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2013 and earlier-Mercedes Benz M-Class Prices Paid and Buying Experience

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  • I bought my ML from Millenium in Bridgewater. If it is moderately convenient for you, I would use them. My sales rep was Dale, who came from Ray Catena before. I had what seemed to be trouble initializing the Tele-aid; after insisting it was a verizon/AT&T problem I took it in, got a C230 loaner and picked it up with MB insisting it was a carrier problem in the area; 2 days later I was in Pennsylvania, tried and was able to set the Tele-aid, so Milenium was right, the problem was not MB nor the dealer, but Verizon/AT&T. Have not been back to the dealer since (2k Mi.).
  • drew_drew_ Posts: 3,382
    diwc240 "MB C-Class Owners: Meet the Members" Feb 28, 2001 5:33am


    Drew
    Host
    Vans, SUVs, and Aftermarket and Accessories message boards
  • lsl1207lsl1207 Posts: 6
    At 26K so far I've needed new brakes (10K) , New Navigation system (25K), and a new transmission (26K). Next time I'll buy Japanese. Also, Autohaus MB in Pompano , Florida is the worst dealership I've ever dealt with. They can't fix the cars on the first visit and they're not very nice to service customers.
  • fried13fried13 Posts: 7
    Anyone have any comments about Benson Motors in Annapolis, MD? Just 60 days into ownership of a ML430 and looking to move my (personal) fleet to MB. All and any comments would be appreciated.

    Fried
  • primitiveprimitive Posts: 20
    InterCar MB in Newton. Friendly, knowledgable, fast. Smooth experience with my first repair.
  • bertram60bertram60 Posts: 113
    was overly cooperative during FSS A service (13k miles). Had a lot of little things done; A service, sunroof was getting covered with grease, alignment, activate fog lights, brakes squealed, A/C wasn't cooling, class three hitch installed.

    Loaner was Chevy Cavileer through Alamo at dealer. I upgraded (sort of) to a Grand Prix for $10. The Pontiac had just been recovered from a theft, but was in excellent condition. I think dealers want you to appreciate what you have, as I hated this car!

    I wasn't going to have MB install the hitch, but when i started checking, no one was comfortable with removing rear bumper skin. $285 for parts, $219 for labor!!!! Yikes, double what I paid on our last truck for a Draw Tight class III, but cheaper than fighting with some shop to get the bumper skin repainted or replaced after they destroyed it.

    BUT, A/C problem ended up being major and required car to stay for five days! (dropped off Thursday, picked up Monday). New parts had to be flown in from factory, then a wiring harness was pinched and caused balance of electrical system to fail! When I went to my service advisor (Farrel Gerber) to ask MB to pick up the $50 for rental upgrade he said he'd just deduct something from the bill, and boy did he. Total bill was $326.48!!!! Hitch was on MB! I paid for labor ($219) and alignment ($89) plus tax. That was it!!!

    This great experience was only marred by a less than stellar cleaning job (car was spotless when dropped off, all they did was run a chamios over the car and park it under a tree with some eager birds in it, and arriving home to find that remote locks/alarm won't work with keys due to electrical system being disconnected for so long. I just need to run car by and have them reprogram alarm/keys which i've been promised is a five minute proceedure.

    All in all what could have been a catastrophie was turned into a wonderful expereince, solidifying my relationship with the dealer. I will be back for service and to get an ML500.
  • bombetsbombets Posts: 2
    Hi ... I just wanted to let everybody know how great this dealership is. For the past year I have been bringing my 2000 ML 320 to this dealership for regular service and also those unscheduled visits to fix minor annoyances. They have always treated me well and their work is excellent. Occasionally they would send me surveys to fill out and in return I get free goodies like key chains and for the last survey I did I got a free detailing job worth $149.00 and to top it all they provided me with a E-320 as a loaner while they were detailing my car. All these pampering and I didn't even buy my car from them. So if any of you ML owners are not too happy with the service you get from your current dealership and your withins driving distance, I highly recommend MB of Calabas ... and if you do come, try to hook up with my service advisor named Bill Horvat, he is one of the best.

    later then
  • I honestly have to say this is the best Mercedes dealership on the east coast. They will go above and beyond for their customers because customer satisfaction is #1. I purchased my 2000 S500 there and they have always taken care of my G-Wagen when i bring it in. Unlike a lot of benz dealerships, they are not snobby or mean. They do have the best loaner cars, before they had an on-site enterprise rental car which rented out chryslers and ford SUVs for free. But now they have new 2001 E class and M class rental cars, which i think is very neat. They have a wide selection of Mercedes and i would recommend it to anyone.
  • gottabeegottabee Posts: 10
    anyone have any comments on rusnak of pasadena or calstar motors in glendale for their service? or any better ideas in the general area?
  • I saw some posts about buying a 2002 ML and thought I'd share my personal success story. I went down to my local dealer and was quoted MSRP for an order - they seemed more interested in trying to sell me a 2001 model left in stock. I made the mistake of giving the salesman my phone number and I finally told him to quit calling or I'd never buy there again. I have bought two MB's previously - a 1998 ML320 and a 1999 C230. Both vehicles involved the usual grind of back and forth to "the manager" and focusing on the payment instead of the sale price. I saw a post a few weeks ago about the internet manager at Mercedes Benz of Bakersfield so I called him. I gave him the vehicle I want: 2002 ML320 Black Opal/Charcoal/M1/M2/M5/Bose and he just gave me a flat quote of $1000 over invoice. No haggle or anything - the guy just went to bottom line. I called my local dealer back and they assured me that there must be a mistake and I was probably buying a 2001 model. So of course I called Bakersfield back and he sent me a written quote by email on the 2002 model. Needless to say I'm pretty jazzed waiting for my new 320 due in October. If you are near California you should hook up with this guy - very easy and nice to work with. Doesn't even sound like a car salesmen. My dad is working with him right now to order a G500 for delivery later this year. If anybody is interested - here's the guy I am working with:

    Ron Hoff
    ronhoff@sangera.com
    800-848-3494

    The more we support dealer sales like this will eventually change the way the whole business works. Tell him I sent you...
  • sport320sport320 Posts: 11
    I brought my ML 320 in for a number of small issues. Occasionally when starting the car the fuel gauge would not register any reading, the drivers window would intermittently not operate, and I smelled something burning when driving from time to time (all hard to find things I guessed). The dealer replaced the window switch and the fuel sender (more about this later), and found a small leak in the transmission fluid which they believed was causing the burning smell.

    It has 25,000 miles and I was surprised when I was told I needed new front brake pads and rotors as they were 95% worn, I was told the back brakes were at 40% and could wait longer. I am used to brakes later closer to 40,000 miles but this is my first SUV so maybe they don't last as long. I had them replaced and picked up the truck. The next day I smelled gas while driving and when I pulled over to a gas station (the gauge was visibly dropping) gas was pouring out and across the undercarriage.

    I called 800-for-merc and they were very helpful and arranged for a tow truck to take me back to the dealer. The dealer told me that a fuel line had ruptured and blamed it on damage caused by the bad fuel sender that they had replaced the previous visit. Personally, I wonder if a fuel was just not properly re attached. I was also surprised that they didn't fill the tank up for me. It had approximately one gallon of gas in it when I got it back.

    Anyone have comments? Are other people going through brakes as quickly?
  • alg70alg70 Posts: 2
    Any positive experiences in Essex County?
  • brdrbrdr Posts: 7
    I had to change brakes at 20K and 45K on my 98 ml320. Had the tranny replaced as well at about 25K. After the 45K brake replacement I wrote to mbusa. They just gave me the usual runaround like the best materials are used, blah blah blah. Needless to say very disappointed....
  • Hi
    I have to say I have not had good experiences with Keyes Mercedes. 1) They never have enough loaner cars. 2) They had my car at least 2 weeks before telling me what the problem was and how it could be fixed. and 3) They have fixed or installed factory items incorrectly more than once and 4) They take the "blame the other guy" attitude whenever there is an issue - it's always someone else's fault - Mercedes USA, the warranty company, the guys in the back, etc. and they don't take responsibility for their part in the problem.
    I will say that they are very smooth and polite when they are doing all of this, so beware.
    A regretful Mercedes owner
  • I own a '99 ML 320 with 75K on the odometer which was purchased new and has been well maintained throughout its life. It has been expensive to maintain, e.g. brake pads wear quickly, the build quality is poor, and beginning about 10k miles ago, major components are failing. These include the entire instrument cluster, door locks, A/C compressor, rear hatch lock. Compounding these problems are such things as fuel level indicator which is unreliable, door locks which seem to have a mind of their own, and interior door insulation which leaves a sticky residue on the drivers window whenever it is lowered and raised. The dealership here in Atlanta (RBM) is hopeless and full of attitude. Is this an isolated incident or fairly common with these vehicles? This was my first - and last Mercedes Benz. It's absolute rubbish. MB, take a lesson from the Japanese and learn how to build quality vehicles.
  • sj9197sj9197 Posts: 3
    Could anyone recommend quality and customer friendly MB dealers in Central New Jersey, please?

    Thanks.
  • veeikleveeikle Posts: 13
    Prestige MB paramus nj........great dealership...
    salesman...ask for Rudy...service...work with Billy....both my wife and I have cars from this dealership....lease prices were sharp...service is excellent...loaner cars are plentiful...and if their is a problem,the general manager is available!!
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