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2011 Chevy Equinox Problems

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  • I have had the same problem, in addition to the rattling noise at start up. The service dept. did correct the rattling problem. The shifting jerking/clunking may have been corrected. I have only had it back from the shop for a couple of days therefore I can't say for certain. They made some adjustments and the Gas mileage is averaging 27.4 mpg at present. It was only 25.3 when we returned it to the shop. I am hoping that it holds because in the past, after they re-calibrated everything the MPG was fine for a day or two and reverted to poor MPG again. The service dept. at Jimmy Britt Chevrolet is great and working hard to make me happy. I am unhappy with GM, since I spent $30,000.00 for a vehicle that was rated at 32 MPG HWY driving and I can't get 29 MPG. I had a 2006 Impala six cyl. that gave me 32-34 MPG.

    I will be taking a trip at the end of the month and I will let you know how it ran.
  • Could you share with us what work was done....
    Based on what is on the actual service order ?
    I've considered getting the memory flashed...
    but I'm afraid the mileage might get worse rather than better.
    Add in 'winter effect' and now I have no idea what mpg should be?
  • ddf158ddf158 Posts: 2
    After reading some of these forums thought it a good idea to reply. We bought a 2011 Equinox 2LT back in April. After looking and test driving lots of different vehicles this was the one. Had the dealer look for exactly what we wanted. For gas mileage we decided on a four cylinder. First problem started after a month, when as in cat317 forum, was accelerating when the car jolted forward and I also thought I had been hit from behind. No car was behind me. Told my husband about it and he said to let him know if it happened again. Three to four week later, it did the same thing. My husband said he would call the dealership in our town, (not where we purchased the vehicle) but before he called, something different happened. I was going on to state route 24, a truck route, when I got into the intersection, the vehicle wouldn’t go. It hesitated at least 3 seconds before it would move. It didn’t stall, no rough idle, engine didn’t rev up. Finally went but scared the hell out of me. Trucks were coming around the curve about 200 yards away. We took it to the dealership and of course no codes and they couldn’t duplicate the problem, so they said there was no problem. About a month later, it did it in another intersection same thing but in the country, not as scary. There was a recall to replace a module that could cause rough idling, (which we didn’t have a problem with). So when we took it in we told them it hesitated in an intersection again. Again no codes, couldn’t duplicate the problem so they said the vehicle was fine. In November my husband and a few of his friends were going down 75 to a football game. He said he was behind a semi going 60, so he went into the left lane to go around the truck and the vehicle wouldn’t accelerate. He started to go back into the right lane when finally it took off. Now just the other day on 01/09/12, I met my husband at work to eat, and on my way home, at another bad intersection, route 295, with a blind curve, the vehicle hesitated again in the middle of the intersection. Again at least 3 seconds before it would move. Took it back again to the dealership, again no codes, nothing wrong, except this time he told my husband that it is a characteristic of this transmission to hesitate sometimes while shifting between gears. My husband was furious, and said so chevy knows it hesitates and it could be a major safety issue. The service manager just said there was nothing more they could do. So the next day my husband called chevy’s customer assistance, got a case number, and when the district manager called, and to quote sade1on1, really pissed him off. My husband said this guy was like talking to a robot, he was programmed on what to say. But he also said that it is a characteristic of this transmission to hesitate. Wow, what a safety issue! The vehicle is now parked in my garage because I’m not ready to get caught in the middle of an intersection and get ran over. I have to drive onto route 24 everyday to get to work. My husband has no called and asked for a buy back…waiting for a response before going further. Meanwhile, I am back to driving my 2000 Astro. Also, for a 4 cylinder, I got no better than 22 mpg with the equinox.
  • Sher85260,
    I am sorry that I did not see your post sooner, and apologize for the frustrating experiences you have had so far with your vehicle and with us. How has your recent visit about the stalling turned out?

    If you were to send us your case number in an email, along with your Edmunds username, and any further information you would like to include, we would be happy to look into your Service Request to make sure that everything was handled appropriately.

    Regards,
    Sarah
    GM Customer Service
  • Missydubo,
    I am sorry to not have seen your post sooner - sometimes the search tool we use overlooks entries, and they are caught when we go through manually.

    How did your recent dealership visit turn out? If we can assist you further, please send us an email with more information (your name/Edmunds username, the last 8 digits of your VIN and current mileage, current phone and address for you, and the name of your preferred dealership) and we'd be happy to move forward.

    Best,
    Sarah
    GM Customer Service
  • I hadn't seen this update when I first wrote my original post. Sorry - now I see that you have already opened a case with us. How is this progressing? If you were to get us your number, we could look into it and see if there are any updates for you.

    Best,
    Sarah
    GM Customer Service
  • Please let us know if you decide to work with your dealership towards diagnosing this. I realize that this may not always be an option, but we're available to assist if you do go in.

    Best,
    Sarah
    GM Customer Service
  • It's great to hear that your service department has been of such great service to you, sonnyh777. Looking forward to hearing how your Equinox performs on your upcoming trip.
    Safe travels,
    Sarah
    GM Customer Service
  • Hello All,

    I just wanted to let you know that I will be documenting this thread for GM, particularly for the 2011 "hesitation" concern that has been surfacing so frequently.

    If we can assist with anything, please don't hesitate to get in touch with us through email.

    Regards,
    Sarah
    GM Customer Service
  • dougggdouggg Posts: 7
    sher85260
    Your story sounds very similar to mine. The engine in your car is now ruined and needs to be replaced. It took 9 months before GM confessed there was a defect in the engine replaced ours and provided us with a free rental car for the two plus weeks it took to replace the engine.

    We were lied to by the dealer who told us “muffler” noise was normal for months. We found they knew all along this was a problem. While GM eventually took care of us, they certainly haven’t done any to correct the problem with their dealers telling lies to their customers. I had a Toyota too, never felt like they were lying to me. With the GM dealer it felt like they were lying as soon as I walked in the door. I’m shopping for another car and now that I’ve been to other non-GM dealers I know realize GM dealers just feel creepy.
  • It may help a lot if ALL of us Nox Owners with persistant, unresolved, brushed off issues complain as a block. Individually, most of us are not getting anywhere. We're just being left aggravated with problem vehicles that we JUST purchased! Perhaps, a group petition, or having the lack of regard highlighted on a "shame on you" report or something to make GM listen and buy back these vehicles. I don't know. There has to be a way...:(
  • The e-mail address is no longer listed as "private", the screen name on my posts is a hyper link my edmunds public profile. :)
  • Thanks for your acknowledgement of these issues Sarah. That is already more than I am receiving from my service department. I have sent you an email with more concerns and look forward from hearing from you.
  • ddf158ddf158 Posts: 2
    the upper execs. don't seem to be too concerned with some of these problems. we are suppose to grade the dealership on how well they did on selling the car then we fill out another form on how well they serviced your car when you take it in but how about a grade for chevrolet execs. on how well they take care of you with some of these major problems? how about piss poor!!!!!! they got there money.
  • Thought I would pass this along....
    I got a 6 month 'follow up' call from my salesman today...
    He told me he had never heard of anyone having trouble with the Onstar phone not recognizing names, etc. Then he told me how his girl friend owns a Equinox and gets 28+ miles per gallon all the time on the road. Actually the 2nd follow up I have had from the dealer. The first was a "you need service" reminder addressed to my wife. Filled with misspellings, the reminder told my wife she needed oil change & tire change. Oil life at the time had barely crossed under 50%! BTW I'm expecting my oil change to be at least $75 because of the need for the GM DEXOS approved oil...
    Emailed my Vin# to GM Sarah who posts here after she said could check for any recalls & service bulletins. So far, no reply.
    I wanted to support GM and my local dealer. But now I am sorry I didn't pursue other deals.
    Still I feel I got ripped off by GM card when they wouldn't honor rebate top off. I cancelled that card and yet they still sent me another top off offer recently. GM just doesn't get it.
    First problems I have with my Equinox... it is gone!
  • After seeing the posts from Gm customer service Sarah, I thought help might be on the way. hasn't happened. I haven't even received a reply to my emails. The service department had opened the claim..still no calls from GM or the svc dept. My husband called GM today and got another claim #, not sure how many I need. All the rep could say was that the engineers are working hard to fix the issues. So now our "issues" are acknowledged, sort of? The rep proceeds to ask my husband what he wants..Hello a $28K car that works perhaps. My husband threw out the idea of a buy back, trade without losing my [non-permissible content removed], or a refund so we can purchase a vehicle with less problems. The only answer he received was a GM rep will return your call in 48 hours. GM, please understand that people are busy with work and family, they do not have time for the run around. Today on my way home from work, the Equinox continued to act up. Go to pull out, bogs down and pauses before moving. Then after driving for about 8 minutes going up a hill, I pressed the gas to accellerate and nothing! The engine sounded like it was running faster and reving up but no accelleration. The car paused then jerked and went forward. This is a danger. Will GM wait until someone dies in a crash and they get sued? I don't want to forget to mention the occassional smell of gas and or oil that fills the car. All of us can't be crazy! This is the worst purchase I have ever made. :mad:
  • I need to mention that I don't even get 20 mpg. :sick:
  • Sorry to hear! To date, I haven't made any "real" progress with GM and the rep who had "contacted" me on here was of NO assistance either. Trust me, I've even been in contact with GM corporate! My vehicle is at the dealer, yet again (albeit, a different dealer) since yesterday. Don't be discouraged! You have to try, try, try to succeed. My case is still going (9 months later) and I won't give in and concede defeat. There are so many people here getting nowhere with their dealers and GM (including myself) that I really think if we complained as a block as opposed to indivually we'd make more headway. I'm not sure the best way to as to how to bring one big case but since we're all kind of in limbo or at seemingly dead ends it's at least something new to try. My e-mail here is no longer private, if you or anyone else wants to try to a group effort. Good luck!
  • Not sure if there has been a "class action" suit started but it sure seems to me that one may very well be needed. Anyone?
  • I'm sorry that you haven't heard back. As there are so many emails that come in from Edmunds, I came in to help the original Customer Service Representative Christina by responding to the public posts, and she answers the emails. I confirmed with her that she has your email, and she said that she will be back in touch with you by 4:30 EST this afternoon.

    Best,
    Sarah
    GM Customer Service
  • cmarqcmarq Posts: 3
    I began working with Manuel from GM in November , he informed me the dealer would contact me and work with me on getting a replacement car . Three times a week Manuel would call to check if they had found a replacement car for me. I would tell him there had been no contact from the dealer , then he would give them extra time to come up with something. I had asked to replace the Equinox with a Camaro and had found several within the correct price range. The dealer told Manuel there was nothing available , Then why did these vehicles come directly from the dealers advertised website ? In the mean time I still have the Equinox and nothing has been done . The dealer has never contacted me . All the prices have gone up . I explained at the time my husband is in the last stage of heart failure , I am disabled , I need a car. (Lots of doctors appointments ). I was told by Henry my new rep that my problem had escalated and they were going to do a re-purchase,in addition I would be charged 800 dollars for the use of the car and the 4000 miles that had been put on the car when problems first arose. I know longer trust GM or the dealer to take care of me . This dealers slogan is " At Moss Your the Boss"? I think I should charge them for the run around and stall tactics? ( I will not bash the service department they do their job .And provide excellent customer service)
  • I know this post is old. I just had my car in the shop and at 100 miles my car did the same thing. Everytime I started it, a loud noise would happen but, when I took it down there nothing. So finally it was happening all the time. When I took it down there it stalled on the guy when he drove it in the shop (thankfully).. It turns out it was a metal belt inside the water pump causing the loud noise and a cylinoide caused the stalling..
  • I took my car in recently because it would not go to my cell phone phone book, which it used to do. I had to start using the commands "bluetooth" and "voice" to get it to look in my cell phone for the number. This started in mid-December, which is the exact same time that they issued a "silent upgrade" to all bluetooth cars. This update changed some of the voice actions, but they don't admit it. They say the update was for some people having dropped calls.
  • cmarqcmarq Posts: 3
    I was told by GM rep that the buyback department would contact me by the end of last week . Didn't happen, . I was contacted on Monday and told they needed me to fax another copy of my title to them , to prove there wasn't a lien holder. This is unnecessary as they have a receipt stating the car was bought and paid for cash. A class action suit should be filed , this is ridiculous
  • While the paperwork is redundant and unecessary, hopefully the second time is a charm and you can be done with your vehicle nightmare. I agree, that a class action suit should be filed, shame one them for all they've ignored and all the hoops they are making the customers they supposedly care about so much jump though.

    I hope a class action suit is filed because I think all "owners" on file have to legally notified. Once notification happens a lot more people will come forward! Good luck!
  • Is anyone else having the following problem: 4 cyl LTZ purchased new Aug 2011 Oregon. At 7,000 miles a noise developed while steering at slow speeds. Especially, when turning corners; ie. pulling in/out of parking spaces, turning corners at slower speeds. The sound reminds me of a power steering pump low on oil, like in the cars of the 60's and 70's. However, this vehicle has electric steering???

    Had vehicle to dealership 3 times in a month and a half, they said they found nothing even though they heard the noise. (The first 2 visits they lubed the boot, which did not do any good) January 30th visit, dealership tech called GM tech service and was told to "turn the radio up and the fan on and if you can't hear the noise with them on, then it is a characteristic of this particular steering"

    I find this answer very frustrating as we have paid over $31,000 and only had this vehicle for six months. Cannot accept just live with it answer!!!! Please if anyone else has had anything like this respond as soon as you can. Thank you
  • Have you already worked with Customer Service on this? If we can look into this further with you, please send us an email with more information (including your name/Edmunds username, the last 8 digits of your VIN, and the name of your dealership).
    Regards,
    Sarah
    GM Customer Service
  • I am finding it hard to believe they are doing ANYTHING!!!!!!!!!!!! I have been the shop 8 TIMES and currently have a lawyer. GM is doing NOTHING..THEY DON'T CARE that my life is at risk. My own family will not ride in this car on long road trips. It has died on me, lost power in the middle of traffic...makes a horrible clicking noise, the transmission jerks, the heater squeaks, tire pressure is ALWAYS OFF, the brakes grind..all less than a year old, the car started having issues at 3000 miles, we are now at 8000 miles...more issues...it never ends. My dealer says they don't know how to fix it, they cannot make it stop on them but I have even recorded it and sent to them but they still say they cannot make it do it. GM is basically trying to throw small sums of money at me, like saying, "here, take the money for your problems" and when you die from being hit in that car, we won't have a care in the world. GM DOES NOT CARE about their customers..they will NOT buy my car back, they will not even trade it because they wont be able to resell it. once, it died on me in 5 PM traffic.I managed to throw on my Hazzard and did not get hit..this time..what about the next and then the next? I am in fear for my safety and they could care less. I am a mother and a full time caregiver to my elderly mother, and I cannot even take her to the DR because I don't want to risk her life or my daughter's but this is my primary vehicle. As I sit here and cry as I write this, My life has been so affected by this. My entire family and friends see it. I worry every time I get in it and only drive it to work and back. They have replaced the selenoids, the Arg. the blower, the oil, the gaskets, they have performed every service bulletin that has come out..the car is still bad. I can only thank the good lord that I am still here and not dead yet. This is my first and last Chevy..I don't trust them at all. I DETEST THEM RIGHT NOW, they are not taking care of me or my family. I think the issue is that I have a close relationship with my dealer service dept as it is not their fault and they have been very good to me with providing rentals and such. Now, I am just plain mad and will start the process of spreading the word about them. I am calling my buddy at the new station as well to see if they can do a story on it. I took my nice coat off today. Apparently, being nice gets you no where. THIS IS A NIGHTMARE!!!!!!!!!!!!!!!! Good luck to you all.
  • Oh and Sarah, bless your heart for trying to take care of all these issues. I got a phone call from someone a while back asking about my experience with my new car as they wanted my feedback. I called back after work and left a message telling anyone who would listen about my issues, they never called me back. How's that for Customer Service?
  • I have a lawyer and am prepared to see it to the end. I was told by the dealership that they do NOT know how to fix it. They have replaced everything from every bulletin, still more issues. I DETEST GM!!!!!!!!!!!! i really thought they were good people and would take care of me and feel my pain. No such luck. They are not taking anyone's safety into consideration. I will spread the word...every which way I can to let people know what to expect from their CS if they ever have issues.
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