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Our 2011 Toyota Sienna stalled and the dealer couldn't find out why

dukevadukeva Posts: 6
We bought our 2011 Toyota Sienna back in December and had been happy with it until last week. It stalled when my husband stopped at the ATM to get cash last Thursday. The van stalled again several times when he was stuck in traffic. He then drove the van straight to the dealer where we bought it. Initially, the dealer thought it was the computer but then after checking the computer, it wasn't the problem. The dealer couldn’t figure out the problem so it contacted Toyota. Toyota suggested to replace the fuel pump. Today the technician called and notified that the fuel pump was replaced, but the problem remains unsolved. So now the dealer has to work with Toyota again to see how to get it fix. The good thing is the dealer gave us a rental car (a nissan altima), the bad thing is we do not like it. We bought the van for reason (kids!). Any Sienna owner ran into this problem? We hope Toyota will have an answer soon, or this could be the last one we will purchase from Toyota.

Comments

  • ateixeiraateixeira Posts: 72,587
    Ask for an extended warranty...
  • hadamhadam Posts: 1
    Toyota 2011 sienna
    I also had door problem with my left side power door.
    After you pull the handle and release the door would open automatically
    if the locks aren't on.. When I pulled this particular door handle it would stop and beep several times almost 2 inches away then freeze..
    I would have to wrestle it back to close position then it would normalize.
    This occurence would be random..
    I brought it back to Parkway Toyota dealer and they couldn't verify this and was turning me away, so I was successful at showing them the problem
    and they called California but couldn't figure out the solution..
    I then brought it to Toyota dealer in Springfield and they couldn't verify the problem so hence no solution..I am trying to see if there are more occurences like this out there and how to proceed.
  • wordshinerwordshiner Posts: 1
    Our one-month-old 2011 Toyota Sienna Limited stalls for a second or two during turns.
    It also is excessively noisy, with waves of noise from the front end, as if it were in a very gusty crosswind.
    We have not yet taken these problems up with the dealer.
  • wwestwwest Posts: 10,706
    If you mean tight turns under moderate to heavy acceleration that would be normal, SOP. FWD, nature of the beast nowadays. You might by chance be encountering the 1-2 second "re-acceleration" downshift delay/hesitation.
  • lomacol1lomacol1 Posts: 1
    Our 2010 Toyota Sienna stalled while driving. We were lucky it was not the highway. We had it towed to the dealer and they claimed that it was a fuel pump problem. They are replacing the pump. How safe is my Sienna? Should I replace it? Every time my family ride in it I will be worried?
  • ateixeiraateixeira Posts: 72,587
    I'd say that's an anomaly. Several sources rate the Sienna as the most reliable van out there.

    With a new fuel pump you should have a clean slate and hopefully nothing to worry about.
  • dukevadukeva Posts: 6
    Our dealer told us the same thing but they didn't find any problem with fuel pump. They replaced it anyway. We haven't gotten any problem since.
  • vjgopvjgop Posts: 1
    My Toyota Sienna is also having problem. I have brought 2011 Model LE. My issue is while driving automatically all the doors were opened. Sometimes, I will hear sound that Passenger seat belt should be worn, but there are no passengers in my van.

    Please let me know if any one has the same problem.
  • Karen_CMKaren_CM Posts: 5,027
    Please see this topic for sliding door issues:

    http://townhall-talk.edmunds.com/WebX/.f0eb3fd

    Community Manager If you have any questions or concerns about the Forums, send me an email, karen@edmunds.com, or click on my screen name to send a personal message.

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