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Kia Sedona problems

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  • I have had my sedona EX for a year now and have had the following problems.

    1-Check engine light comes on. According to owners manual and dealer, this can be caused by gas cap. However this has occured well after the tank has been filled, a couple times near half empty and a couple times near 1/4 tank. But no-one has touched the gas cap inbetween fillins.

    2-THE RADIO SUCKS When I push the seek button to go to the next station, it just continues to skip stations that have very good reception. Also, when you push the seek button to go up, it sometimes goes down and vice versa. They replaced the radio under warranty, but it did not change. Does anyone else see this issue? (Live im Metro Detroit area where radio stations tend to have strong signals) DUE TO THIS, I'VE HAD TWO DEALERSHIP ISSUES. THE FIRST TIME WHEN THEY SWAPPED THE RADIO, THEY DIDN'T RECONNECT THE TWO SWITCHES ON THE RIGHT SIDE FOR THE RR HTR AND THE FRONT WIPER DEFROSTER. SO I HAD TO TAKE IT BACK. NEXT, THEY RECONNECTED THE SWITCHES, AND WHEN I LEFT I HAD NO CLUSTER/CONSOLE LIGHTS. SO I HAD TO GO BACK A THIRD TIME. SOMEHOW THEY BLEW THE FUSE, WHICH BY THE WAY IS NOT MENTIONED IN THE OWNERS MANUAL. WHEN YOU LOOK IN THEIR FOR FUSES ASSOCIATED WITH THE CLUSTER, THEY ARE IN THE KICK-PANEL. THE FUSE THAT CONTROLS THE CLUSTER LIGHTS IS IN THE ENGINE COMPARTMENT AND IS LABELED, I BELIEVE AS KEYHOLE ILLUMINATION. ABSOLUTELY NO MENTION OF CLUSTER. LESS THAN INFORMATIVE CALLOUT IN OWNERS MANUAL.

    3-The liftgate swings up abruptly. If you don't watch out when opening the liftgate, it could knock you out. Many people have commented on this when they open the liftgate on our van. We have many minivans(villager, odyssey and sienna) in our family and they all open slowly. The dealer said this was normal!! Does anyone else notice this.

    4-Sliding doors don't seem to shut. This occurs quite often, when you slide the door shut, it doesn't always latch. I've tried to close it with and without holding the handle and it occurs for both cases.

    5-I cant lay the 3rd row seat down and not have it unlatch from the floor. When you stop suddenly it always comes unlatched and flips upward. I've seen this posted before, but wondered if anyone else has encountered this?

    6-Windshield wiper solvent can't shoot up past halfway on the windshield and when driving on the freeway, it barely goes up past the wiper itself. Also, the wipers do suck in cold weather. Hopefully replacing with different aftermarket wipers will help.

    7-Very disappointed with dealership quality and what the warranty didn't cover. The center cap has fallen off the aluminum wheels and I inquired to see if this was covered under the first year warranty for body fittings. They said that since the tires had been rotated and the dealership wasn't the ones who rotated the tires, it was not under warranty. In the owners manual it gives recommended mileage for tire rotation which I also believe is required for the tire warranty, and when you follow this they don't cover the damn cap. Come to find out, to replace the cap it costs $36.

    We really like our sedona, and most of these are just minor nuisances to us and comparing items to our previous minivans. I'm in the auto industry as a supplier and attribute some of these to engineering, which is probably why this van is considerably cheaper than others.
  • bluedevilsbluedevils Posts: 2,554
    Sorry to hear you've had so many problems with your Sedona. From my viewpoint, it seems many of your problems are ongoing due to poor dealer service, not necessarily to inherent vehicle flaws. We bought our 2002 Sedona EX last February and have had very few problems. We've also had fairly decent experience at the dealership. We live in metro Detroit; more on that later.

    Please let us know which dealer you have been visiting and consider trying another dealer for your service needs!
    Now, to respond to your specific problems:

    #1: Check Engine Light (CEL). Did the dealer scan the computer to see what trouble codes were stored? Sure, a vehicle's CEL can often be triggered by too-loose gas cap, and many Sedona owners have had this problem. Did the dealer investigate/diagnose your CEL(s) and conclude the gas cap was the cause, or did they take the easy way out and just say that was the likely problem without investigating? This is a problem that the dealer should be able to resolve fairly easily - after all, the computer stores the trouble codes, and these codes point the technicians in the right direction.

    #2 Radio Seek button jumps past good stations. That should not happen, but I don't see it as a big deal. I don't think we've ever used the Seek button on our radio. If you are in your home area, don't you already know what the stations are? I frequently switch among different stations in the preset memory slots, but I hardly ever use the scan or seek function. To me, scan and seek are most useful when traveling. I'll have to try out our Seek button to see if we have similar behavior as you are reporting.

    We are quite pleased with the sound quality, controls, and layout of the radio.

    Your dealer sure did a poor job putting things back together after replacing your radio!

    #3 Liftgate swings up abruptly. Yes, I have noticed this too. It concerns me. I may have the dealer look at it, because I don't remember our liftgate working like this until the last couple months. The struts don't provide resistance until the liftgate is halfway open or so, which allows the liftgate to gain too much speed. This one has been bugging me more and more lately.

    #4 Sliding doors won't close. This is the first report of problematic Sedona doors that I remember on the Edmunds forums. Sounds like something definitely isn't right with your doors. Has a dealer looked into the problem yet?

    #5 3rd row seat won't stay latched to floor when in folded-down position. Yours is the first report I remember hearing about this problem. Are you sure the seats are properly attached to the floor?

    #6 Windshield wiper solvent doesn't shoot far enough up the windshield. This is a problem that annoys me on our van. It's not as bad on our van as you are describing, but I have noticed the spray pattern is too low. My workaround is to spray longer, to get more fluid on the windshield. This usually gets more, and enough, fluid on the upper portion of the windshield. I've been thinking about having the dealer look at this and see if the spray pattern or the jets can be adjusted. It seems possible, but it would probably take a fairly friendly dealer to be willing to fix this under warranty.

    #7 Center cap fell off and wasn't under warranty. This is something that some dealers would probably cover, depending on how good the dealer's service is. I can understand the dealership's position that if someone other than they rotated the tires (and removed/reinstalled the center caps), they couldn't/wouldn't cover the lost center cap under warranty.

    $36 must be the list price for the center cap. We had one replaced by a dealer a month or so ago. Had a flat fixed at a Kia dealer in Grand Rapids, Mich. No charge for flat repair - I was impressed. Drove a mile down road to Sam's Club, got out and realized center cap was gone. Went back to dealer. A salesperson saw the cap in the parking lot. Tabs on the backside were damaged. Had to call dealer back the following Monday and speak with service manager to arrange new cap shipped to us. Cap arrived a week or so ago. No charge.

    These center caps are pretty tricky to install. I had quite a bit of trouble with a couple of them (recently removed all 4 of them to rotate the tires). Obviously the quick lube technician who fixed our flat tire did not re-install the cap properly. Beware!

    Dealer Service
    wfbjr23, what dealer have you been using for your service? Glassman Kia in Southfield is closest to our home, but I didn't get a good vibe there while Sedona shopping. We bought our Sedona from Dick Scott Kia in Canton. Pleasant buying experience, but it's 40 minutes from our house so we have not used them for service. Jeffrey Kia in Roseville is a few miles from my wife's office. We've been there twice so far and had decent service. Took 2 tries to resolve a left pull - first time they advised us to rotate the tires more often (we had them rotated on that visit - at 7700 miles), 2nd visit they did an alignment. Wanted airbag reprogram done 1st visit, but they didn't have their tools available so was done on 2nd visit. Had plastic cap on rear wiper arm replaced - must have fallen off in a car wash or something. On 2nd visit, wanted grounding plate procedure performed to resolve poor keyless entry performance. Dealer didn't have necessary parts even though I asked about this in advance of our appointment. We'll have this one taken care of at our next visit. Off the top of my head, I can't think of anything else that we've had corrected/adjusted.
  • arjay1arjay1 Posts: 172
    I too have noticed our lift gate opening very quickly until the struts start to slow it half way up. Like Bluedevils noted, by then the lift gate is travelling very fast.
    I have pinpointed this to only when the weather is cold. And if you open the lift gate a few times during a short trip, like hitting a few different stores, the struts work correctly after the first time.
    We will have our dealer check this also.
    Everything else OK to date. 8 months and 7500 miles without any problems.
    We will be travelling from St. Louis to San Antonio this summer for vacation. I can't wait to see how the Sedona does on this 2,000 mile plus trip.
  • bluedevilsbluedevils Posts: 2,554
    Your observation that the liftgate does that only when cold seems to explain why I've noticed it only in the last couple months. It's winter here in Michigan, and a couple months ago it wasn't.
  • deepandeepan Posts: 342
    Typically the nozzle can be adjusted by inserting a small pin. Normally this is a revolving ball kind of setup and when you clean snow off the windshield this gets improperly positioned.

    I am not sure if the Sedona has this kind of a nozzle to spray as i dont own one but its been standard on all cars i have encountered.
  • bluedevilsbluedevils Posts: 2,554
    thanks for the suggestion. I noticed this morning that it's the driver's side jet that shoots fluid on the bottom half of the windshield; the passenger side shoots on the top half. Maybe this is an intentional design, but I don't really like it. The narrow focus of the spray pattern is as much a problem as the location on the windshield-- I'd prefer a wide mist instead of a localized spray.
  • 1. Windshield wipers stopped functioning correctly on intermittant. Dealer replaced switch and motor and life is good.

    2. Stress crack in windshield. Dealer had it replaced the day I brought it in -- did both item 1 and 2 on the same day between 9 and 5.

    Dealer: Lia Kia in Schenectady NY -- very good service and the sale wasn't bad either.

    2002 Kia Sedona EX with all options except spoiler and auto-wipers.

    > 15,000 miles in less than 6 months of ownership. Happy campers here.
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,968
    Lots of miles, Chrisbgood! Thanks for the report - are you keeping track of your mpg?

    Steve, Host
  • Was ok until the recent cold snap (17 to 22 or so). During the last few weeks of < freezing weather I was hitting 15mpg and dreading the fill ups.

    The temp bumped up over the last tank and I think on this one I'm going to hit close to 20 -- seems pretty good.

    By the way -- my windshield cracked when I backed out of my attached garage at home (30 - 40 degrees or so) into the -10 degrees (worse I'm told with wind chill) on one very cold morning -- I heard a crack and low and behold there it was right in front of me. I did not have the defrost on.
  • Just found this message board and wanted to let others know about my Kia experience. Bought a new 2002 Sedona in July 2002. Had the oil changed in September 02 and within 2 days had substantial oil in my driveway. Took back to dealership to check for leak. Was told it wasn't a leak just excess oil in the pan from the oil change (the oil change was done at the dealership where I purchased....thank goodness!)In Oct 02 we had problems with the car skipping. Returned to dealership and was told the computer needed reprogramming. Was back a week and a half later with same problem. Coils needed to be replaced. Our Kia was in the shop for 5 days.(I was given a rental) Still complained a few times about excessive oil and was always told nothing was leaking. Early Dec 02 had problems with squealing in front brakes and the drivers side window squeaking and rubbing. Had abnormal wear on rotors and they were replaced and the window seals were cleaned and lubed. Problems solved. Late Dec 02, had an oil change and asked them to check again for an oil leak. No leak. Jan 29, 2003 called dealership again and spoke directly with service manager and told him I HAVE AN OIL LEAK!!!!!!!! Well, my 2002 needs head gaskets. Also, when the floor heater is on the heat comes out of the drivers face vent.Part on order for that also. The work will be done later this week. Also, have had a thump in the back brakes from time to time but of course not when it is at the dealership......the Kia also surges from time to time but of course not when it is at the dealership.
  • The service department has been great to me although I think I should have been give a rental car each time the vehicle was serviced. I have 11,100 miles on a new Kia I can't trust to drive around town. I have a complaint on file with Kia and the BBB requesting a repurchase of our van. I think I have a pretty good case. Would love to hear from others that have had similiar problems or who have filed car complaints with the BBB.
  • bluedevilsbluedevils Posts: 2,554
    Sorry to hear about your Sedona problems. That's gotta be the longest list of Sedona problems I've heard from a single owner.

    Be glad the dealer gave you a loaner at all - it is not Kia policy to provide loaners, even for warranty work. That's pretty common for most non-luxury makes. This means the dealer was extending you some goodwill.

    I wouldn't be so quick to say they've been great to you, though. These times when you took in the van and complained of excess oil or leaking oil and the dealer told you nothing was wrong - did they actually investigate or examine anything, or just pat you on the back and send you home?

    I'm not extremely familiar with the lemon law, but generally I think you need to have had the vehicle in for the same problem at least 3 times, and the problem needs to be significant enough to affect the ability to use the vehicle. E.g. a squeaky seat would not qualify.

    You definitely got a poorly or sloppily put-together Sedona. This probably doesn't make you feel any better, but most folks seem to have relatively few and/or minor problems so far with their Sedonas.

    I hope you get things resolved to your satisfaction, either with a buyback or some proper repairs and then smooth sailing. At this point, I wouldn't blame you for not trying another Sedona, or even another Kia. Bad experiences like yours are how automakers lose customers. But I would encourage you to give Sedona another chance. Overall, it seems to be pretty well made.
  • The First day my wife got her 2003 Sedona EX she was travelling on the highway and Heard a thud from the rear of her car. She kept driving until she reached her favorite destination, the mall. When she got there she realized her rear passenger tire was completely flat. She called kia roadside assistance and they sent someone out right away. (The gave her automated calls every 5 minutes to say someone was on their way) They changed her flat with the spare(I am glad its a full size, and I was even more surprised that it was an alloy - I assumed it would be steel.) That afternoon she brought it to the dealer for them to look at, they said it was not repair able as there was a HUGE hole in it. They were amazed she made it from the highway to the parking lot. Anyway, the dealership installed a new tire - free of charge! And sent her on her way. All I have is two words.....

    Go Kia.
  • bluedevilsbluedevils Posts: 2,554
    Sounds like pretty good response from the roadside folks, and even better treatment from the dealer. The dealer was under no obligation to replace your tire, which makes it all the more impressive. I hope you plan to give this dealer a chance to earn all of your future Sedona maintenance business. Thanks for posting the experience.

    You probably didn't have a chance to notice whether the spare had any damage from sitting against those metal bars that hold it under the van, did you? I checked my spare after having our Sedona about 9 months, and there were several large indentations in the tire, along the edge of the tread near the sidewall. To me, this looks like a potential safety issue. I will have the dealer take a look on our next visit.
  • No, unfortunatly I was at work and my wife had to take care if it herself. The spare is now on the rear wheel and the new tire is underneath. There is no visable damage or indents on the outside of the tire. If anyone else lives in CT -- The Kia Dealership in Wallingford is who proveded the Great Service.
  • navyairnavyair Posts: 202
    BD-
    Doubtful that "dents" will have an impact on the tire life/service. After all, YOU have zebra stripes on your face when you sleep on top of the bedspread, right? No permanent damage there.

    If rubber is broken, or evidence of broken tire belts is there, THEN worry. The rest is cosmetic. They cinched your spare up against the cage tightly to make sure it didn't rattle.

    My wife likes to use tires as "curb feelers" on my truck. Despite some uglyness on the sidewalls, they seem to be OK...will end up changing out this spring at 50K on original equipment, despite sidewall scrapes.
  • bluedevilsbluedevils Posts: 2,554
    I know what you mean about the curb-feeler damage. I've been known to inflict a bit of said damage on our vehicles' tires from time to time, but not as much as my wife!

    These indentations caused by the spare tire carrier worry me mostly because they seem so big/deep. It's almost as if someone carved out a convex chunk of tire, leaving a fairly significant concave dent in the tire.
  • I am going to go under my wife's Sedona and check out the inside of the rear tire. bluedevils -- is your sedona a 2002 or 2003?
  • bluedevilsbluedevils Posts: 2,554
    When I reinstalled the spare tire, I tried to leave the mechanism slightly looser than it was when I first removed the tire. Hopefully this will prevent or minimize further damage to the spare tire.
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,968
    I've had spares under my vans since 1989 and I always cinched them good and tight so they wouldn't rattle. I've had "cinch marks" and had plenty of flats, and no issues with the spares.

    This would be a good question to pose over in Tires, tires, tires - a "pro" has posted some in there recently and may have some advice.

    Steve, Host
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