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2011 Chevy Equinox Problems

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  • I have not heard "the noise" since my Equinox was worked on. I do however, have occational hard shifting issues. It seems to be very iregular, and that concerns me.

    I hope you have better luck than some have, I am waiting to see what happens with mine. I love the vehicle, if not for these issues.
  • Good morning dianen1,

    We're sorry to hear that you have had to bring your Equinox in several times this year for repair work. It looks as though you're already working with Customer Assistance on this? If not and you would like to get a Service Request going, please don't hesitate to contact us at socialmedia@gm.com with further details (include your name, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership).

    Sarah, GM Customer Service
  • Good morning lsmithhart,

    While it's great news that you've been noise-free since you visited the dealership earlier this year, we're sorry that you are having some irregular shifting concerns with your Equinox. Has your dealer been able to duplicate this for you?

    Sarah, GM Customer Service
  • I bought my equinox brand new and was expecting a car with great mileage. I Like the car itself, but started having alot of the same issues I am seeing on other messages.
    My first issue was the jerking, lunging whenever jumping from 1st to 2nd gear. My dealership told me it was the computer trying to catch up. ?? WHAT??? so ok. then the noisy start up.
    It is making a very noticable clicking noice on start up, and sometimes sounds as bad as a diesel engine. I have taken it into my GM Dealership 3 times for the same issue. The first time I took it in, the assured me it was fixed. When I started it up to take it home, it MADE THE SAME NOISE??? WHAT??? They told me to drive it a few weeks to work out the engine.. Uh, Why did I buy a new car???? The second time, they tore it apart and said they couldn't figure it out so they replaced the SAME parts they did the first time.. DUH.. Told me they put a call into GM to consult on the next plan of action. They said they would call me back in a few days. 3 weeks later, my husband called the dealership and asked if they found anything out. NOPE!! they said to bring it in again. They had it for a week and all they did was start it up every day to see if the noise was still there. They have torn it apart and replaced some cam sensors twice, and re-timed it. I was told that eventually GM would put out a recall and then they would know how to fix it. I can't even trade this thing in, when they hear that noise, my trade value will be crap. I have been a loyal GM customer. The Equinox is my 9th Chevy. I am now looking at Ford products. Has anyone had a sucessfull fix to this problem?
  • I have had the same consistant problem with my Equinox for over a year now. It has been in the shop coming up on the 4th time. the first time it went in was about a month after we purchased it, brand new! Vehicle stalled while in reverse and wouldnt start again. had to be towed to the dealership where we purchased it. the next time, they said they couldn't find anything wrong with it because the "check engine" light wasn't on. 3rd time he said they found a problem, but can't tell me what is wrong....they are supposed to come pick it up next week for repairs...needless to say, i've just about had it with this vehicle and am at the end of my rope....someone sold me a lemon and is fixing to get some serious lemonade!!!
  • :confuse: :lemon: :mad: this about sums up my experience with GM products!! the engine sounding like a deisel is an understatement....i feel like such an idiot starting my car in front of a group of people...all i wait for is the black smoke coming out of the tail pipe! also, my car leaks alot, does anyone else have this issue too??
  • I had the actuators and reflashing of the computer done at 6200 miles on my 2011 Terrain and now at 32000 miles have had no problems reoccur. Have you tried a different dealer for service? Not to make light of your problems but I am now on my 3rd Nox/Terrain and have found them to be good vehicles for what they are and cost. I to have bought GM for the last 35 years and have had good and bad experiences with the products but in the last 10 years they have made good vehicles and I have had no major issues with any of my purchases. Good luck.
  • Good morning pandajo25,

    We're sorry to hear about the experience you've been having with your new Equinox. If you wanted for us to look into this further, please contact us at socialmedia@gm.com with more details (including your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).

    Sarah, GM Customer Service
  • Good morning saralafargue,

    We're sorry to hear about the difficulties you've had with your Equinox over the year that you've had it. If you would like for us to look into this situation further, please email us at socialmedia@gm.com with more details, including your name and Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership.

    Sarah, GM Customer Service
  • eaf100eaf100 Posts: 1
    my wifes car is at the dealership today with the same problem, onstar said there was a charging error code
  • eaf100,

    We hope that your visit to the dealership on your Equinox goes well today. Please let us know if you would like for us to follow up on your appointment in any way - we can be reached at socialmedia@gm.com

    Sarah, GM Customer Service
  • I am having jerking issue on my Equinox 2011 LT FWD 4cyl. I noticed this issue ever since I drove the car from the beginning. This jerking issue occurs when I drive slowly around 5-10mph like somewhere in turning or to slow down for speed-breakers. It jerks really hard some times my sleeping baby on the back wakes up because of the jerk. So, I am wondering what is the fix for this issue? I have been noticing this issue since I purchased it however, I was hoping the issue will go away as someone mentioned it might take time for engine/transmission to setup as its brand-new. Now I already have 10K miles on it and already did first engine oil change in 7K miles but still I have that problem. So, please kindly advice what should I do?

    :mad:
  • Bought my brand new Equinox LTZ fully loaded cash 40,000 miles ago and have been to the dealership more times than I can count.

    Most recently I had been noticing a rough idol, bad gas mileage, and stalling out so I went and took it in for a tune up thinking maybe the spark plugs maybe went bad. The dealership told me I wasn't scheduled for a tune up and not to worry. Well that day, my 18 month old son and I were making a u-turn at a busy intersection and the car stalled out in the middle of the freeway! Then two days later the car stalled out twice in one day at a stop light and at a stop sign - again with my baby in the car. You want to talk about feeling scared!

    I took the vehicle to my local Greenwood Chevy dealer in Hollister, CA where i bought it. They said they couldn't duplicate the problem, but updated my computer system and fixed the seatbelt recall so that should help. Well it didn't!

    Two weeks later (yesterday), still experiencing the problem I mentioned above with the rough idol. In addition, the check engine light came on. I called my dealership and he told me that the vehicle is still drivable with the check engine light on. It's only a problem if it's flashing. Oh well then I guess there is no problem then (Sarcasm)... What a joke!

    Needless to say I'm now in a rental car, my vehicle is in the shop AGAIN, I've missed another half day of work, my child's carseat barely fits in the rental car, and I am not sure I even want it back. It's not safe for my child to be in and now with a 2nd baby on the way... there is no way I'm putting both of my children in this vehicle again! I paid $40,000 in cash for this top of the line vehicle that is now in the shop more than it's in my driveway!

    I don't think I have any choice but to cut my losses and get rid of it at this point. I will tell you this... I will NEVER purchase another Chevy/GM product as long as I live. My children won't buy, nor will my family and friends. In fact.. I might even stand outside the Chevy dealer and tell other parents how unsafe chevy is for them to drive with their children in it. I'm sure they wouldn't want to be in the middle of a busy intersection, with their children in the back seat, and have their brand new $40,000 vehicle just STALL OUT!

    It's unfortunate and I sure hope people read this so they don't make the same mistake as I did.
  • equinox2011 and devilsbay,

    I've read both of your posts and wanted to be sure to offer to check into this further for you both. Please contact us at socialmedia@gm.com and we'll open a Service Request on your behalf and being interacting with your dealership. We need the following information: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    Sarah, GM Customer Service
  • sma1sma1 Posts: 20
    Your oil was low because your equinox is doing the same exact thing mine is. I've had all my oil changes done by the dealer and it has been in the shop numerous times. My motor is consuming oil. I called GM and they asked if i could recreate it stalling. Ummmm nooooo... It does it when it feels like it. My dealership thinks that because of the low oil that there is low pressure which is causing the truck to shut down...something to do with the cam actuator Because i can't recreate this issue GM offered me a years worth of free maintenance... Whoopy doo...

    I've got 18 months of aggravation and monthly payments totaling over $8000, and my $1500 down payment into this vehicle. The dealer said they cant give me back much because they will loose on the resale... Okaaaay...and what about the $9500 I've lost? They don't care about their customers. this last time i had it in...8 weeks after my oil change done by Chevy...there was 1 quart of oil left in my truck. So now they have acknowledged something is wrong with my motor.

    I'm trying to trade my equinox in...i don't want this piece of junk any longer. I don't care if they put a new motor in it or not. My truck will no longer be factory. The dealer tells me that GM will probably only give me $3000 for my trouble to be applied to a new vehicle.... What an insult considering all the money I have paid towards this vehicle. Now because of this junk vehicle that everyone is having the same exact problems with...i now have to add 2 more years to paying for a replacement vehicle. I'm seriously thinking about getting a lawyer, contacting the state to make a claim.... I don't know why Chevy is getting away with doing this to all of us that bought the 4 cylinder....i need to find out what my legal rights are.
  • I have been having the same exact issue. I took it to my own mechanic to see what the problem is so the dealership doesn't try to overcharge me. It seems that everyone with a 2011 Equinox is having the same exact problems, and it's actually quite ridiculous that there hasn't been a recall. I bought Chevy because supposedly they are reliable, but this car has proven to be anything but. I'm hoping my mechanic is able to identify the problem and fix it.
  • Hello meshell0914,

    Unless your odometer reading exceeds 36,000 miles, you should still be well within your factory warranties. If we can check into warranty information for you, please send us the last 8 digits of your VIN in an email to socialmedia@gm.com

    Sarah, GM Customer Service
  • CapeCodCapeCod Posts: 117
    My wife likes her 2011 Equinox...
    Because of that I have been quite tolerant.
    the "startup" noise comes and goes and I have my fingers crossed it will not lead to something serious a year of so from now. I have always felt mislead by GM's advertised MPG ratings.
    Around town my wife gets 25 mpg... on the road 28... Not great but acceptable.
    Of course my wife's 1998 Olds Van with a V-6 got 22mpg but those were the good ol' days.
    BUT suddenly since a recent oil change at local dealer the MPG's have fallen through the floor.
    First they dropped to 21-22 now for the last 60 miles it has dropped to 18.9 mpg !
    I've been suspicious of the electronic numbers so I have been manually checking for MPG's at 50 and 100 mile points. electronic always seems to be a mile or so higher than my manual figures. Again, I can accept my numbers might not be 100% acccurate BUT now even the Electronic numbers are below 20mpg! Has anyone had a similar dropoff in mpg? Car has around 18k miles on it. Temperature has gotten cooler here in the Northeast but that should mean no AC and better MPG's. Car is not idled for long periods like it might be in mid winter. Any suggestions what could be going on?
  • I have allways notiest a drop in mpg in all of are cars when it gets cooler. I have been told its because of the winter blend of fuels. More alcohol in gas
  • I Totally agree with you on that issue. I traded my gorgeous Monte Carlo in for the mileage and was completely disappointed. The day they delivered my car, (they drove it 500 miles to the dealership) not happy about that but when I checked the mpg, it say 19. I was like what the heck?? they just gave me some BS about the computer needing more miles to average out.. Although I do like the nox now, I'm still very sorry I picked up another car payment and gained nothing but headaches between this knocking noise and the mpg.
    By the way, they told me they can't fix it, but guarantee me it will be covered if it causes issues on down the road. That makes me feel all warm and fuzzy. This is my 7th NEW Chevrolet, and I am strongly considering another product at this point. Good luck with your nox.
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