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2013 and earlier-Mercedes Benz M-Class Prices Paid and Buying Experience

sshowittsshowitt Posts: 137
edited January 29 in Mercedes-Benz
My M/B dealer is Viti MB in Tiverton, R.I. They are a single store dealership with customers in all of New England and New York. All cars are sold at MSRP, no additional markups for hard to get vehicles. Their service is impeccable, never a hassle or any unexpected charges. No matter how you are dressed or who you are, you are treated with respect by all the employees. Their only fault is that they give Toyota Corollas for loaner cars.
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Comments

  • I bypassed two closer MB dealers to purchase three MBs from this dealership. It is by far the best MB dealer in the WDC area and I can't speak highly enough for it's superior customer service. It starts with sales (Gregg Eisenber) and ends with Peter Gregori in service. These people know how to take care of their customers...tell them Bill Shaw sent you. :-)
  • SilverStar or Helms Brother... which is better?
  • I use MB of Pleasanton and am very happy with them. Their parts guy, JR, is a wealth of knowledge.
  • gpvsgpvs Posts: 214
    Anyone have any service experience from this dealership? What loaners do they provide?
  • On the Big MB list last year, a poster had taken his W140 (I think) into ASC for some service work and an oil change. After reviewing the invoice, he discovered that ASC had added Slick 50 to the oil without his permission and charged him an exhorbitant fee. The engineers on the list told him not to drive the car one foot further (because of the potential harm Slick 50 can do to an engine I guess) and have the dealer flat-bed the car back to the dealership to flush the Slick 50 out...one responder even recommended that the dealer should overhaul the entire.

    In any event, I have avoild ASC for this and other reasons posted to that list. I live closer to ASC and HBL but go to EuroMotorcars because of it's reputation and extremely high level of customer service. YMMV.
  • mtsangmtsang Posts: 70
    I am in the market for a ML. Does anyone have sales and service experience (and tips) with MB dealerships in Northern New Jersey? Thanks in advance.

    Mike
  • biker5biker5 Posts: 199
    I'm talking about the Service Advisor, he is very helpul and knowledgable about his proffesion.... his name is Richard. The only down fall was their loaner car I always get a compact car like chevy cavalier, mazda protoge. But they said that they are giving ML320 as a loaner car, I ask them where is it...They say is all gone..what a bummer.
  • gpvsgpvs Posts: 214
    Thanks for the advice. On another note, what kind of loaners do they provide? Do they use enterprise like ASC and HBL? I used to bring my Disco to HBL since I work in that area and a lot of times the loaners are in really bad shape and very small, even when you request a bigger one, if they don't have any left, you're tied with what they have. I don't really mind driving a small car if I don't have to bring my kids with me.
  • It is my understanding that Euro uses MB loaners if you're lucky enough to be one of the first to get there in the AM. After that, they use brand new Enterprise loaners. I've never ever had a "beater" car as a loaner and I've arrived as late as 11am to drop a car off. On Mon and Tues, they send out as many as 75 cars. So schedule an appointment on Wed or Thur if possible when the service workload is lighter.

    I also understand that Euro is one of the top five MB dealers in the US...so they can not afford to send out beaters as loaners.

    I do not work for them, but am a very happy customer. Hope this info helps.
  • gpvsgpvs Posts: 214
    Thanks for all the info. I will definitely schedule my first service with them.
  • Those boys in Alabama still have a ways to go. I have a ML320.
    1. First Day home it wouldn't start, had to be towed back to the dealer! Bad starter.

    2. GPS didn't work--and, yes, we followed the directions..i.e. driving around.

    3. Cup holder fell out in open position. Had to order a new one.

    4. Window had adhesive that continuously brought glue to the surface.

    5. Dash vent for Heat and Air came unsnapped and had to be replaced.

    6. Foot panel on passenger side is falling off.

    These are the manufacturing problems that we have endured.

    As for the engineering problems, the dealer states that the "vehicle has an inherent problem
    of idling too fast. Don't dare take your foot off the brake for a second when stopped.

    After noticing the transmission slipping much more than any other vehicle we've ever owned, dealership told us that it always happens when cold.

    Cabin heat cannot be adjusted for comfortable climate for all occupants (east coast climate)

    Major problem with telephone technology. We paid 2200 dollars for a phone that's incompatible with most used services today. I was told, "too bad" you paid for a phone that works, you got a phone that works! Mercedes admitted that they slipped up on that technology and let it get ahead of them.
  • dennettdennett Posts: 332
    We bought our new C at this dealer, we did get a new 01 ML loaner, but when we got it there was only 1 left. I was told they have 80ML loaners, if you go in on a Sunday you'll see them. Some are out long term, some 2-5 days or even weeks. There seems to be about 30 for the 1 day appointments. You need an early appointment to get one, 8:30 at the latest, if you want one I'd make a 7:30 appt. Who was your saleman? Ours was Ron and we were very satisfied with his services. In the service area we've delt with coulette, she's a bit condescending, I'll ask for Richard next time!
  • biker5biker5 Posts: 199
    Hi! Bill,
    Can you believe that I didn't buy my ML from this dealer and they treated me nice, The reason why was, when I was shopping around for my ML I test drove one from them and started talking about the price of the vehicle, they are insisting that they can't give me the ML below MSRP I tried to negotiate because I knew exactly how much is the invoice price of the vehicle and the option I wanted. The bottom line we didn't make a deal.So I tried the internet buying experience and its really works with the help of this site EDMUNDS.com. In short I got mine at MB Laguna Niguel we just willing and dealing thru email and we got a deal they even pick me up from Chula Vista where I live to thier place and gave me 20% off of all accessory I bought that night. Plus I have a one free full detail every year.It's just a little too far from us here, but maybe if I have a long day off I can take it to them. Anyway, Try Richard next time. Are you going to 2nd SO CAL Run?. I'm thingking about it.. I went last year. Have a nice day..
  • dennettdennett Posts: 332
    I'm hoping to go on the fun run! It all depends on where it is, if it starts in the Malibu area I doubt it, it would be 200 miles just to get there. If it starts in the Orange county area then I hope to go, I only wish it was a similar route to last time!!! I suggested a Temecula Start, but I guess that was too similar to the last one.
  • mercaramercara Posts: 291
    I just completed a Schedule A service at this place. They did a pretty good job and even
    replaced the blower motor which was some-times making a hardly noticable rattle. (under warranty). However, when I mentioned the updates to the latches and stuff like that, he brushed
    me away and said that Mercedez-Benz would contact me about any upates. I didn't push the issue too much.

    Tony
  • mercaramercara Posts: 291
    Initially when I bought the car, I emailed a few ML owners in NJ and a lot of them did recommend Ray Catena. I didn't use them cause, they didn't offer a loaner car as I didnt' buy my car from them. If you live nearby and dont' mind taking a cab back, you can try them.
  • mtsangmtsang Posts: 70
    I have been getting my MB service at Globe MB in Fairfield NJ. They use to provide loaner even for the $50 oil change. They've cut back. Now they will give loaner only for "major" maintenance work.

    I will check out Ray Catena for my next MB. Thanks for your feedback.
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