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2011 Chevy Equinox Problems



  • djm2djm2 Posts: 705
    Ray, --- the next time I trade in my vehicle, I will let you know the location of the dealer, and you can purchase the vehicle. ---- It might have 100,000 miles on the clock, but the oil was changed every 2,500 miles, and most of the miles were highway miles at 55 +mph! ----- {The down side is that I warm up my engine before I drive in the winter, and I use a fuel additive at every fill up!} ----- (Two things that the manufacturer does not recommend!) ----- But you cannot have everything! ------------ Dwayne
  • djm2djm2 Posts: 705
    Good Morning All:

    I did some research on the "net" about the Chevrolet Equinox. I came up with a VERY INTERESTING "YouTube" posting by the owner of this vehicle. ----- The title of the YouTube posting is: ----"My Journey with Chevy ---- I will never do it again!" ------ I think this presentation does "justice" to the problem. ---- Take the time to "pull this posting up" and enjoy. ---- YES, GM and the Chevrolet Dealers are now getting the "recognition" that fits the "build quality," and the "customer satisfaction" of owning the Chevrolet Equinox! ----- The "Equinox Issue" is now becoming for GM, what the "Toyota Engine Sludge Issue" of years ago was to Toyota! ---- Keep ignoring the customers, and you will be "out of business again soon." ----- While I like my 2.4 LTZ Malibu, I do not like how GM is treating other customers who purchased the Equinox, because I almost purchased the Equinox in 2010. ----- This could have been me! ----- Best regards to all! ----- Have a GREAT day! ----- Dwayne
  • I have a 2011 Chevrolet Equinox and I have experienced 3 computer updates, 2 sets of solenoids, a replacement head and now a new timing Chain, the engine has been noisy has strange random flat spots when accelerating and in the last week has started to sound like a Diesel, so now they are saying that the bottom end is failing. My dealer has been fantastic and agrees that they have seen this before on other 2.4 Ecotec engines, I am pretty much at the end of wanting to keep on going with these issues one after another. Has anyone been experiencing this many issues in 60000 Kms of use?
  • Oil is not going to save these engines, they have multiple issues and if a modern engine cannot go more than 2500 miles on synthetic oil, the engine is simply no good! I have a 2011 Equinox with all these issues, and if I changed the oil at 5000kms I think that is an environmental pig, I downsized to a 4 cylinder to save money and the environment, my 6.2 litre V8 has nearly 300000kms on it and it gets oil changes about every 8000-12000kms, it gets 18mpg, my Equinox does not get better than 24mpg and it burns about 1/2 a quart of oil every 1000kms. You say you change the oil in your Toyota every 2500 miles, that is 34 oil changes in the mileage you have stated, plus you say you put additives in the gas! Here in Montreal, Quebec Canada, Gas is over $6.00 a gallon, so additives are out and changing synthetic oil every 5000kms at a cost here of $139.95 would make my Equinox the most expensive vehicle to run ever! I think I should have bought that Hummer2 I liked !
  • djm2djm2 Posts: 705
    Good Morning Radride:

    Kindly be advised that the 2010 Chevrolet Malibu that I own does NOT have the 2.4 Direct Injection Engine. It has a 2.4 four cylinder engine but it is a NON DIRECT INJECTION engine. When I purchased this vehicle I almost purchased the 2010 2.4 Chevrolet Equinox. The only thing that stopped me was that the "top of the line Equinox" DID NOT have a power seat on the passenger side of the vehicle. What was GM thinking by not offering a power seat for the front seat passenger? This prevented me from owning this vehicle.

    Both my 2007 Toyota V6 XLE Camry and my 2010 Chevrolet 2.4 Malibu DO NOT use Synthetic Engine Oil. They are both serviced at the selling dealership, and the dealership uses regular non-synthetic oil for the oil and filter changes.

    Kindly be advised that I did NOT suggest that frequent oil and filter changes would solve the 2.4 engine problems with the Equinox. The Equinox engine has serious design flaws starting with the high pressure fuel pump that allows raw gasoline into the engine oil, thus thinning out the oil, and destroying the timing chain, cylinder walls, piston rings and main bearings,

    My posting was all about GM not stepping up to correct the problem in a proactive fashion. These engine need to be replaced, NOT repaired! The dealers and GM know this but both are dragging their feet, and the customers are paying the price by being inconvenienced, and driving vehicles that are unsafe. The question is "Why are the customers being treated in this fashion?"

    In terms of frequent oil and filter changes, kindly be advised that since my vehicle DO NOT USE synthetic oil, the cost of an oil and filter changes is not that expensive. Toyotas have been know to be "sludge producing engines" so it is just maintenance on my part. On the other side of the issue, the 2.4 engine in the Malibu works very hard and I believe in giving it some tender loving care. I easily get 30 + mpg on the highway without any problem with both vehicles.

    In terms of fuel additives, I use them because the gasoline today contains alcohol. Alcohol cleans but it is NOT a lubricant. Both the fuel system, and the upper cylinder components of the engine need some type of a lubricant in the fuel My engines are VERY quiet. When I took delivery of the Malibu, the 2.4 engine sounded like a typical American Coffee Grinder. It is now as smooth as a Honda four cylinder engine.

    In terms of protecting the environment, kindly be advised that I am protecting the environment by having two engines that are operating a peek efficiency. On the other side of the issue, I DO NOT BELIEVE IN GLOBAL WARMING!

    Best regards! --------- Dwayne
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 39,015
    edited September 2013
    No one in here said anything about global warming - the issue is waste of resources.

    Stop Changing Your Oil

    Here's what Chevy says:

    Oil Change - Changing The 3,000-Mile Oil Myth
  • djm2djm2 Posts: 705
    Hi Stever:

    My comment about "global warming" was "humor!" ---- You know, ----- a "joke!" ---- Oil changing is very much like believing in a particular religion! ----- You either believe, --- or --- you do not believe in the frequent process! ----- There is no in-between! ---- I have seen the "light" so I am a believer! ----- Using fuel additives is very much like taking daily vitamins. ---- Some people and doctors think it is a good idea, and some people and doctors think it is a waste of money! ----- The final choice is up to the individual! ---- I take a load of nutritional supplements, and I have the blood pressure of a 21 year old, and I am far from being 21! ---- All the best to you and everyone else on this board! ----- Dwayne
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 39,015
    edited September 2013
    I'm 40 years past 21 too. :sick: :-)

    My daddy was a pharmacist and my mom's a retired RN. You had to be sick a week before he'd bring any samples home, much less "supplements". We don't do vitamins either LOL.

    You'd probably like Amsoil. They sell motor oil, additives and their sister company (Altrum) sells nutritional stuff.
  • djm2djm2 Posts: 705

    I think Amsoil has outstanding products, but I think that the price is kind of high. ---- But many people use these products, and again that is a personal choice. --- (I do not think that I could bring "Amsoil oil" to my servicing dealers, and have them install this product in my engines. ----- You know "extended warranty issues!") --- I am sure that their "additives" do an outstanding job as intended, but I am happy with Lucas Upper Cylinder Lubricant, (LUCL) and / or Marvel Mystery Oil, (MMO). ------ Most of my nutritional supplements I purchase from The Vitamin Shop, a chain in New Jersey. ---- Everything is life is a choice, and we all have to live with the choices we make. ---- A perfect example is the Equinox Issue. ---- People purchased this vehicle in good faith, and now they are living with their choices, both good or bad! ---- I almost purchased a 2010 Equinox when I purchased my 2010 Malibu. I got lucky, but I feel VERY bad for the people who purchased this product in good faith. ----- I am racking up mileage on the Malibu daily, and I will be in the market again for another vehicle. The question is will I purchase a GM vehicle, or will I be hesitant because of the Equinox issue, and run to the foreign name plate? ----- All the best to you! ------- Dwayne
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 39,015
    I'm more inclined to go with Radride's comments.

    Good wishes to you too!
  • Hey Jade
    any chance you are in CA? If we get more people involved maybe it will go somewhere
  • I have a 2011 2LT w/ 16,000 miles. This is the second time that I almost got in an accident with the car stalling. So when I got home I took out my video camera and started the car and recorded it stalling time after time. Now that it is recorded, and when I take in in to the Chevy dealer on Monday, they cannot tell me that they can’t reproduce it when it is on film! I knew to do this when I had a 2001 Honda Passport that was a lemon! I will also ask for the Manger to also show him the video. In addition, I will let them know that I have been down this road before!
  • djm2djm2 Posts: 705
    Hi Nickcap:

    I have been following this issue with the Equinox for some time, because I almost purchase an Equinox in 2010. ---- (I purchased a 2.4 2010 LTZ Malibu instead of the Equinox.) ---- Your 2.4 engine is a "direct injection engine," and the 2.4 Malibu engine is NOT a direct injection engine, and here in lies the problem. If you do a search on the 2011 and the 2010 postings you will see a description about the problems associated with this engine. ---- To say the least, GM has not addressed this issue in a pro-active manner, and this is very sad because they are destroying their customer base. ----- While I like my 2010 2.4 Chevrolet LTZ Malibu, I will think long and hard before I will purchase another GM vehicle. I would expect this type of behavior from Kia or Hyundai! ----- My Malibu is a very well constructed vehicle, and it drives and rides as good as a Honda Accord. {I know this from experience because I owned a 1997, 2000 and a 2003 Honda Accord so I have something to compare the Malibu to that is grounded in reality.} ----- What GM is doing to the Equinox Owners is not professional. I am so happy that I did not purchase this poorly designed vehicle. I feel the GM is no longer willing to stand behind their products. ------ This is really sad, but what goes around in life does come around in life! ---- All the best. ------ Dwayne
  • Well, brought the car into the dealership. They will look at it tomorrow. Gave me a loaner on their dime. 2014 Chevy Tahoe. There is a recall for a sensor for the oil life. Check it out people!
  • caddo188caddo188 Posts: 2
    edited October 2013
    It's not really a recall. They are going to reprogram you computer to allow less miles between oil changes because the 4 cylinder engines are useing oil at an astounding rate. Mine burns a quart every 2500 miles. Check it regularly and often.
  • Own an Equinox with a 2.4. Here's the scoop on the recall letter. GM found that some cam chains were wearing "wrong". They attributed it to the finish on the links of the chain. So they are extending the warranty on some engines. IOW, they believe they know what group of engines were built with chains that may have issues. They aren't all going to fail, very few in any will have chain stretch issues. And if anything else, using high quality engine oil changed at shorter intervals should make these engines last as long as anything else on the road. So if you change oil every 5,000 miles versus 7,500 miles and use the good stuff, there's nothing to worry about. Yes these engines are a bit noisier that some other engines. The fuel injection pump is cam driven, runs at very high pressures and when it is cold or under a load, the pressure goes up. Hence, more noise. My Equinox took a while to settle down and break in. It wasn't until 15,000 mile or so before it started te get better MPG. And it went up a significant amount, like I'm getting around 29 mpg at 75 mph flat land driving. It was in the lower 20s for a long time.

    Cam oil solenoids, they can be a problem. Don't know if it's all about the engine alone. Tripped codes with a 2.4 in a Malibu but it seemed mostly when very cold and only with certain brands of engine oil and usually early after oil changes. There has been a design change with the solenoids. Guessing they opened up the tolerances. What usually happened with mine was the code got set at start. That's when oil pressure was building and the solenoids weren't responding fast enough. The codes would reset themselves after a few drives. I still changed the solenoid and no codes have been set since.

    I've had good luck with the Ecotecs I've dealt with. They aren't a race car engine by any means but they do have good reputation for durability and ease of repair. About the only weak parts are in certain cars, there are some that develop exhaust leaks at flex joints. Like somebody else has said, any car will do you better if you allow it to warm up before to push it and when you change fluids and filters, there is no good reason to skimp. Makes no sense to spend so much money then try to save $2 on oil. IOW, get a name brand, not a brand X.
  • ronwelronwel Posts: 57
    Here is the letter that I got...

    As the owner of a 2010 model year Chevrolet Equinox, your satisfaction with our product is very important to us.

    This letter is intended to make you aware that on some 2010 model year Chevrolet Equinox vehicles, equipped with a 2.4L engine, the chrome layer on the balance chain pins may wear, allowing the chain to stretch. This would cause an engine noise, and if left untreated, could cause the chain to break and leading to engine damage.

    In addition, the fuel pump plunger shaft seal may wear and allow fuel to leak into the crankcase, which would illuminate the Malfunction Indicator Light. This can cause engine run-on and/or the engine to run rough.

    Do not take your vehicle to your General Motors dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

    General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2010 model year Chevrolet Equinox, equipped with a 2.4L engine, within 10 years of the date your vehicle was originally placed in service or 193,000 kilometres, whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

    Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to call the service department at your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glovebox literature for future reference.

    If you have already paid to have this special coverage condition corrected and you have not received reimbursement under a Vehicle Service Contract, you should contact your dealer as you may be eligible to receive reimbursement. Please provide your dealer with the original or clear copy of all receipts, invoices and/or repair orders verifying the repair, the amount charged, proof of payment, the date of payment of those charges, and proof of ownership of the vehicle at the time of the repair. Your request for reimbursement, including the information and documents mentioned above, must be received by your dealer before July 31, 2014.

    We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
  • djm2djm2 Posts: 705
    I really enjoyed reading this letter. It belongs in a "children's fairy tale book," because it is putting a "spin" on a very serious situation that Equinox customers are dealing with on a daily basis. ----- I especially like the part that states: ---- "Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition described above!" ---- NOW THE CUSTOMER HAS BECOME PART OF THE DIAGNOSTIC PROCESS! ---- GM is now seeking the "opinion of the customer" as part of the repair process. ---- What is wrong with this picture? ---- There might be a problem with the plating, but the REAL cause is the leaking fuel pump that dumps "raw fuel" into the crankcase oil thus thinning the oil, and causing excessive engine ware to the timing chain assembly, the piston rings, cylinder walls and main bearings. ---- Here is the all important question; ---- Does GM know by VIN number which vehicle has the defective fuel pump? ---- If they have access to this information, GM should call these units back, and change the fuel pump BEFORE the engine is destroyed! ---- Why must the customer experience an "engine malfunction" before pro-active action is taken? ----- I guess the Equinox Customer did not pay enough money for the "product" to get pro-active / professional warranty service from GM and the dealers! ------ I own a 2010 2.4 LTZ Malibu, and I love my vehicle, but I am going to think VERY carefully before I purchase another GM vehicle. (I almost purchased a 2010 2.4 Equinox! That is why I am interested in this posting!) ----- All the best. ---- Dwayne
  • They changed the intake camshaft actuator. Tech reprogramed ECM as per recall 12312. 27 multi point inspection and free oil change. Plus the loaner 2014 Chevy Tahoe all free! Can’t say anything bad about the dealership I went to.
  • djm2djm2 Posts: 705
    That is the way a customer should be treated, but unfortunately, this is not the case with many people on this board! ------ QUESTION: ---- Did the dealer change the oil because there was raw gasoline in the engine oil? ---- If the answer to this question is "YES," did they also change the fuel pump? ---- Giving you a "loaner car" is great while they are servicing your vehicle under warranty, but are they servicing your vehicle in a professional manner, or are they just putting a bandage on the engine wound? ----- Owners have had their "timing chain assembly" replaced along with the high pressure fuel pump, and then had an engine that pumped oil because the piston rings, the cylinder walls and the main bearing were damaged with raw gasoline in the oil! ---- The proper fix would have been a new engine! ---- As a GM vehicle owner I am concerned about this issue because this could have easily been a Chevrolet 2.4 Malibu issue! ----- All the best! ---- Dwayne.
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