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Volkswagen Owners: Dealer & Service Experiences

evfrankevfrank Posts: 1
edited March 24 in Volkswagen
Does anyone have information about experience with dealers in the LA area?
Thanks!
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Comments

  • Anyone out there who has a 2001 VW New Beetle Sport, or a GLS with a 1.8L Turbo who has driven it in snow? I'm at the brink of purchasing a sport, but snow is an important issue for me...need to be able to get up steep hills in snow, and drive in bad snow conditions...am going from a Jeep Grand Cherokee to a VW New Beetle Sport...am about to do a deal tomorrow...
  • akanglakangl Posts: 3,596
    I've never driven a new Beetle in snow, but I live near Fairbanks, Alaska and quite a few people own them here. I drive a Jetta 1.8T and its great in the winter, I do use winter tires which help quite a bit.
  • hi
    is there any one who can tell me his or her bad/good experiences with the vw. dealer in toronto area, i will appreciate that.
  • sarah233sarah233 Posts: 161
    Yesterday I bought a Jetta 1.8T loaded w/goodies. I bought it at Circle Imports in Long Beach. It was very low pressure (it helped that I knew what I wanted and had gotten my mind around leases beforehand), and everyone was very nice. I'd recommend them for sales, based on my experience.
  • vocusvocus Posts: 7,777
    I took my 2002 Jetta to Valley Motor Cars on York Road in Maryland. They did a really nice job cleaning up the car, and didn't change the positioning of the driver's seat as I asked. (That's a big deal to me, as I have a bad back.) They didn't find the darn rattle though, but their service was great and they were very nice. I would definitely recommend them full force.
  • jcp5jcp5 Posts: 9
    I have owned my Tulley(NH) 2000 Jetta for approx. 2 yr/48,000 highway miles. Here are the problems I have experienced...

    * The car burns oil rapidly between oil changes and requires maintenance
    * My drivers side AND passenger side window fell into the door and after the secretary told me there was nothing they could do (mind you, it was raining and I had a 1 hr commute home) I had the manager help, if you call it that...I was charged $250.
    * The sunroof is broken (its $85 just for VW to look at it)
    * The Mass Airflow Sensor needed replacement at 40,000 miles ($550)
    * There is a rattling in the passenger side speaker (dealer can’t figure it out but charges for checking)
    * The dash board lights sometimes don’t come on

    Please note that all of these problems are not due to misuse of the car...at one time I ran a car detailing business and I treat the car very, very well and have been disheartened by its problems.

    VW service is horrible!! and the workers are very unsypathethic to any problems. Since its not one problem that recurs over and over I dont qualify for the lemon-law; a loophole if you ask me.

    I will never buy a VW again.
    Feel free to ask me any questions… jeffebay2000@yahoo.com
  • tbaytbay Posts: 22
    Just finished reading "Getting the Bugs Out" by David Kiley. Excellent book on how the arrogant management structure works at VW. This book ties in very well with the many rants you find on the net about VW. Also makes you realize how in the auto business more effort is given to advertising than producing a quality product (sort of like the pharmaceutical industry spending more for advertising and promotion than research). All in all a good book for VW fans and detractors.
  • " we did not make any penny at it. I tried to do my best to sell you the vehicle that you wanted. You slit my throat by giving me zeros on the survey, so... this conversation is over &*%$#@)" (dead line, hung up)

    - Rich Redling -
    Internet Sales Manager
    @ Ourisman delarship -Laurel, MD

    Response and action taken against me by the internet sales manager at the dealer where I purchased my new Jetta 02 six weeks ago, when I asked why the charged me $335.00 for the installation of splash guards when Driver Gear Magazine advertise those $25 per set of two. And also referring to the survey/rate I gave to VW for their poor service in handling my business.
  • vocusvocus Posts: 7,777
    I took my car to have a rattle fixed in it at Antwerpen VW in Pasadena, Md. on Friday. I left the car on Thursday night, they gave me a 2002 GLS 2.0 Jetta as a loaner. I didn't get back to get my car until Saturday, and there was no problem. They washed it for me (although it still looked sloppy), but they did leave the car unlocked (which I didn't appreciate). But this dealer has provided exceptional service from the beginning. The best on any car (I have had 5 cars in 4 years) that I have had.
  • bluewolfbluewolf Posts: 101
    Had a great experience with Chapman VW in Scottsdale AZ. Particularly the internet sales mgr Reeve Luxmore. I got a terrific price on a TDI Jetta and the atmosphere of the purchase from start to finish was low pressure. No high pressure sales on Lojack or extended warranty, scotchgard, etc.

    Chapman's number: 480.949.7600
  • jcp5jcp5 Posts: 9
    I have owned my Tulley(NH) 2000 Jetta for approx. 2 yr/48,000 highway miles. Here are the problems I have experienced...

    * The car burns oil rapidly between oil changes and requires maintenance
    * My drivers side AND passenger side window fell into the door and after the secretary told me there was nothing they could do (mind you, it was raining and I had a 1 hr commute home) I had the manager help, if you call it that...I was charged $250.
    * The sunroof is broken (its $85 just for VW to look at it)
    * The Mass Airflow Sensor needed replacement at 40,000 miles ($550)
    * There is a rattling in the passenger side speaker (dealer can’t figure it out but charges for checking)
    * The dash board lights sometimes don’t come on

    Please note that all of these problems are not due to misuse of the car...at one time I ran a car detailing business and I treat the car very, very well and have been disheartened by its problems.

    VW service is horrible!! and the workers are very unsypathethic to any problems. Since its not one problem that recurs over and over I dont qualify for the lemon-law; a loophole if you ask me.

    I will never buy a VW again.
    Feel free to ask me any questions… jeffebay2000@yahoo.com
  • has anyone had trouble with their vw beetle's transmission? WE have had several problems, first with the window on the drivers side. They did fix that after a bit of talking. Then the starter went out(they thought) We took it to the vw dealer in Lansing. They said their was nothing wrong with it. We brought it home and yes it did work for 2 weeks. My son drove it and braked for a deer with the car in neutral, the car just stopped working after that. Our local mechanic said possible clutch or starter problems. We then took it to the vw dealer in Kalamazoo, mi. They said it was the clutch and the transmission. 4500.00. VW said they should be able to cover the transmission, as we checked back the next day they said no they couldn't because of mistreatment of the transmission!! Let me know if others have had anything similar to this. asmith__60@hotmail.com
  • Has anyone had any experiences good or bad with this dealer? I am considering a VW and they are the nearest dealer but still 75+ miles away so I don't want to be stuck with one of the "bad" dealers I have heard of in so many stories.

    Thanks
  • vocusvocus Posts: 7,777
    I took my car to Russel VW yesterday, on Route 40 in Baltimore, Md. They were outstanding! I had this rattle that my purchasing dealer could nont find, and it was getting to me very badly. The shop foreman went with me on a ride, and found it instantly! They ordered parts for the car, and will have a car waiting for me in the morning when I get there (when the parts come in next week) so the car can be worked on while I am at work. And also, the car was cleaned inside and out when I picked it up yesterday around 6pm. Also, they paid for a rental car from 11am to 6pm for me as well. A truly outstanding experience!
  • vocusvocus Posts: 7,777
    Russel VW in Baltimore, Md. (http://www.russelautomotive.com) has this oil change deal going on. You get 4 oil changes and 2 tire rotation per year, for the next EIGHT years, for $150 for regular oil and $250 for synthetic. Check it out if you are in the Baltimore area, definitely worth it!
  • vocusvocus Posts: 7,777
    Took my car there, and they fixed it right up. The only problem I had was that 2 packs of chewing gum went mysteriously missing while the car was there, and there was also a couple of greasy fingerprints near the driver's door (I am calling the dealer tomorrow about the fingerprints). I got a loaner 2002 Maxima though, and the car was all fixed when I picked it up in the evening. They even made allowances for me because I was running late from work. Very good service!
  • sgerlachsgerlach Posts: 17
    VW dealership in Glendale, CA - service agents are very professional and call you to update you on status of vehicle. However, mechanics seemed very inexperienced. Example; on two separate occasions I was told that problem was caused by mechanics forgetting to lubricate two pieces of metal or by mistake hitting some switches.

    I have "heard" that Santa Monica dealership has good mechanics but extremely busy. Need to make an appointment.

    Pasadena VW told my auto shop that VW Glendale had installed the wrong part in the car. I called them since they were going to require me to take the car back to Glendale. Pasadena finally told me the part was correct and apologized.
  • reidkreidk Posts: 46
    Would give passing marks to Fox VW in Rochester Hills. They managed to maintain the car w/o creating new problems (something Livonia VW was UNABLE to do), and resolved 2 of 3 'rattle & squeak' problems. (Admittedly the remaining rattle only shows on Really Rough pavement - for locals, think of NB Telegraph, between Schoolcraft & 5 Mile...).
    Would be willing to buy again from Fox. Would NOT be willing to buy from Livonia, even though they are about 40 MILES CLOSER TO HOME. Recent experience with Sales dept while shopping for '01 Mazda - similar to that for Passat in '99 - suggests that their business practices are still on the somewhat shady side. Maybe you can put up with that when buying (if you are Sharp Enough), but you are at complete mercy of their shop when taking a car in. They tried fixing brother's Fiat many years ago: insurance company ended up totalling car after dealership left it out in rain & snow with windows Completely Open + claimed it was 'fixed' even though car body was Clearly not aligned with wheels; then they collapsed the gas tank of VW #1 while in for service; then they managed to break the parking brake cable of VW #2 while in for an oil change. So much for "New Management!" It will be a cold day in H*** before they get their hands on my Passat! (Not that we hold any grudges about past incompetence....)

    Reviews suggest that the overall VW Dealer Experience is rather poor: ranking only slightly higher than for Toyota, and about the same as Honda.... This could be a problem for VW, esp in the face of less-than-stellar reliability. Fun to Drive is great, but the majority of the buying public are NOT willing to be as forgiving as owners of the older British cars.
  • jinkajinka Posts: 1
    I am looking to buy a Passat GLS in Boston. As a first time buyer, I would appreciate information on dealers in the Boston area - which dealers to avoid etc.

    Thank you
  • 2boysdad2boysdad Posts: 7
    January 02, my wife wanted a Jetta with leather and heated seats, thats it. Armed with a pre-aproved lone of 20k off we went to our local VW dealer, VW Springfield, in Springfield VA. When we got there she was approched by a really nice guy named Taher Ghali, before he could open his mouth, my wife said. I want a Jetta with these options and I'm paying this much, you eat the taxes, make it work! An hour and a half later she signed over her loan check and drove off in her 2002 1.8T Jetta, leather heated seats, sunroof, cd/cassette audio/cruse control on the streeing wheel and alloy wheels. I picked up my 02 1.8T Passat wagon 5 speed. two weeks ago from the same dealer and same salesmen. The folks at the dealership were friendly and I even got a discount on mud guards I put on myself. They also had a large selection of VW's and w8 four motions. So if your in the northern VA area, stop by VW Springfield on Backlick RD. in Springfield VA and look up Taher Ghali.
  • 8u6hfd8u6hfd Posts: 1,391
    $84 per hour......ouch
  • oscarkatoscarkat Posts: 3
    I recently purchased a GTi VR6 6spd at Fitzgerald Auto Mall. I took a bath on my 2000 corrola but I expected it. I got a fantastic price on the car though. My sales person was very nice but he was new so he did not know to much. The dealership was very relaxed. Now, the bummer, my car broke down 3 days later. I had the car flat bedded to Alexandria VW because I live close to it. I had planned to get my car serviced there anyway. A manager in Service named Wesley Greenway was very helpful. He did not B.S. me at all. He was honest, strait forward and he did not make promises he couldn't keep. He worked very hard and was very patient with me being upset and he got my car fixed right. I will only get my car serviced there now. I feel I can trust Alexandria VW to do service and repairs right. I am also very pleased with Fitzgerald VW in Annapolis. The manager and his wife stayed in touch with me and were very helpful and understanding over my issue of having my brand new car breakdown.
  • 2boysdad2boysdad Posts: 7
    I own a 2002 Passat and my wife owns a 2002 Jetta and they both have the same problem. And I was wondering if anyone else has experanced the same. The radio comes with a program to lower the on vol after you turn off the radio. So that if you happen to be playing the radio/tape/cd at a high vol when you turn off the car, when you turn on the car the vol will be lower. I followed the instructions in the manual but can only access the road vol limit. My friends at Alexandria VW and Spring Field VW just looked at me and scratched their heads because we tried five or six in the lot and they all did the same. And don't go in to the entrance of the maintance shop of the Alexandria dealership cause they look at you like your crazy. You have to find a parking space in their really crowded lot.
  • 5speeder5speeder Posts: 97
    I recently bought a Passat GLS wagon. I wanted a 2002 5 speed, no leather, with the low VW finance rate. I was fairly flexible on colors and options. I researched all of the dealers' inventories in the area via website or telephone (not all dealers put their inventory at their site!). Then I contacted each dealer who had a car meeting my specs (only found 4!) by phone and made my offer.

    I wound up buying from West Side VW in Minneapolis. The salesman (Harris White) and I came to agreement on price over the phone, and he faxed me the financing paperwork. I agreed to complete the deal based on my final inspection of the actual car (which I hadn't seen yet).

    Harris told me to come over for delivery and he'd have me out in 45 min. to an hour. I got there at 5:20 on a Friday afternoon. We looked over the car, he showed me the features, and sent me into the finance guy. The finance guy gave me papers to sign and said not one word about paint sealant, undercoating or extended warrantys. At 6:05 I was cruising down 394, headed home in my new car.

    This place was no BS, everything the salesman said was true. Best car buying experience I've ever had.
  • rehaydorehaydo Posts: 2
    I have owned a Passat with all wheel drive for two years. Six months after I bought the car, I told the dealer the fuel gauge didn't work correctly. It drops suddenly from 1/2 to 1/4 and remains there for over 50 miles. After several attempts to correct it, the dealer contacted the technical support center and was told the operation was normal. I didn't believe it, but now I do. In order for all wheel drive to be installed, the rear floor was pushed up and the tank was reformed into a saddle shape.
    Since the dealer, Bill Britt of Fredericksburg stonewalled me, I bought the replacement sender parts through a mechanic at which point we discovered that the two access panels to the tank below the rear seat aren't big enough to change the sender parts.
    I had another dealer install the parts for me - very nice chap in the service, but it cost me $500 for the parts and service. The result was absolutely no improvement. Tech service was right. It's normal operation, but the normal operation is sad.
    It appears to be a design flaw. How does one measure fuel in two sides of a tank?
    Other than that, the car's fine and runs beautifully, but I'm going to get rid of it. I don't like refueling on a trip when the tank's half full, but reading a quarter. VW's response has been horrible including customer relations. The dealer won't even respond to letters. Tech service refused to send me the specifications for the system - guess there aren't any.
  • Hi there... My 2002 Jetta is due for it FIRST maintenance appointment (4300 Miles) and I was hoping to get a recommendation for where I can get my car serviced.

    I bought the car at Boardwalk VW in Redwood City, right after my boyfriend returned the leased Jetta for his ex after the lease expired. They said, please sign here and here and here, and we'll take care of the paperwork. She ended up leasing another Jetta from them, and I bought my GLX from them after getting a better price from their fleet mgr. (Their sales mgr. was a little icky.)

    However, a couple of months after sealing the sale, we get a notification from the DMV asking us to pay up on the expired lease's registration, or risk getting wages garnished! When we went back to them about this, we got the run around and "It's not our fault."

    Now, I don't want to take the service business back to them. We've also moved to the East Bay. I'm hoping there are better service folks who know how to take care of their customers. Can you help?

    Thanks muches!
    'nette
  • lamikedlamiked Posts: 1
    I have visited Santa Monica & Glendale, spoke with Pasadena, Van Nuys & Capistrano down south. All except Glendale were with the Internet Mgr. Glendale didn't care about what I wanted. I said Jetta Wagon they said Beetle?!! Pasadena always seemed too busy to talk. Van Nuys was nice, but Santa Monica & Capistrano seemed to really care about what I wanted. E-mails and phone calls were made to verify what I wanted and what type of pricing. Santa Monica is where I ended up as they received an '03 right away and that was a very low key & actually relaxing experience.
  • sgerlachsgerlach Posts: 17
    I had the same experience. Glendale didn't seem interested in making a deal - or looking for the car I wanted. Santa Monica was great - relaxed and pleasant experience. Unfortunately, Glendale is the closest dealership for service. My two years of warranty service at Glendale was problematic. Service adjusters were great; mechanics seemed untrained - would fix a problem and another would have been caused (they admitted). Since going to my local mechanic, it's been over 14 months with no problems. Good luck with your new car!
  • I have a 99 Jetta GLS VR6 bought at Gilboy Volkswagen in Whitehall, PA. I now refer to it as German Junk.

    I have had all the problems posted by jcp5 except for the broken moonroof. In addition I have had to replace the following:

    trunk sensor
    temperature gauge sensor
    O2 sensor
    catalytic converter
    fuel relay switch

    The O2 sensor, catalytic converter, fuel relay switch have all been replaced within the last 7 wks and now I have to replace the ignition coil pack. On top of that the airbag light has come on and apparently the entire passenger airbag unit needs to be replaced. The ignition problem should have been addressed when I initially complained about it in the first year I had the car.

    This list is supplemented by the currently unfixed problems: driver's seat lever that doesn't work and a gas gauge that works intermittently.

    Naturally, Gilboy Volkswagen's service department and general manager refuse to take responsibility for their ineptitude. And Volkswagen of America just laughs as they take my customer service complaints.

    If you ever consider buying a Volkswagen--DON'T. If you make the mistake of deciding to buy a Volkswagen, go to any other Lehigh Valley dealer but don't go to Gilboy Volkswagen.
  • vocusvocus Posts: 7,777
    Believe it or not, alot of carmakers have horror stories like this. There is a lemon in every carmaker's lineup sooner or later. It's bound to happen. You just got one of them, that's all.

    Sorry to hear of all the problems with the car. Have all these repairs been covered under warranty or not?
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