Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Ford Explorer - My Ford Touch issues

nvbankernvbanker Posts: 7,285
My new Explorer has 1500 miles on it. I have had to reboot the Touch twice already, it either freezes up, or blanks out completely. Anybody else have this problem and if so, can anything be done about it?
«1345

Comments

  • urdeadurdead Posts: 13
    I have a new 2012 limited and have the same problems you have had. MFT is broke and Ford is aware of the problem but does not know how to fix it.
  • nvbankernvbanker Posts: 7,285
    Oh boy, that is not good news. If yours is currently inoperative, disconnecting the negative battery terminal and reconnecting will probably reboot it and make it work again. That's what I've been doing successfully, so far. Not happy about it. This is my 8th Explorer, and I've never had one with a problem out of the box before. Grrrr.
  • I have had my 2012 Explorer for only FOUR days, my screen went BLACK for 10mins tonight after hardly working at all the first half of the day! Even though it did come back on, I will be taking to the dealership first thing in the morning!! Please keep any info you have up to date on this message board. Good Luck!
  • phantom19echophantom19echo Posts: 2
    edited October 2011
    These problems are well known. I have problems with many areas of the system on nearly a daily basis. I have not personally be told when these issues are being addressed not have I read it anywhere. I have heard rumor, (mind you it is only that), that it will not be until first or second quarter of next year.
  • Took mine to the dealership yesterday, they pulled the fuse and did a master rest on the system. I was also told a huge overhaul is being done and will be completed in Jan 2012. Ford owners will be mailed out a flash drive to load on the system. *Fingers crossed*
  • I have had my Explorer XLT for a couple of weeks... first of all My Ford Touch system isn't that tuff to master...now ... it did go black... they tried to disconnect battery... upload a new update.. but being that the vehicle was built on Sept 1 I would guess it would have the latest... any way this past weekend (out for about 4 days)suddenly the system came on with a Microsoft sync update... and popped back on ... just like before..nothing lost... everything works.. but still getting the new unit tomorrow... growing pains... still worth it..

    Rick.
  • explorerx4explorerx4 Central CTPosts: 9,459
    I have not had any issues with mine. It built in early May.
  • nvbankernvbanker Posts: 7,285
    Very glad to hear they're not ALL bad. In retrospect, why should I be surprised? The software is Microsoft, I believe. My computer crashes once a week, why shouldn't the Touch do the same??? :P
  • I think that Microsoft just provided the OS/Platform. I think the application was written by Ford or one of it's contractors. The way I read it was that Microsoft was contracted for the rewrite. However, all of this is based on second-hand information.
  • I ADD A K&N AIR FILTER. I NOTICE A INCREASE IN MY HORSE POWER ALSO MY MILEAGE. I ONLY HAVE 1500 MILES ON, NOT PROBLEM WITH THE VIDEO. THE THIRD ROW SEATING NEVER GETS USED,IT ALWAYS IN THE DOWN POSITION. THERE ARE SOME BUGS LIKE SWITCHING TO DIFFERENT
    SCREENS TO MAKE THINGS WORK CORRECTLY. I'M A BIG GUY I LIKE THE FEEL OF THE CAR ON THE ROAD. ALSO THE GLASS IS SOUND DEADING HELPS THE NOISE FROM THE OUTSIDE. THE TURBO ON THE 4 CYLINDER ITS GOES,AS FOR THE FILTER IT COST 60.00 WITH TAXES. I USE K&N ALL THE TIME. I Also WORK FOR A MAJOR AUTO PARTS RETAILER. COST OVER MILEAGE SAVE ON A TRIP 50-70 PER GAL. BUY READ ALL THE DETAILS HOW THE WORK
  • I SHOULD HAVE SAID 50-70MILES PER TANK NOT GAL
  • nvbankernvbanker Posts: 7,285
    Maybe the K & N air filter will fix the MFT? :shades:
  • My 2012 Exployer XLT with 400 miles on it has the issue with MFT going blank. Will be bringing in for service. They did say that disconnecting battery will reset the s/w. I sure hope this isn't going to happen alot. My ford dealer/service is 30 miles away. Any information anyone has to offer would be helpful.
  • nvbankernvbanker Posts: 7,285
    I now have 7000 miles on mine. The MFT locks up all the time. Given a minute or two, it usually clears up. If severe, I do disconnect the battery and reboot it, but usually it will do that on its own shortly. My beef with it is the continual lockup it seems to do. WHEN it works, it's awesome in every way. They keep saying a software upgrade is coming to fix it. Until then, I'm quite annoyed by it. Shame too, because the rest of the car is wonderful. I love it.
  • We just bought a 2012 Limited 1 month ago. It had some quirky sync moments and now MFT does not work at all. After numerous phone calls I was told by a Ford representative (unofficially of course) that the company had re-contracted Microsoft to fix the bugs that exist. Microsoft developed the platform but did not do the entire software package. Supposedly, once the fix is made Ford will send a flash drive to EVERY sync owner to patch their systems. No known timetable and obviously a HUGE project. In the meantime we all suffer. Did anyone's salesman or dealer mention this stuff before you bought????
  • robr2robr2 BostonPosts: 7,611
    Have you reset the MFT system? By doing so you'll at least be able to use it.

    BTW, Ford has be beta testing the new system for over a month now. The update is expected by spring.
  • I am the Sync Specialist at Soerens Ford in Brookfield, WI. I have a lot of customers that have had similar issues to yours with My Ford Touch. The best thing to do is check your www.syncmyride.com account for an update. Very likely there is an update available. This update will help cut down on the buffering time needed and will help My Ford Touch run quicker and more smoothly.

    You can download the update to an empty USB Drive. If that does not work call your local dealership and ask to make an appointment for the update. Check out our Sync Assistance information on our website www.soerens.com

    Hope that this will help.
    Sync Specialist - Soerens Ford
  • emiadaemiada Posts: 1
    :mad: I just had my 2012 Limited Explorer at the dealer for the MFT update since my screen went black. I was told the MFT took a crap and needed to be replaced. When I got my car back and saw the new MFT which I was told was the updated verison from Ford I was pissed. It looks much cheaper and generic then the original verison I had. I am not happy with the new look. I paid a lot for my car and the options that come with it.

    I already called my dealer and was told they would speak with the tech who installed it. I was told they may have different levels of MFT now where the top of the line verison may only be included if you have navigation, which I do not.

    My dealer then went on to say if it is the new verison I may have to call Ford's customer service to complain.
  • nvbankernvbanker Posts: 7,285
    I don't blame you. But - the public has been largely dissatisfied with the complexity of the MFT in general, and Ford's initial quality ratings have fallen precipitously because of the difficulty in using MFT. So, Ford has "simplified" the function to make it easier to comprehend. Personally, I love the device. It does so much, so well and so efficiently. And mine has pretty much stopped crashing now on its own. I became a fan when it read my texts to me.... Unbelievable!

    Having said that - I doubt Ford will change your screen back - they will register your complaint, but unless they receive a buttload of complaints such as yours, they will respond as they should, with what their research says is the best satisfier of their customers.
  • earman68earman68 Posts: 4
    Hi
    just got my one day old XLT and the voice command button on the steering wheel stop working, when pressed stopped asking for a command!!!
    when I press the button nothing happens !!!!
    any ideas, help !!
«1345
Sign In or Register to comment.