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2013 Ford Escape

Stever@EdmundsStever@Edmunds YooperlandPosts: 38,914
edited December 2013 in Ford
It's a new model year and a major redesign. Please post if you are considering a new Escape, or have tested one out or plan to buy one.

If you already own one, please give us your report.

Thanks!

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Comments

  • tim156tim156 Posts: 308
    My Ginger Ale, FWD, 2.0L Titanium, with Parking Technology Package is scheduled to arrive next week and I can't wait! I took a test drive in a 4WD Titanium for the first time a few weeks ago and was totally impressed with the quietness of the cabin, steering response and the power of the engine. The only option I now wish I had added is the Panoramic Vista Roof. I chose not to add that to my car because of the cost. The Escape I drove had one and it was nice to have all the day light and feeling of openness in the cabin. The rear seats fold very easily without having to remove the headrest. With only the push of a button the headrests fold forward and lay behind the front seat by the rear floor. One of the coolest features is the hands free lift gate and I see myself needing to take advantage of that feature often. It's unfortunate that the Escape has seen two recalls already, one minor and one more serious. The important thing is Ford reacted quickly and a good thing it only affects the 1.6L Ecoboost engine. I know there are a lot of skeptics and haters out there, but the fact is new designs are often plagued with growing pains regardless of the manufacturer and these issues should not deter anyone from considering or purchasing an Escape.
    I would never have considered buying an Escape before the redesign. The outdated, boxy design did not appeal to me and my opinion is clunky and old fashion.
  • Like you, the previous incarnation of the Escape held no interest for me. I will soon be ordering a 2013 Escape Titanium 4WD with parking technology and navigation in deep impact blue. No sunroof as I never use them. I also am impressed that Ford acted quickly on those recalls, always a good idea to nip potential problems in the bud before they become a major issue.
  • shark_divershark_diver Posts: 11
    edited July 2012
    We picked up our new escape Thursday, July 19. We returned it on Saturday after we noticed that the roof is leaking and creating lovely water stains on both A-pillars. Also the rear lift gate is missalligned and on the way back to the dealership MFT went crazy, rebooted 20 times and died. We're waiting to see what Ford is going to do for us on Monday. Is this going to be recall 3?
    <img src="http://dl.dropbox.com/u/1795942/photo-9.jpg
  • wwestwwest Posts: 10,706
    Sounds like a typical Ford product of yesteryear......
  • tinycadontinycadon Posts: 287
    Do you have the sunroof?
  • Yeah, I've got the sunroof. Although there is no sign of water intrusion anywhere around the sunroof, just down the a-pillars. Of course water has a way of finding odd paths through a vehicle. It could be the sunroof, the roof rack, or maybe even a body panel problem, but its probably the sunroof. This Escape design is new, but the Kuga has had a panoramic roof for a few years. Its not like its a new thing for Ford on this platform.
  • The dealership called this morning. Ford is replacing the vehicle and providing us with a rental in the meantime.
  • al63017al63017 Posts: 149
    Anybody have news on how they are doing on MPG for 2.0 or 1.6. Talked to one person and he said best he could do on 2.0 on highway trip was 24 on 2.0 and 29-31 on 1.6.

    Drove 1.6 and it seemed like a little rocket ship and suspect 2.0 is downright Fasssssssssst.
    I was getting over 27 on a test drive in 1.6 on about a 10 mile flat highway trip.

    Thanks
  • tinycadontinycadon Posts: 287
    Is that FWD or AWD?
  • there are times a dealer does it right
    congrats to them and you
  • al63017al63017 Posts: 149
    AWD was what I drove in a 1.6 but not sure what the 2.0 was as that was a dealer comment.
  • We recently bought a White Titanium AWD model. All major options, except the park assist. We've mostly had foreign cars, but after the American car crisis, we felt strongly that we find a domestic model, if at all possible. We wouldn't have bought the prior Escape model and very much liked some of the new features. My wife LOVES the hands-free liftgate. She's always loaded down with stuff to put in the car so that feature was a real differentiator, (too bad they didn't figure out how to have that and a trailer hitch at the same time). The Car rides very well on the highway and we got 30MPG on the highway (2 hour ride) with 4 adults w/luggage and A/C on. The Sync system hung few times initially, but not in the last week. We were surprised that Ford's answer to this was to disconnect the battery. I haven't tried that ( and don't want to) since the system spontaneously revived after about 1.5 days. A few other things, if I shift from N to D and don't wait 2 seconds before giving it some gas, the transmission makes a strange rumbling noise. I've never seen that before... It seems to take a while for the GPS to acquire satelites sometimes even when ther is a clear view of the sky. Anyway, we're very happy with the car so far and hope the long-term reliablity doesn't make us regret going domestic.
  • al63017al63017 Posts: 149
    I am glad to see somebody give some mpg figures as you need a real world person driving to report. Thanks

    The issues you reported should be resolved by the dealer as they all sound like something is broken and you should not have to put with that. I too am coming out of German and Japanese cars for the last 20 years and hope Ford has things figured out. My prior 20 years have had maybe 3-4 issues in all those cars over 20 years and all very small brief fixes.
  • lateralglateralg Posts: 929
    My ordered FWD 2.0 SEL arrived at dealer yesterday. On my test drive I experienced an incredible amount of torque steer. A WOT kickdown at ~ 40 MPH caused the car to swerve dramatically, left & right, and is clearly dangerous to drive.

    When driving with a passenger in the front, it becomes acceptable. Dealer says it's normal for a FWD car, but they've only driven it with a passenger on board. I've emailed them a request to drive it solo. No reply.

    The literature says that the 2013 Escape has electric power steering with "torque steer compensation." I suspect that the unit in this vehicle is faulty.

    Has any of you driven a 2.0 FWD with no passenger on board? If so, what is your impression of the vehicle's torque steer? Or, can you direct me to a source of information on this issue?
  • slacker02slacker02 Posts: 5
    So I am currently in the process of declaring my 2013 2.0 Titanium AWD (with ALL the options) a lemon.

    It started on a long drive where the navigation system locked up, and would not turn off. National Ford service center said the only solution was to disconnect the battery or pull the fuse. Not great options...

    I brought the escape in for the carpet recall, and had them look at the navigation system as well. A day later, it was returned to me with a new side console panel, and all the settings reset. They could not determine the problem with the navigation system, so they just wiped it. When I got into the car, the automatic windows wouldn't work (probably a by-product of resetting the system, and easily identified and resolved...but it was not identified nor resolved). Luckily I was still on the lot and returned to the service center. They could not fix it on the spot, and had to keep it another day.

    Other issues with the vehicle:

    Gas mileage does not come close to advertised specs. I get just under 20 MPG regardless of primarily highway or city driving (and I drive extremely conservative).

    Underpowered. Once the boost spools up, it is barely adequate to accelerate to traffic speeds on the beltway. If I don't get that rolling start, cars are braking behind me.

    Synch / MyTouch is far too buggy for sale. I frequently get about 30 seconds of delay whenever I try to input a command (both from the voice commands, and the touch screen). If that's not frustrating enough, I have to unplug and re-plug my iPhone in after each engine start or it won't play through the car. This creates a secondary effect b/c every time you plug in a new device, synch has to index and rebuild voice commands. I'm halfway to my destination before I can even begin to listen to an audio book or music.

    It does have some nice convince features like the foot operated tailgate, and blind spot detectors (parking assist does not work, and it incessantly beeps whenever I park)

    To top it all, when I got my Escape back the first time (it is still in the shop for the automatic window issue), it had a noticeable amount of bird crap on it.

    It's the lack of attention to detail, and a plague of numerous problems that makes this vehicle a poor buy and an even poorer investment.

    Ford should have done some further testing and QC before releasing it to the public.
  • al63017al63017 Posts: 149
    Is the lemon law governed by state rules or is there one global lemon law?
    Not sure how that works but hopefully it takes care of you as that is a shame you had those problems. Some reviews I have read of people with same car seem to love it and reported 30mpg in a Titanium. You must really have a Lemon as surely everyone can't be like that. I have heard of times where the dealer will just take care of it and put you in a new car at the dealer ship without going down the lemon law path.
  • slacker02slacker02 Posts: 5
    The lemon laws are by state, as far as I know.

    Many reputable dealers will do at least what you mentioned, and some will outright return your money (Chevy has an ongoing guarantee like this). I'm upset at this dealership, as they don't seem to care about the company name...

    I was curious how the other people got such good gas mileage. Maybe they were mistaken in their engine size / drivetrain? Or maybe they trusted the onboard sensor instead of calculating it themselves (reset counter at each gas fill up, and do some minor division).

    Anyway, I hope I can get my money back, and try again with a better product!
  • al63017al63017 Posts: 149
    If you look at this forum one person with a Titanium which only comes with a 2.0 reported 30 mpg. Also another post had a water leak around their panorama roof that stained the headliner and they are getting new car and from I could read it was via the dealer. You should throw out the dealer name if this does not turn out well, so nobody else buys from them on the forum. Usually their is a Zone manager that gets involves in these things and you will not have to resort to lemon law as I doubt Ford wants the bad publicity and if they fix it for one customer as in the leaking roof they surely will help you. Don't throw the dealer under the bus yet as they may come through. You can also usually use a local TV station investigative reporter and they will call the dealership before airing a segment. That happebs frequently around St. Louis area where I live but has not been for cars that I have seen. Maybe the car dealers all stepped up and it never made it to the news. I test drove a 2.0 and got 27.6 on a 10 mile trip with air on, during a highway drive at 60-65 mph.
  • al63017al63017 Posts: 149
    That makes me feel better as I have pretty much read positive reviews of 2013 Escapes on other forums. I you do a google search on 2013 Ford Escape you will see reviews from a number of other sites. I know people with various Ford's and they are very, very happy with their cars. They love the My Touch and eco boost engines. I just ordered a Titanium for delivery in mid September takes 6-8 weeks they said. Drove both 1.6 and 2.0 and worked out to get the Titanium for me cheaper than adding options to SEL. I would reading update from you about MPG and how things are going as I wait for my vehicle to arrive.

    Thanks
  • slacker02slacker02 Posts: 5
    Well the service saga continues...but I might be hyper-sensitive: I was expecting to pick the Escape up today (for the automatic window reset...something that should take less than 5 minutes barring any complications). Yet I did not receive a phone call saying its done, much less a courtesy call explaining that it won't be done until Monday or why it is taking longer.

    This makes the percentage of time the Escape will be in the shop since I purchased it: 21.7%

    This is quite unacceptable for a new vehicle purchase.

    @al63017: I hope it won't come to contacting a local news company. I would have to get a far worse treatment from Ford before I did that. The dealership does have a lot of time to resolve my issues, and I will give them the benefit of the doubt as much as I can (though their track record to date hasn't been great).

    @tim156: well Maryland's lemon law does state that a dealership does have three chances to fix a non-safety related issue that will affect resale. I am thinking an unresponsive navigation / MyFordTouch could qualify, or if you have to turn it off by disconnecting the battery every time it freezes, or even if my gas mileage doesn't improve above 20 MPG.

    But hopefully, they can either fix it, or resolve the issue before I have to push the lemon law.

    I wish I got your gas mileage just once! I would have continued the wonder I had when I first purchased it!

    And the bird crap...you're absolutely right. In the grand scheme of things, it matters less than what I ate for lunch, but it's the little things that make a great dealership (or lack of the little things that really solidifies a first impression)

    @al6307: I really hope I have a special case, and the positive reviews all over the Internet are what led me to buy it in the first place! I really did love the looks of it (a sporty minivan look), and the technology suite was a deal closer. As the wonderful haze of new car euphoria wore off, I began noticing things that did not meet the expectations I had when I purchased it (MFT / Navigation / sync responsiveness, bugs with iPhone connectivity, locking nav/MFT system, gas mileage, ability to accelerate when required).

    I hope you will enjoy it, and be able to overlook these issues if they are present in your vehicle, but maybe see if you can get a return guarantee from your dealership just in case.
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