Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Chevy Suburban Oil Usage

13»

Comments

  • Hey Stever...aka CKNSLS off of the GMTC forum....thanks for the words of advice.

    How long have you worked for GM?
  • steverstever Viva Las CrucesPosts: 41,007
    edited September 2013
    Not me; I grew up with Buicks 50 years ago but never owned a GM or worked for them. I get to drive my mother-in-law's '05 LeSabre now and then. Of course, if I worked for GM, I wouldn't be suggesting people go talk to a lemon lawyer, or their state's office of consumer protection either I don't suppose. (The "lemon" being a catch-all; the real help would be a warranty of fitness kind of claim but lemon lawyers do those too).

    Most people don't want to make the effort though; they post on forums and hope someone will take the lead and get a class action going.

    It's really quite easy to dial up a lemon lawyer or just a regular lawyer in your town and ask them to evaluate your problem. Usually they'll have a paralegal take your info and let you know where you stand, and often it's free. Even if there's not enough money involved for the lawyer to pursue it, they may tell you what your chances are if you just go to small claims. Some AG offices have researchers who focus on car problems as well, and sometimes they'll go to bat for you.

    I just don't get too excited about posts wanting people to file class actions - I see them all the time and very, very few of them get anywhere, and those that do take years. And then the owners still get squat.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • gmcustsvcgmcustsvc Posts: 4,113
    haye1869,

    Glad to hear! Well, if you'd like for us to reach out to your dealership as well to get a few more details or start a case for you within our system please let us know. Otherwise, please let us all know how the appointment goes next week.

    Amber N.
    GM Customer Care
  • Honda has agreed to settle a class action for the same issue with their V6's with variable cylinder management.

    As part of the settlement, Honda will extend the powertrain warranty on these models for eight years (from time of purchase or lease) with no mileage limitation, and it will also reimburse customers who had to pay out-of-pocket expenses for related repairs such as spark plugs, pistons or, in some cases, apparently, an entirely new engine. (Of course, the repairs had to be related to certain trouble codes.) Lawyers will get no more than $800,000 from Honda and the guy who originally started the case, Vince Eagen, will get $1,000 for his "time and effort."

    http://www.autoblog.com/2013/10/23/honda-settles-class-action-lawsuit-engines/

    I've battled 2 different dealerships with this issue for 4 years with my 07 Suburban and got every excuse in the book but no solutions.
  • wwinnwwinn Posts: 2
    so has anyone started a lawsuit against GM yet for this issue?
  • steverstever Viva Las CrucesPosts: 41,007
    edited October 2013
    Probably, but you don't read about small claims cases very much and if a lawyer is involved, usually a settlement includes a gag order. And sometimes it just takes a call from a consumer protection agency or lawyer to get a recurring problem fixed and you don't often hear about those situations either.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • I have never had a vehicle consume as much oil as my 2008 Suburban started doing this summer. At first I blamed the quick oil change location assuming they did not put enough oil in at that time. I almost blew my truck up at approx 4000 miles after that change. My employer at that time had an in house mechanic that changed it and it seemed to be fine when I checked it regularly for awhile afterwards. Then this past weekend (approx 3000 miles after oil change) I could tell it was knocking so I checked the oil and it was severely low and had to add more oil until I could get it changed today. Oil change/rotation today; clean tomorrow; for sale sign on it the next day. Sad thing is, I love my truck! After researching this issue it seems no one can provide a recommendation to solve it. Not even Chevrolet/GM.
  • Ok guys this may work for you-- I had the same issues with oil consumption on my 2005 5.3 a couple years ago. Two quarts every oil change if not more was the norm. They all recommended a consumption test too. I looked for the PVC to replace it Guess what??? didn't have one. Well that didn't make any sense to season guy like me (or did it) Long story short, I had 155,000 on her then--- now she has 189,000 and NO OIL CONSUMPTION. Look and follow where your PVC tube from the top cover of the engine to the valve cover. Take your drivers side valve cover off. It takes only a few minutes. You will find inside there is a sheet metal covered area that houses some type of a oil filtering system where the tube entered the valve cover"it's clogged" the ole girl needs to breath. I placed it in my cleaner and even used carburetor cleaner. That my friends could be your problem too. The dip sticks stays on the full till my next change. tofelkj@gmail.com
  • Steve,
    Read my Nov 4, 2013 post on oil consumption on the 5.3 it may help your readers. # 10 socket and a little elbow grease keeps the ole lawyers out of the shop. Read on my friend----)
  • steverstever Viva Las CrucesPosts: 41,007
    edited November 2013
    Read my Nov 4, 2013 post

    Hm, you posted this on November 2, 2013.

    So we get to wait two days? Is this a lawyer's trick or what? DST falling back must really be messing with my clock. :D

    (yeah, I get that you mean post #76. ;) Not everyone has the tools or aptitude to wrench though).

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • OMG This must be the week for comics; honest mistake my friend.
  • Attn: gmcustsvc,

    I was also informed by my Chevy dealer that I have the oil consumption issue. I would like to know if GM is doing anything to assist customers financially with this issue. My dealer told me the only way to permanently fix this is to either rebuild the engine ($5700) or replace the engine ($6500). As this is a known issue, I feel GM should cover most of the cost of this issue. Please reply with what steps I should take to get a proper response from GM.
  • I see that Sarah or ? representing GM Customer Service replies quite often on here, requesting information. I'm wondering, has anyone had any success with that? There are a lot of unfortunate stories posted here that GM should take full responsibility for. Putting people through what they are and leaving folks high and dry is completely unacceptable. Anticipating the arrival of our 3rd girl in February of 2008, we purchased a brand new Suburban 5.3L, loaded Z71. We take our safety and investments very seriously. I was delighted and intimidated to have such an expensive, yet brand new car. I'd say a little over a year into it, I started talking to the service department about noise. They had it in a couple of times and said they failed to recreate the noise. Finally once I video taped it and emailed it to them, they replaced 8 lifters & gaskets. About 5 months ago, I suddenly experienced a rough idle. I took it immediately to my GM service folks, and they replaced the #1 spark plug and wire telling me at the time it had fowled out for some "unknown" reason. Clearly they knew what was going on at the time, but they were content to patch it up, charge me (out of standard warranty period by 4 months) and send me on my way, a ticking time bomb, just waiting to break down in possibly a remote place with my kids in the car. Then about 2 oil changes ago or less @ around 105,000 miles, I noticed a knocking, but no oil light. So I checked the oil. NONE on the dipstick. We added 4 quarts and watched it closely. I initially thought that perhaps something was goofy with the plug when they did the last oil change. Then I had the oil changed. When I mentioned the incident to the technician at the GM Dealership, they said NOTHING about this issue. So we're still clueless as to what is going on. Then one dark night, December 21st, 2013 to be exact. I glanced over to the oil pressure gauge on the dash while my husband was driving on a lonely back road and mentioned that it looked maybe a little low and to check it when we arrived. Sure enough, at our family Christmas celebration, we find out that my car is again over 3 quarts low on oil. Still no oil light on the dash came on. Obviously we fill it up and begin investigating. Then it happened, the stabilitrak lights went on, the engine light went on, and the engine begins to run rough......while I am in the mountains with 2 little kids. I bring it to a certified mechanic, where it currently sits. Compression test confirms cylinder #4 is dead, down to 125 psi in the #2. Thousands of blogs on multiple sites confirm everything else. GM has a FAILED product, and I have NO car & 3 kids, plus a car payment and insurance I'm responsible for. This product was doomed for failure the moment it left the car lot. It was just a matter of time. We have poured thousands of dollars into maintaining this rig for the long haul, you couldn't find a better car owner, plus we've replaced 2 left hubs and a fuel pump. After not being able to get a hold of the dealership by phone (common problem, calls are routed to a 3rd party answering service), my husband went, with file in hand. The Service Manager was not phased in the least by my husbands findings and told him that the "best case" scenario would be that GM would split the band aid fix 50/50, which would cost us 2k. WHAT? GM's "fix" is simply kicking the can down the road 25k miles, hoping to get out the liability and in the meantime, putting families like me on the streets. What am I supposed to do now GM with a car that's worthless to me and a life in which I'm responsible for transporting 3 people around? When Monday morning rolls around, I have to get my kids to school. How's that going to happen GM? Will I need to seek an attorney, use the lemon law, post on every single blog and GM/Chevrolet facebook page known to man kind to get your attention?

  • buddy77buddy77 Posts: 3

    Read my post from July 2013. GM issued a bulletin about the oil consumption. ALL of these should have been recalled to fix the issue that they knew about.

  • chevytruechevytrue Posts: 1

    Having similar oil consumption issue with our 2012 Suburban. Our '01 and '06 Suburbans didn't have this issue.

    2012 Suburban - last year, our local GM dealer did oil consumption test and did a "carbon cleaning" to fix issue of burning 1-2 quarts of oil. Said we should be good to go. Most recent check (3 wks ago), we burned 3.5 quarts since last oil change. Dealer wants to again do an "oil check".

    Our 2012 Suburban is our "good" car we use for family (4 kids) vacations on long road trips. It's the car we "trust" in the family to be designed/engineered well.

    When you spend $60k on a new Suburban, you trust it to work.

    This our 3rd Suburban we've bought new (also '01 and '06). Still have '01 Suburban with >100k miles and it doesn't burn oil. Love '01 but left wondering if best of GM is in the past?

    Seems GM not wanting to deal or pay for fix. Suggesting it's "okay" to be burning this much oil. Really?

    We first brought this to GM dealer within 3yr/36k warranty. Now within 5yr/100k engine and powertrain warranty. Still getting run around. GM wasting our time and money.

    Looking for a good solution to above. Or means to get local GM dealer to solve problem once and for all. Want to buy GM/American but this just non-sense.

    We'll again buy a family SUV in ~2 yrs. Given all above, not sure next one will be a Suburban or other brand.

    What happened to that solid trust worthy GM Suburban Brand?

  • cincoseis87cincoseis87 Posts: 1

    z71suburban08

    Your story is so spot on with mine that it's scary! I want to keep my 2008 Z71 Suburban because its the ultimate family trip vehicle but the neverending saga of oil comsumption issues and all of the issues that are appearing now that are related are going to put me in the poor house! My issues started at 50k miles now i have 127K and have given up. Towed it to the original dealership today along with my pile of documentation from Chevy Dealer after Chevy Dealer trying to "fix" this unfixable problem. I have a new work car now and lake season doesnt start for a month. Got my case number from Chevy Assistance today from a lady by the name of ...ready for this one......I'm craping you not....."Sarah". LOL I'll let you know how this turns out.

  • medic04medic04 Posts: 1
    I have a 2008 Suburban LTZ. I got my oil changed on 2/24/14. My family and I drove to Florida from Minnesota. We are on our way back by St. Louis today and the check engine light comes on and when we slow down we here a semi-loud ticking found. Let it sit for about 25 minutes and checked the oil. The dipstick was bone dry, we have driven about 3300 miles since that last oil change, and am planning on getting one when we return to Minnesota. Added two quarts of oil and when I started the engine the ticking is now gone and sounds normal, however the check engine light is still on. Why do these vehicles have so many problems with oil usage? I've had to add oil in the past, but something like this has never happened. This is obviously not a reliable vehicle. GM needs to figure it out now!! I will never buy, nor recommend a Chevrolet again. Feeling stuck in St. Louis!! Hopefully I don't get stranded with my wife and three kids. This is an ongoing issue that GM seems to be ignoring!
  • Rshaker2Rshaker2 Posts: 2

    I have a 2007 that has been nothing but a bug piece of crap. We have had oil consumption tests, repairs, and still the #1 and 7 plugs get fouled so bad the car throws codes. Local Chevrolet dealer is not trustworthy. They did a repair in December to replace those two plugs but wouldn't tell us why it's happening. This weekend the truck threw the same codes again so I pulled the two plugs and one is completed crusted with burnt oil, the other covered in fresh oil. I've called Chevy customer service and their reps are horrible! They must be trained in making people angry. I have a 1999 that's perfect, I was considering getting a newer model but these reports don't make me confident in the product. I'm about to perform a full social media blitz on this to prevent others from this gross negligence by Chevy.

  • Rshaker2Rshaker2 Posts: 2

    So Chevrolet is sending me to a different dealer but they still haven't acknowledged there is a problem and won't agree to pay for anything yet. The new dealer was supposed to call me yesterday but I've heard nothing yet. The #1 plug is so fouled it looks packed with tar and Chevy changed it in December of last year. The #7 was coated in wet oil. The other plugs look fine. Could it be valve seals? Rings? Something worse? Who knows but the problem started BEFORE my warranty ran out so I expect this to be covered.

  • derteeberdderteeberd Posts: 1

    I thought I would add my experince with my 2007 Suburban. I purchased mine certified with 45k miles on it. I started have oil consumptions issues right away and was told by the dealer they weren't aware of issues. We started a consumtion test thatlasted forever but indicated about 1qt every 500 milez of hiway driving. They finally offered to pull valve covers and install a deflector. That didn't work and oil consumtion remained the same. Then after undergoing more consumption tests we finally started talking "lemon law" and they replaced the engine at about 60k. Around 100k we were having the same issues again we started doing consumption tests and indeed was losing quite a bit of oil that would fall under the replacement plan. We set up a date for the repair and when I dropped it off was told that on the second enine the warranty is not extended and you only get the balance. The mileage was 103k. The regional chev manager (so I was told) offered me a trad4e in plus $2500. However the trade plus the cash had to be used on a NEW vehicle! Good luck making that work when these things are $45k new for same vehicle.

    So I am pretty much screwed and disappointed with Chev. I am still losing about 1qt every 500 miles and keep 3 qts in the truck.

    Thanks Chevrolet.

  • zackp18zackp18 Posts: 1

    To all who are experiencing oil consumption on 07-14 vehicles, does your vehicle have the active fuel management or cylinder deactivation feature? If so I would highly recommend you consider this to possibly be the issue. I own a 2008 GMC Yukon with this engine destroying feature, it greatly saddens me that GM puts this feature on their new engines which would other wise be just as reliable as Gm trucks of the past. But today it's not about reliability, it's about getting owners to pay in the service department and making money. This is only costing them loyal buyers in the long run. Either way DISABLE OR TURN THIS FUEL SAVING FEATURE OFF, it definitely was the cause of oil consumption on my vehicle, which I'm sure now has some permanent damage because of running on zero oil multiple times. Now the vehicle is v8 all of the time and the engine feels much more healthier instead of constantly having to shut off and reactivate cylinders every 15 seconds. I bought a device that plugs into the OBD port underneath the steering wheel called the Range V8 and can be unplugged when you need to service your vehicle so no warranties are voided. I hope I've helped someone in typing this, and good luck to all fellow owners.

  • Well I apparently am in the same boat as every other suburban owner. I just bought an 07 with 130k on it. The truck is in great shape and I really like it. I have had it about a week now with no trouble. My father in law has had an 08 for a few months and noticed on start up and downhill with his foot off the gas that his would smoke. I just thought it was a fluke and was isolated to his truck. Mine had been fine until lastnight. Leaving his house started it up and was surrounded by a giant cloud of smoke. It was dark so not sure what color it was. I only knew of him and me that have a suburban and thought that 2 out 2 do the same thing. Those aren't good odds. Well after doing some looking this morning I guess it doesn't matter about mileage year style... Nothing makes a difference. They all have the same junk motor design. I know I have no warranty anymore but is Chevy fixing this problem for people like they should be?!  Since they should have fixed the problem before they even released the first one from the plant. I could probably replace the valve guide seals on my own but it is a lot of work and time that frankly I don't want to spend when this is their problem and responsibility that should have been taken care of 7 years ago. I paid 13 k for the truck and really thought for that money it would have been a reliable truck with minor problems not major issues. Maybe I should kept my hemi Ram. 

13»
Sign In or Register to comment.