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2011 Chevy Equinox Problems

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  • We have the same Tire Pressure light issue. It comes on every 4-6 weeks and we take it to the dealer and they tell us there is a slow leak in the tire. But, they cannot find it. Same light all the time. My gas mileage is 20 MPG and much less than my 1996 Merecedes 300. I think the 2011 Equinox was over marketed and it has real problems - but our dealer seems to think they will work themselves out.

    I know I will never be American and buy American again - especially a GM product. I cannot figure out why they cannot make a dependable car.

    Good luck and sorry to hear of your issues.
  • OMG! This just happened to me.....and the car has been into the shop for 2 days and they tell me they cannot diagnose the issue. They also said this is not a known issue. I'm so angry right now. :sick:

    Tell me if you still have the vehicle and if so how did they resolve the issue.

    Thanks!

    Angry Chevy girl!
  • nox123nox123 Posts: 76
    Your Nox story is very confussiing and hard to ...Having oil changed and tires rotated will not prevent a tire failure or air leak. Your gauges went dead or "not working as engineered by GM" and wiper blades went CRAZZY!!! You put car in park and it would not PROCEED; the car is not going to proceed in PARK! So you shut engine down and then it would not start; then Key got stuck in ignition...Wow....so did you contact a locksmith and then get towed to dealer. You need to resolve your current Nox issues and frustrations and try to avoid any more negative feed back at this point...Before You drive yourself CRAZZY! I personally think the NOX is a pretty good truck for the money; and I have not experienced any of these strange or frustrating issues mentioned with my 2010 4cyl 50.000 mile Nox to date. Glad its paid for and getting 23.5 MPG around city and close to 30 mpg on road trips; my Nox is saving me some money!
  • My tire pressure light went on for a week. It happened the night of a snowstorm, so I thought it had something to do with the cold weather. It resolved on its own. I will not buy Chevy again. I had a Malibu for 10 years, and it was a great car. Imagine my disappointment with this inferior model. It's only a year and a half, and I can't wait until the loan is paid off. It's a nice looking car, but it has a lot of mechanical issues.
  • gmcustsvcgmcustsvc Posts: 4,055
    We'd be happy to check into this further with your dealership if you like, firstnox. Please email us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, the name of your dealership, and a brief recap of the situation).

    Sarah, GM Customer Service
  • sma1 - I'm with you.... will never purchase a GM vehicle again! I've been in contact with the social media rep on here as well as a district manager at GM and keep getting phone calls that they need a few more days. They are still reviewing my case.

    In the meantime i've been in this rental vehicle for more than 2 weeks and Greenwood Chev dealership has made a total of two phone calls to me to give me status of my vehicle. Just yesterday when I showed up there finally they told me that the #4 cylinder had to be replaced because the machine shop couldn't fix it.

    Meanwhile GM corporate has asked me to deliver all of my maintenance receipts to the dealership. Well my husband does all of the oil changes uses Mobil 1 synthetic oil. So i had to print out our bank statements from our trips to Auto zone to purchase the materials because we usually don't keep those reciepts. I also printed out all of my bank records for the gas i use so they know I don't put crap gas in my vehicle.

    At this point i'm pretty sure there won't be any resolution to this and they will end up returning this unsafe vehicle to me.

    I have no idea how i'm going to get to work everyday now.. I'm not driving that death trap!
  • sma1sma1 Posts: 20
    I'm sorry to tell you that my dealership did all my maintenance, relaxed cellinoids,a faulty fuel pump, 5 sensors... The list goes on. And it continued to stall out. GM is useless.... It is really sad that a "made in the USA" company will not back their vehicles. I had multiple retail vehicles free is charge through my dealer... I spoke to GM twice and the district manager who went in circles completely discounting my complaints with her own justification.... Which was basically telling me that there was no proof! REALLY...the mechanics finally discovered my motor was consuming oil! She still had the nerve to argue and I finally hung up on her. Excuse my French... But the district manager was a complete [non-permissible content removed]! Oh she did her job well! She managed to make GM money by giving me only $3000 toward a new vehicle....and I'm at a loss of $8000 (which is in their pockets because I lost a year and a half of payments and had to start a new loan all over again). Great for GM... Sucks for me.....
  • GOTTA LOVE THE SOCIAL MEDIA EXPERIENCE AT GM.......THEY WANT YOUR VIN NUMBER, YOUR MILEAGE AND WHAT DEALER YOUR VEHICLE IS AT AND THEN THE BLANK STATEMENT, WE ARE SORRY ABOUT YOUR ISSUE. OH REALLY, WELL I SEE IT SITLL ISN't FIXED GM SOCIAL MEDIA. DAY 5 AT THE DEALER AND MY MESSAGE TODAY WAS, WE ORDERED A NEW BCM AND SHOULD BE HERE SOME TIME NEXT WEEK. WOO HOO FOR YOU GM, YOU DON'T EVEN MANUFACTURE ANY OF THE PARTS THAT YOU ASSEMBLE INTO YOUR NAMEPLATED GENERAL MOTORS VEHICLES. DO YOU EVEN HOLD YOUR SUPPLIERS ACCOUNTABLE FOR SCREWING UP YOUR CUSTOMER BASE. OH I KNOW, I'M ONLY ONE PERSON AND IF YOU SHUT ME UP, I WON'T GET THE WORD OUT ABOUT YOUR FAULTY PRODUCT. THIS IS A KNOWN ISSUE AND YOU FAIL TO FIX THE ISSUE. I'M AM NOT BUYING THE EXTENDED WARRANTY THAT YOU JUST IRONICALLY SENT ME AFTER MY CAR IS IN THD DEALER FOR SOMETHING THAT YOU FAILED TO FIX! NEWS FLASH FOLKS, FIX MY ISSUE OR I WILL RANT ON AND ON AND YEAH I AM ONLY ONE PERSON, BUT THE POWER OF ONE PERSON CAN GO ON AND ON AND I WILL GO ON AND ON ABOUT WHAT A PIECE OF CRAP YOU SELL TO THE PUBLIC AND CLAIM YOUR CUSTOMER RELATIONS ARE GETTING BETTER. WELL MOST OF THE PUBLIC FEELS SORRY FOR YOU THAT YOU HAD TO BORROW MONEY FROM THE GOVERNMENT FOR A BAILOUT BECAUSE YOU HAVE SO MANY CHIEFS AND NOT ENOUGH INDIANS RUNNING THE SHOW. FIX YOUR PRODUCT OTHERWISE YOU WILL CONTINUE TO LOSE YOUR CUSTOMER BASE REGARDLESS OF WHAT YOU THINK. I WILL FIND A WAY TO CONTINUE TO TALK ABOUT HOW YOU CANNOT FIX A NEW CAR. YOU DON'T HAVE THE KNOWLEDGE BASE AND THIS FRIGHTENS ME.........RIDICULOUS AND VERY FRUSTRATING
  • My dealer has had my equinox since Monday. It was towed in on Sunday. All of the gages were not working, the wipers were going crazy and the tire pressure sensor kept flashing on my dash. The car finally quit working when I pulled over and the key got stuck in the ignition. They called me today, day 5 and said we have ordered a new BCM and it should be here early next week. Oh yippee.....i'm still convinced they don't know how to fix it. Still under warranty, but who knows if it will ever be right again.
    :sick:
  • steverstever YooperlandPosts: 39,936
    edited December 2012
    A word to the wise; most people skip over posts in ALL CAPS. It's okay to vent but all caps is hard to read.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • sma1sma1 Posts: 20
    I read it fine. Caps mean your yelling. The guys upset...and understandably so. Actually caps grab my eye more so and catch my interest... Were all disgusted with GM and we all have our own way of venting....
  • Hi Sarah,

    I sent you all of my information and the service request # that I have with GM corporate. I got a auto-response from you a few weeks ago and then a reply from you that you would continue to let me work with GM corporate.

    Thanks,
    Concerned Mother
  • devilsbaydevilsbay Posts: 5
    edited December 2012
    UPDATE - 2011 V6 AWD Chevy Equinox!

    My vehicle has been in shop at Greenwood Chevrolet for two weeks and 3 days having the Cylinder head replaced because it was bad (so they told me). Today they called me and told me it was ready to be picked up.

    I returned my rental vehicle and showed up to pick up my vehicle. They told me they replaced the bad cylinder head and the new one is on there and it's good as new. My husband told me to get the bad cylinder so he could look at it. When I asked Roger (the service manager) for it - he told me that they couldn't give it to me because they have to give it back for warranty purposes. I said "Ok, then can you show it to me and I'll take a picture of it to send my husband." He said he would go take the pic - went into the back room for close to 10-15 minutes.

    When he returned this is the picture he showed me (see below). This is supposedly the "BAD" cylinder head they took off my vehicle.

    I drive home and notice there is no difference in the performance of the vehicle. It's actually running worse than it was when I turned it in. I find it strange, but get home and show the picture to my husband. He immediately jumps up, gets a flashlight and goes under the hood of the car - he starts packing my son and I in the vehicle and says we're going back to the dealership RIGHT NOW!

    Come to find out the paint on the bolts for the exhaust manifold is still there from the manufacturer. This cylinder head that is on my car right now has never been taken off.

    We explained everything to the sales manager and he was in shock. This dealership never even removed my original cylinder head and that picture is (i think) of a brand new cylinder head with some bad valves placed in it.

    I'm in such shock I don't even know what to say. I've been lied to, knowingly been put back in an unsafe vehicle (more than once) and they have committed fraud. God knows who else they've done this to.

    The sales manager has asked that we come tomorrow to speak with the owner, but before we do that I'm heading over my local newspaper, going to 7 on your side news channel, I'm going to post my story on every major Social Media forum in the country, I am going to send my story to news reporters all over the state and I am personally sending a note to the CEO and board members of GM.

    Chevy - You should be ashamed of yourself! It sickens me to think of what could have happened to my son and I because you lied about work you never performed, gave me a work order for it, then lied to me again when you gave me a picture of a brand new cylinder head.

    I'm sick over this. You disgust me!
  • suevensueven Posts: 79
    I had mine replaced as well. When I pulled my car out of the garage the next morning, the garage floor was covered in oil. The cracked the oil pan during the repair....
    45 days later - problem is back and truck is back at the dealer...
    I cannot wait until this lease is over - this trick is a piece of junk!!!
  • gmcustsvcgmcustsvc Posts: 4,055
    Good morning sueven,

    We're sorry to hear that you've had to bring your truck back in for further repairs. If you would like for us to check into anything further with your dealership, please don't hesitate to contact us at socialmedia@gm.com with more information (please include your name and contact information, the last 8 digits of your VIN, a brief summary of the situation, and the name of your involved dealership).

    All the best,
    Sarah
    GM Customer Service
  • I have just gotten my Equinox back from RK Chevrolet. This is the second "major" repair, on a vehicle that now has only 25,000 miles on it. First, I had the cam sensors, timing chain etc replaced... at 15,000 miles! Now, the transmission has been opened up and worked on. It was not functioning, while I was out of town on business.

    Now, while RK does fix the problems, and my vehicle works fine when I get it back, we all know this is a short term fix. It is quite apparent, by now, that the 2011 Equinox has a defective drive train. At the very least, a high percentage of these vehicles are lemons. GM needs to act quickly, before the media does. I am waiting for one more problem, then I will be done with this vehicle.

    GM could, should and likely will respond with, at least, a favorable trade option for the newer, corrected model. I would think that this would show confidence in their product and compassion there customer. If not, this will be an ugly time for GM, and a loss of customer loyalty and trust.
  • I was having some experience with hard shifting, called the dealer quoted them the service bulletin fond on this blog. I had my problem resolved with no hassles at the dealership and now mine is running smooth, in fact I hardly notice the shifts. I drive highway and city each day and have almost 60,000 kms. This vehicle has more than pleased me, I traded in an 08 Torrent and have to say that I am experiencing better fuel economy, comfort and little problems when compared to my Torrent and the dreaded Escape that I had before then. Mcuh better than other cars/dealers than I have personally experience with in the past (Mazda,Ford,Chrysler and Toyota).
  • gmcustsvcgmcustsvc Posts: 4,055
    We're glad to hear that you've had success with your dealership getting the shifting concern resolved! Here's wishing you many more happy miles and a great holiday season!

    Sarah, GM Customer Service
  • sma1sma1 Posts: 20
    Dont hold your breath...GM will respond and run circles around you. My 2011 equinox needed a new motor because it was consuming oil...and multiple other problems ranging from sensors, cellinoid, cam, fuel pump, etc. I bought this vehicle brand new and I refuse to have my brand new motor pulled apart. So I traded...the most GM WOULD GIVE ME WAS $3000... Whoopy dooo...i put $1500 cash down and 18 months worth of payments totaling$8000 onto this vehicle...the $3000 basically added insult to injury. So basically I lost $6500 and gained 28 months more of a truck payment. The district manager actually had the nerve to fight with me and I finally hung on her. She did her job well...she gained the company another sale by ripping me off.

    Oh and as far as Sarah the GM responder to all our complaints... I wonder how she feels at the end of the day after acting concerned and lying to all of us...OR maybe she is just a computer responding...

    I wish you better luck than I had with GM...
  • It is of no comfort to see I am not alone. Bought a NEW '11 LT. Within a few months, get engine light on and burning smell. Pull over and they had to tow me to dealership. Stranded me at home with no loaner for almost a week. Couldn't find anything they said. Then rough shifting, transmission slipping (others in the car when happens, but no pattern). Told me for 1st engine light issue I had to use PREMIUM BRAND of gas. I asked if Shell was what they considered a premium brand. Tell me on the slippage that it was because I drove with the Eco feature on. Turn it off they say. Still slips. Not as much, but still, and it is hard shifting...jerks you and a very hard feeling when riding. Now engine light is on again. Within a block of home car stalled. Stalled twice more while driving to dealership about a mile away. THEY told me to drive it there. Hook it up to the little box under the driver side and nothing shows. Said they're gonna have to hook it up to another testing machine and will call sometime monday. Again they start with the brand of gas and other nonsense. If they can't find it and fix it, I'm trading in for a different make. Will NEVER buy Chevrolet again. Oh, did i mention that it has 9K miles on it, and constant problems since the check engine light the first 3K miles. I'm going to lose money, but I will have a reliable vehicle.
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