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Mazda CX-5



  • stevedebistevedebi LAPosts: 3,732
    A couple of points:

    For whatever reason, I have found that traveling at higher altitudes brings better MPG.

    As to the firmware update, most dealers do it automatically when a car is brought in for service.
  • yuma5yuma5 Posts: 4
    I experienced a very violent surge at a stop light. The car lurched forward as if it had been struck hard from the rear. Our heads hit the head rest very hard. The car surged forward about 3 to 5 feet. If I had been bumper to the crosswalk and someone was walking in front of the car, they would have been struck. This has happened 6 times now. Two of them, the first and last, were severe. The first one happened the day we bought the car new.

    The dealer has no explanation other than it is a break-over-gas computer problem that can not be corrected.. This is turning out to be a dangerous car to drive with a lot of attendant anxiety and even though it is a fun car to drive (with 31+mpg so far) I wouldn't buy it again. It has about 10000 miles.
  • gillbgillb Posts: 30
    I'd like to thank everyone for their input. Cars, computers, cell phones, hotel reviews whatever. I agree there is always going to be a mix of the good, the bad and the ugly. I guess what you always try to discern is if there are clear patterns or experiences that indicate a risk that you may not want to take. Clearly that CX-5 has an overwhelming number of positive reviews behind it and a small but perhaps disconcerting number of negative reviews especially concerning the transmission, firmware or other electronics. Post 474 is one of a number of examples of the vehicle acting in an unexpected way.
    The CRV is my benchmark because I was lucky enough to get two excellent vehicles in a row. But I note that others were not as lucky and have suffered through their ownership of BMWs, Audis, VW, Toyotas, Buicks and whole host of other vehicle models.
  • Absolutely. Every now and then, a glitch happens involving any product from any manufacturer. Even something simple like a bad connector can cause strange intermittent problems and much pain to the buyer. Possibly a most important consideration is how the manufacturer addresses such cases. I once, in the 90's, had an issue with my second new Toyota truck. The dealership took the vehicle back and, working with Toyota, performed several thousand dollars worth of work and gave me a loaner car for the duration--great service. I had an engine issue with my new Honda Accord. While I could write a short essay, Honda's response was the opposite of Toyota's and a source of pain for a year. It took the involvement of two state attorney generals to get a response! Thankfully the majority of my vehicles from several manufacturers have been very good. In fact I'm finding it difficult to part with two of them (VW and Toyota) that have been running well for over 140k miles.
  • gillbgillb Posts: 30
    I totally agree. I don't have any first or second hand experience with Toyota. But it seems that Honda, Acura, BMW can either be very positive or negative experiences depending on the dealership and mood of the manufacturers Regional Service Manager.

    So does it even pay to ask the question how good is Mazda in responding to technical problems that rise above the dealership level or are there too many local variables to even make it a meaningful question?

    It seems if you have a serious problem your state's Lemon Law might be a more important factor in getting a problem taken care of then the quality of Customer Service and support your going to receive from the seller of the vehicle. Maybe Edmund's should have a 50 state guide to using the Lemon Law to resolve unresolvable problems.
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,921
    edited November 2013
    There's some "quick links" at Autopedia

    Getting Some Lemon-Aid From Your Lemon Maker

    And yeah, a good dealer can make living with a lemon tolerable. But lemon laws are so weak, why should the manufacturer or dealer bother? Just look at the limits and exclusions in that Autopedia link.
  • gillbgillb Posts: 30
    Thanks for that link
  • I bought my 2014 CX-5 Touring Pkg AWD back in June. I currently have less than 4K miles on it. I am liking the car very much but I'm not getting very good gas mileage. Around town, only around 22 mpg. On a trip a little under 25 mpg. I spoke to my dealership and they assure me that I should be getting what the estimates are for this vehicle. They say that Mazda is 104% on their mileage estimates. They don't know why mine is so low and tell me that they will do some diagnostics the next time I bring it in for service. Is anyone else out there experiencing this on their new CX-5?? Any thoughts?
  • I wish I could buy customized headrests for my new Mazda CX5. The ones I have are ugly uncomfortable, and I get back ache after driving it. Headrest pushing my head down and there is no neck support!!! I did not notice it when I was taken into a driving test. Does anyone have the same problem. I wish to hear from manufacturer that they can give me a fix for this problem!!!!!!
  • I happen to come across your comment about the paint and I couldn't believe someone else is complaining about the same topic I was mentioning to the dealer a few months ago. I bought my 2014 CX-5 Touring in June 2013 with the upgrade white paint and then a few months later, I notice two small dot-like areas on the driver's side that resembled more like missing paint rather than something that hit it. It was literally a tiny circle of no paint, in two spots. I mentioned it to them and they said it was a pebble or rock that probably hit it. I said it doesn't seem like that to me but then second guessed myself because I figured anything is possible. Now I can believe that I am reading others with the same issue. I may show these comments to the dealer to see what they will say about it.
  • I purchased the 2014 CX-5 Touring in June 2013 and I immediately was not impressed by three things:

    The BOSE sound. I thought it would be much better. I was a Bose fan but I am not so sure anymore.

    I don't like how the volume knob turns. It takes to many turns just to increase the volume a bit. It is not smooth turning. I also don't like the volume function on the steering wheel. It is not smooth also. After a bit of time pressing it, you get an annoying beep.

    Depending on what you are listening to on the radio (it's hard to pinpoint), the tunes seem to go freakish and sound like they're coming from different speakers and then switch back. It is hard to describe but it is not consistent.
  • You can go to setup and get rid of that beeping when you increase or decrease the sound.
    That last part,does it switch speakers while your using the navigation? That just happen to me the other day and I had to turn up the volume on the Nav equal to the radio.First time that ever happen to me but I don't use the nav very often.
  • stevedebistevedebi LAPosts: 3,732
    "I wish I could buy customized headrests for my new Mazda CX5. The ones I have are ugly uncomfortable, and I get back ache after driving it. Headrest pushing my head down and there is no neck support!!! I did not notice it when I was taken into a driving test. Does anyone have the same problem. I wish to hear from manufacturer that they can give me a fix for this problem!!!!!! "

    My wife has issues with her neck, and for our Civic, I turned the headrests around backwards and put them back in. Then I purchased a soft headrest wedge to install. I don't know if the ones in your vehicle will work that way, but it might be worth a try.
  • audia8qaudia8q Posts: 3,138
    Do you have HD radio on your CX-5? If so, I bet that's the "freakish" sound your hearing. Depending on your location HD radio reception isn't as good as regular radio. This often causes fluctuations in the sound that can be dramatic. It's not just a CX-5 problem but a similar problem with lots of cars. (search HD radio problems)

    Push the button that turns off the HD radio and listen to regular radio and see if the same problems continue...good luck.
  • I now have about 10,000 miles on my 2013 CX-5, mostly interstate and throughway miles.
    "25.7 average." That's using cruise control and driving like a bluehair. Mazda's sales hustle is a load of crap.
  • I first noticed hundreds of white pinpoint to 1 mm divits in the clearcoat at 6000 miles. Some are down to base coat and a few are to bare metal. Mazda: "that's not covered because it was caused by outside influences." My [non-permissible content removed]. Can anybody out there comment on a showroom bought new $30k vehicle that has all the paint coming off the front of the car - at 6000 miles? Mazda Corporate is downright crooked. They fabricated on my complaint and closed the file without telling me. The dealer doesn't care - he sent me to Mazda Corporate.
    Shame on Mazda!
    ps I am a devoted carhead, using Mother's and Maguire's products especially their yellow carnauba wax to protect the finish.
  • I just got my cx5 and am having the same issue with the same phone. have you found a fix?
  • tenfourtenfour Posts: 4
    edited November 2013
    I have my AWD CX-5 for one month and less than 2k miles. No paint issues; need to mention that the paint appears to be no different that of Honda or other Japanese manufacturers, none of which are in the same league for durability as VW or the German manufacturers. Phone: system worked perfectly with my Samsung SIII. Got a little more used to the Bose audio system. Using the EQ settings I mentioned earlier helped--not so annoying (except on mono sources like news or talk radio) but still not thrilled with anything Bose; hope that Mazda considers a knowledgeable company to do their future audio systems. MPG: 27-28. My '08 Mazda3 took several thousand miles to break in but now regularly does better than it's ratings. Note that winter decreases MPG. Transmission and engine work well together: one of the best automatics I've ever driven and enough to make me re-think my long time preference for a manual. Now for the big issue I'm experiencing: from the day I after driving it off the lot, I have a vibration problem. Dealer re-balanced tires; next time back, replaced two wheels and tires. Went on a long trip and still experienced vibration that's strong after 60 to 80 mph (did not exceed 80). I had winter tires/wheels on order from Tire Rack which they shipped precision balanced as a set. Recently installed them--STILL having vibration from the rear as before. (Wife says it feels like a massage chair!) I have an appointment with the dealer who seems to wonder what to do next as it now looks like a drive train problem. I'm not a happy camper because of this major issue with what appears to be an otherwise excellent vehicle. Need to have resolution soon... or?
  • I have the same problem but I am using an iPhone 5. The dealership told me that it is apple that is blocking it. I somehow don't believe them. I also asked them what Pandora is because it doesn't work. I was informed that it is not available in Canada.
  • lds1966lds1966 Posts: 2
    edited December 2013
    I purchased my Mazda CX5 in June of this year. I am so disappointed with this vehicle.
    The command start sucks. Won't start half the time. Comes back with ER on the screen which is supposed to mean "error". But when I look out the window the vehicle is running. Having to walk outside to get within 100 feet in order for it to work.
    I hate the fact that you cannot lock the doors while the vehicle is running.
    No running lights come on when you start it with the command start unless you leave them turned on when you turn the vehicle off.
    Does not get the fuel mileage that they claim it does.
    Next time I go to purchase a new vehicle I am going to rent the one that I am looking to buy so I can check it out thoroughly before I throw away $42,000.
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