Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Kia Sedona problems

1535456585965

Comments

  • user777user777 Posts: 3,341
    exactly my point. it would be negligent to design, fabricate and sell a vehicle where lines were compromised due to environmental factors such as the application of salt or sand to road surfaces.

    now if they spelled out that exclusion and made it clearly obvious to potential owners, who would buy their vehicle?

    if it were me, i'd get the dealership and district rep to provide this information in writing, then i'd contact corporate.
  • times2times2 Posts: 45
    OK - I pulled up the 2005 Warranty from the Kia website and converted the PDF to text so I could copy and paste it here. Notice the Bolded paragraph below. They don't cover damage caused by salt.

    New Vehicle Limited Warranty
    What is Not Covered
    The following items are not covered:
    Damage due to Factors Beyond the Manufacturer’s
    Control.
    Examples of these factors include, but are not limited to:
    •
    Misuse of the Kia Vehicle such as driving over curbs,
    or into roadway maintenance or construction areas,
    overloading the vehicle, racing or engaging in
    activities or uses not described in your owner’s
    manual or in Kia’s product literature.
    •
    Accidents and incidents that damage the Kia vehicle
    including but not limited to collision, fire, theft, riot.
    •
    Alteration, modification, tampering, rewiring.
    •
    Damage or corrosion from the environment such as
    acid rain, airborne fallout (chemicals, tree sap, etc.),
    salt, road hazards, hail, wind storm, lightning, floods
    and acts of God.

    •
    Cosmetic conditions or corrosion permitted by
    chipping or scratching the paint.
    Damage due to Lack of Maintenance or the Use of
    Wrong Fuel, Oil or Lubricants.
    •
    Improper maintenance or the use of other than the
    specified fuel, oil or lubricants recommended in your
    Owner’s Manual.
    Normal Deterioration
    •
    Normal wear and tear or deterioration including the
    wearing out of friction wear parts such as brake pads
    and brake drums as well as spark plugs, worn brake
    pads/linings, worn clutch linings, filters, worn wiper
    blades, bulbs and fuses, other wear and consumable
    items.
    •
    Surface corrosion on any part other than the body
    sheet metal panels forming the exterior appearance of
    a Kia Vehicle.
    Normal Maintenance
    •
    Normal maintenance services such as: cleaning and
    polishing, minor adjustments, lubrication, oil/fluid
    changes, filters, anti- freeze coolant replenishment,
    wheel alignment and tire rotation unless such services
    are performed as part of a covered warrantable repair.
    •
    Normal maintenance items (see bottom of this
    paragraph) are warranted only when the replacement
    is the result of a defect in material or workmanship,
    and only for 12 month/12,000 miles, whichever
    occurs first, or up to the first scheduled maintenance
    replacement interval. (Normal maintenance items
    include belts, brake pads and linings, clutch linings,
    filters, wiper blades, and bulbs).
    •
    Maintenance services described as “Scheduled
    Maintenance Services”, “Owner Maintenance
    Services” or “Appearance Care” in your Owner’s
    Manual.
    Altered Mileage
    •
    Any repair of a Kia Vehicle on which the odometer
    has been altered or on which the actual mileage
    cannot be reasonably determined.
    (When replacing the speedometer, the “Speedometer
    Replacement Record” on the inside front cover
    of this manual must be filled in by an Authorized Kia
    Dealer).
    Extra Expenses and Damages
    •
    Any economic loss or other incidental, special,
    consequential, or exemplary damages. This includes,
    without limitation, payment for loss of use of the Kia
    Vehicle, lodging, car rentals, travel costs, loss of pay
    and any other expenses or damages.
    Tires
    •
    Tires are warranted by the tire manufacturers and not
    by Kia. Refer to the tire warranty pamphlets provided
    with your Kia Vehicle for details.
    Salvage or Total-Loss Vehicles
    •
    Any Kia Vehicle that has ever been issued a
    “salvage” title or similar “branded”title under any
    state’s law; or has been declared a “total loss” or
    equivalent by a financial institution or insurance
    company. This exclusion does not apply to Emission
    Warranties, Replacement Parts Limited Warranty or
    any recalls or campaigns.
    Production Changes
  • so let them prove it was salt, they are just assuming it was

    as far as i am concerned it was just inferior parts
  • user777user777 Posts: 3,341
    ok is that an exclusion for the underbody and all components, or for panel rust through?
  • times2times2 Posts: 45
    It looked like a general exclusion for all components. You can check page 8 of the warranty located at:
    http://www.kia.com/2005warranty.pdf

    I haven't heard anything back yet on the online case I submitted yesterday. I may call and check status later today.
  • It looked like a general exclusion for all components. You can check page 8 of the warranty located at:
    http://www.kia.com/2005warranty.pdf


    I encourage you to "fight on" through the next couple of layers of KIA management, just to make sure that they're not fixing these lines under some kind of "good will" program or secret warranty.

    Me thinks I'll be ordering up a tube of that Pennzoil marine grease JUST in case, and be lubin' up my Spectra's brake and fuel lines! :-)

    -SM
  • bluedevilsbluedevils Posts: 2,554
    "so let them prove it was salt, they are just assuming it was

    as far as i am concerned it was just inferior parts"

    I tend to agree with you, but the automakers and dealers seem to take the opposite approach. They claim whatever they want to let them weasel out of the warranty work and they force the consumer to prove otherwise. It's not right, but it seems to be the way most brands handle these kinds of issues. Personally I don't think Kia is any worse (or better) at honoring its warranty than any of the other mainstream brands in the U.S.
  • times2times2 Posts: 45
    Kia USA called me back today in response to my case I logged on their website. The rep (Steve) said that the lines weren't covered because they were rusted and because I live in New York State where they use salt. So I told him that apparently Kia's warranty wasn't any good if I drove my Kia in the snow. To which he replied that the warranty spells out the "natural" conditions that would cause the item not to be covered under warranty, specifically salt. So unless you live where it doesn't snow or rain acid rain, you shouldn't drive your Kia and expect it to be covered under warranty! :(
  • T2:

    I'm sorry to hear about your problems getting KIA to budge from their warranty loophole.

    I guess you've got one shot, that I think you should take. It would be very educational for us on here to find out how the process works and how successful you are.

    Here is the link and "invitation" on KIA's Korean HQ asking folks who can't get satisfaction through their "local" KIA officials to contact Korea directly.

    http://www.kiamotors.com/Inter_Corp/Info/Customer/contactus.aspx

    Here's what they say on their website to solicit your questions/complaints:

    "In order to provide optimum service, we are eager to
    listen to your concerns. When Kia distributors or the
    dealership near you are not able to solve your
    vehicle's problem for any reason, please contact us
    directly using the email show below. Your comments are
    very important to us."

    Good luck, and be sure to post any responses you get back on to this board!

    -SM
  • times2times2 Posts: 45
    Thanks for the info. I've submitted using that link. We'll see what happens.
  • hi again. Oh boy, seems like I started a mess thread here. I had no idea that I was not alone with this problem. I have a few more cents to add. First to the poster who had this fixed, then blew cold air. I too had cold air when I initially did the repair. I was very worried that I created an air bubble in the rear core. However, after driving a test drive, maybe 20 min. I got up to full heat temp and all was fine, hot air once again. I assume the heat pressure worked it's way through the lines. ??? Everythings been fine since, although in the spring I plan on doing a FULL under carriage corrosion inspection on my own, so I don't get caught in winter again!
    Also, still having the old piping, I have 'autopsied' them. I say they are defective materials. The pipe alone is FINE. The clamp alone is FINE. Where this rust through occurs is UNDER the clamp. This clamp is soldered to the pipe, and it appears to me that this solder is the problem. Where ever there is solder, there is rust and it's chucky, flakey rust. Seems to be extremely rust prone under our 'new england salt'. Wonder if we could 'class action' this issue?
    BTW, mine is an 03, and JUST hit 30k miles! But believe me or not, I still love my van. Getting prepped for my annual PA trip in a few weeks.
  • user777user777 Posts: 3,341
    *thats* an interesting observation. not an expert but, what happens when you have two dissimilar metals and a salt solution? a battery! as a kid, i used to build stacks of them using multiple layers of pennies, paper toweling, tin foil (repeat), attaching wires at the extremes of the stack, and placing it in a salt solution.

    your car battery works on the same principle.

    i think you've identified the problem: most likely, they welded the clamps using a (even slightly) dissimilar metal which is establishing a small voltage potential a that location in the presence of the salt and water - thus leading to rapid oxidation.

    do some research on this. for example:
    http://www.chem1.com/acad/webtext/elchem/ec7.html

    you may be on to something fundamental here.
  • times2times2 Posts: 45
    Well - my Sedona 2002 EX is back at the dealer today. I've put over 150 miles on it since they changed the lines, and it's still blowing cold air in the back. They said they probably need to "burp" it some more. We'll see. Actually, this past weekend, my Father said the exact same thing about the dissimilar metals. Seems like that is the problem. The new lines definitely look like a different design to me. I think they know they have a problem. By the way, I did submit an entry on the Korean Headquarters Link. I'm not sure how their website routing works, but I ended up getting a call back from the same guy that called my from Kia USA the first time. So it looks like I can't get any further response from Kia (at least at this point). One of our local news stations does a "Your Stories" segment where they look into things brought up by the viewers. I may try that route and draw some attention to the fact that Kias that are driven on salted roads aren't covered under warranty!

    By the way - The Kia Sedona shows up on Consumer Reports Bad Bets List:

    CR Bad Bets

    These models have shown multiple years of much-worse-than-average Used Car Verdicts in the 1998 to 2005 models. Listed alphabetically.

    http://www.consumerreports.org/cro/cars/used-cars/used-cars-best-and-worst-1205.- htm

    BMW 7 Series
    BMW X5 (V8)
    Chevrolet Astro
    Chevrolet Blazer
    Chevrolet Express 1500
    Chevrolet S-10 (4WD)
    Chevrolet TrailBlazer
    Chevrolet Venture
    Chrysler Town & Country (AWD)
    Dodge Grand Caravan (AWD)
    GMC Envoy
    GMC Jimmy
    GMC Safari
    GMC Savana 1500
    GMC Sonoma (4WD)
    Jaguar S-Type
    Jaguar X-Type
    Kia Sedona
    Land Rover Discovery
    Lincoln LS
    Lincoln Navaigator
    Mercedes-Benz CLK
    Mercedes-Benz E-Class (V8)
    Oldsmobile Alero
    Oldsmobile Bravada
    Oldsmobile Silhouette
    Pontiac Aztek
    Pontiac Trans Sport/Montana
    Saturn Vue (AWD)
    Volkswagen Cabrio
    Volkswagen Jetta
    Volkswagen New Beetle
    Volkswagen Passat Wagon (V6)
    Volvo XC90
  • natta1natta1 Posts: 11
    I have grown to believe that Consumer Reports is great at rating vaccum cleaners but I don't buy into their automobile ratings any longer. I bought our 1998 Passat based largely on what the magazine had to say about it. It was fun to drive but turned out to be a maintenance nightmare. Borderline lemon in every major category. In many cases Kia has progressed much more than their editors have been willing to concede. For example, they call the gas mileage on the Sedona/Sorento abysmal but continue to highly praise similar vehicles that barely exceed the Kia vehicles' mileage. They refuse to recommend the new Spectra because of it's offset crash rating. This test was conducted with a 2004.5 airbag design that has since been modified by Kia. If they have changed their Spectra stance based upon this new design I haven't read about it. I don't believe they have an agenda, they're just closed minded.
  • After having a Plymouth Voyager for 10 yrs with 300 thousand miles on it wiht no problems really, i traded it in for a 2004 Sedona EX. It now has 35 thousand miles. 3 weeks after I bought it the CD player completely died. It was replaced and has been replaced twice more since. It's in the shop again because the CD player keeps quiting and I get a plastic fan noise behind the player when i shut it off. I still say there is an electrical problem somewhere. My airbag light came on a few weeks ago. It's in the shop getting a chip replaced in the seat belt latch. We'll see if that works. My tires were low on air also. Its the brand. I have 4 new goodyears on it and have no problems now. My car has been trouble since 3 weeks into having it. 3 months into having it i had trouble with the speedometer reving or just not working. After 4 months of changing the computer boards, front panel with the spedometer and other things turned out it was the speed sensor on the engine. I tried to tell the dealer but they wouldn't listen after I researched the internet for the problem. Kia paid for a rental for the 4 months of trouble and they also paid one of my car payments. They also paid for my 15 thousand mile check up. I have had the right front passenger seat replaced after the electronics stopped working. Its in the shop now to get the selonoid changed in the shifter. When i step on the break in park and let go you can hear the pulley inside. Since 3 weeks after buying the car my brakes were wrong. The car would shake when i stepped on them at high speeds on the highway or going down a hill. They replaced warped roters twice and my brake pads the second time. I am being reimbursed by Kia for the brake pads because in the year of having the problem and the dealer not being able to fix it, it was found that on some sedonas the master cylinder pin is too long and needs to be replaced. Mine was checked and changed and is all set now. Problems continue however Kia warranty has paid everything up to now. Even the body work. When the car was in for the spedometer problem it was winter. The dealer took it out to test drive and back the right rear quarter panel into a pole. Took them 3 months to get the body work completed to my satisfaction but I didn't pay a thing. Only problem now is i have to travel 40 miles to the dealer because no other KIA dealer will touch it. I guess i am paying for 10 years of owning a Voyager with no problems at all.
  • vannervanner Posts: 47
    "like":

    Is this a U.S. car? Most of us seem to be having a lot more problems getting a U.S. dealer to address ANY warranty problems!

    Our '05 Sedona's rotors are now warped way beyond the shake being just "annoying". The shudder on braking from even medium speeds is near frightening. This with 5K - that's just FIVE THOUSAND miles! Messages here seem to indicate a serious "under-design" problem with rotor size, material, and pad selection.

    We also have that pesky "low fuel-system pressure" light that has come on at 3/4 tank since we bought it. Sometimes it goes off on its own upon refill and a few miles. Dealer has never really "fixed" it but was nice to tell us we weren't tightening the gas cap enough! (With mileage this low it's not like we don't have lots of chances to get it right maybe once.)

    It goes in again tomorrow to look at the light/sensor and to check the rotors. I will report.

    Some talk here now and then about "class action" suit over dealers' "warranty denial". Might make sense if anyone knows how to go about that. Especially since Kia U.S. seems to agree that nothing is covered under a warranty.
  • quote from, vanner

    "Is this a U.S. car? Most of us seem to be having a lot more problems getting a U.S. dealer to address ANY warranty problems!"

    this is my case as well !
  • if you can not get past the dealer and the area rep try this

    send a letter to,Kia customer service, 9801 Muirlands Blvd.,
    Irvine, CA 92619

    see what happens
  • times2times2 Posts: 45
    2002 Sedona EX - about 40,900 miles
    Bought van used in Dec 2004 with 26,000 miles for $12,900.
    Here's what's been done so far:
    1. at 30,000 miles, tranny replaced under warranty because it had a hole in the housing and was leaking tranny fluid.
    2. at 35,000 miles, I needed to change brake rotors and pads because rotors were warped and rusted. This was NOT covered under warranty.
    3. at 40,000 miles, needed to have rear-coolant lines replaced (not under warranty - over $560.00)
    4. Had van in to Dunn Tire today to have Front End Alignment and tires balanced. They found very bad left front wheel-bearing. Kia said it would be covered under warranty, but couldn't do it until next week. We're leaving on a trip from Central NY to Asheville, NC on Saturday. Couldn't wait for Kia to fix, so I paid to have it fixed. At least I know it was done right. Dunn also adjusted the rear brakes for free. He said they weren't doing enough of the work, so it would make the front brakes heat up too much. He also identified that when they changed the tranny, they didn't bolt down the power-steering line. And also pointed out that a noise I was having was coming from a motor-mount. Took van back up to Kia. Showed them the power-steering line, and the clunking sound. They agreed it's probably a motor-mount, so I have an appointment to have them look at that after I get back. He said it shouldn't cause any problems in the meantime.
  • Yes this is a US car.....your braking problem sounds like the orgional problem i had after 3 weeks. Let me know what they find...Good Luck.
This discussion has been closed.