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Ford Explorer - My Ford Touch issues



  • robr2robr2 BostonPosts: 7,734
    You have to hold it for a second or two in order to get the lady to acknowledge you.
  • earman68earman68 Posts: 4
    no help but thanks. not recognizing voice command for phone book or sirius radio station by "name".. lets than 1 week old and they have in service 2 days and told me a electric part called "A" something needs to be replaces and was ordered for tomorrow".. anyone familiar with this part or problem?
    fyi.. it will recognize number of radio stations..
  • rich3910rich3910 Posts: 1
    Purchased my explorer Feb sec and have nothing but problems from day 1 and it has had the upgrade put on it. I am unable to get a real weather map showing the weather, it is just a plain map, so they changed out the radio as sync said it was in the travel link, ok so that did not fix it. The past 3 weeks my phone book has disappeared and last Friday when I went to differant screens it showed nothing, then went blank and after driving around Sat and most of Sunday the screen came back to life. I have had it looked at many times and still no fix. Evan talking with Sync Tech and now I have come to the point that they do not know anything about MY TOUCH. Is there some one else that has had the same problems and got someone smart enough to fix it.
  • xfordman2xfordman2 Posts: 1
    I have had nothing but problems with this Explorer since I purchased it just over a year ago. Between the Ford Sync and the Sirius radio it has been in the shop five times. Any vehicle that needs over 100 fuses or breakers is bound to have problems. The biggest problem is that the three local dealers in our part of the country haven't a clue of what to do because they don't understand the owners and service manuals anymore than I do. I have had over 20 Fords in my lifetime and this is the last one I will ever even consider purchasing. They have the worst dealer network in the industry a bunch of bozos ripping off the public with their high service costs and lack of skill. I had my Ford Edge in four times for the same problem and never did get it fixed at the local dealer. Service sells almost much as Zero defects and Ford talks a good game, but it ain't happening. And guess what, Serius is even worse, talk about a bunch of dummies!! Latest issue, the weather radar no longer works. Turn it on and it places me in Chicago and I am nowhere near Chicago plus the radar function which used to work perfectly, no longer functions. All you see is a blank map with all the interstates showing up, but no storms, no clouds, no nothing. And all you get when you call Ford or Sirius is a series of Duhs and Dis and Dats.
  • explortionexplortion Posts: 10
    Purchased my 2012 Limited 12/1/11. Sync My Touch never worked from day one! I have returned to the shop more than 4 times. They have replaced the APIM and USB units. It has gotten better but never 100%. I believe when you buy a vehicle with a sticker of $44,600 everything should work! Ford reps keep blaming on my IPhone 4 but I installed the same phone in the Dealer's Sales Manager Explorer and it worked 100%. That vehicle had Nav and mine doesnt. It is now down to about 4 major issues like dead spots on the tabs being unresponsive. The Tech said its because there is so much going on in index that it takes a long time. The Turn by Turn works about 50% at best. The Bluetooth Streaming worked well until they installed the major upgrade. The Ford Tech they sent out knew less about the vehicle than me. I am at 7 months and 9300 miles. Why was I not told about this until after I discovered it as I drove away on delivery! I am looking into the New York Lemon Law as I just can't take it anymore. I can't let my wife take it anywhere because I would get a call 5 minutes after she left with the problems. She depends on directions so she bought a Garmin. On several occasions the radio FM comes on randomly. The Vehicle Health report finall worked after six months. Does anyone with the NON-Nav unit have similar problems? The Ford Tech told me its an " Apple vs Microsoft" issue. Right now it's my issue because I am stuck with this 45k nightmare! Ford has screwed up one of their most reliable vehicles and is in denial. I want my truck replaced or refunded. I have wasted too much time and energy to play Russian Roulette with the Sync MyTouch system on a daily basis. It is unsafe when a person like my wife is driving along and the radio comes on blaring unprompted and random.. Come on Ford step up like I did on purchase day. Very Unhappy with my EXPLORTION !
  • calsurfer2002calsurfer2002 Posts: 1
    edited July 2012
    I too have a 2012 Explorer Limited that I paid over $40K. Today I was told by the service technician "there are known issues with Sync and the iPhone, so maybe you should think about getting a new phone". I blew up...Are you serious, a new phone! How about they get their equipment fixed. How about they stop selling a product that doesn't work. $40K+ for a vehicle that I've had to take in for service at least ever couple months for a "master reset" even after the update that was supposed to fix everything. How about they give me my money back and I go buy a car that works as it's supposed to. How can Ford get away with it? There are SO many unhappy customers that are having the same exact issues and frustrations...what can we do???
  • nvbankernvbanker Posts: 7,285
    Well, first off, your dealer tech is wrong - I have an I-phone, and it works great with the Sync in 5 Fords I have, including my 12 Explorer. It works more dependably than my wife's Blackberry does. So that's out the door.

    Secondly, the "master reset" is done by removing the battery cable for a minute and restoring it. So just do that yourself when it locks up and save yourself a bothersome trip to the dealer.

    Yes, I do have to do that sometimes, maybe every 4 or 5 months, and yes, it annoys me. It was much worse prior to the upgrade, which did help a lot. Remember though, this is a Microsoft unit, and if you have a Microsoft PC, you know they crash fairly often, don't they? What did you expect? It's not the hardware, it's the software code that locks it up from time to time. Clearly annoying, granted, however, the unit does so much great stuff, I still like it, and would put up with it again to get the features it offers.

    I assure you, Ford is concerned about the issue, and is working assiduously on a permanent fix - but these problems don't turn on a dime. There are a lot of engineering changes needed to address such a problem, especially when the sub-contractor, in this case, Microsoft, is the problem. Somebody will eventually get sued, I assure you. They should have gone with Apple.
  • I am having similar issue to you. I purchased my Limited w/Nav on 12/3/11...HMM...Bad month? My latest issue is my clock will not keep time. It just stops...I just got it back from the dealership on Saturday after doing what Ford suggested and replacing the radio?? Did you ever get a fix?
  • Kirstie_HKirstie_H Posts: 10,810
    A reporter would like to talk to owners of Ford cars and trucks with MyFord Touch. If you fit this description and you’d like to talk with the reporter, please send daytime contact info to by 4 p.m. Pacific/7 p.m. Eastern on Tuesday, September 11, 2012.

    Need help navigating? - or send a private message by clicking on my name.
    Share your vehicle reviews

  • I have a 2012 Explorer with MY Touch. My USB does not work have the time. Keeps state USB cannot be detected. While it is loading commands. Not my Samsung Galaxy will not send or receive txt. Dealer says it is up to date.
  • Ford customer service has told me to wait for the newest update and I just happed to check the site on 9/9 and there it was. I downloaded it and installed it step by step and received confirmation of the install.
    It is a huge waste of time. Not only did it not address the problems but in some cases made it worse. The Bluetooth Media streaming is a joke. It gets confused with USB and other media functions. More frustration! Yes to some people that may sound trivial but it was one of the major reasons I bought the vehicle, of course assuming that everything worked. It didn't work. My advice to anyone considering a Ford Sync/MyTouch vehicle is wait. DONT BUY It ! My dealer has tried so hard with no success. The only issue I have with them is not disclosing the problems they were well aware would surface. Ford has been useless.
    They have a standard robot like answer " Wait for the update". I did and all it got me was another wasted weekend trying to fix the problems of my new 42k Explorer!
    Never again Ford. Thanks for all of your non customer support. Maybe you should have taken the incentive money to fix your defective system.
    My phone update came out in February and on 9/10 they produced an update that doesn't address the IPhone update. Don't waste your money!
    Explortion owner
  • I just wanted to say I surrender Ford. I found a Toyota dealer to buy the Explorer from me and I have wasted way too much time and energy. Ford has made two offers. Imagine spending 44k on a vehicle that has not worked for 11 months. Ford has made two unbelievable offers. One is a maintenance program for 24,000 miles (Toyota gives that on every new car ) and the other being one payment. This move was just as ignorant as repeated denials to attempt to fix the problems. Yes, all of you attorneys willing to work on this THEY REFUSED to try to fix the problem. I am getting rid of it because they will never have a fix and the buyers will watch the watch the value bottom out and Ford right along with it. Yes Ford where quality is Job 1 and the customer is Job 2 at best. It appears the "Dirty Job guy" forgot to tell you about the Dirtiest Job he has been on where the buyers are getting "Jobbed". Owners beware that several law firms are putting together Class Action programs and having no problem finding willing participants. Watch the value on these disasters plummet. the Edsel just found a successor. Good luck, Explortion
  • Posted on the forum site on 9/11/12 was the following message from the geniuses at Ford:
    "The MyFord MyLincoln Touch 3.2 software, which was shown as being available on certain vehicle configurations this past weekend, has now been removed from the website. If you’ve downloaded this software onto a USB drive, but have yet to perform the update, please do not install it in your vehicle. We will make an announcement when the update becomes available on"
    It is now 10/3. Unfortunately they didn't tell you what to do if already installed. They maintain a database of up to date installations so what's next. Idiots!
    There is only one reason Ford didn't request the government bailout money, nobody knew how to fill out the forms! Suckmyride will be posting something soon I bet, NOT!
    One year and my Explorer Limited has lost 25% of it's value with 11K miles. What does that tell all of you suckers like me. Explortion
  • choe1choe1 Posts: 1
    I have a 2012 explorer with a lot of the same issues. Been to the service shop 8 times. Most of the screen lock-ups, screen staying on, phone not connecting, etc.... Most issues have been fixed. My ongoing issue is they have yet to fix my phone Bluetooth pairing issues and microphone issues. They first acted like it was my phone until I told them that I used both an android based phone and a windows phone (2 different windows phones) and had the same results. The lady at the dealership told me that there was someone else that brought their vehicle in 5+ times with this issue and they had an iPhone 4gs. They have replaced my module, flashed it 3 times, done many updates and still can't figure it out. Taking it back in on Friday to have the microphone replaced.

    I just thought I would pass it on since a lot of the dealerships are saying it is an iPhone compatibility issue.... Which it is not.
  • Another bad phone? Wow could it be that Ford is working on a phone of their own to take care of all of tech challenged suckers who laid down $40 grand plus for their "brainless tech mobile"? So after 10 months and six plus trips to my dealer, a wasted meeting with a Ford field rep expert who explained to me it's an Apple vs Microsoft issue! And in the same discussion went to great lengths to tell me how to install "Apps" in the 2012 Explorer Limited. Before he got too far into his ramble I informed him that this model does not have that capability, just read the Ford literature. Reading being the assumption of mine on his ability to read. I have good news and bad news ( not a joke). Good news for me and Ford that I am dumping this technological wonder and bad news for any hopeful owners of resolution. I had it appraised and in three weeks the value dropped two grand due to the sudden glut of 2012 Explorers showing up in dealer lots in my area. I live in the Great Lakes snow belt area where 4 wheel drive vehicles hold steady at worst. Picking up my 2013 Toyota Highlander in a couple of days. Amazingly enough my IPhone 4 set up in Toyota's Bluetooth system in 5 minutes including streaming music and apps. The Nav system also worked flawlessly right from the first try. Goodbye " Fix or Repair Daily". The only thing worse than the My Touch and Sync system was the Customer Support Team. I went all the way up the ladder and they would be real nice and understanding until you asked for something. I was offered a Maintenance Package for my troubles ( standard with Toyota) and when I finally got to the lead supervisor I was warned that I better take their offer or it will expire. The other good news is there are several large eastern law firms willing to include you in their class action lawsuit. Ford customer service was very consistant in their position, "wait for the update". Three updates later and Ford posted another one on the Sync website so I immediately downloaded and installed it! Two days later they posted a warning on the Sync website directing you NOT to install it in your vehicle. What a joke on the already nervous auto buying consumer. I did the best I could getting rid of it, preserving my rights for damages and getting a great deal on a Toyota. Hopefully when the CEO of Ford gets my letter and backup along with the contact information and documented emails I saved from my experiences with Customer Support he will take some action because Ford stock is edgy at best. Makes you want to run right out and buy one right? Don't buy the Explortion!
  • I have never before even responded when included in class action suits. This time I am so frustrated with Ford's responses I will be a willing participant. How do they release a product with so many flaws? Unbelievable!

    My time is valuable(at least to me) and I have no intention of going back to the dealer over and over again with no solution. When they have it all worked out I'll let them fiddle with my car again.

    Interestilngly my Lincloln MKZ with the hard drive version of ford sync works great, not as feature-rich, but very solid.
  • devinzdevinz Posts: 1
    edited November 2012
    I bought my 2012 Explorer XLT in October 2011. At the time they didn't have one in stock with a navigation system in a color I liked. The one I bought has the MyFordTouch system but no navigation system. I was told by the salesman and the accessories representative that I could upgrade the MFT with navigation when it becomes available. I checked in with them every couple of months and was always told it's not available yet. This past week I stopped in and was told that Ford has decided not to allow people to upgrade their MFT with navigation. If you want navigation you have to buy it with the vehicle.
    I have a Garmin but I prefer a built-in system. I'm furious about this. I would not have bought the vehicle at all if I know about this. There are already so many problems with the MFT in my Explorer. Right now it doesn't work at all. The dealership says the SYNC module is bad and they have to order one. WHY DON'T THEY STOCK PARTS THAT OBVIOUSLY CRASH?
    As soon as possible, I'm getting rid of the truck.
  • I was not told that it could be converted. In fact I was told you cannot convert it. However, I was not told that My Ford Touch was not functioning properly and that a large update was imminent. They knew about all of the problems. I purchased an Explorer Limited that was north of 40k. I had it for 11 months and dumped it for a Toyota and took a huge haircut. The Explorer problems are flooding the market. Get rid of it before you drive yourself crazy. Nice looking vehicle but obviously beauty is skin deep. Read my prior correspondence and what Ford Customer Service was like. They offered me an extended maintenance plan and one payment. After going through all of that I found a place to unload it and never buy another Ford. Good riddance Explortion!
    Funny thing the Toyota works, all of it works.
  • explorerx4explorerx4 Central CTPosts: 9,613
    Don't blame Ford, you were sold a bill of goods by the dealership people.
    Nav costs an extra $900 or close. It's not just an MFT software upgrade. although it seems like it could be.
  • I just took possession of a new 2013 Ford Explorer yesterday. I love it, with one exception. I use an iPhone 4s and had no trouble syncing my phone with the system. Unfortunately, whenever I use the phone feature, everyone I have talked to has had similar comments including "you sound like you're sitting in the back of the truck and the microphone is in front", "you sound like the microphone is covered with wax paper", "you sound like you're inside of a barrel", and "you sound like you're miles away". I've also noticed that the phone cuts in and out through the system, even though the connection on the iPhone is not compromised. We have found this to be true on two different iPhones, mine and the owner of the dealership who is also a friend. Today we tested a droid, and everyone we called said we were crystal clear. Any ideas why none of the iPhones are understandable?
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