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2012 Chevrolet Equinox

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  • gmretiregmretire Posts: 2
    Marlea Wilson I sent an email with the info you requested, Thank You
  • It sounds like you are beginning to have drive train issues that are common in the Chevrolet Equinox. If you read the 2010 Equinox forum group discussion on Edmunds.com you will find innumerable postings on engine issues all beginning with rough running engines that stall out. I have gone through two GM drive trains on my Chevrolet Equinox 2010 LT2 AWD 4-cylinder. (0-62,000 miles). Engine issues for me began at 47,000 miles (drive train replaced at 47,000 mi), and continued to 62,000 miles when I received a new engine. At the first drive train replacement, I was told I had used the "wrong" type of oil, but I used synthetic blended oil recommended in GM manual. I had the oil changed at the dealership for the second drive train. At 62,000 miles the engine began running rough again, and threatening to stall out when idling at stop signs, stop lights, etc. I received a new engine at 62,000 miles with the help of my dealership service center. Now other things are going wrong - windshield wiper transmission blew at 69,000 mi during torrential rain storm and actuator in air/heat unit needs replaced. Contact Chevrolet Customer Service for assistance. Some dealerships claim they have not had any issues with Equinox engines, where others have replaced several engines. Do not accept the vehicle back if dealership cannot find issue. It is too dangerous if the problem is not corrected.
  • gmcustsvcgmcustsvc Posts: 4,064
    Thank you gmretire.

    Marlea Wilson
    GM Customer Service
  • stmyersstmyers Posts: 7
    I have a 2012 LTZ equinox with 14k miles, I can not count the times I have had to take it in for problems. This past week, my check engine light came on. Dealer said it has to do with the air filter we put in (k&n) we replaced the filter back to the orig. one and the light came on again. Called a different dealer and they said they were too busy to get my car in for at least two days... Do I just drive the car around with the check engine light on? Then, Today, I went to use my remote start and the remote start is not working. For as much as they cost, you think GM would get it right the first or second time... I'm very disappointed with GM and more so with the dealership I purchased the car from.
  • betersenbetersen Posts: 2
    I bought a 2012 Equinox LTZ last year--wanted a brand new car with all the bells and whistles that would be reliable as I travel nearly every other weekend to see my grandchildren. It is a five hour drive from my home on the central oregon coast north to Portland, Or and then east over the mountain pass to Warm Springs, OR. Well on June 15th I was making this trip, was 20 miles out of Sandy, Or going up the pass when a tone sounded and I got the message to service my stabilatrak system, shortly after there was a symbol of a car with swerve marks and the one of a battery. About a minute later my radio went out, the whole screen went black and I pulled out of the passing lane and into the right hand lane--I'm driving 55 mph. Then all of my instrumentation went black. I got on my cell phone--thank god I had a signal--called my daughter and told her something was wrong with the car and that I was going to drive until I found a service station or some people as I was in a primarily wooded area going up the pass. However, within a mile or so the car lost all power. I turned right, thank goodness the shoulders were paved and I had the incredible luck to make a turn right in front of a small town two bay fire station with a big paved driveway. I have to tell you I was terrified by the whole thing. I waited 2 hours for a tow truck and had it taken to a Chevy dealer in Sandy, OR about 20 mies away. Luckily the car was under warranty and the dealer paid for a rental so I could continue with my weekend trip (it was Friday) and actually ended up taking the rental back home as my car was not fixed until the following Wednesday. The dealer met me at the car rental about 15 miles from home and we exchanged vehicles. The dealership said the whole thing was a fluke--that the alternator had went out and it then affected the battery and then the computer. All three of these things were replace. If has been driving fine except for one instance where it died at the end of a long driveway when I braked before turning onto the road. I turned the key off and turned it over and it started back up. And, I continued on my 1 hour drive but I was really feeling nervous. Towards the end of this month I will be making that drive to see my grandkids and I am a little nervous. I don't feel 100% about this car anymore and I loved this car. I read all the posts by others about their equinoxes losing power and mentioned it to the dealer who said they had never heard of this. I am very skeptical about their response. I can say they did make everything on the car right, but they cannot fix my unease about driving this car. Not sure if I'm going to keep it. Will give it month and see if I can regain my confidence in this car.
  • gmcustsvcgmcustsvc Posts: 4,064
    betersen,

    I am sorry to hear that you have become uneasy about your vehicle. If you happen to have any concerns in the future, know we are here to be of assistance.

    Sincerely

    Amber N.
    GM Customer Care
  • rondhrondh Posts: 1
    I just bought a new 2013 Equinox LTZ 6cyl AWD, and have discovered a service bulletin for sticking torque converter clutch that was issued in April, I bought in May and nobody said anything about any open issues. Along with that it came with a damaged chrome wheel ($700+) that I found when I detailed the car. I would not have bought the thing had I known about the TC and only found out through a different dealer. Chevy and the dealer have dismissed both complaints and I haven't even made the first payment. I have always bought new GM cars. No More.
  • gmcustsvcgmcustsvc Posts: 4,064
    Hi rondh,

    If there is anything we can do to assist you with this situation please do not hesitate to ask. We want to make sure that you as a customer, have all of your concerns addressed.

    Sincerely

    Amber N.
    GM Customer Care
  • betersenbetersen Posts: 2
    On July 25th I'll be making another trip over the mountain to see my grandchildren. I really hope it is routine. Will post how it goes.
  • bigkritterbigkritter Posts: 30
    Ok GMC Customer Service and Service Centers why do you all continue to give us the run around. Giving us one lie after another. With dumb reasons why our vehicles are doing these things. I am not stupid or are most of the others complaining. I want to know what is going to be done about these cars. They are not safe. I can not go without a car, yet when I bring it in, you already nothing is going to be done. If I state that I want it to stay till something is done, I will not receive a loaner car due to I was able to drive it in to the shop. I am disabled and need a good car. I don't think GMC wants it to be known that not only are the customers dissatisfied but that they are allowing them to drive a unsafe vehicle around (knowing that it is not safe) Also the news might get it out that they are taken advantage of the disabled.
  • I also have a 2010 Equinox that is sooooo loud!! The engine is ticking and getting worse. It sounds perhaps better to describe as a sewing machine noise. It is a 4 cylinder also. The other issue it keeps having is the air bag maintenance light goes on and off. I did bring it to the dealer and they said they made some adjustments but see nothing wrong. My car has 39944 miles on it. Now this past Sunday the car had a bad fuel smell in it, but being Sunday there were no dealers open. Any suggestions? The fuel smell did go away. The engine noise, not so lucky.

    Sandie
  • rustywerrustywer Posts: 21
    edited July 2013
    I have a question about my 2012 equinox. we recently upgraded our phones from an HTC g2 and now we have samsung galaxy s 4 phones that are not operating correctly with the Bluetooth function from the radio. From my research I have done thus far, I understand that there is an upgrade to the program that can be downloaded via onstar to solve these connectivity problems. Does anybody have any information about a Technical Service Bulletin that addresses this matter. I want to make sure that the new program for the Bluetooth stack will support my samsung galaxy s 4. my problem is not with teathering the phone but with downloading my address book into the vehicle so it can recognize who I want to call when I initiate a hands free Bluetooth call. I know that General Motors customer service monitors this thread for their information I have a 2012 Chevrolet Equinox LS.
  • twerkingtwerking Posts: 2
    Sandie... As far as the the loud ticking goes, take your nox to a reputable shop and have them replace BOTH timing chains and the tensioner. The additional chain is for the water pump and fuel pump. I just pulled mine apart 3 times to figure out that the tensioner (hydro) malfuctioned and wasn't doing its job on the timing chain that stretched more than usual due to GM producing bad/ weak chains. Mine has been running strong since. Also, they just released a recall for the oil life monitor. I have switched from synthetic the normal oil and change oil every 3-4 K now.
  • gmcustsvcgmcustsvc Posts: 4,064
    Hi rustywer,

    If you send us the last 8-digits of your VIN we can check to see which TSB you are referencing, and better address your concerns. Feel free to also email us at socialmedia@gm.com [Attn:Amber]. Include your name, VIN, mileage and dealership. We look forward to hearing from you.

    Amber N.
    GM Customer Care
  • lu4qalu4qa Posts: 1
    My 2012 nox has had this sound since I bought it Sept '12. It is only getting worst. Three times to the dealer and they can not replicate the sound. Sound/noise is sporadic when applying brakes and then releasing them. Noise goes away once I accelerate. Best way I came up o describe is it sounds like a hydraulic motor revving up. Anyone with a similar problem?
  • bigkritterbigkritter Posts: 30
    hey everyone I keep seeing post that talk abouit recalls or service bulletins but do not know whwere to find them Pleases can someone tell me where to go to veiw them.
  • steverstever YooperlandPosts: 40,144
    The Edmunds Car Maintenance Guide has recall info and summary lists of TSBs.

    BBBind.com has most of the full text TSBs.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • gmcustsvcgmcustsvc Posts: 4,064
    Hi lu4qa,

    Sorry to hear that you're concerned with the sounds coming from your Equinox. I see that the dealership was unable to duplicate the issue. Remember that you can go to another dealership for a second opinion. If there is anything we can help you with please let us know.

    Amber N.
    GM Customer Care
  • rustywer,

    I purchased my EQ in June of 2012. I had no idea this site existed. I have been having the idle surge problem with 4cyl LS for about six months. Of course, my dealer cannot duplicate. I am also having an issue with noises coming from the front end. We have only heard the noise from inside the car. It sounds like a rubbing/grinding sound when turning the wheel. And, of course, my dealer cannot duplicate. Both issues seem to be intermittent. I owned 5 Toyota's before crossing over into the GM abyss. I had a friend that bought an EQ about 4 months before I did, he loved it and sold me on it. At first, it was a really nice car. The problems have started, and after reading the comments on this site, it is just a matter of time before something else goes wrong. I'm disappointed to say the least, and see now why GM had to be bailed out by Obama. I will trade out as soon as possible, never to return. The value has plummeted, so I'm stuck for a while. Going back to Toyota!
  • gmcustsvcgmcustsvc Posts: 4,064
    Hi missingtoyota,

    I can understand your frustration with having so many issues with your Equinox. We want you to be completely satisfied with your Equinox and feel that you have a reliable vehicle. Since your dealer wasn't able to duplicate the issue, feel free to visit a different dealership for a second opinion. If there is anything else we can do to help with your concerns, please let us know.

    Amber N.
    GM Customer Care
  • Amber,

    I have read a response like yours throughout this entire site. It is a typical "boxed" response from GM. Did you know that my dealer suggested the very same thing...can you imagine? Your next response will probably be to direct me another site and provide the last eight digits of my V.I.N. The interesting thing here is when GM was taking my money, they were able to do that without a second opinion, or even consulting a blog! Wow! The part that you and partners at GM don't seem to understand is, every time I have to go back to the dealer time and time again, or go and get that invaluable second opinion, it costs me time, money and inflames the situation. GM never offers any type of reciprocity to offset a monthly note still due even though my vehicle is in the dealer's shop, costs associated with travel back and forth, and lost time. Now to be fair, my dealer offers a loaner program. That helps; however if you do not return it with the gas exactly as it was, you are charged $5.85 a gallon. Keep in mind this is supposed to ease the pain, the gas should be on the dealer as a goodwill gesture. Of course with that said, and reading the issues concerning this one model of the GM line, GM would be back on track for bailout by the very same people they sticking to by building inferior products.
  • skeet7skeet7 Posts: 10
    Mine did this when I first bought it. Sounded like a 'winding' engine. My husband said it was the breaks......so.................On our country roads i would drive..stop real fast, drive...stop real fast....He said something about it being the new breaks.
    This may help!
  • djm2djm2 Posts: 705
    I agree with you 100%! ---- Every vehicle manufacturer "drags their feet" when it comes time to dealing with "heavy engine / transmission warranty work!" ---- They make the customer "jump through hoops" to get service. ---- When we as consumers drive our vehicles, we can hear the noise, but when the dealer's service people drive the vehicle they NEVER seem to be able to duplicate the condition or hear the noise. (THEY ALL SEEM TO HAVE "SELECTIVE HEARING! THEY HEAR WHAT THEY WANT TO HEAR, AND THEY IGNORE THE SOUNDS THAT THEY DO NOT WANT TO HEAR!) ----- When I purchase a new vehicle, I make it very clear to the selling dealer that I will work with them in a professional manner, and I will have all of my service performed at the dealership, ---- but in return, I expect HIGH QUALITY TIMELY PROFESSIONAL SERVICE! ----- I am happy to state that both my Toyota dealer and my Chevrolet dealer give me that kind of service. In return, I will return to the dealer for a replacement vehicle. If I give them all of my service business, and I have a "top of the line" extended warranty I want professional service. ----- In this economy, the customer is "king" because we have the money that both the dealers and the manufacturers need. ---- I can purchase any nameplate that I want, so "service" becomes the "deal maker," and the "deal breaker!" ---- Before I sign a purchase agreement, I ask the salesperson to introduce me to the service manager. I want to get a "birds eye view" of the service department, and the service operation. If I do not like what I see, I walk! There is no deal! ----- Just my opinion! ------ Dwayne :shades: ;) :)
  • djm2djm2 Posts: 705
    Since posting the above comments, I have been thinking about the relationship between the vehicle customer and the factory / manufacturer. ------ Being a Chevrolet owner, I am very concerned about the "quality of the Chevrolet Equinox" because this is one of the vehicles on my short list when it comes time to replace either my Camry or my Malibu. ----- I like the layout of the vehicle, but GM should consider offering "dual temperature controls" for both the driver and the front passenger, along with power seats on both sides. ---- Dress up the vehicle with some creature comforts!

    QUESTION: ---- There are some MAJOR problems with the Equinox 4 cylinder line of vehicles, but GM has chosen to be "VERY silent" with regards to the "FIX" for these problems, and they have been less than forthcoming with information to the customer base. ---- WHY? ----- Does GM really think that the vehicle purchasing public will continue to purchase the Equinox knowing about these operating problems? ------ The longer GM "drags it's feet" on correcting these engine / operational problems the more damage is being done to it's name plate. ----- This is why foreign cars got a "foot hold" in the United States in the 60's and 70's! The American vehicle manufacturers were turning out vehicles of a low quality. I had a relative that worked for a Buick dealership in 1975 and he told me that on a "1,000 mile new vehicle service" he could write on the service order, "water leak in truck / reseal the rear window" & driver's door window lose / tighten the glass on every two door Buick Century that was sold. ---- He also stated that the dealership would stock "body bolts" because some vehicles came through with missing body bolts. ----- This is not only a GM issue, it has also surfaced with Ford and the Explorer tire / spark plug issue, and the Chrysler "sludge" 2.7 engine issue. ---- The American buying public wants to support the American vehicle nameplates, but they want a "QUALITY PRODUCT" in return for their hard earned dollars, and when something goes wrong, they want to be treated in a straight forward / professional / adult manner. They want the problem fix in a timely manner without excuses, and because the vehicle is under new vehicle warranty" and / or an "extended warranty" they should be given a "loaner vehicle" to use while their vehicle is being serviced at the manufacturer's expense. (This is not a "gift" it is a professional obligation of the manufacturer for their "screw up!" ---- The owner should NOT be inconvenienced! ---- The "fix" for the vehicle is the manufacturer's responsibility through it's network of dealerships. ---- My obligation as an owner is to do the prescribed service at stated intervals to keep the warranty in force. ---- When something goes wrong, it is now the manufacturer's responsibility to correct the problem, and make things right, and I should NOT be inconvenienced in the process. ----- I will spend my money at any dealership that gives me that level of service. ---- In 1995 I leased a 1995 fully loaded Jeep Grand Cherokee that was a vehicle from hell. ---- It looked beautiful, but mechanically it was a "horror story!" The dealer was less than professional in terms of service. ---- When it came time to turn in the vehicle, he offered to lease me another Jeep Grand Cherokee at dealer cost to keep me as a customer. I turned it down, and leased a foreign nameplate vehicle. Over the years, I then leased 5 vehicles from this manufacturer. The American car manufacturer's lost 5 sales. Multiply this times the number of owners who have been burnt by the "American vehicle manufacturer's," and now you can see why the foreign cars have a "foot hold" in the American marketplace! ----- I am still interested in the Equinox "IF" GM can get it's act together and correct the problems. ---- I love my 4 cylinder 2010 LTZ Malibu. I easily get 30+ mpg at high cruising speeds. ----- Give me the "Malibu quality" in the "Equinox" and I will purchase the vehicle. ----- Just my opinion! ----- Dwayne :shades: ;) :)
  • bigkritterbigkritter Posts: 30
    I like all you have voiced, but good luck on the loaner car. I you can drive your car to the shop, you do not get one
  • Dwayne,

    I concur. By the way, I traded a 2007 Camry in on my EQ. That was the fourth Camry we owned. The intriguing thing about the EQ-4cyl, was the gas economy was very close to the Camry. You have obviously had a good experience with the Malibu, if I were you stay away from the EQ at least for now. For example, my EQ has 16,000 miles on it and is about a year old. You have read my issues; compare that to four Camry's from 1999 to 2007 and a total of about 620,000 miles. Problems: The A pillar molding on the passenger side of the 2007 would pop out occasionally. Priceless!
  • djm2djm2 Posts: 705
    QUESTION: ---- What does the warranty and the extended GM warranty say about getting a loaner car when your vehicle is in the dealership for warranty repairs? ---- We might be entitled to a vehicle, but "IF" we do not ask, the dealer is NOT going to offer that option! ---- I learned a long time ago that you set the stage for how you expect and want to be treated! ---- I go "out of my way" to treat everyone in the dealership with respect, and I make sure that they know my name, and that I know their names. ---- I introduce myself to the owner / general manager of the dealership. I leave my business card everywhere. Then when I call them for service, they have a mental picture of the person on the other end of the phone call. Developing a professional relationship with the dealership staff is your responsibility as a customer if you want to be treated in a professional manner. The "staff" is selling their services to you, and you are selling yourself to them as a loyal customer who deserves professional timely service. ------ You get the type of service that you expect! ---- Be very professional, and be seen as a positive person who is willing to work with the staff, ---- but who also wants results! ---- Just my opinion! ----- Dwayne :shades: ;) :)
  • djm2djm2 Posts: 705
    Missingtoyota:

    I have the 2007 Toyota Camry V6 XLE, and YES the molding on the driver's side of my vehicle's "A pillar" does "pop out" at times! My vehicle has 83,000+ miles. I get 30mpg at highway cruising speed. ---- My Malibu has the 2.4, but it does NOT have the "Direct Injection 2.4 engine." --- (That is problem engine!) -- My Malibu now has 45,000 + miles, and I get 30mpg at cruising speeds. --- When the vehicle was new it had a computer engine software problem that needed to be corrected. There was a surging in the engine going up a hill. Once this was taking care of by the selling dealer, the vehicle has been trouble free. ---- I like both the Toyota and the Chevrolet line of vehicles. When I am ready to make a vehicle purchase, if it is to be a small SUV, it will be a choice between a Toyota Rave 4 or a Chevrolet 4 cylinder Equinox. ---- If it is to be a "sedan," it will be a choice between a 4 cylinder Toyota Camry XLE, or a Chevrolet Malibu LTZ. ---- Best regards! ----- Dwayne :shades: ;) :)
  • I have done anything but treat them with respect. To have them treat me like I am stupid and have no idea what I am talking about. Also one dealership gave me a ride home and told me they would call to let me know if I would be getting a loaner car ( in about 2 hours ) Well 4 hours after I dropped my car off I called them. To be informed that It could not be duplicated and I could come and get my car. This time I missed a very important meeting. They did come and pick me back up to get car. The next time at a different dealer I Got a ride home from them and received a call that my car could get picked up ( 20 minutes before they close ) They did not come to get me . As far as the loaner I was informed that If I could drive it in I would not get one. Also my paperwork states that if it must stay overnight than I could have one. I am pretty sure that you do not work at either one due to the fact you sound professional. Unlike them NEXT........
  • djm2djm2 Posts: 705
    edited August 2013
    Dear Bigkritter:

    You have NOT been treated properly by GM and the dealership! ----- (This is why people go to a foreign car nameplate!) ---- They conveniently tell you that they cannot not "duplicate the problem" because either they DO NOT WANT to spend the time diagnosing the problem, ---- OR ---- they simply want to avoid giving you the loaner vehicle by avoiding keeping the vehicle overnight to diagnose the problem properly. ------ QUESTION: What is wrong with the dealership technicians? ---- The dealership sends them to school, they read all the GM bulletins so as such they should be able to diagnose an automotive malfunction. -------- (THIS IS NOT BRAIN SURGERY!) ----

    At this point in time, you have to decide on how you want to pursue the problem based on the lemon laws in your state and your financial situation. Only you can make that decisions. ------ But just think of how many potential "Equinox customers" have read these postings, and now have decided to purchase a Rav 4 instead of an Equinox! ---- YES, GM is losing sales everyday based on these postings on Edmunds, but I guess the management does not care about their "nameplate image" or the "lost Equinox sales." ---- If they did, they would be doing something about the situation. ----- GM either does not know how to fix the problems with the Equinox, ----- OR ---- they do not care to fix the problems with the Equinox! ---- If they do not know how to fix the problems with the Equinox they SHOULD NOT be in the automotive business. ----- If they do not care to fix the problems with the Equinox that is another story that has long range legal implications that only an attorney can understand.

    When is comes time to purchase a replacement vehicle, think about how you were treated by the dealership and GM! ----- Then make a decision that is "good for you!" ---- I have two GREAT dealers! (Toyota & Chevrolet). ---- I have no problem replacing my 2007 Camry with another Toyota product, and I have no problem replacing my 2010 Malibu with another GM product but that is because both dealers give me "OUTSTANDING SERVICE!" ---- YES, "SERVICE" does sell cars! (General Motors are you listening????????????????????) Are the "suits in GM" reading these postings? ---- Does anyone really care about the customers after the sale? ------ The "Saturn Vehicle Line" had the potential to be a great product if GM had put some quality into the product. There engines were know oil burners after 50,000 miles.)

    Best regards! --------- Dwayne ;) :)
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