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2012 Chevrolet Equinox

12357

Comments

  • OK...as predicted they couldn't get the car to reproduce what it did to me and neither could I. The Tech guy from the dealership rode around with me for an hour, with a computer hooked up to it, and it drove like a dream! Ugg!!
    I took it up heals stop and started abruptly...nothing.
    It's going to be one of those things that they'll never be able to figure out!
    Frustrated! :confuse:
  • kev403kev403 Posts: 2
    Sarah do you actual work for GM? and how would you assist me with my dealership?
  • Water in muffler is normal. Some cars have more water come out tial pipe then others. Water from tail pipe is whats left from the fuel/air mix after its burned thru the motor. On older cars it ment more water out the tail pipe. The carbrator was ajusted right.
  • gmcustsvcgmcustsvc Posts: 4,113
    Good morning kev403,
    I do work for General Motors (we do use an @gm.com email address for private communication as indicated in my last post: socialmedia@gm.com). What we do as Customer Service Representatives is document that you're having this concern in a file attached to your name and the VIN of your vehicle, we would contact your dealership to get a better feel for what is going on technically, and would stay with you until hopefully the concern is resolved.
    Regards,
    Sarah
    GM Customer Service
  • Chevy knows there is a problem with the computer chip and all the service bullitens that are out on this.

    We bought a 2012 in march of 12. At about 5,000 miles we notice the car was missing slightly in the transmission. We took it to the dealer and they said they could not find anything. We we still would get the problem once in a while. We now have 18,000 miles on it and its in the shop again for the same thing. They said it was the computer chip. The next day they called and said many service bullitens where out on the 2012 equinox transmission. We are no on day 3 as they basiclly rebuilt the trans, No they are waiting to program the computer chip. So don't let them tell you there is nothing wrong. Press the issue. Im so disappointed. Chevy make tuff cars, but when the trans slips at 5,000 miles something is wrong.
  • i just hope the rebuilt is as good as a brand new one. I thinking we should ask for a new transmission
  • gmcustsvcgmcustsvc Posts: 4,113
    Hi elite8539,

    I'm sorry to hear of this issue. Its certainly important to us that you are completely satisfied with your vehicle. I'm glad that we have the opportunity to make it right for you. Please let me know if I can help:-)

    Sincerely,
    Crystal
    GM Customer Care
  • fpc99fpc99 Posts: 1
    Hello,

    We have a 2012 6 cyl. coincidentally purchased in March of 2012 as well. We had some odd transmission slipping in several instances of shifting in and out of park, especially into reverse - right from the start. We also had occasional messages to "Service Stabilitrak" I noticed this occurred when anything at all substantial was put in the rear cargo area. Each time we called the dealership and were told this is normal "adjustment" and to be sure we're not shifting with our foot off the brake etc.
    I am very disappointed to learn there are service bulletins out and no one is telling us. We cannot afford to take time off and be without a vehicle - but it looks like we may be headed toward major inconvenience and possible safety issues(?) My other car is a 2013 Equinox. Could there be similar issues with that one as well?
  • Hi all - I goggled my problem and found this website. My vehicle is jerking and my feet on not even on the gas. It almost made me rear end the car in front of me and caught me so off guard.

    Dropped my car off at Chevy Performance this morning in Chapel Hill and they state they can't duplicate it. This is a major safety concern. I have emailed GM customer care today as well.

    Service claims there's no service alerts on this problem but you all are reporting numerous alerts. Why don't they just fix it?
  • Call GM directly like I did: 1-800-222-1020
  • Is there anything in the works for a class action lawsuit for this vehicle. I had read somewhere that something was being put together, I would like to participate since my 2010 is currently at the dealer for engine replacement, and by reading the reviews replacing the motor doesn't solve the issues.
  • moparblue2moparblue2 Posts: 86
    We have 2012 Nox. this is normal. Part of security.
  • cmhj2000cmhj2000 Posts: 191
    edited May 2013
    No big surprise but of course, the problem couldn't be duplicated. "sigh"

    Was looking at a Kia Sportage, might do it again since my 06.5 Optima is running like a clock with over 100K miles!
  • elizabeth41elizabeth41 Posts: 3
    edited May 2013
    I have a 2011 Chevy Equinox that is also have the same engine problems (diesel-like start, rough idle, stalling, etc). It has been at the dealership for 5 days, and they have yet to "duplicate" the problem. The "problem" was occurring all weekend before I dropped it off to the dealership on Monday. What do you do when the dealership cannot "duplicate" the problem? I'm terrified to drive the vehicle, and I for sure don't want to take my 2 year old son around in it. Should I contact GM? Should I insist the dealership keep it until they can duplicate the problem? What are my legal rights in this situation?
  • gmcustsvcgmcustsvc Posts: 4,113
    Hello Elizabeth41
    I am so sorry to hear that you are experiencing such frustrations. I would like you to contact me so I can look into this for you. Please send me an email to socialmedia@gm.com ATTN: Jackie and I will exhaust every resource that I have to try and help you get this issue resolved. We would not want any customer to experience what you have described.

    Jackie
    Chevrolet Customer Care
  • amanda823amanda823 Posts: 1
    I bought a 2011 Chevy Equinox in October of 2010. Since purchasing it, I've had nothing but trouble. The engine burned oil, and the engine had to be replaced. I am currently waiting for a new catalytic convertor. I've also had trouble with the car randomly stalling and shutting off. I don't know that I would recommend an equinox to anyone. I feel like I'm constantly at the garage.
  • gmcustsvcgmcustsvc Posts: 4,113
    amanda823,

    So sorry to hear that you haven't had a good experience with your 2011 Equinox. Have you spoken with GM Customer Service about your repeated issues?

    Amber N.
    GM Customer Care
  • bigkritterbigkritter Posts: 30
    I got my first new car for mothers day last year. I thought after turning 50 it was time. There has been a number of things to go wrong, When I take it in for shifting problems they tell me a 4 cylinder was not made to go fast on demand. (which is a line of *&%$%* Then second time they tell me I am confusing the computer by letting up on gas than pressing down on gas. another line of *(&%#*.) third time could not duplicate any problems was told they have a data link they can put on the car to get readout while driven it, Waited over 30 day due to they could not download updated stuff to the data link, then I called and they said they had it now. Took car in, they rest tranny info and said it would learn how I drive. Oh ya they never installed a data link on my car. When trying to merge on freeway The tack goes up high than i let up on gas it does not go down or shift to next gear. also I have had problems with track stabellizer light coming on, which when I check book it tells you how to reset, (ok why did it come on to begin with?) Check engine lights comes on, something about EVAP. Locks unlock sometimes when driving, info center dimes sometimes turns off. my headlight sensor on dash when completely covered by hand does not make lights go on auto, was told if I put a piece of paper over it it would work, Do I beleave all of the Bull ^%$) no ,so whats up. Anyone else been told about this data link?
  • gmcustsvcgmcustsvc Posts: 4,113
    Hi bigkritter,

    I am very sorry to hear about the issues you are having with your vehicle. I would like to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia@gm.com "Attn Crystal" in the subject line. Look forward to hearing from you.

    Crystal L-GM Customer Care
  • gmcustsvcgmcustsvc Posts: 4,113
    Hi bigkritter,

    I am very sorry to hear about the issues you are having with your vehicle. I would like to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia@gm.com "Attn Crystal" in the subject line. Look forward to hearing from you.

    Crystal L-GM Customer Care
  • lch033lch033 Posts: 1
    I have had my 2012 Equinox in the shop at the Dealership twice now. When I go to give it gas it will hesitate and then the transmission kicks in real hard.....it even does it when I try to accelerate in traffic to change lanes. The first time they said the lines and filter were clogged and they cleaned it out and replaced some things.

    I got it back and a week later it started it again......it's at the Dealership now and they say they "can't get it to duplicate" so I can come pick it up.....I don't know what's going on with it however it's NOT RIGHT.

    I almost want to tell them to keep it and I'l get something else.....I've been loyal to Chevy for years and I just want someone to fix this!

    Anyone else having these issues??

    Lara in Terrell, Texas
  • gmcustsvcgmcustsvc Posts: 4,113
    Hi Lara,

    I know it can be frustrating experiencing vehicle problems and not being able to duplicate the situation at the dealership. Please continue working with your dealer to resolve this issue. If you have any other questions or concerns we are here to be of assistance.

    Amber N.
    GM Customer Care
  • ronwelronwel Posts: 57
    Hi Lara,

    I have the same issue with my 2012 Nox. It feels as though the transmission is slipping, then all of a sudden it grabs and jolts you forward. It feels like when you drop the clutch with a manual transmission. There have been several times where it felt like soemone hit me from behind. y 2010 Nox did this as well, and this seems to be an issue with this vehicle. this message board, as well as another popular Equinox message board is full of people with this issue.

    Dealerships are telling customers everything from, "this is normal for this type of transmission", "the cars computer is still trying to learn how you drive, and this will clear up over time", "can not fix as we can not duplicate the problem". I was told not to run the Nox in ECO mode, to see if it helped...which it did not.

    Not sure what else to do...
  • bigkritterbigkritter Posts: 30
    Hey Lara,

    I have had alot of problems too. Have you been told about a data link that they put on your car?
  • ccoreyccorey Posts: 2
    Add another one to the list of burning oil problems. I took it 2 months ago with a slugging response issue, engine light came on. The service invoice came back with very low oil, then apparently there was a recall (12312) done to the Equinox at that time. They adjusted the the computer settings for the oil life gauge. Guess what, two months later (today) it is back in another service center. I did check the oil before it was towed and there was not a drop on the dip stick. I noticed it was sluggish a few days before when turning but did not correlate it as i thought the problem was resolved.
  • twerkingtwerking Posts: 2
    edited May 2013
    Not sure if this issue has been resolved yet but the problem is your water pump chain. Its an internal chain driven water pump. When replacing you need to make sure all the links / chain are removed. The only way to do this is drop the oil pan. The water pump chain and timing chain on the NOX are junk. The water pump chain will correct your heat issue as it did mine but now I need to do the timing chain and tensioner. Hope all the valves are ok! You may want to look into doing this as well before your chain goes and/or jumps timing and messes up your motor. I will be getting rid of my girlfriends NOX as soon as I get it running properly again.
  • recall7recall7 Posts: 1
    I purchased a 2013 Chevy Equinox LTZ, V6,AWD with Nav. Last 8 of VIN D6175156. For some reason I do not have the overlay (guide Lines) on my 7 inch screen from the rear camera. GM customer service informs me that this feature is not available. Whoever at GM who made the decision to delete this feature should be looking for a job. On my last call to GM customer service I was told that I could solve the problem by buying another vehicle. Thank you GM.
  • bigkritterbigkritter Posts: 30
    where are you finding service bulletins
  • gmretiregmretire Posts: 2
    I also have a 2012 Equinox 6 cyl. that misses- vibs @ 1500 rpm have contacted Dealership and Chev. cust service, they have checked it out at least 4 times and say it is normal !, I asked them why it didn't do it till 6-8k miles on it, they don't know !, I have had Passengers in the car and ask what's wrong with it ? they did not know I was having issues with it ! G.M. has pretty much wrote me off, I have 2 more Years Lease with this Equinox and am Mad as you know what., I am a G.M. Retire and will probably never Buy a G.M. again ! Pretty sad they Take your Money and run, and say it is Normal, it's Crap !, they say they don't have any others like it.,which I know better by searching Interenet! You can feel miss in Neutral,Park or going down the road any gear when it reaches 1500 RPM, which is about 55mph with cruise ! Help !!
  • gmcustsvcgmcustsvc Posts: 4,113
    Hello gmretire,

    I'm sorry to see that you're experiencing these issues with your vehicle. I want to assist you in finding a resolution for this concern? If you would send your full name, address, telephone, name of dealer servicing the vehicle, current mileage and VIN number to socialmedia@gm.com, I would be glad to research some options that may be available to you.

    Marlea Wilson
    GM Customer Care
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