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2011 Chevy Equinox Problems

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  • tigbittigbit Posts: 1
    So about a month ago the battery on my 2011 Equinox died. My husband brought the car to autozone and was told that a new battery was needed (even though I knew that the battery was on warranty, we just didn't have time to wait for the dealership - so we chose autozone).
    So we had the battery replaced and a few days later my car wont start. Nothing...the car wouldn't even release my key.

    So we called a towing service assuming that we'd need to have it towed and when they showed up, they popped the hood (to see if they could jump the car off to get it in a better position to tow) and when he did that he said that the battery wasn't "connected". So he got some pliers, tightened it up and the car started...immediately.

    So the car starts fine for about 3 weeks. Earlier this week I start noticing that the car takes a little longer to start. I would crank it all the way and it just seemed to hesitate a little. One time it didn't start at all and I popped the hood to see if the battery connection that the towing service had tightened had come loose again and just by my popping the hood, the car was able to start.

    So yesterday my car won't start again. I pop the hood and that doesn't work. The key is in the ignition and all the lights, radio, everything comes on, but the display is telling me random things like to eject my CD and that I am out of gas (I had just filled up earlier this week).

    So we have it towed to the dealership and after leaving several messages throughout the day I finally get in touch with someone who tells me that the battery has been installed wrong and that it fried some part of my electrical system.

    And the kicker is that they said that since the battery wasn't installed by Chevrolet that whatever they have to fix is not under warranty.

    So my question: is it normal for a car battery to be installed "incorrectly" but to work for a short period of time and THEN finally cause electrical issues?

    It just sounds like Chevrolet is trying to get out of their warranty by blaming it on the battery being installed incorrectly.

    Mind you, I don't know much about vehicles, but it just seems odd that the car would work fine for a period of time and then all of a sudden totally fry the electrical system.

    Any feedback would be great :)
  • sks124sks124 Posts: 1
    Hi everyone, I have a 2010 Equinox and it has been great until I hit about 60,xxx miles. I have high oil consumption, engine knocking and all sorts of other problems. It seems like this is an issue with all 2010 equinoxes. Besides these problems, I love my car. I am going to trade my 2010 in for a different car rather than trying to fix/deal with these issues. Does anyone know about the newer Equinoxes (2013-2014)? Do they have all the problems that the 2010's have or has GM made a change? I really like the design of the Equinox and the great gas mileage, etc but don't want a car that is going to go to sh*t once it hits 60k miles. Thank you all!
  • bob2560bob2560 Posts: 8
    You vehicles power train (engine and tranny) are warrantied by GM for 6 yrs or 100,000 miles. Why not have GM fix these problems with your vehicle and increase it value to you?
  • sma1sma1 Posts: 20
    I had the exact same issues well before 60000 miles on my 2011 equinox which was a 4 cylinder. From what I have read here on Edmunds is that it was the 4 cylinders that had all these problems. I traded for the 2012 equinox... it is a 6 cylinder engine. I'm not at all happy with GM for the way they treated me or my situation. But I was not going to have my engine ripped out and hope the new engine was installed correctly therefore I chose to trade. I'm only 10000 miles into my 2012 equinox but so far so good. Good luck.
  • jujudjujud Posts: 9
    My battery needed jumping 3 times during a 10 day period. Firestone checked battery-fine. Dealership said dead cell & replacing it. I pay $100 & they pay $150. Question- bought new 2 yrs. 1 mo. ago, 36,000 miles- is battery still under warranty? I have had all problems like everyone else-stalling, low gas mileage, rough engine-hesitation & noises, recalls. My warning lights have never come on though. Someone please answer question-I go to pick it up this afternoon....all my info on car is in car glove compartment which they have. Oh, it is a 2011 4 cyl nox.
  • sma1sma1 Posts: 20
    The battery may be bad but it is the vehicle that is your problem. . If the stalling continues. .Make them do an oil consumption test. They replaced so many parts on my truck and it still did not fix the stalling. It turned out the motor was consuming oil. If you are able to, read my original post as it details all the problems I had. The problems you are experiencing are not acceptable. If the stalling continues...your vehicle is not safe to drive as it could stall at any time. Keep pushing them. ..call gm if you have to as the problem is not fixed. You did not pay $25000+ for the dealership to say ...so sorry. ..we can't find anything wrong with your vehicle so there is nothing wrong with it because they say so. They did that to me at least 6 times before the the mechanic at the dealership noticed my motor was consuming oil during an oil change. Good luck!
  • frosty13frosty13 Posts: 1
    this should of been replaced free of charge it has 3 year 36000 mile no deduc warrenty they try to get out of stuff if they can i would take to differnt dealer or call gm cust survice
  • steverstever Viva Las CrucesPosts: 41,565
    Was the battery coverage that long for the 2011's? The "current" Chevy warranty on the Chevy website says that the "consumable" battery (i.e., not the propulsion ones in the hybrid) is covered up to 12 months only. That link is a pdf file btw.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • jujudjujud Posts: 9
    Dealership did replace battery free. They were going to charge me $100 & cover $160. I could not believe battery cost that much. Said warranty was. 4 years or 31,000 miles. My was 2 yrs &31,500 m. I talked to upper management & told them I was going to get rid of it & go to FORD! Because of all trouble I had with it in 2 yrs. I still have '68 Camaro- my 1st car- with all that said- he quickly smiled & said they would cover full cost of battery. Drove 2 hr. trip to beach next day & ! ALERT BATTERY SAVER message came on. Called dealership & SM had never heard of message-called me back & they had "researched" found it & said it meant that car computer would begin shutting down unnessary things like air, interior lights etc. not ess. To run car! Parked car for a week (vacation) & rode with friends- drove car back no warnings & dealership kept it 3 days - could find NO problems except "it must be possessed" - their words! No it's a lemon- I said.
  • I have similar problem. I have purchased 2011 V6 LT "Nox" last year, It start be noisy at the front wheels cracking 3 moths ago and... No body can find what it is? even GM dealers mechanic... & 8 days ago finally after winter (is July now) on dash board all wheels drive start to changed "automatically" into front it self and after all loosing power on the drive after leaving parking each time when the vehicle is prepared to drive... Now car is in GM dealer ship to test. They didn't find out the problem yet :(..... They saying after first test drive that the car is driving fantastic!!!! Which is very big surprise to me as when I been changing the gear from reversal to drive is loosing the power and make noise .. I don't know what to do next??? I will appreciate for any hint ,Please,
  • gmcustsvcgmcustsvc Posts: 4,152
    Hello,

    Sorry to hear that you are having difficulties with your Equinox. If you need another dealership to check your vehicle, we'd be more than happy to locate one for you. If there is anything you would like for us to look into for this issue please let us know.

    Regards

    Amber N.
    GM Customer Care
  • I have almost the same problem. I bought 2011 Equinox V6 AWD LTZ in December 2010. About 32k in it now. I am not at all happy with it. Took it to the dealership(Bolton GM- from where I bought it) today after work. After keeping me standing about 47minutes, the service lady finally talked to me with full of negative attitude. Luckily, another gentleman came out may be their service Manager and tried to treat me in same way. Finally, they arranged a loaner car for me from a nearby rental place. This is really strange that they never even told me about the recall. They should have correct it long before. Plan to drive it 2/3 more months. Car is with the dealership now. Appreciate any advise in this connection please.
  • gmcustsvcgmcustsvc Posts: 4,152
    Hi kazisalam,

    I apologize that you were not properly greeted at the dealership and not given the service you deserve. We trust that the dealership will be able to address your concerns and correct the problems you are experiencing. If you would like for us to reach out to your dealership on your behalf for further details please let us know.

    Amber N.
    GM Customer Care
  • djm2djm2 Posts: 705
    Some dealers lack basic "human relations skills!" The staff in the service department does not understand that "high quality / timely / professional service," delivered by people with "human relations skills" sells vehicles! ---- YES, the service department sells new and used vehicles. ----- When will both the vehicle manufacturers, and the dealers understand this most basic business concept. ---- If the vehicle has a "problem," deal with the problem in an efficient / professional manner, and deal with the customer in a professional manner. Do not compound the problem by having a "negative attitude!" Vehicles are very expensive, and customers expect to be treated properly. I have two vehicles, a Camry and a Malibu. When I present my vehicles for service I am greeted in a professional manner. Since I have made an appointment with my Service Advisor in advance, I am escorted into his office, and the Service Write Up takes only a few minutes. Usually I present the writer with a hand written note outlining the requested service. Once the paper work is completed, I go to the local diner for breakfast. The Service Writer has my Cell Phone number so I can conduct business while having a leisurely breakfast. ----- THERE IS NO JUSTIFICATION FOR LESS THAN PROFESSIONAL BEHAVIOR OF THE SERVICE DESK PERSONNEL! ---- If I owned a dealership that treated "my customer base" in a "negative manner" I would first get them trained to change their behavior, and if that did not work, I would terminate their employment! ----- Just my opinion! ----- Dwayne
  • Hi Amber,

    Thank you very much for your response.
    I also trusted them in in the same way and want to see how they respect our trust in the long run. One of the gentlemen (may be their service Manager) told me to wait till next Monday. Mean time, it would be so nice of you if you can contact them at your convenience, just in case they need any technical help from your end to fix the vehicle in a correct way.

    Best regards.

    kazisalam
  • nox123nox123 Posts: 76
    Hello Dwayne...you are spot on old boy; I'm not sure if GM or Edmonds should recruit and hire you? You have good basic common sense and drive the message home! The challenged vehical owners on forum should really listen closly to your words of advise....
  • djm2djm2 Posts: 705
    Nox123:
    Thank you for your VERY kind words and for your support! I have owned a number of GM vehicles in my life time along with Ford & Chrysler. I have owned Buicks, Oldsmobiles, and Chevrolets and I have always been very satisfied with the product and the performance of the product. My father was a 100% GM customer. It is a shame that Equinox customers are being treated in a "shabby unprofessional fashion" after spending their hard earned money on a vehicle. I have been around technology all of my life, and when my friends were playing sports, I was taking engines apart at the local garage. You might say that there is 10W30 oil in my veins rather than blood. Even if the 2.4 Equinox engine did not have the fuel pump issue, the four cylinder engines are working VERY hard, and as such, changing oil at 5,000 mile intervals is just looking for engine trouble. YES, the GM engineers are giving the owners of these vehicles the wrong advice. Maybe in a laboratory an engine can go 5,000 miles between oil and filter changes, but in the REAL WORLD OF DAILY USE engine oil should be changed every 2,500 miles. Oil is the life blood of the four cylinder engines. My 2010 LTZ Malibu gets this type of maintenance, and when I check the oil level weekly, the oil is a clean as the day that I took delivery of the vehicle. I drive this vehicle daily both in the city and on the highway, and I NEVER use any oil between oil & filter changes. I also use a fuel additive at every fill up, and my engine is VERY smooth and quiet! (It was NOT that way when I took delivery of the vehicle. The fuel additive made a BIG difference.) ----- GM needs to "step up," and take responsibility for the quality of the Equinox, and in the process, make things right with the customers. I personally like GM vehicles. When I purchased the 2010 Malibu, I was also looking at the four cylinder Equinox, but the Equinox did not come with a "power seat" on the passenger side! ---- Doesn't GM think that the front seat passenger might like to adjust their seat too? --- I would like to meet the people who make these marketing decisions!

    Best regards! ------------- Dwayne
  • bonnanobonnano South CarolinaPosts: 9
    WOW Dealers are the issue with GM and why after reading this I would not buy one.

    The best advice I ever received when buying a car is spend a half a day sitting in every dealer's service waiting area and listening in on the the service advisors treatment of customer BEFORE even walking the lot. Since service is where you will live after the sale talk to people having theirs repaired under warranty and get a feel for the car and the service. GREAT service will make me buy a mediocre car. Poor service and I will stay far away. This is especially important when there is only one or two dealers in town for a particular brand.
  • gmcustsvcgmcustsvc Posts: 4,152
    kazisalam,

    I am unable to provide the dealership with any technical assistance, but I can definitely reach out to them to see how your repair is going. If your vehicle is still with the dealership, can you please send me their name and location so that I may contact them?

    Thanks

    Amber N.
    GM Customer Care
  • Thank you again Amber.
    Yes, the car is still with Bolton GM Motor Products, 12420 Highway 50, Bolton, Ontario L7E 1M7. Tel: 905 857 3677.
    Best regards.
    kazisalam
  • gmcustsvcgmcustsvc Posts: 4,152
    Hi kazisalam,

    I would love to reach out to your dealership, but unfortunately we can only assist if you are within the United States. I'm very sorry for this mix-up. You can contact GM Canada and they'll be able to look more into this for you as well.

    Kind Regards

    Amber N.
    GM Customer Care
  • Dwayne - do you have a recommendation for the fuel additive? Also - do you think that filling up with regular grade gasoline is sufficient for the four cylinder Equinox?
  • ray80ray80 Posts: 1,302
    edited September 2013
    Not Dwayne, but it appears many people like techron fuel additive once in a while, not every fill-up. Premium or mid-grade fuel usually wouldn't help with anything in an engine not designed to run on it (and the Nox isn't). Top tier fuel might be a good idea. If you live in an area that has Chevron fuel, it is top tier and already has the techron additive in it.
  • djm2djm2 Posts: 705
    edited September 2013
    There are two products that I would consider. ---- They are Lucas Upper Cylinder Lubricant, and Marvel Mystery Oil. ---- I use MMO in the FUEL of all my vehicles at a rate of FOUR OUNCES to every ten gallons of fuel. ---- I believe the the same ratio is also for LUCL. ----- I use MMO because it is cheaper, and it does the job in my boat, cars, and yard equipment. ------ I do not work for any of these two companies and I do not sell these products, so I have nothing to gain or loose by sharing this information. ----- If it runs on gasoline I put MMO in the fuel. ----- My 2007 V8 XLE Camry, and my 2010 2.4 LTZ Malibu have had MMO in the fuel since they were purchased new. ---- I change the oil and filter in both vehicles at the dealership every 2,500 miles. ----- The Toyota Dealer recommends an oil additive called BG / MOA to prevent a build up of sludge. I have used this product in the Camry since it was new. The Camry has about 85,000+ miles, and I have NEVER added oil between oil and filter changes. ----- The Malibu has about 48,000+ miles, and I have NEVER added oil between oil and filter changes. The four cylinder engine is VERY quiet and smooth in operation. ---- It was not that way when I took delivery of the vehicle. It sounded like a typical American Four Cylinder Coffee Grinder. --- On could winter mornings, I warm up my vehicles before I drive the vehicle. If there is ice and snow on the vehicle it might take ten minutes to get the heat up to melt the ice and snow. Did you know that on cold winter mornings with ice and snow on the car and on the ground it might take 20 to 30 minutes for the transmission fluid to come up to the normal engine temperature of 180 / 190 degrees. ----- In the boating world, captains NEVER leave the dock until their engines are up to normal operating temperature. Why is it important for a boat and not for a land based vehicle? ----- All the best. ------ Dwayne
  • djm2djm2 Posts: 705
    With regards to the "grade of gasoline" I would go with the recommendations in the "owners manual!" ---------- BUT, I would purchase my gasoline from a vendor that pumps a lot of fuel so as to insure that the fuel is fresh! ------ On occasion, I might "top off" with a few gallons of 92 in my vehicles on a long trip. ---- Both my V6 Camry and four cylinder Malibu take 87 gasoline, and both vehicles get 30+mpg at 55mph. ----- I always use my fuel additive at every fill up! I pour it into the tank prior to fueling so the product mixes with the in coming fuel. ---------- All the best! ------- Dwayne
  • steverstever Viva Las CrucesPosts: 41,565
    edited September 2013
    Boat owners are dumb - they keep throwing money in a big hole in the water. Harley owners do the long warm up thing too, and those engines always sound like noisy rattletraps. :-)

    I've lived in cold country a long time off and on - (20 years in Anchorage, currently in the UP on Lake Superior). Idling an engine just wastes gas and does little, if anything for the other moving parts, especially the transmission. There's no combustion source in a transmission and it takes a long time for any heat to permeate via the torque converter just from idling.

    Better just to get in and go (gently) for the first mile or two. (Vehicle Warm-Up)

    My buddy with a jet boat up in Seward AK doesn't idle his Ford 406, not that you can idle a jet boat in place without staying tied up, unless you get one with a tranny (and the added weight). Takes him 5 minutes to get out of the harbor and then he cuts and runs. And talk about throwing money down the drain - that's his boat. :-)

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • djm2djm2 Posts: 705
    Good Morning Stever:

    Kindly be advised that I did not know that "boat owners are dumb!" ------ Thank you so much for "sharing that information with me" since my business deals with marinas, marine suppliers, and boat owners. ---- I will be sure to share your comments as the "host of this board" with them at every opportunity!

    Please be advised that automatic transmissions have cooling lines for the trans fluid that run from the trans to the cooling system of the engine. ---- So while the trans fluid is being cooled while the vehicle in traveling on the road, the reverse is also true when the temperature is cold, and the engine is first started. The fluid does pick up some heat from the cooling system of the engine. This changes the viscosity of the cold trans fluid, and allows it to flow more easily. Personally, I do not care if anyone "warms up their engine" on a cold winter morning. ---- That is a personal choice of the owner of the vehicle. ---- I have chosen to take this action, and as such, I live with the choices that I make. ---- It doesn't make me "smart" nor does it make me "dumb." It is simply a choice about my vehicle, like changing my oil and filter every 2,500 miles rather then 5,000 miles as stated in the owner's manual. ---- On the other side of the issue, my vehicle never uses oil in the 100,000 miles of ownership. (I trade my vehicles at 100,000 miles) ----- Am I doing something good? I don't know, but my engines & transmissions are trouble free for 100,000 miles, so I am not doing any harm. Does it cost me some fuel to take this action? ---- YES! ---- It is just the cost of owning a vehicle. ---- I DO NOT want to fight with you. We simply have a different opinion about this issue, but please DO NOT call me "dumb in a public forum!

    Kindly be advised that I have been posting many times on this board trying to be of assistance to people who have a "major issue" with the Equinox. ---- I NEVER used a "negative comment" to describe a group of people. ---- As a "boat owner myself" I DO NOT appreciate being called "dumb," and I do not think that this type of communication belongs on this professional site!

    Best regards to everyone. ----- Dwayne
  • ray80ray80 Posts: 1,302
    'I trade my vehicles at 100,000 miles'
    Only 100k miles? My recent daily drivers are just getting broken in by then :)
  • steverstever Viva Las CrucesPosts: 41,565
    edited September 2013
    I've had over a dozen boats over the years. Surely you've heard that joke over and over again. I'm sure your suppliers have too - I bet some of them even sell the saying on knickknacks. That was the intent of my comment.

    You can do what you like but my experience in following the manufacturer's recommendations in the manual are as valid as your choice to double or triple up on the fluid changes. Where does it say in your manual to idle your car for ten minutes before moving?

    I've had four cars since '82, mostly in "extreme" weather places, and they all were driven at least a decade. Still driving two of them (at 192k on the van and trying for a personal best of 200k next year). None of them routinely got warmed up and I've never had any transmission work done other than scheduled maintenance. (I don't have much memory of the cars I drove in the late 60s and 70s - the Bugs and Datsuns were good, the CJ-5 okay, Volvos awful. Mostly they were used beaters and only kept a year or three).

    If I had followed your example, I'd be in the same position, but I'd have wasted a lot of good oil over the last 30 odd years, not to mention lost time and dollars.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • djm2djm2 Posts: 705
    Being in sales, I need a vehicle that is "under warranty" while I am on the road. -- If something happens, I need transportation immediately, (a loaner car), and I need my vehicle repaired ASAP at a dealer. An "extended warranty for 100,000 miles" gives me the protection of dealer service, and a loaner vehicle while my vehicle is being serviced. ------- My vehicle is my office while on the road! ----- All the best! ----------- Dwayne
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