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2011 Chevy Equinox Problems

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  • Everyone seems to be having the same issues: cam sensors cause hesitation and eventual breakdown, then transmission software causes hard shifting and eventual breakdown. My dealership has, thus far, fixed these problems, without recurrence. I am having some other minor trouble now with acceleration, but will know more after another tank of gas. If it continues, I will take it back. Keep me posted, I would love to get a 2012 with the new improvements, but without a loss.
  • sma1sma1 Posts: 20
    edited January 2013
    When I would be sitting at a stop light and the light turned green I would accelerate and push the pedal to the floor and nothing would happen...my truck had stalled. Another time I was backing into a parking spot and I put my truck in reverse...nothing happened...my truck had stalled. I would put my truck in drive and it would jump forward. Turning to get onto the expressway ramp...my truck stalled. Yet the dealership kept telling me there was nothing wrong with my truck. Once time after it being in the shop, a week after I got it back the check engine light went on...I believe thats when they replaced one of the 5 sensors. All the work done on my truck was done by Bill Jacobs Chevrolet in Joliet Illinois so they have record of the work done on my truck. It got to the point that they gave me rentals free of charge because this was a continuing problem. I will paste my previous comments that I have posted here at Edmunds recently as some of my posts have different bits and pieces as to what they did to my truck...this has been extremely aggravating experience, I've spent many hours waiting for my truck to be fixed, time and gas spent driving to and from the dealer dropping off my truck and picking up a rental (again free of charge). I even googled the stalling issues and found codes others had yet they knew nothing about them and could not find any bulletins regarding stalling which is shocking to me as this is an obvious problem with these vehicles.

    Below are some of the multiple posts I have entered here on Edmunds.....

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    My dealership did all my maintenance, replaced cellinoids,a faulty fuel pump, 5 sensors... The list goes on. And it continued to stall out. GM is useless.... It is really sad that a "made in the USA" company will not back their vehicles. I had multiple rental vehicles free is charge through my dealer because they couldn't figure out what was wrong... I spoke to GM twice and the district manager who I went in circles with completely discounting my complaints with her own justification.... Which was basically telling me that there was no proof! REALLY...the mechanics finally discovered my motor was consuming oil! She still had the nerve to argue and I finally hung up on her. Excuse my French... But the district manager was a complete [non-permissible content removed]! Oh she did her job well! She managed to make GM money by giving me only $3000 toward a new vehicle....and I'm at a loss of $8000 (which is in their pockets because I lost a year and a half of payments and had to start a new loan all over again). Great for GM...

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    I've had all my oil changes done by the dealer and it has been in the shop numerous times. My motor is consuming oil. I called GM and they asked if i could recreate it stalling. Ummmm nooooo... It does it when it feels like it. My dealership that because of the low oil that there is low pressure which is causing the truck to shut down...something to do with the cam actuator Because i can't recreate this issue GM offered me a years worth of free maintenance... Whoopy doo...

    I've got 18 months of aggravation and monthly payments totaling over $8000, and my $1500 down payment into this vehicle. The dealer said they cant give me back much because they will loose on the resale... Okaaaay...and what about the $9500 I've lost? They don't care about their customers. this last time i had it in...8 weeks after my oil change done by Chevy...there was 1 quart of oil left in my truck. So now they have acknowledged something is wrong with my motor.

    I'm trying to trade my equinox in...i don't want this piece of junk any longer. I don't care if they put a new motor in it or not. My truck will no longer be factory. The dealer tells me that GM will probably only give me $3000 for my trouble to be applied to a new vehicle.... What an insult considering all the money I have paid towards this vehicle. Now because of this junk vehicle that everyone is having the same exact problems with...i now have to add 2 more years to paying for a replacement vehicle. I'm seriously thinking about getting a lawyer, contacting the state to make a claim.... I don't know why Chevy is getting away with doing this to all of us that bought the 4 cylinder....i need to find out what my legal rights are.
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    I went in a vicious circle with a district manager who was very unprofessional. Its a joke ad they refuse to acknowledge that there is anything wrong with the vehicle. If you Google "Chevy stalling" you will see an overwhelming amount of complaints regarding stalling. Its amazing how Chevy gets away with this. I finally did in fact cut my loss and trading the vehicle in as it was discovered that the motor was consuming oil therefore causing the motor to loose pressure which was causing the stalling. I've paid in over $8000 in car payments in the 18 months I've had this vehicle along with $1500 of my own cash down payment. All's GM was willing to give me was $3000... I look at it this way...either I do this or wait till I hit 100.000 miles and this vehicle take a crap on me after my warrant expires. Yes they were willing to put a new motor in... But you know... I bought this vehicle factory and I want the motor to stay factory and not have it ripped out and disassembled... This is not what I paid for. I wish you luck... And pay attention to your oil as I discovered it to be down to a dangerously low one quart with no oil light lighting signaling it was low...when I took it in for an oil change it was discovered which helped diagnose the stalling issue.

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    GM will respond and run circles around you. My 2011 equinox needed a new motor because it was consuming oil...and multiple other problems ranging from sensors, cellinoid, cam, fuel pump, etc. I bought this vehicle brand new and I refuse to have my brand new motor pulled apart. So I traded...the most GM WOULD GIVE ME WAS $3000....i put $1500 cash down and 18 months worth of payments totaling$8000 onto this vehicle...the $3000 basically added insult to injury. So basically I lost $6500 and gained 28 months more of a truck payment. The district manager actually had the nerve to fight with me and I finally hung on her. She did her job well...she gained the company another sale by ripping me off.

    Oh and as far as Sarah the GM responder to all our complaints... I wonder how she feels at the end of the day after acting concerned and lying to all of us...OR maybe she is just a computer responding...

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    Oh I took a huge hit. Trade in was $16,000. GM gave me an addition
  • cl1093cl1093 Posts: 1
    Background: 2011 Equinox 2.4L bought new in Nov 2010.

    On the way home from work, the car started stumbling and the reduced power/ service stabilitrack screen began flashing. I was finally able to make it home and had to have the car towed to the dealership. I am very disappointed that a 2011 model with only 52,873 miles can no longer be considered dependable! But my real concern has been the disgusting lack of customer service from Chevrolet. I understand they have been busy, so I was willing to accept the fact that it took them 3 days just to run the codes. However, what is completely unacceptable is they lied to me about when the part would be coming in. I was told the part would be there on Friday, Jan 25th. Not only was the part not in on the 25th, service told me that they wouldn't even be able to order the part until Feb 1st! That part was never going to be there on the 25th. During this phone call, I searched for the part number. I found over 100+ units online in a matter of minutes. I have ordered the part myself and I am having it sent to the dealership directly. At this point, I have paid $146.00 for a part GM could not provide for one of their own popular 2011 models, and I have paid another $429.00 for a rental car. I will still have to pay for the tow, probably in the neighborhood of another $100. Furthermore, the car still isn't fixed. If service misdiagnosied this condition, I could be out even more money!?!?! How is this not covered under the 100,000 mile powertrain warranty? It seems to be a pretty intergral part to me.

    It looks like a lot of you have had this problem, has anyone been satisfied with the outcome? What total out-of-pocket expenses am I looking at? I can't afford to put much more into this car, only to get it back and have no confidence in its reliabilty!
  • gmcustsvcgmcustsvc Posts: 4,005
    keysha,
    Keep us posted on how the repairs go! If you should need anything, don't hesitate to contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
    Sarah, GM Customer Service
  • I am uncertain as to what, exactly, your job is. Social media contact? So, PR perhaps? I think PR is not the answer to these ongoing problems, unless you can have repairs expedited! I think someone with "but back" authority and a good credit on top of that! I have had 2 major repairs done, one engine, one transmission, on a car of 15,000 (engine) and 25,000 (transmission) miles. Both of these repairs were needed because the vehicle broke down suddenly! I am now having rough idle and hard shifting problems, and I am over it! Still less than 29,000 miles! I want this car exchanged at zero loss to me, and I want GM to stand behind it's vehicles better!
  • I was contacted on here by GM after making a post about the same problems other people have been having. Sarah from GM contacted me to help me but ended up doing nothing to help me. I still have a broken car, and no help from GM.
  • We all get that email. I can imagine the soothing, hynotic voice... robotic! I am going on the offensive! My transmission is acting up again, after being torn down and repaired recently. I have had it with my 28,000 mile, NEW vehicle being broken down!

    I am going on the social media offensive, then if no results come, I will hire a lawyer! Engine repair at 15,000 miles, transmission at 25,000 and now... it is malfunctioning again!
  • OK, so I am back, with a repeat problem. My transmission was repaires at around 25,000, and it seemed to be fixed. I now have 28,000 miles, and the problem is returning! I am slow shifting to secong, slam shifting into 1st and reverse, and dragging intermittently at speed. this is how it started, this is how it will end! I have now had major engine work (15000 miles) and major transmission work (25,000 miles) done after breaking down! Doing without my vehicle for days at a time, having it towed, pushing it out of intersections, asking my employees for rides, etc., etc., etc.

    I am done with this lemon! I want this handled, I want a NEW and NEWER model year Equinox... and I want GM to do the right thing! It is a lemon! I am starting a social media blitz, I am starting a pinterest, twitter and FB blitz! I am fed up with this vehicle! This could have been a really nice vehicle, my wife and I both loved it... until it started to break down.

    Do the right thing GM!
  • I had the same problems plus oil consumption you probably have transmission and gas pump problem . My car use 17miles X gallon
    This car is a big lemon. Good luck dealing with GM they do not care.
  • While my dealer has been patient with me about nagging issues, I would suggest taking a different route with those of you stating you have a "lemon". There are procedures within you State Departments of Consumer Protection whereby you can register the complaint and have another hand to help you with the issues. I understand it is the Government, but they are obligued to follow up on all of these matters. I would copy the US Department of Consumer Proction, the Department of Safety and your local TV channel. Our power in numbers will hopefully bring the rightful attention to the diffenciencies in the Equinox.
  • I am having the same problem had a rebuilt transmission last month by the dealer covered under warranty about a week after getting it back this same issue started that you are having. I took it to the dealer they said it could be many things and cannot guarantee that it would covered by the 100k warranty. I did find one post that in 2007 having the same problem it was covered by the warranty. So now after a week waiting on the part I am now being told there is a nationwide back order and we dont know when we will get the part. I was on the phone with chevy customer service and they are escalating my issue (yeah what ever I bet they do not call) I am sick of this car and from the look of it I am not the only person.
  • I have a 2011 Chevy Equinox. At just under 1700 miles I began experiencing all the same problems as everyone else. When I took my car to the dealer, they said the loud noise was just the fuel pump and that it was normal. With regards to other problems they were able to reproduce them so there was nothing they could do about those isssues. My car is now two years old, has just over 40000 miles; it looks good, but it sounds like a piece of crap jalopy on its last leg. I have an appointment with service department tomorrow morning at 8:30 AM, can't wait to hear what their excuses for the probelms are this time. The one thing I can say with certainty is that I'm not leaving that dealership until my car is fixed and fixed right or they're cutting me a check for the true and fair value of the car. To everyone else keep fighting and don't give up. If a class action suit does come to fruition, sign me up!!!
  • nox123nox123 Posts: 76
    WOW..Please stick to the real mechanical issues; what dose a $1500 down payment and 18 payments have to do with GM drive line and warranty issues?? My Equinox is paid for and this has nothing to do with driveline issues I have also experienced!! Being said; to date GM / dealer has taken care
    of all concerns and issues; have 52000 miles on my 2010 4cyl Nox. and get 24-26 MPG hwy/city to date; have never been stranded or concerned with safety in this Nox. However; reading these Nox horror stories makes me very happy my GM Dealer has taken care of me and servicing my 2010 4cyl NOX since purchased; Oil changed @ GM Dealer every 3500-4000 miles its very cheap insurance when having drive line issues....I will probably purchase a new one when the 2014 GM Nox hits the showroom!
  • floundewfloundew Posts: 1
    Sarah,

    We own a 2009 Chevy AWD Equinox. The differential failed at about 80,000 miles and Chevy replaced it under warranty(thank you). Now the transmission suddenly failed at 106,000 miles. Butch Ostalet in Pascagoula, MS stated we need a new transmission and the cost is $4000+. It is barely out of warranty and I have to believe that perhaps the differential failure had something to do with the transmission failure. Is there something GM can do to defer some of the cost for replacement considering the milage and differential failure and considering we own an S-10, Malibu and Impala.

    Sean
  • sma1sma1 Posts: 20
    My money has everything to do with my issues.. Just because you have not experienced these issues doesn't mean they don't exist . This is not a message board for insults or rudeness.. We voice our issues and concerns here . Congrats if you have been lucky because many of us have not,
  • gmcustsvcgmcustsvc Posts: 4,005
    We would be happy to check into this further for you, floundew. Please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation). If you need more immediate assistance, the Chevrolet Customer Assistance Center can be reached at 800-222-1020 (Hours: Mon to Sat, 8am to 9pm ET).

    Sarah, GM Customer Service
  • suevensueven Posts: 79
    The district managers are extremely RUDE and worthless....
    I am making sure I get all their names - although they will only give first - and god forbid something happens i will hunt each and everyone one of them down!
    got my new engine and now at the dealer for transmission problems!
    Really - JUNK
  • sma1sma1 Posts: 20
    This is exactly why I chose to trade my vehicle and take a loss. I bought my equinox factory and no way was I having them rip my motor out. My ex was a mechanic and believe me. .. not all the parts make it back into your car. They fix one problem which leads to another. Is Just all money in their pockets.
  • Wow! So I'm not the only one having problems. My car has been good to me except when it started getting cold out, It took 3 or 4 attempts at starting it for it to finally start. Also, 2 weeks ago i had about a 1/3 of gas still left in my car and filled it up before work. It sat in my work's parking lot all day until I got in it to run errands after work. I got to a stop light and it died on me. I have mentioned it to the dealer and of course i have no codes to prove it. I know they think I'm just making it up. When I bought this car I was hoping the the 4 cylinder would be ok, but it has no get up and go. I should have got the 6 cylinder. What do you recommend doing?
  • nox123nox123 Posts: 76
    When your driving an 18 wheeler this is the case!
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