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2011 Sonata Tire Problems

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Comments

  • Crankee, Hyundai stood behind their product AFTER I filed a complain with BBB Auto Line, not before. Hyundai dealership was useless. It amazes me how much incompetence these guys have.
  • I sent you an e-mail last night and this morning on new e-mail. Did you get it?
  • Still like driving my 2009 Sonata with 40k miles. Have had bad experience with rear brakes, dealer replaced pads at 20k, they fell apart at 39k and Hyundai claims there is no issue. For safety I replaced right rear caliper and pads myself at 39k, thanks Auto zone. Filed interference fit on both calipers so pads move smoothly. Hyundai refuses to reimburse and denies that they have a problem, although the internet is full of complaints"like mine.. Not like other car makers who is quick to recall issues like this. Will never buy another vehicle from Hyundai USA- a Corporation who does not live up to their Customer promises..
  • You should have filed complain with BBB Auto line first. Then, they would show how they stand behind their product and customers. That is why I do not fall for all those stupid advertisements about warranty etc. Everyone should do homework first before start looking to buy a car.
  • I did get the email and contacted BBB auto line. They sent me a package last week and I filled it out then sent it back with copies of all my documentation. I'm hoping to here from somebody soon. As soon as I here something I will post it on the forum. Thanks!!
  • What was your BBB Auto Line Case Number? They just called me and I want to reference your case also. Thanks
  • I brought my 2011 Sonata into Firestone today for an oil change and to check the tires for the first time since I bought them on 9-23-12. Sure enough... my brand new $700 Bridgestone Turanza Serinity Plus tires with only 3,013 miles on them are cupping the exact same way my OEM Kuhmo tires were. The left front tire is the worst (like the OEM) and the right front is not quite as bad.

    Come on Hyundai.. quit screwing around already and do the right thing here. There is obviously a problem with the front end with this car and I'm going through tires like crazy. I reopened the case with Hyundai and also am working with BBB Auto Line.

    The sad thing here is, how many people are out there with the same issue and without a clue?
  • Hi Dennis,
    I feel your pain. Do we have any recourse? :mad:
  • The only recourse is to open a case with Hyundai and then open a case with BBB Auto Line if Hyundai refuses to address the problem. If enough people complain, then they will have to do something.
  • Seems this is an ongoing problem with this car. I guess I have no choice but to buy tires and complain to Hyundai . Is there anything going on with this problem other then everyone ATTEMPTING to complain? Oh yeah my engine blew up at 20k and they only replaced part of the engine
    not the entire thing and Hyundai has done every maintanence on it by there book log that comes with the car, and Hyundai was useless when I called to complain. Hyundai Customer service is GARBAGE :lemon:
    Rodney
  • crankeeecrankeee Posts: 297
    34K on OEM tires is really pretty good. We have a 2012 GLS that has 11000 on Kuhmo 16" tires and after front end alignment and rotation at 2400 miles they seem to be wearing flat with rotation again at 10000. The front left toe was out but within specs (pretty wide range iMO) and the tech was really on his game and encouraged by dealer SM to do it right the first time. We have had nothing but Michelin on cars for 40 years and could sell the product after outstanding service and wear. Hyundai took a gamble with leaving off the camber bolt for adjustment on the new Sonata with most cars OK but some apparently with issues. Ours is good now and will get new Michelins at 30,000 to 35,000 if we enjoy your experience down the road. good luck.
  • I keep taking my car into the agency and my own mechanic because of ongoing rear brake problems. I get grinding, scraping and squealing. Everyone says it looks fine and then BAM! I needed brakes, rotors and calipers (spelling?) I have taken the car to 2 different agencies and they tell me nothing is wrong. Now after putting on my 2nd set of brakes, my car was towed today because of the same noises and nearly unable to stop the D*** car.

    What recourse do I have???? I know there should be a recall... I feel it'll happen after I get so disgusted and trade in the car. I love Hyundai; but am beginning to feel like the song, You Lost That Lovin' Feelin'!!!
  • Well, as promised; I would give everybody an update on this issue that I have been battling for months now.

    After filing my complaint with BBB Auto-Line, I finally had a three-way arbitration conference call with BBB and Hyundai today. Hyundai agreed without reservation to:

    1. Figure out what the issue is with the front end and repair my vehicle
    2. Reimburse me for the cost of my 4 new tires
    3. Replace the two new tires that are now cupped/feathered.
    4. Provide a loaner vehicle during the repair time.

    Here is the bottom line for everyone to understand if you are having issues that you cannot get resolved.

    a. Hyundai finally came through and is standing behind their product.
    b. I don't believe that Hyundai was intentionally trying to hide anything, they just rely on their Regional Service Manager's recommendation. In my case the RSM (Richard Holloway) just blew me off and blamed it on my tires that were not covered under the Hyundai warranty.
    c. You need to have plenty of documentation
    d. The BBB Auto-Line process DOES work. You just have to be persistent.
    e. If you know you are right, don't stop pursuing the issue. You will hopefully get someone at the top who understands you are getting the run around and will hopefully take care of the issue.

    Once I get the repairs made, I will inform everyone what the cause of the excessive tire wear was.
  • dennis_hdennis_h Posts: 16
    Hyundai replaced the front struts on my vehicle and so far it appears to be okay now. I had to wait 3 weeks while they got new struts with a new part number from Korea (which was no problem). This is a known issue with some of these Sonatas. I rented 3 Sonatas while on business and all three had the same issue with chopped/cupped/featherd tires. When you drive down the road you hear "womp, womp, womp" from the tires.
  • if you don't have no noticeable vibration then your rubber on the rode are not cupped

    let us know what happened
  • crankeeecrankeee Posts: 297
    Dennis: We have a 2012 GLS that had to have the front end aligned at 2400 miles, so it was obviously out. The dealer pronounced the problem solved and the tires are wearing much better. do you know if the same problem was corrected on the 2012 with the new struts or could they have the issue. One tire has continued the wear pattern, however the other three look fair at 14,000 and may go to 30,000. I am concerned about putting new tires on if the front end is an issue on the 2012 models.
    Thanks for the postings and the experience you have passed on.
  • dennis_hdennis_h Posts: 16
    Well, I can tell you that I just came back from a business trip in Tampa Florida and rented 2 different 2012 Sonatas, and BOTH had the same issue. One had 24k miles and the second one had 26k miles. I could not believe the "womp, womp, womp" tire noise and sure enough the tires were all cupped/feathered/chopped. The tires were rotated at some point because all four were bad. I would have assumed they would have fixed this issue. My 2011 was built late, so these 2012s may have been built early using the same struts. My suggestion is open a case with Hyundai and if they don't thouroughly look into it, then open a case with BBB Auto-Line. Good luck!
  • maryvpmaryvp Posts: 2
    Hi dennis,
    mary here, have the same problem, my car has 35k miles on it and everytime we go for routine maitenance my husband would suggest if the tire can be rotated but they woul d decline coz the rear tire is cupped and the front is worn out compare to the rear, dealer says it will be too noisy if the switch is made, we are in the market of buying a new car with a third row seat,,,i guess we will have to steer away from hyundai now, if this will not get resolved,,,we fall inlove with hyundai but it is starting to fade away,,,,need help resolving this problem, coz we dont want to buy new tires and having the same problem,,,,
  • dennis_hdennis_h Posts: 16
    edited June 2013
    Mary,
    Sorry to see you are having the same issue. So many people are, but they just don't know it. First get your documentation together where your husband got the tires rotated and aligned. Next, contact Hyundai Customer Care (800- 633-5151) and tell them you want to open a case about your tires cupping. Tell them you want the Regional Service Manager (RSM) to inspect your car when you bring it in Also tell them that you are aware of the issue they are having on some 2011 and 2012 Sonata's with the front struts and you want them replaced with the new style struts. Of course they will deny it and act like they don't know what you are talking about. If they fail to do anything, after the RSM looks at it, then contact BBB Auto-Line (www.auto.bbb.org/Lemon-Law-complaint-form/) and open a case with them. Feel free to reference my case (Case # HYU1233536) You will definitely see results then!!
    They replaced all my tires and replaced the front struts on my car and I have not had an issue since.
  • maryvpmaryvp Posts: 2
    Thanks alot for the info dennis, we will give it a shot and see what happens, hoping that Hyundai's "pledge to exceptional customer service and owner satisfaction" mean anything at all!!!!
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