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Stay Away From Wayne Mazda!

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Comments

  • I understand where you're coming from, but hopefully you're a reasonable salesman who doesn't pull a stunt like this.

    I'm used to the back and forth of buying a car, but this was an outright lie. I confirmed the vehicle and price multiple times. The information was in writing, I figured I was set, I was ready to make my move and buy, and when I got there the salesman confirmed the price, only to have the sales manager put the brakes on it when I was ready to write up the paper work.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,348
    After many years of upper retail management and my last 13.5 years with Honda I retired last year.

    I would have never done anything like that. Why lure in a customer with a lie that is going to only cause trouble?

    Our store made an occassional mistake and we would simply take the loss when we did.

    We once put the wrong sale tag on a new Civic and, naturally a customer jumped all over it. It represented almost a 2000.00 loss but we ate it.

    So, you have new smeared them through the mud and, I suppose that is your right.

    Maybe they are a sleaseball store and if su, they deserved it.
  • My intention was not to drag them through the mud, but rather hold them accountable for their actions. When you worked at Honda, your dealership did the right thing. I've never done anything like this before, but I've also never been as put off as this before.

    For what it's worth, when a car dealership is good to me, like Palisades Mazda, I will sing their praises to anyone who will listen.

    This isn't hard, just be honest, that's what I try to do. I actually felt really bad for the salesman. We were about the same age, and he had just lost his previous job and was now selling cars. Nice friendly guy, great test drive, and he lost the sale to this "mistake".
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,348
    Before slamming them on this forum, did you ask to speak to the General Manager?

    Have you looked at other reviews on this store and, if so, did you look at them before going in?

    I'm not defending them. There are a lot of sleasy stores out there and I had to live with that stigma. I got lucky and I picked a great store.

    You seem legit and it seems they deserved what you did.
  • The gentleman who came over to me and told me it was a mistake introduced himself as the Manager.

    A friend of mine went to that exact dealership in 2009 to buy a new Miata or Mazda3. She said that they did not budge on the price and warned me that they were sleazy before I went there. I told her, "They are the only ones with a used one in the blue I like, plus I have the quote in writing, what can go wrong?". She said don't count your chickens before they have hatched, and I guess she was right. Live and learn!

    I wish I had the salesman's name, because I want to write to the dealer and let them know what a great salesman he was. I've recently dropped two such letters in the mail to Infiniti and Mini since those salesmen were great too. I remembered selling electronics in Sears, and though it was rare, it was awesome when someone would let my manager know I was a great salesman, so I figure I would do the same for them!
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,348
    In a former life, I was a Division Manager for the largest Sears store on the West Coast. I was the youngest DM in the store.

    Letters didn't come very often but they were very much appreciated.

    If the only reason your friend thought the store was sleazy was because they wouldn't budge on the price, that's not reallya fair assesment.

    At the time, those models may have been in short supply (like a lot of cars are right now) and it may have made no sense to discount them.

    But, there may have been other reasons too.

    Writing a letter to the owner or GM outlining what happened while giving praise to your salesperson would be a great thing for you to do!
  • ateixeiraateixeira Posts: 72,587
    it's so easy to get on a public forum and blast a business when the business usually can't respond

    While that's true, the trolls are usually first-time posters who publish their rant and then disappear. That's not the case here.
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,348
    Yes, I know and the follow up posts made me realize it's for real.
  • terceltomterceltom Posts: 1,017
    "The best was that Wayne Mazda e-mailed me to see if everything went well. I said no, I got lied to on the agreed price, but don't worry about it, I bought a new Miata from Palisades Mazda"

    Good for you!
  • terceltomterceltom Posts: 1,017
    "Our store made an occassional mistake and we would simply take the loss when we did.

    We once put the wrong sale tag on a new Civic and, naturally a customer jumped all over it. It represented almost a 2000.00 loss but we ate it"


    As any reputable business would!
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,348
    edited August 2011
    " As any reputable business would"

    Exactly.

    Now, a funny story I've told before.

    A few years ago, we had a Red Tag sale and most of our new car inventory had red tags hanging form the rear view mirrors.

    Tagging the lot was a huge job for the Lot Attendants and they followed a list.

    Well, we made a HUGE mistake! We tagged an Odyssey at a price that would have lost us over 2500.00! Simply a matter of putting the wrong tag in the wrong car.

    A large family landed on this car.

    Knowing a mistake had been made, the salesperson brought the tag to our Sales Manager. It was like, OMG!!!

    But...believe it or not, these people actually offered LESS!!

    So, I went out and explained to them what had happened. I told them we were willing to take this huge loss.

    Didn't matter! They still offered less.

    So, I told them..." I will honor this price NOW...if you leave, I will change the tag and put on the correct price.

    This resulted in a huddle where they discussed this in their native tongue.

    " No!..We will pay you XXXX"

    Me..." we really hope you do leave because I am not kidding,,,I will change the tag as soon as you leave our lot"

    And so, they left.

    Two hours later, they screamed into our showroom...." We take the car!"

    " OK, great! It's still a great deal at the revised price!"

    I know what they did. They spent those tow hours frantically driving to the neighboring Honda stores trying to get a better deal than our mismarked tag"

    They left slowly shaking their heads.

    We dodged a huge bullet that day!
  • ateixeiraateixeira Posts: 72,587
    Had they done their homework, they would have known it was mis-priced.

    Not an educated consumer...
  • isellhondasisellhondas Issaquah WashingtonPosts: 17,348
    They simply outsmarted themselves.

    What a happy day that was for me!
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