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2011 Chevy Equinox Problems

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  • Do not leave the dealership without a LOANER or RENTAL car. You purchased this car with a warranty, expect them to take care of you! If you let them walk all over you, they will. The transmission module (internal they say) was replaced on mine. The cam sensors were replaced on mine, the timing chain was replaced on mine etc...etc...etc. I bought it new, and I told them to get me a rental, which they did. Every time, with the exception of normal maintenance, I was given a vehicle. I even insisted on an SUV, and received one.

    I think you have a bad dealership there! GM, at least has attempted to handle this, my dealership (RK Chevrolet in Virginia Beach Va.) has been very good. Complain to GM, let them know what is going on. If you do not get help, come back on here and let's blast them! We all need to make it loud, through local and national news media. First, however, let GM know.
  • sma1sma1 Posts: 20
    You describe my stalling and slipping issue to a T. It blows my mi mind that the same exact issue has occurred on all of our 2011 Equinox's that have vented her. Heck, we should all file a class action suit against GM. They should not be allowed to get away with this...
  • CapeCodCapeCod Posts: 117
    Mine is a 4 cyc and my 2 major complaints are still the 'start-up' noise and the not up to advertised gas mileage. I keep my fingers crossed the 'start-up' noise will not turn into something major later... so far 18000-20000 miles. I see now the 6 cyl owners have joined the site with their own problems! My wife is happy with the car... I am disappointed. I wish I had done a bit my work getting a better deal on a CR-V, RAV, or Sorento. At the time Equinox WAS the best deal but the disappointing mpg has likely reversed my good deal!
  • I could just copy previous post and paste them here. Very frustrated. I do not have time to keep taking my 2011 equinox back to the dealer to have it fixed. We traded a 10 year old Isuzu Trooper that had almost 200,000 miles which was more reliable than this. Cannot wait to trade this in for something other than a Chevy. We are on our way to take it back... Again! Major hesitation issues... Again! Scared it will leave me stranded with kids. Already had the timing belt issue, the hard shifting issue, hesitation issue..... Oh and the air conditioner decides it does not want to work sometimes. Hate to make payments on something that is not reliable! Chevy, I work hard for my money and don't enjoy wasting it. I don't have an extra car sitting around to use when this happens and can't afford a rental! So glad to know we are not alone. Why don't they recall these things if multiple people are having the same issues? How do you know if you have a lemon?
  • I just had my 2011 equinox towed to the dealership because the transmission went out. And conveniently my warranty just expired because I am over on mileage. I also had timing belt issues and the ac/heat fan went out under warranty. I am hoping GM will cover my transmission. If not, I will never get another Chevy and will trade it in for a Volkswagen.
  • gmcustsvcgmcustsvc Posts: 4,055
    We're sorry to hear that you've had these troubles with your new Equinox, ohmyheadaches! Have you head back from the dealership today already? If we can check into anything further for you, please be sure to contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, a brief summary of the situation, and the name of your dealership).

    Regards,
    Sarah
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,055
    michwood,

    We're sorry that you're having these frustrations with your Equinox and would be happy to check into this further with your dealership. Please email us at socialmedia@gm.com with more information (including your name and contact information, a brief summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,055
    Are you already in contact with the GMC Customer Assistance Center, rzawie?

    Sarah, GM Customer Service
  • Oh, I didn't leave without a loaner. put me in a 2013 Nox. Called today and said that they replaced the intake camshaft position solenoid...it was sticking in open. Did a lil research, and seems there was a bulletin in June 2011 to reset computer for CEL issues, then changed to RECALL in Aug 2011. I was in the first time with tow to deal for CEL at 3K miles and burning smell. They said they found nothing, but went ahead and reset computers. They certainly didn't find the recall notice.

    I don't drive much. It is now around a year later, and an additional 5K miles on odometer, and then the stall/CEL/stall/stall on way to dealer. They should have done this work the first time!!!

    He tells me to keep the loaner until they finish their check. Sent it to the "only transmission guy on staff" and he will have it up to 3 days checking for the slipping, rough shifting issue.

    Oh, and I am in '11 LT FWD, not AWD, so is that why they missed it the first time? Recall for AWD and not FWD. A little common sense would tell them the issues were the same....the exact things described in recall bulletin are what I have experienced plus the transmission issues.

    So I will wait to see what they say about transmission. I plan to drive it up to 2.5 months and see if I have the same issues. If so, I'll explore legal avenues available for remedy. I will be saving extra toward downpayment and go to a different brand. I am not going to get stalled out on TX highways or 6 lane roads in this thing. I am not going to pay hefty repair/replacement bills down the line due to faulty engineering/mechanical issues.
  • I found Recall 11195A that fit my symptoms to a T, and guess what they replaced today? The camshaft intake thing referenced in the bulletin.

    Now I'm going to research 11195B to see what it says, since that is referenced here.

    I'll let you know what, if anything, they say is wrong with transmission. We are not alone, and GM needs to make this right. I'm just going to run away and not look back, but you can bet my big mouth is going to be flappin in the breeze about this.
  • I think it's sad that I bought this 2011 Chevrolet, because I have always loved GM products. Now, with 25000 miles on it, I have made my wife go back to her old 2007 Mazda CX7. I don't trust the Equinox, which has broken down twice, been in for engine and transmission repair and is still "iffy"! My 85,000 mile Mazda... it needs a CV axle, but I trust it. sad day for GM, very sad day for "buy American"!
  • This car is a lemon we have oil problem ,gas problem and transmission problems , Chevrolet or GM will not fix it.

    We purchased Chevrolet Equinox 2011 on 08/26/2010 new. On 12/13/2010, the car was creating a strong ticking sound. I checked the engine’s oil and discovered the oil measuring dipstick was completely dry I added a quart of oil to the engine I then, checked the oil once again and the oil was still not retaining or appearing on the dipstick as it should have.

    The car’s mileage at that time was 6,058.00 We had the car serviced at Lannan Chevrolet in Woburn Ma on 12/14/2010, and 02/28/2011, 4/11/2011 and 5/24/2011.
    The service department checked the oil level within the Equinox and found it was 2 quarts lower than the quart I had previously added on the first visit.
    The second visit the car had a mileage of 9639.00 and the same problem for the other visits, now because the visits were every 2000 + or - miles the oil consumption was between 1 to 1.5 quarts of oil missing plus the high gas consumption.

    I purchased a new car because I needed a reliable car, since my old s.u.v. was using a lot a gas and burning oil .Chevrolet was adverting this car as the best gas mileage,32 MPG On Highway and 22 MPG in the city, on board computer give as the reading of 20.9 average MPG.

    Lannan Chevrolet in Woburn add oil to the engine every visits we had, if they did not
    Then will be 3 1/2 quarters missing of oil, for the7000 miles oil change.
  • sma1sma1 Posts: 20
    Your motor is consuming oil. Mine did the same and they were going to drop a new motor in it but I chose to trade it because I did not want anymore problems. You need to have a different dealer look at your vehicle. I can't believe GM is ignoring your issue!!! This is major!!!
  • gmcustsvcgmcustsvc Posts: 4,055
    dmitrano,
    Have you already initiated contact with our Customer Assistance Center? If you haven't and would like for us to check into this further for you, please contact us via email at socialmedia@gm.com with more details (include your name and contact information, the last 8 digits of your VIN, and a summary of the situation so far).

    Sarah, GM Customer Service
  • Just wondering: Did you take a hit on the resale value/trade in value due to the service issues you've had?
  • I think GM needs to get serious about fixing the problems on the 211 Equinox. I, for one, am not going to let this go on much longer. Wit todays social media, we are able to work together to get the work out. GM failed to properly test this drivetrain!

    Now, after all the complaints, what are you doing to fix it? Your dealerships don't even know about the recalls or "codes" that GM has sent out. My dealership has been good (RK Chev.), but the car is unreliable.

    You have our names, you know our problems... fix it. I believe a buyback of full value, in the form of a NEW car credit would suffice. If we apply this towards a new GM product, we are happy, you keep a customer and this social media problem is nipped in the bud.
  • sma1sma1 Posts: 20
    Oh I took a huge hit. Trade in was $16,000. GM gave me an additional $3000 which basically added insult to injury. And I put $1500 cash down when I initially bought this vehicle. Then there was over $8000 in car payments that I paid in the 18 months , during most of which my vehicle was in and out of the shop because they couldn't figure anything out until they noticed when the did an oil change that it was consuming. When i traded and tried to ask for more money i got into a huge argument with the district manager who talked circles around me, very rudely i might add, telling me $3000 is the most GM gives anyone. So.... Basically GM is making a whole lot of money with all these lemons they are selling. It makes me sick to see all these posts that this is such a huge problem and that GM continually gets away with it.
  • call me this morning tell me they fixed the CEL by replacing the intake camshift solenoid. Knew that. Then tell me they replaced stretch bolts on transmission because the valve body wasn't secured. Some bolts over torque, some under. Said it runs like a dream now. Maybe. I will see. If it does, how long will it last? I'm still going to run to another brand, just not immediately, unless this thing keeps going in shop in next month or two.

    I know I will take a BIG hit, but I don't trust the dealer, nor do I trust this auto.

    And I thought I was buying a safe and reliable car.
  • sma1sma1 Posts: 20
    I sure you have better luck than I had.

    They too replaced my cam selinoid...along with the fuel pump and 5 sensors. I also do not trust the dealer... To be honest with you, thinking about it now...the dealer really rushed me through the trade in process, most likely so I wouldn't sue them. I'm sure some poor sole is now encountering my issues and GM saved a whole bunch more money because they got out of putting a new motor in. Sadly I didn't have the time to NOT have a vehicle...otherwise I would have pursued legal action, tv stations and media to bash their brand. I have a friend whose wife's jeep stalled while she was driving it...he threatened then with legal, conracting his state rep and reporting to the media...JEEP gave him back every cent of that vehicle. I guess GM doesn't give two $#&%'@...
  • suevensueven Posts: 79
    Welcome to the club!! The only advantage that I seem to have it s responsive service department.
    This truck is the biggest piece if crap! I have never gotten over 19 miles per gallon.
    At this point I hate having my kids in the car as I feel like it is not all that safe.
    So glad that I only leased this truck and can give the piece of crap back at the end of the lease!
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