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Buick Encore Prices Paid and Buying Experience

kyfdx@Edmundskyfdx@Edmunds Posts: 25,970
Shopping for a new Encore? Tell us about it!

Moderator - Prices Paid, Lease Questions, SUVs

Comments

  • Was just at dealership and Encores have just arrived. Took a test drive and I was very pleased. They just received bank residuals and I was quoted upcoming deal:

    24 month 10,000 miles
    2 yr free maintenance
    2 yr free XM
    2 yr free On Star
    1.5% MF with 67% residual

    Haven't done an actual sit down yet...but when I do, I will update.

    Happy shopping everyone!
  • Vehicle road tested wonderful during the dealer visit, but has been a huge disappointment after taking it home. We already exchanged the vehicle (so we're on our second one) and really appreciate the dealership's cooperation with doing their best to make the situation right for us. Both vehicles have the same problem, in fact the 2nd one is worse and I wish I had kept the 1st one.

    While entering and exiting our driveway (with the steering turned left or right) which has a normal drainage dip (water canal) between the road and driveway elevation, there are thumping noises coming from the suspension. Of course as is typical...the problem could not be duplicated at the dealership.

    I have driven many many cars on my driveway and never heard this type of noise from any other car. I owned 4 GM cars over a 20 year period through 2009, and finally gave up due to the consistent need to pour money into repairs after about 4 - 5 years of ownership.

    I thought things may have improved and gave it another shot, but I guess I was dead wrong. I feel terribly let down and like I made a huge mistake. The classic definition of 'insanity' is doing the same thing over and over and expecting different results. I must be insane for falling for the same mistake over and over.

    Pros:
    Luxury ride (except for the cheap thumping noted above) and features, great technology, peppy engine (I drive a 382 hp MB E550), memory seat, rain sensing wipers, beautiful design which my 18 yr old daughter loves (car is for her), great fuel economy, nice Bose sound system.

    Cons:
    Cheap thumping noises which feel like the wheels could fly off in an emergency manueuver, engine a bit loud while accelerating with a constant droning noise - but acceptable. This next one may or may not be a bad thing...as I have never previously owned a car made in Korea...but it is assembled in Korea and I wonder if that contributes to the quality problems I am experiencing. I did not know it was made in Korea...and may not have purchased it if I did. The dealership did not seem to know either...as during the negotiations I was told the vehicles were coming from Europe. I did not realize until after the purchase the window sticker shows where the car is made.

    I am posting this as I want others to be aware of my experience before making a decision to purchase this vehicle (which is not cheap).
  • I have shared your comments with our engineers and they are interested in more details. Would you be willing to email me last 8 of your VIN and the dealership from whom you purchased the vehicle?

    Nick Richards
    Buick Communications Manager
    nick.richards@gm.com
  • Update:

    I am working with GM and the dealer for them to inspect the vehicle next week.

    After further testing and observation the drone I described initially is more of a transmission whine. The noise starts when shifting to 'D', and increases or decreases with the level of acceleration. I'm equally concerned about this issue as I am about the popping / thumping noise from the suspension / steering.

    A heck of a lot of time has been spent on this process, which has totally sucked the pleasure out of the car buying experience. Of the 10 cars I have purchased (including other GM vehicles) this one is definitely the worst.

    During a 9 day period from the time we first road tested the vehicle to the time we returned the original one and got a replacement we made a total of 7 visits to the dealer.

    I do appreciate the steps GM and the dealer are taking to assist. We'll see where it all ends up.
  • gmcustsvcgmcustsvc Posts: 4,005
    Any news, neilman? Let us know if we can check into this further for you! We can be reached at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah, GM Customer Service
  • Today is the 4th day the vehicle has been with the dealer. Looks like it will be another 3 to 4 days before we (maybe) find out what is going on. They suspect the popping noise may be coming from the engine cradle.
  • neilmanneilman Posts: 42
    Sorry for the delay in providing an update. Luckily we were able to return the vehicle and get our money back. GM and the dealer were very accommodating and cooperative throughout the process. I would say it was the best service I have experienced from all dealers of various brands I have done business with over many years. They actually put MB, Acura, Lexus to shame.

    Too bad...my kids really loved the Encore. Maybe down the road when the bugs have been worked out and the cars are made in the US we'll give it another try.
  • bigliljenbigliljen Posts: 25
    Hello everyone:

    Picked up Premium Encore FWD (automatic) on 6/14/13 from dealer. I did notice when test driving, a slight vibration or "whine" coming from the rear or under the vehicle. I was told it hadn't been prepped yet, and was recently delivered. I went ahead with the lease, and the dealer stated after prepping they test drove it & couldn't hear the sound anymore. I decided to drive the vehicle a couple weeks, thinking it may get better. Unfortunately, I keep hearing it...sounds like its coming from the right rear passenger side, when accelerating from first to second gear, under 30 mph, then abruptly goes away but then sometimes can be heard again in the higher gears. I have contacted the dealership, waiting to hear back about a service date. I adore the vehicle, and everything else has been great. Will post an update.
  • bigliljenbigliljen Posts: 25
    UPDATE on Noise Issue/Resolved: the BOSE speaker in the passenger rear door panel needed replaced. No noise or other issues, both Buick customer service & dealership were great.
  • gmcustsvcgmcustsvc Posts: 4,005
    Hello bigliljen,

    I am happy to hear that you were helped through this process. Glad everything is back to proper working order!

    Amber N.
    GM Customer Care
  • bigliljenbigliljen Posts: 25
    Thanks so much Amber. Both the dealership & Buick CS have been more than accomodating and professional. I down graded from a larger Cadillac SRX and am extremely happy with the vehicle in every way.

    Regards
  • I don't think you can find a more efficient AWD, gasoline engine car or truck. Very rooming for long trips and handles and brakes with assurance. I put almost 3,000 miles on in two weeks and have become really impressed with the purchase.
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