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2012 Chevrolet Equinox

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  • gmcustsvcgmcustsvc Posts: 4,081
    Good afternoon equinox_atx,

    We're sorry that the dealership has had a hard time diagnosing what happened with your Equinox; if you want for us to check into this further, even if it's documenting your concerns until we have success getting this resolved, please email us at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your dealership).

    Sarah, GM Customer Service
  • I bought a 2012 Equinox 1LT FWD, 4 cylinder in August 2012 and have about 5000 miles on it. It is currently sitting at the dealer for the second time this week awaiting a new heat actuator.

    On the coldest day in the life of this vehicle, I did not have any heat. When I took it to the dealer, they told me that it worked fine for them but back flushed the heater core and returned it to me the next day. On the drive home that night, the heater faltered again and the service department at the dealership basically told me that I don't know how to work my car.

    Should this kind of thing be happening at 5000 miles? Has this problem happened to anyone else in this model/year?
  • gmcustsvcgmcustsvc Posts: 4,081
    daizygirl1,
    If you would like for us to follow up on this with your dealership, please email us at socialmedia@gm.com (include your name and contact information, a summary of the situation, the last 8 digits of your VIN, and the name of your involved dealership).

    Sarah, GM Customer Service
  • Purchased a new 2012 Traverse LT in June, Experiencing Rough idle when first starting after a long sit, and engine noise when cold (sounds like a pulley).
  • gmcustsvcgmcustsvc Posts: 4,081
    Good morning alexsmith,

    Have you had this checked into by your dealership? Were they able to locate the source of the rough idle and engine noise?

    Sarah, GM Customer Service
  • Hey Folks, after a few rants and raves on the "Fight for the Recall of the Nissan Rogue" forum, we traded it in and purchase a gently used 2012 Equinox with 15,000 miles on it. I must say that we have been Asian Import owners for the better part of the last 15 years and this vehicle impressed us. Better fuel efficiency, larger cargo space, more legroom, just to mention some of the highlights I have noticed (It's my Wife's Primary Vehicle) I am in the Auto Service Field as an Independent Service Facility Manager, with a technical background, but by no means a master technician.

    I do have some questions about some of the quirks we have noticed.

    When sitting at idle in park, with the ECO enabled, the vehicle has a lower than normal idle and feels slightly rough (800rpm ECO off, 600rpm ECO on) with a surge in idle speed. Disabling the ECO function clears this up and the engine idle returns to normal with no surge or rough idle noted.

    Also, the operation of the transmission is harsher in ECO mode. We live on the top of a hill, with a significant incline to the road leading up to the house. When we come up the hill with ECO enabled, the transmission seems to hunt for the proper gear for the torque required, then abruptly drop into a gear and make the transit up the hill. With ECO disabled, the uphill transit is easier with a downshift that is substabtally smoother and no lag time for gear hunting.

    Has anyone else had these or simalar observations with the 2012 Equinox? Ours is an LS with the inline 4, FWD.

    I have noticed that GM Customer Service is Monitoring this forum. That is alot more proactive than Nissan was.

    I'm looking forward to some responses.

    Rusty
  • gmcustsvcgmcustsvc Posts: 4,081
    Congratulations on your new Equinox, Rusty! Wishing you many safe, happy miles!

    In regards to your Fuel Economy Mode questions, I found the following information in the manual for you (section begins on 9-31). I hope that it's helpful!

    "When Fuel Economy Mode is on:
    . The transmission will upshift sooner and downshift later.
    . The torque converter clutch will apply sooner and stay on longer.
    . The gas pedal will be less sensitive.
    . The vehicle's computer will more aggressively shut off fuel to the
    engine under deceleration.
    . The engine idle speed will be lower.
    . Driving performance is more conservative."

    I think some of these bullet points correlate to the questions you had had. We're available to you if you should have any further questions on vehicle function or want anything looked into further. Please contact us at socialmedia@gm.com (please include your name and contact information, as well as the last 8 digits of your VIN, with your inquiry).

    Sarah, GM Customer Service
  • Sarah, thank you for the feedback. It does explain/clarify the issues. I am concerned about the idle surge. In earlier model year vehicles, idle surge is normally associated with the idle control valve sticking due to carbon buildup or restriction of the air bypass passage in the throttle body. Have there been other reports of idle surge or fluctuation as I have described? If so, would cleaning the throttle body help?

    Again, the direct feedback is very much appreciated.

    Rusty
  • gmcustsvcgmcustsvc Posts: 4,081
    We can certainly understand your concern, Rusty. Unfortunately I am quite limited in my access to technical information and while I would love to provide more information publicly I have reached the end of my resources.

    As you are well within your factory warranties, it may not be a bad idea to get the idle checked out by a technician with one of our dealers to see if it is normal or not. They would be better equipped than I to make that judgement. If you would like for us to work with you through that process, please don't hesitate to contact us via email at socialmedia@gm.com.

    Sarah, GM Customer Service
  • Everything you are asking is normal in ECO Mode. We have 2012 LT2 Equinox inline 2.4. ECO Mode drops idle to save gas. Car will shift faster to get you in a higher gear to save gas. We have found ECO Mode works best on the road not in town. :)
  • ronwelronwel Posts: 57
    edited November 2012
    I owned a 2010 1LT, and currently own a 2012 1LT Nox. and my father owns a 2011 1LT Nox...each one of these cars has a rough idle when the ECO is turned on. My 2010 really felt like it was going to stall several times the RPMs got so low. The engine would start to stall, then 'catch" itself and rev up again. Your RMP numbers are exactly what mine were.

    I went to my dealer and talked to several of the techs their. Each one of them laughed and said that they have heard the same complains from a lot of owners of ECO equiped cars...not just Nox owners. They all felt that GM was a bit to agressive in "fuel econnomy" in ECO mode, and bsically are starving the engine of gas.

    Since talking to the techs neither my father nor myself run our Noxs in ECO mode...and both idle quiet and smooth.
  • Bought our Equinox 6 months ago. Primary user is my wife who drives approx 30 miles to school each way. Her trip is approx. 70% highway and 30% stop and go. She is very aware of MPG and keeps good records of cost and distance. She is averaging over 30 miles per gallon for her commute. When buying the Equinox I was a bit skeptical about the claim of over 30MPG highway considering 4cyl. and size/wt. of the car. We both really enjoy the ride. It is a tight vehicle and attractive.
  • Bought 2012 Nox 4 cyl .... 2 weeks ago!.Ticking noise in engine.Sounds like a diesel. Its in right now getting a new actuator.. they say that will fix it.I had severe vibration a couple times at stop lights and they say they could not detect it..I felt it right through my seat and up my back...not a comfortable ride .I felt like I was on a tractor...I hope I dont have a lemon..G.M. does not need a bad rap right now.Problems already? I cant believe this.So I know what you mean about the VIBRATION.
  • gmcustsvcgmcustsvc Posts: 4,081
    worried8,

    Congratulations on your new Equinox! We're sorry to hear about the engine noise you're experiencing right now; it looks as though you've been working with your dealership but they are having trouble recreating the condition? If we can follow up with them for you, please contact us via email at socialmedia@gm.com (include your name and contact information, a brief recap of the situation, the last 8 digits of your VIN, and the name of your dealership).

    Sarah, GM Customer Service
  • We bought the 3.0L v6 equinox 2lt on feb 28th of 2012. It has been fantastic, we now have over 14000 miles on it in 9 months and it is one of the best vehicles I have ever owned. It gets anywhere from 25 to 29 MPG on the highway even though it is only rated at 24 and it steadily gets 18 to 20 in the city even though it is rated at 17. I am a big fan of them now, I would recommend it to anyone shopping for a small suv, the handling is great, it is quiet, the touchscreen is amazing. Love it!!!!!! :) :) :)
  • Equinox purchased new earlier this year, approximately 10,000 miles on it currently. While driving home on I94 last night at 77 MPH I noticed a slight jerk. I then noticed that the service engine light was flashing, the flashing stopped and the light went off. This morning I contacted one local dealer to tell them what happened. The service rep. said - bring it in right now it may stall on you and you won't be able to restart it. Well that was great to hear after I just drove the NOX 35 miles to the next town. I contacted the local dealer where I was at in Valley City, ND. The service rep. told me the same thing, bring it down right away as it may stall.

    I did so, several hours later the service rep. called me to tell me that a P0300 engine misfire code was found in the 4th cylinder. They checked the plug and coil and claimed all appeared to be ok. They test drove my NOX and the code didn't reappear - go figure.

    I have read numerous forums and chats, while doing other research. Is this the beginning of something worse to come?
  • gmcustsvcgmcustsvc Posts: 4,081
    huntered,

    We're sorry that you're having these concerns with your new Equinox. If you would like for us to check into anything further, or to document that you're having these troubles, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN, and a brief summary of the situation so far).

    Sarah, GM Customer Service
  • This is my bad experience with GM and the dealer who sold it. I bought a 2012 Chevrolet Equinox from Crossroads GM in Corinth MS. After owning it less than a year and only 20,000 miles on it the engine is going to have major work done on it. I have taken it to Crossroads GM for all its service work as scheduled. Crossroads GM told me that they would not give me a loaner vehicle until they started working on mine. I complained and after 3 days with GM customer service they got me a loan vehicle, while mine was sitting outside waiting to be serviced. It has been waiting for ten days now because other vehicles are waiting on parts for repair. I was contacted today to return loan vehicle and would not get another one until they start working on mine next week. Crossroads GM does not care if my wife has a vehicle to drive to work in, she is at work with it today. I need mine to drive to work in. I bought this vehicle through my Credit Union, so GM has been paid in full for it. They do not care about my aggravation or trouble with a new vehicle they sold me. What happens a year later? Will I have more problems with the Equinox? This is fraud and completed neglect for taking care of their customers!
  • Was all set to buy 2013 6cyl 3.6l AWD 2LT. Love the overall size and comfort. Suits me for a lot of reasons. Thought I did enough homework but after reading these forums I am terrified to buy Equinox. The comments here make the Equinox sound like an expensive piece of junk. Some have even called it 'dangerous.' Car reviewers seem to recommend it and the people I've stopped on the street who own it seem to like it a lot. But the complaints here are terrifying! Why is the car repeatedly named a top 5 pick when such serious problems are talked about here? Don't know what to believe.

    Sarah from GM -- has GM addressed what sounds like nagging issues on previous model years so that new car buyers can buy 2013 Equinox with confidence? Please respond as I am in a position where I must make a decision very soon. Thank you!
  • If you read back most of of the problems were 4 banger in from 2009 to 2011. We have 2012 Nox LT2 4 banger. No issues so far. The 3.6 v6 is new for 2013 Nox. 2012 Nox had a 3.0 v6. The 3.6 v6 is a good motor. I have rented Impalas for work. They have 3.6 in them in 2012. Have not heard of any problems with the v6s. You can not beleave everything you read. Some people paid to much for their Nox. That is not cars fault. That is were you bought it. They knocked your head off and made a big profit on you. So do not blame car and make stuff up.
  • jpfjpf Posts: 496
    They have 3.6 in them in 2012. Have not heard of any problems with the v6s.

    Check out the the Acadia and Cadillac CTS forums about this engine. Good luck.
  • Sorry you are wrong. They only had 3.0 v6 in the Nox for 2012. Do your research.
  • jpfjpf Posts: 496
    The Acadia and Cadillac CTS use GM's 3.6 liter engines. The Acadia since 2007 and the CTS even prior to 2007. The 3.6 has gone from non-direct injection to direct injection, but they have have three timing chains. There's been a problem with these timing chains as they stretch. The results are catastrophic when this happens. Check out the Acadia and CTS forums and you'll see. Also, google "GM 3.6 engine timing chain problem" and you'll get many hits. If the 3.6 is made available in the Equinox, down the road, the same problem will likely occur in the Equinox. Good luck.
  • I purchased a brand new 2012 Chevy Equinox at the end of March 2012 and it had 200 miles on it - it was driven from a neighboring city for me. I love my car and it's the first SUV I have ever owned. However, not long after purchasing I began to notice that it "jerks" really hard at least once a week. I called the dealership I purchased the vehicle from and the tech, whom has always been a great help with my other Chevys, said that his did the same thing and asked me if someone else drove it as well. I advised yes it was often driven by my fiance. He said when his wife drove his, since their driving styles were so different that it "freaked" the car out because it has an internal memory of how the car should be driven. I accepted that answer because my friend has a Lexus and was told the same thing about their vehicle a while back...so I assumed this was a new feature on new vehicles.

    Yesterday while on the interstate during 80mph (KY's speed limit is 70 so I was speeding a little) it jerked so hard I'm surprised it didn't give me whiplash! I know the other drivers had to have seen my vehicle vsibly jerk if they were looking that exact moment. I thought my car had just broke right there on the road! It drove fine afterwards, but the "jerking" is apparently getting worse.

    My Knox is scheduled to go into another shop - since I've since moved from my purchase dealer and I was told it sounds like the transmission or the transmission module.

    Has anyone else had or heard of transmission problems in these vehicles? I don't want to owe $20,000 dollars for the next few years on a car that's going to be nothing but problems!!!! :confuse:
  • gmcustsvcgmcustsvc Posts: 4,081
    deltalex,
    Is the shop you're going to be visiting one of our GM dealerships? We want to make sure everything gets resolved, so please keep us updated.

    Sarah, GM Customer Service
  • Well, we are now into the new year and so far there is no indication of further problems with Engine Operating On Reduced Power. The Fuel Pump replacement seems to be doing the trick so far. I just wanted to be sure I kept up with the feedback so others can learn from the Edmunds Forums just as I did! :)
  • I have the same issue. Every time it does it, I have look to see if I was rear ended. This is really annoying. Mine normally does it when I take my foot off the petal and pressing it again close to it shifting. This has happened in a couple of other vehicles that I have owned but never had any of them jerk this hard. There is definitely something wrong with the transmission. I am sure it will eventually break. The dealership says that it is normal but only time will tell. I will not buy another Chevy.
  • gmcustsvcgmcustsvc Posts: 4,081
    rccraig76,

    I see you've already had a dealership diagnosis that this is normal. If you wanted for us to document your concern or help you locate another dealership for a second opinion, please contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN, and a brief summary of the situation so far).

    Sarah, GM Customer Service
  • alamo3alamo3 Posts: 3
    I’ve had no issues with my 2012 Equinox that I purchased one year and 15,400 miles ago. Its positives are the workmanship, the ride, and the spacious back seat. The gas mileage varies depending on how, when, and where I drive. Overall my mileage is 26.5 mpg based on total miles driven divided by gallons used. Many of these miles are in urban traffic and on interstates. My interstate speed is usually 70 mph. At 55 mph I get over 30 mpg. ECO Mode and manual shift are never used. I have been to the dealership twice to have it serviced. At the last service, I asked the mechanic about the 2.4L engine problems discussed on this forum. He told me that with synthetic oil and regular service (around 7,000 miles) I shouldn’t have any problems. So far, I haven’t.
  • lablover2lablover2 Posts: 106
    i am considering either an equinox or terrain but am very concerned with all of the problems with these vehicles, can i ask why using synthetic oil would make a difference? i see so many on the street but after reading all of the problems with them i am very afraid to buy one. surely gm has to have fixed this by now,right?
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