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Volkswagen Owners: Dealer & Service Experiences

evfrankevfrank Posts: 1
edited March 24 in Volkswagen
Does anyone have information about experience with dealers in the LA area?
Thanks!
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Comments

  • Anyone out there who has a 2001 VW New Beetle Sport, or a GLS with a 1.8L Turbo who has driven it in snow? I'm at the brink of purchasing a sport, but snow is an important issue for me...need to be able to get up steep hills in snow, and drive in bad snow conditions...am going from a Jeep Grand Cherokee to a VW New Beetle Sport...am about to do a deal tomorrow...
  • akanglakangl Posts: 3,591
    I've never driven a new Beetle in snow, but I live near Fairbanks, Alaska and quite a few people own them here. I drive a Jetta 1.8T and its great in the winter, I do use winter tires which help quite a bit.
  • hi
    is there any one who can tell me his or her bad/good experiences with the vw. dealer in toronto area, i will appreciate that.
  • sarah233sarah233 Posts: 161
    Yesterday I bought a Jetta 1.8T loaded w/goodies. I bought it at Circle Imports in Long Beach. It was very low pressure (it helped that I knew what I wanted and had gotten my mind around leases beforehand), and everyone was very nice. I'd recommend them for sales, based on my experience.
  • vocusvocus Posts: 7,777
    I took my 2002 Jetta to Valley Motor Cars on York Road in Maryland. They did a really nice job cleaning up the car, and didn't change the positioning of the driver's seat as I asked. (That's a big deal to me, as I have a bad back.) They didn't find the darn rattle though, but their service was great and they were very nice. I would definitely recommend them full force.
  • jcp5jcp5 Posts: 9
    I have owned my Tulley(NH) 2000 Jetta for approx. 2 yr/48,000 highway miles. Here are the problems I have experienced...

    * The car burns oil rapidly between oil changes and requires maintenance
    * My drivers side AND passenger side window fell into the door and after the secretary told me there was nothing they could do (mind you, it was raining and I had a 1 hr commute home) I had the manager help, if you call it that...I was charged $250.
    * The sunroof is broken (its $85 just for VW to look at it)
    * The Mass Airflow Sensor needed replacement at 40,000 miles ($550)
    * There is a rattling in the passenger side speaker (dealer can’t figure it out but charges for checking)
    * The dash board lights sometimes don’t come on

    Please note that all of these problems are not due to misuse of the car...at one time I ran a car detailing business and I treat the car very, very well and have been disheartened by its problems.

    VW service is horrible!! and the workers are very unsypathethic to any problems. Since its not one problem that recurs over and over I dont qualify for the lemon-law; a loophole if you ask me.

    I will never buy a VW again.
    Feel free to ask me any questions… jeffebay2000@yahoo.com
  • tbaytbay Posts: 22
    Just finished reading "Getting the Bugs Out" by David Kiley. Excellent book on how the arrogant management structure works at VW. This book ties in very well with the many rants you find on the net about VW. Also makes you realize how in the auto business more effort is given to advertising than producing a quality product (sort of like the pharmaceutical industry spending more for advertising and promotion than research). All in all a good book for VW fans and detractors.
  • " we did not make any penny at it. I tried to do my best to sell you the vehicle that you wanted. You slit my throat by giving me zeros on the survey, so... this conversation is over &*%$#@)" (dead line, hung up)

    - Rich Redling -
    Internet Sales Manager
    @ Ourisman delarship -Laurel, MD

    Response and action taken against me by the internet sales manager at the dealer where I purchased my new Jetta 02 six weeks ago, when I asked why the charged me $335.00 for the installation of splash guards when Driver Gear Magazine advertise those $25 per set of two. And also referring to the survey/rate I gave to VW for their poor service in handling my business.
  • vocusvocus Posts: 7,777
    I took my car to have a rattle fixed in it at Antwerpen VW in Pasadena, Md. on Friday. I left the car on Thursday night, they gave me a 2002 GLS 2.0 Jetta as a loaner. I didn't get back to get my car until Saturday, and there was no problem. They washed it for me (although it still looked sloppy), but they did leave the car unlocked (which I didn't appreciate). But this dealer has provided exceptional service from the beginning. The best on any car (I have had 5 cars in 4 years) that I have had.
  • bluewolfbluewolf Posts: 101
    Had a great experience with Chapman VW in Scottsdale AZ. Particularly the internet sales mgr Reeve Luxmore. I got a terrific price on a TDI Jetta and the atmosphere of the purchase from start to finish was low pressure. No high pressure sales on Lojack or extended warranty, scotchgard, etc.

    Chapman's number: 480.949.7600
  • jcp5jcp5 Posts: 9
    I have owned my Tulley(NH) 2000 Jetta for approx. 2 yr/48,000 highway miles. Here are the problems I have experienced...

    * The car burns oil rapidly between oil changes and requires maintenance
    * My drivers side AND passenger side window fell into the door and after the secretary told me there was nothing they could do (mind you, it was raining and I had a 1 hr commute home) I had the manager help, if you call it that...I was charged $250.
    * The sunroof is broken (its $85 just for VW to look at it)
    * The Mass Airflow Sensor needed replacement at 40,000 miles ($550)
    * There is a rattling in the passenger side speaker (dealer can’t figure it out but charges for checking)
    * The dash board lights sometimes don’t come on

    Please note that all of these problems are not due to misuse of the car...at one time I ran a car detailing business and I treat the car very, very well and have been disheartened by its problems.

    VW service is horrible!! and the workers are very unsypathethic to any problems. Since its not one problem that recurs over and over I dont qualify for the lemon-law; a loophole if you ask me.

    I will never buy a VW again.
    Feel free to ask me any questions… jeffebay2000@yahoo.com
  • has anyone had trouble with their vw beetle's transmission? WE have had several problems, first with the window on the drivers side. They did fix that after a bit of talking. Then the starter went out(they thought) We took it to the vw dealer in Lansing. They said their was nothing wrong with it. We brought it home and yes it did work for 2 weeks. My son drove it and braked for a deer with the car in neutral, the car just stopped working after that. Our local mechanic said possible clutch or starter problems. We then took it to the vw dealer in Kalamazoo, mi. They said it was the clutch and the transmission. 4500.00. VW said they should be able to cover the transmission, as we checked back the next day they said no they couldn't because of mistreatment of the transmission!! Let me know if others have had anything similar to this. asmith__60@hotmail.com
  • Has anyone had any experiences good or bad with this dealer? I am considering a VW and they are the nearest dealer but still 75+ miles away so I don't want to be stuck with one of the "bad" dealers I have heard of in so many stories.

    Thanks
  • vocusvocus Posts: 7,777
    I took my car to Russel VW yesterday, on Route 40 in Baltimore, Md. They were outstanding! I had this rattle that my purchasing dealer could nont find, and it was getting to me very badly. The shop foreman went with me on a ride, and found it instantly! They ordered parts for the car, and will have a car waiting for me in the morning when I get there (when the parts come in next week) so the car can be worked on while I am at work. And also, the car was cleaned inside and out when I picked it up yesterday around 6pm. Also, they paid for a rental car from 11am to 6pm for me as well. A truly outstanding experience!
  • vocusvocus Posts: 7,777
    Russel VW in Baltimore, Md. (http://www.russelautomotive.com) has this oil change deal going on. You get 4 oil changes and 2 tire rotation per year, for the next EIGHT years, for $150 for regular oil and $250 for synthetic. Check it out if you are in the Baltimore area, definitely worth it!
  • vocusvocus Posts: 7,777
    Took my car there, and they fixed it right up. The only problem I had was that 2 packs of chewing gum went mysteriously missing while the car was there, and there was also a couple of greasy fingerprints near the driver's door (I am calling the dealer tomorrow about the fingerprints). I got a loaner 2002 Maxima though, and the car was all fixed when I picked it up in the evening. They even made allowances for me because I was running late from work. Very good service!
  • sgerlachsgerlach Posts: 17
    VW dealership in Glendale, CA - service agents are very professional and call you to update you on status of vehicle. However, mechanics seemed very inexperienced. Example; on two separate occasions I was told that problem was caused by mechanics forgetting to lubricate two pieces of metal or by mistake hitting some switches.

    I have "heard" that Santa Monica dealership has good mechanics but extremely busy. Need to make an appointment.

    Pasadena VW told my auto shop that VW Glendale had installed the wrong part in the car. I called them since they were going to require me to take the car back to Glendale. Pasadena finally told me the part was correct and apologized.
  • reidkreidk Posts: 46
    Would give passing marks to Fox VW in Rochester Hills. They managed to maintain the car w/o creating new problems (something Livonia VW was UNABLE to do), and resolved 2 of 3 'rattle & squeak' problems. (Admittedly the remaining rattle only shows on Really Rough pavement - for locals, think of NB Telegraph, between Schoolcraft & 5 Mile...).
    Would be willing to buy again from Fox. Would NOT be willing to buy from Livonia, even though they are about 40 MILES CLOSER TO HOME. Recent experience with Sales dept while shopping for '01 Mazda - similar to that for Passat in '99 - suggests that their business practices are still on the somewhat shady side. Maybe you can put up with that when buying (if you are Sharp Enough), but you are at complete mercy of their shop when taking a car in. They tried fixing brother's Fiat many years ago: insurance company ended up totalling car after dealership left it out in rain & snow with windows Completely Open + claimed it was 'fixed' even though car body was Clearly not aligned with wheels; then they collapsed the gas tank of VW #1 while in for service; then they managed to break the parking brake cable of VW #2 while in for an oil change. So much for "New Management!" It will be a cold day in H*** before they get their hands on my Passat! (Not that we hold any grudges about past incompetence....)

    Reviews suggest that the overall VW Dealer Experience is rather poor: ranking only slightly higher than for Toyota, and about the same as Honda.... This could be a problem for VW, esp in the face of less-than-stellar reliability. Fun to Drive is great, but the majority of the buying public are NOT willing to be as forgiving as owners of the older British cars.
  • jinkajinka Posts: 1
    I am looking to buy a Passat GLS in Boston. As a first time buyer, I would appreciate information on dealers in the Boston area - which dealers to avoid etc.

    Thank you
  • 2boysdad2boysdad Posts: 7
    January 02, my wife wanted a Jetta with leather and heated seats, thats it. Armed with a pre-aproved lone of 20k off we went to our local VW dealer, VW Springfield, in Springfield VA. When we got there she was approched by a really nice guy named Taher Ghali, before he could open his mouth, my wife said. I want a Jetta with these options and I'm paying this much, you eat the taxes, make it work! An hour and a half later she signed over her loan check and drove off in her 2002 1.8T Jetta, leather heated seats, sunroof, cd/cassette audio/cruse control on the streeing wheel and alloy wheels. I picked up my 02 1.8T Passat wagon 5 speed. two weeks ago from the same dealer and same salesmen. The folks at the dealership were friendly and I even got a discount on mud guards I put on myself. They also had a large selection of VW's and w8 four motions. So if your in the northern VA area, stop by VW Springfield on Backlick RD. in Springfield VA and look up Taher Ghali.
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