... my hubby sold Chevy's for over ten years before starting his own business several years ago. We have stayed loyal to Chevy as we have NEVER had these kinds of problems with the new cars we have purchased from them.

    With the problems I am having and all that I have read on here I am more than a little scared to drive this car. My 9-year-old and my 6-year-old do competitive cheer and we drive approximately 1 hour there and back 3 days per week. I need a safe, dependable car that gets decent gas mileage to get us back and forth. This car is not turning out to be that car!

    We are very pleased with our dealership and they have always taken very good care of us, but I think they are just as frustrated as we are in this. It shouldn't take weeks to get a part in for a brand new car!
  • 11nox11nox Posts: 4
    I bought my 2011 Nox in April. After the first 3000 miles it started randomly making this horrible rattling sound at start up. It honestly sounds like a diseal truck when you crank it sometimes. Took it in the dealer who said the per GM it was a over pressurized fule pump so they added some part to it. Didnt help. Went back a few weeks later with the same problem. Every couple 100 miles or so the car shakes and rattles like a metal pan being beat against the wall. Dealer said that per GM I need to change the oil again (had just had it done) and have them inspect the cam aquwaiter (sorry no idea how to spell it). Did that and per Dealer no metal shavings or debris found in the oil or in the cam thing. Left car with Dealer to check everything out (a possible loose pulley anything that could rattle, etc) for a week and of course it did not make the noise while there. I even went so far as to record the noise on my smart phone but they could not figure it out. Now it is idling funny. I can feel a vibration and the RMPs are running above 1 when idling. This is not normal. The people at me dealership have been great, but my patience is gone on this matter. I am so disappointed in the car. I dont know what else to do. Any suggestions?????
  • 11nox11nox Posts: 4
    If you find out how to file a complaint let me know. Mine stays in the shop for the rattling noise at start up and they dont seemed to have a clue what is causing it. I am so frustrated!
  • kelsan1kelsan1 Posts: 34
    Does anyone know of a website that lists all of the TSB's that the GM dealers receive on these problems, if so, could you please post the URL address?

    Thanks. :shades:
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,950
    The Edmunds Maintenance Guide lists summary TSBS. We get them from the NHTSA, where you can sometimes find full text of certain ones. Otherwise, you can search the net once you know the number for the full text or ask your dealer to print a copy out for you.
  • You can contact GM at :1-800-462-8782 and they will start a file. I think only one person on here has had luck by starting a case but maybe you will do better. They were useless to us, unfortunately. :( Now, after the engine issues, the car is back in the shop again with more problems. We are looking at other cars and taking a loss. Seems ridiculous for a 30-day-car but with all the driving I do with my two children, i just can't take the risk of it dying again. Good luck!!
  • The link wouldn't work, can you repost again?
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,950
    Sorry, thought I had fixed that but I guess not. Try this: :blush:

    Edmunds Car Maintenance Guide
  • No problem, thanks. :)
  • mcgermmcgerm Posts: 21
    Still no resolution. They are workng on obtaining a list of parts and then scheduling a couple of days of surgery.

    How do you count 'lemon law' visits? If you has a couple of visits with no resolution or progress because they could not replicate it do they count? If you then had other visits where they replicated it but did not do anything do they count? Are the only visits that count the ones where they try to fix it.
  • 11nox11nox Posts: 4
    The Dealership told me that until GM tells them how to fix the problem there is nothing more they can do. In the meantime I am left with a new car that runs like crap! This problem has been going on since the 2010 model and evidently the engineers at GM cannot fidure it out. Seems to me in this economy they could higher someone to figure it out!
  • sumr616sumr616 Posts: 90
    edited July 2011
    I have had the start-up noise, and intermittent check engine light with codes P0011 and P0014, two different problems, during two different times. Start-up noise began around 4000 miles, car was only 6 weeks old. It started as a rare occurrence, and progressed to happening every 2nd or 3rd start. During the first week of June, they replaced the cam phase actuators, and then I paid for an oil change to be done. The start-up noise did not happen again for 6 weeks.

    This is when my car started having an intermittent check engine light, the first two times it came on, it was code P0011 accompanied by rough idle and poor drive-ability. The third time it came on, it showed codes P0011 and P0014, and almost stalled while accelerating from a stop immediately after shifting from park to drive. It also made the start-up noise once, same intensity but half the duration (1 second long, used to be 3 seconds long). This time, they performed 3 oil changes, each followed by a test drive and a check for debris in the oil, with no debris being found - this was in accordance with bulletin PIP4716b. They also performed bulletin PI0496, which addresses cars with intermittent check engine lights with codes P0011 and P0014 and between the build dates of Feb 17 and June 6 of 2011. The work under this bulletin is to replace the cam solenoids (intake and exhaust), and perform a few particular software updates. I have no had my car back for 2 days, and so far, it's working okay, I'm cautiously optimistic. During this last service visit, the dealer did a total of 130 miles of test drives. It is important to note that this bulletin states that if the car has over 250 miles, then the solenoids MUST be replaced, in addition to the software updates. My dealer tried to not replace the solenoids, saying it wasn't needed, my car has 8000 miles on it. It's sad that I had to request him to follow the bulletin as it is written.

    The dealer I have been going to for service work so far has proven to be lazy and has lied to me on 3 different occasions. Needless to say, if I have to take my car back again, I'll be going to the dealer an hour away that I bought from. During my first visit for the check engine light, a tech told me they did a software update that should fix the problem. I had to take the car back in the next week because the light came back on, and they said they did a software update. I said, "is this different than the one that y'all did last week?" They told me that there had never been an update done, all they did was clear the code. During this last service visit, they had my car for a week but had not called me with an update. I called them and they told me that they had done 2 test drives so far, and an oil change and had plans for more work, but they couldn't verify the code that came up. I drove by a few hours later and checked the mileage on my car, it was the exact same as when I dropped it off. I ripped them a new one the next morning. A few days later, he had the nerve to lie to me again about test drives. If you have OnStar on your vehicle, even if it's the free trial, download the OnStar myLink app to your smartphone. You can use it to check mileage at any time, anywhere. My service manager apparently didn't know that this existed, but he sure does now.
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