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Dodge Journey Tires
I had the Dodge dealer verify my findings and was expecting they would submit to Hankook to have the tire replaced. Oh, but this was not the case. The service manager, the parts manager and the general manager all explained to me that they could not do anything about the tire and I had to contact Hankook to get the tire replaced. As I was not happy with the answer, I contacted the Hankook Dealer down the street to verify the dealer (Hondru Dodge) was feeding me a line of nonsense. They did explain to me that the dealer should submit a form to Hankook to get the tire replaced.
I called Chrysler customer care and they also fed me the nonsense that replacing the OE tire due to defect was my responsibility. As you can imagine, I was irate.
After a week of hounding Hankook for a warranty form, I see at the top of the form a box where the dealer is required to input their Dealer information. The tire place down the street is now helping me, although they are not required to.
Has anyone else had this experience?