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2011 Chevy Equinox Problems

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Comments

  • sumr616sumr616 Posts: 90
    Oh bummer! That sounds very discouraging. I've been writing down every time it happens, and this morning caught the sound and recorded on my phone. Did they try any fixes? Or just unable to determine anything? Google that bulletin someone referenced, pip4716a. This linkherehas a short video of the sound. Somebody else posted it. It sounds exactly like what I'm experiencing. Is it the same sound as yours was? And if so, the repair bulletin is posted below the video, did your guys try any of those remedies? It looks like the bulletin was sent in Feb, so maybe they didn't know the cause/repair for your 1st equinox.

    Don't you wish things could just be as simple as they are supposed to be?">link title
  • tanastanas Posts: 8
    They replaced few things (cam, valves, .....) and the engine (on the end). The first time they replaced the cam (GM engineer suggestion) and everything was good. 5-6 weeks later same problem ! GM knows about this problem (models 2009 - 2011) - not happening on all vehicles. I have an actual copy of this bulletin #PIP4716A. The original is PIP4716 from 2009.
    Same noise (sound) !
    Now I just need to caught the sound on a video?
    On one thing I never got a clear answer:Can this problem cause any damage on the engine (inside), other than lowering the mpg and loss of power on the engine.
  • sumr616sumr616 Posts: 90
    You know, I was JUST thinking this past week that my mileage has gone down quite a bit since this noise started! I had been getting 22-23 city, but now I'm getting about 19 avg. I've been trying to watch it to see if it was my driving that changed it, but I really don't think it's me.

    My husband just deployed, and we bought this car because mine is probably about to explode and I needed something reliable. I REALLY hope this doesn't become a problem like yours did! I hope they fix it and it's done with!
  • leeinkoleeinko Posts: 1
    I recently purchased a 2011 Equinox, after 3 weeks of ownership I noticed that the transmission was slipping. While driving to the local dealership, RPMs got to 6-7,000 before shifting from 1st to 2nd. Upon my arrival at the dealership, I informed the service manager of the problem and he said he would look into it.

    Two days passed and I spoke with the service manager again, he stated that the transmission was indeed messed up and they would try to correct the problem by taking the transmission apart and seeing what the problem was. Once they thought the problem was fixed they performed a test drive once again, only to find out this time that the transmission was slipping again only now it was between 3rd and 4th gear.

    A week has gone by and I am still without my new vehicle, what options do I have?
  • gmcustsvcgmcustsvc Posts: 4,154
    tanas,

    Please keep us posted on any information from the dealership.

    Thank you,
    Caron, GM Customer Service
  • roger1655roger1655 Posts: 12
    I've had my 2011 for 1 week and when the transmission is cold there's a distinct hesitation between 2nd and 3rd. After the vehicle warms up everything seems to be ok. I'm surprised at this because GM transmissions were always very smooth in the past. My Toyota had a 5 speed and shifted very smoothly, cold or warm. With the reports of issues like this I hope this isn't a inherent design problem.
  • gmcustsvcgmcustsvc Posts: 4,154
    leeinko,

    I apologize for the problems you are experiencing with your new vehicle. Have you spoken with GM Customer Assistance? Please keep me posted.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,154
    tanas,

    Have you asked the dealership if this problem will cause damage on the engine? If the dealership is unsure, have them ask our Technical Assistance department. By chance, have you spoken with GM Customer Assistance?

    Thank you,
    Caron, GM Customer Service
  • arveejayarveejay Posts: 9
    My dealer replaced the cam phasers Friday and the noise is back and worse Tuesday.
    I have recorded the noise several times and posted the movies on youtube. My car is going back to the dealer again with 2100 miles on it. I was told they had no idea what to do about it but I did send them a link to the youtube video and they can't deny it is not normal. This engine will not hold together very long making this noise. It sounds like the pistons are trying to change holes.
  • gmcustsvcgmcustsvc Posts: 4,154
    arveejay,

    Could you please email me your VIN? I would like to look further into your situation.

    Thank you and have a great weekend!
    Caron, GM Customer Service
  • arveejayarveejay Posts: 9
    edited June 2011
    Right now I have 3 customer service people, (Christina,Tricia and Steve), 1 guy at GM (Mike) (supposedly a midwest Rep)with a case number already issued to me, along with my dealer and his 2 mechanics working on it as of now. What more can you do? Do you know someone that actually cares enough to get this thing fixed? Can you convince me not to persue a lemon law buyback? :lemon: That's about where I'm at.
    http://www.youtube.com/watch?v=7jcFCaG7sUU
  • sumr616sumr616 Posts: 90
    Arveejay- my car is making a very similar noise to your car, it doesn't sound as bad as yours in the youtube video yet, but very close. They finally decided today that they "found the problem" and are going to be replacing the cam phasers- they are on backorder right now and have to look for them at other dealers on Monday (not sure why they have to wait until MONDAY to check other dealers...)

    I'm curious arvee- I know you pointed out the PIP4716a to me...I'm assuming this is what they decided the car's problem was, did they ONLY replace the cam phasers, or did they also replace the solenoids AND change the oil, as recommended in the bulletin?

    My dealer only told me that they were going to replace the cam phasers, so if that is all that yours did, I feel like I should push for more, as the bulletin talks about more. Thanks for any help/info you can give...
  • arveejayarveejay Posts: 9
    The dealer replaced the cam phasers and the 2 bolts only. They did nothing else. They said you only replace the solenoids and change the oil if debris is found and there was none. The noise is worse after the repair than before.
  • sumr616sumr616 Posts: 90
    Thanks for the info. I guess I'll talk to them more on Monday and see if I can get them to do everything listed in the bulletin. I'll throw out the word "lemon" and see if that helps....

    Keep us updated, please...sounds like that's the only way we can get it worked out.
  • tanastanas Posts: 8
    Since it happened 5-6 time (no pattern), I wasn't able to record a video for proof. Once I have a video, I will repeat the same process.
    Since you are a GM Customer Service representative, why you don't ask and get a detailed answer, whether or not, this noise, causes a damage on the engine !!!!! - So far nobody told me !!!!
  • tanastanas Posts: 8
    I had the same experience (exactly the same noise)! Just work with BBB Auto line and file the claim ! I hope I'm wrong, but I don't think they will fix your car. I have over 10 videos from my previous 2010 equinox. I just need some free time and I will upload everything on you tube. Good luck !
  • gmcustsvcgmcustsvc Posts: 4,154
    roger1655,
    I apologize for your frustrations. Have you spoke with the service staff at your dealer? Can you please email me your VIN? I look forward to your response.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,154
    arveejay,

    Could you please email me your case number? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • richrav98richrav98 Posts: 1
    I am lucky enough to work for a wonderful company which provides its employees with a fleet vehicle free of charge to use to perform our job duties. After 65,000 miles my company replaces that car with brand new one. Two months I was approaching my 65,000 mile limit on my old vehicle, my company notified me that it was time for me pick my new company vehicle. They gave me the option between a 2011 foreign made vehicle or the 2011 Chevy Equinox. I have never owned an American car before and being born in the 1980’s I was always told by my peers that American Cars and Trucks were un reliable and poorly built compared to there Japanese counterparts. But with everything that has happened with the American auto industry in the last two years I felt the need to support our countries auto manufactures in there time of need. So, I decided to go with the 2011 Chevy Equinox. I have to admit I was pleasantly surprised on how nice the Equinox was when I picked it up at the dealership. This last Saturday I was driving down the street and the car suddenly stalled out as I was driving. I was able to pull to the side of the road put the vehicle in park and was able to start the car again. Two days later I was parked in a parking lot checking an email on my Blackberry my engine was running and once again the Equinox stalled out again and the check engine light came on. I could not believe it!!! My brand new truck which is a month old today has its check engine light on!!! My worst fears about what I have been told about the quality of an American vehicle has come true!

    I was wondering if anyone out there has had the same problem in which their 2011 Chevy Equinox in the first few months they owned the car. In which the vehicle suddenly stalls out. If so what was your mechanics diagnosis? Like I said before it is a company vehicle so I do a lot of driving. The car currently has a little over 4000 miles on it and is exactly 31 days old. I am bringing it back to the dealership in two days to see if they can fix this problem. I hope this problem can be resolve quickly and this is the last time something like this happens. Hopefully I did not make the wrong decision supporting General Motors and I do not have a 2011 lemon on my hands?
  • sumr616sumr616 Posts: 90
    edited June 2011
    Yes. Mine stalled once in a parking lot, going about 15 mph. No check engine light though. It happened in our 4th week of ownership. MY dealer told me "well, it only happened once, right? Don't worry about it unless it becomes a problem." He shrugged it off like nothing, and didn't look into it.

    Unacceptable in 30 days of owning a car, in my opinion. ESPECIALLY since they have my car right now for the noise on start-up.

    They are supposed to be replacing the cam phasers on mine tomorrow. I will update in two days or so with how it goes.
  • I bought my 2011 Chevrolet Equinox in December of 2011 as a replacement vehicle for my wife's car which was totaled in an accident. I've been a car owner for almost 15 years now and I have always shyed away from American made vehicles for Honda/Mazda products. That is, until now. My wife and I purchased the Equinox for it's decent value and room for our 2 children. Three days after buying the vehicle with only 60 miles on the odometer, the Check Engine light came on. The dealership stated the O2 sensor was bad on the vehicle and replaced it. This however, was no where near the end of our problems with this car.

    Almost immediately after getting the vehicle back, we noticed the car was shifting VERY roughly. Not just a little rough, but like throw you around in your seat rough. We took the car to Hardy Chevrolet in Dallas, GA. They told us "The computer in your car says your systems are fine, we can't do anything about it". They refused to even test drive the car. They gave us the car back. My wife and I drove the car some more and the problems with shifting became more frequent and obvious. Now, when I accelerated the engine would lag really bad with 0 power, the RPM's would sometime rev up around the 7,000 mark then the transmission would shift very hard. The odometer reading was somewhere around 2,000 miles by this point. We took the car back to the dealership where they said they would test drive it. I wrote down the mileage on the odometer prior to dropping it off and it was the same when I picked it back up. Kind of hard to test a transmission when you don't drive the car.

    We went to our salesman (who has been excellent) at Hardy Chevrolet, who contacted his manager. The manager told us to keep driving the car to see if we could get it to have the same stuff happen. We brought the vehicle to a different dealership (who actually drove the car) on two different occasions and were met with the same excuses. Today, they told my wife the car shifting hard is normal. I've driven everything from 4 cylinder foreign cars to V-8 Police Interceptor (I'm a police officer) and this kind of shifting is not anywhere near normal. After more months of the same problem and frankly feeling completely defeated, the problem is getting worse. One thing I have noticed is the problem occurs much more often in higher temps (80-95 degree temps) when the engine is warm.

    I can tell you not only will I never under any circumstances buy another Chevrolet, I will be going back to my Hondas/Mazdas. I literally have taken this car to the shop more after 13k miles then I have all my other vehicles combined. I have filed a complaint with the BBB and I plan on filing a lemon law claim through Georgia for this issue.
  • triciag1triciag1 Posts: 6
    The dealer I purchased my Equinox from has arranged to buy back/swap out my vehicle. It cost me $900 more for the same exact vehicle ~ not sure why I had to pay for GM's error. At this point Im just happy to be out of the other vehicle and into my new one. I just hope and pray this one will give me many many years of enjoyment !! Thanks Tricia
  • triciag1triciag1 Posts: 6
    edited June 2011
    HI I was having the same transmission problems with my 2011 Equinox that I purchased in March of this year. It was also jerking and down shifting and losing power. I called GM and complained they didnt do much, thankfully my dealer handled it and was able to swap out my vehicle. To be totally honest I wish they would have just given me back my money. I too wish I had bought a Mazda or Honda. We choose to buy American to support our great country, and this is what we get - out of the 2 months I had the vehicle it was in shop 23 days, a new transmission put in it, and some module changed. We also had to go on vacation in a rental car !! It cost me $900 more to swap for the exact same vehicle. I hope my new Equinox doesnt have any problems. I wish you luck with yours !!
  • gmcustsvcgmcustsvc Posts: 4,154
    triciag1,

    Glad to hear everything has worked out for you. If you have any questions or concerns please feel free to contact us directly.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,154
    richrav98,

    I apologize for the problems you are experiencing with your new vehicle. By chance, have you contacted GM Customer Assistance? Please keep me posted on any information from the dealership. I look forward to hearing from you.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,154
    lockdown1243,

    I apologize for the problems you are experiencing with your new vehicle. Could you please email me your VIN? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • I am currently dealing with the same issues. I purchased my Equinox at the end of March, by the time I even got the customer service call the car was jolting at a stop, but not all the time. I did mention this and told them that if it happened again I would call the service department. Of course it happened again, this time it dyed as well, no engine light. I did take it straight to the service department so they could put it on the computer, it did register, it had a cam problem. All they did was clear it, said hopefully it will reset and not be a problem and sent me on my way. Within two weeks it was back in the shop. After 8 days in the shop, they replaced the oxegyn sensor in the exhauste. Two weeks later, driving down the road it just dyed. It went back in the shop yesterday, so I am waiting to hear from the dealership now. My Equinox has about 5,300 miles on it currently, I don't think I should have problems like this.
    When I bought new for the peace of mind of security, due to the fact that I am on the highway early of morning and sometimes very late in the night.

    I am very curious to learn your diagnose, please update when you can.
  • sumr616sumr616 Posts: 90
    This at apparently has many problems with the cam parts. I just had the cam phase actuators replaced on mine this week. And Ive read on other forums as well that there are many others going through the same experiences. My actuators were replaced for being "noisy" and making the engine sound like a diesel on startup, the noise would last for about 3 seconds. They said the actuators were not parking properly, due to an electrical issue.

    My car did not have any jolting though, just the intermittent loud noise on startup, and it had stalled completely while driving about 10 mph in a parking lot once. Just once though. Loud noise would happen every few times I started the car.

    I've also read that the fixes for the loud noise on startup only worked for a short time, so if it's all related to the cam, I'd be watchful and take it in asap ID your problems start again. Good luck!
  • gmcustsvcgmcustsvc Posts: 4,154
    mr2dispatch,

    I apologize for the problems you are experiencing with your new vehicle. Please keep me posted on any information from the dealership. If you have any questions or concerns please contact me directly.

    Thank you,
    Caron, GM Customer Service
  • I would like to contact Kent Scott, can you help me with that? I have tried to get him just through the customer service line, however, they can not connect me.
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