It looks like you're new here. If you want to get involved, click one of these buttons!
Now this is how Equus Customer Service handles a problem.
I just got off the phone with Equus customer service for the fifth time and their answer is there is nothing they can do right now. They said that have to "do more research the problem before a plan of action can be put in place."
It takes a week just to get a return phone call from Tech Support. I wonder how much time it takes to "do more research?" a day? a week? a year? They will not say. They just said wait.
To me it's not really about the GPS. Its the way they are handling this issue. It's like since this is a problem that customer service didn't train on what to say. They just get dumbfounded and tell me to wait. In one conversation I was told that they are showing their commitment because they have "already put one $7,000.00 system in the car" Well it doesn't work.
Realize the fact the a critical part of the car with a major problem got all the way from design to production through quality control all then to the customer without this problem ever being noticed.
What else could be the same way? How do I know the traction control doesn't have a problem. or any other electronics? What is next?
The car is less than 90 days old.
Is this the return of the original Hyundai? It seems like it to me.