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Purchased a new MDX, but received a car re-painted
I purchased my brand new 2012 Acura MDX on June 2012. Lately, since I was going to a body shop to fix a dent caused by myself. I have been told a bad news that my rear left door has been repainted before. (which is the same door of the dent)
I went to the dealership and they admitted the repaint issue and said get me back later. After few days, a body shop works with that dealership called me and offered me $100 less than the first one I went to for repairing the dent. Other than that, the dealership never contacted me again.
Then I started to contact Acura America client relations. I have requested another brand new car. After they heard my statement and contacted the manager of the dealership, they still offered the same thing $100 less repairing.
I think it is not important how much I should pay for repair. Because that my own business. It's my mistake. But right now, I figured my car was not really "brand new". The dealership and the cooperate did nothing on this.
So I have few concerns here.
1. I bought a "brand new" car but the door has been repainted. Does it still consider brand new? Is it reasonable I requested another brand new car. (well, I highly doubt it, but I need to start with this request) Or any kind of rights or request that I am supposed to get.
2. Looks like Acura cooperate should stand with customers. However, in my case, cooperate didn't help at all. They just passed my request to the dealership. And they passed the dealership's response to me. They didn't do anything regarding my situation of dishonest dealership selling. Should cooperate work out or fight for my rights? not just passing words between two aspects.
3. Does it help I am looking for other assistant, such as BBB?
Thanks in advance for everyone's help.