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2003 E Class Comand/Nav Debacle

sovrensovren Posts: 17
edited March 24 in Mercedes-Benz
Let's have a chat where we can share ideas about what we are being offered. and hopefully banding together to get the best offer possible.

Personally I don't think a discounted, end of model year 2003 car is good enough? Do you agree? I am pushing for a 2004. Anybody else trying? Has anyone gotten a 2004?


  • jeffk9jeffk9 Posts: 22
    Are you referring to the fact that you can not get nav on an '03 E320, even though they promised that you could when you bought the car ? If so, I am in this category !
  • sovrensovren Posts: 17
    Yes Jeffk9, that's exactly what I am talking about.

    Have they made you an offer yet? I have not received ANY correspondence yet from my dealer or direct from Mercedes.

    I am going to push HARD for a 2004. Giving me a end of model year, discounted, re-wired 2003 is not sufficient. Shouldn't cost them any more to give me an '04. It will make me a happy customer more likely to be a repeat buyer. Also it helps at resale time since the car will be worth a few grand more. Seems like a valid request for the hassle they have put me through. My car is almost 7 months old and I want my NAV system.

    Anybody think I'm off base here? Post your thoughts here.
  • jeffk9jeffk9 Posts: 22
    Sovren, I have asked MBZ to buy my car back twice. My main complaint has been small defects in workmanship,audio system problem, and teleaide problems. They have given me a token ammount of money for the inconvenience of bringing my car in four times. I am still not satisfied with this car. It is the third MBZ I have owned, and probbaly the worst built car I have owned.
  • sovrensovren Posts: 17
    I had problems with my last car a 2001 C320. They ended up buying it back and I replaced it with my 2003 E320. Now they have to buy this back. I got no luck. I do want a 2004. I feel all of us with these cars deserve it. Please post here so we have strength in numbers to negotiate getting a 2004!
  • irvnirvn Posts: 11
    I have a 2000 E430 with the COMAND system and the car has been problematic from the start. I would wait until 2005 or so when Nokia comes out with the COMAND II. I think MB's are better when you keep the options simple; no phone or NAV. I have both and have had nothing but electrical problems. I cannot say that I would buy another MB. . . .
  • zueslewiszueslewis Posts: 2,353
    The COMAND system leaves a LOT to be desired. I investigate, report and testify in lemon law cases and I've been involved in more than a few involving this MB Nav system.

    One CLK 430 had the system replaced 7 times (at $5,400 a copy) in just over a year. And at trial, MB won, because the jury couldn't feel sorry for a guy with a $70,000 car.

    It's a tough go for the client (car owner) and the attorney. You taken 8 people (in NEw Jersey, for instance) away from their $8 an hour jobs; they're losing two day's pay and have to sit in court for a MB owner....MB owners simply don't get the same justice as someone who owns a Chevy Cavalier or Ford Focus.

    Regardless of how the law reads, it's based on what the jury feels.
  • boo20boo20 Posts: 85
    Don't state lemom laws have wording to the effect that the defect has to affect safety or a significant operational characteristic of the car? Maybe the jury got it right after all.

    We could use fewer lawyers in Amercia.
  • bgetahunbgetahun Posts: 6
    If you had prepaid for the navigation, you can get a brand new car. I was told i could pay for it later with a coupon that brought it down to $1625, needless to say, the MB rep called me and said the dealerships were told not to sell any MB with NAV's on order in end of Jan or Feb. I am extremely pissed off that the sales rep and finance told me not to prepay. Now the MB rep says its up to the dealership. And you know that is going to be useless. I am going to fight it all the way. Its pathetic that a $60k car can not have NAV, you have $24 Camry's with it not to mention others. If anyone has any ideas, please let me know, i am still waiting for a call from the Dealership Manager.
  • bgetahunbgetahun Posts: 6
    Jeffk9, i have the same problem as you, the teleaide and srs system is going haywire. Power seats move by themselves and other crazy stuff. The dealer still has the car and not fixed it yet. I should never have bought on the first year, they always have a lot of issues. Love to get rid of this car. this plus the no Nav is really souring me on MB
  • zueslewiszueslewis Posts: 2,353
    there area actually 3 laws that overlap, with your state's lemon law being the most restrictive, the Magnusson-Moss Warranty Improvement Act extending time and mileage requirements and the Uniform Commerical Code, with its phrasing of "implied warranty of merchantibility" covering just about everything else.

    Those COMAND systems control a lot more than just the NAV system, and even if it were just a NAV system, if there was a problem, it would still be considered a product "defect".
  • jeffk9jeffk9 Posts: 22
    The more I think about it, do I want a first year nav system ? I'm just disgusted with the car, and with myself for buying the car. I had asked the dealer to get MB to take me out of it and I would take an S430. Of course, they never got back to me !Do I want to get deeper in and take another E or an S. Im to busy kicking myself for buying a first year car, I will never to that again, I hope
  • sovrensovren Posts: 17
    I sent my demand letter in today to the dealership requesting a 2004 to replace my 2003. I will keep you all posted. Anybody had any luck with this yet? If yes, please post your tactics for all to use. If you have ordered a replacement 2003, did they throw in any extras?

    I have yet to receive ANY correspondence regarding this issue from either Mercedes or the dealer. I have confirmed I am on the list for replacement, but no contact from anybody yet.
  • sovrensovren Posts: 17
    I just traded some e-mails with Donald at He is the one that first broke the news of the buyback.

    I asked him if he had any advice for bargaining for a 2004 instead of a 2003.

    His advice... Plain, simple and right on target:
    Insist you get a 2004. Tell them that's the only thing that will satisfy you.

    I'm going with that advice.
  • bgetahunbgetahun Posts: 6
    After numerous phone calls, i have been promised a 2004 E500, i have asked for the terms to be spelled out on paper. Do not waste your time talking to the dealership managers, call MB and get a rep to go through the process. Third MB rep that handled the mid-atlantic area dealers did all the talking and got it resolved between the dealer and MB. The dealer is paying $3000 and MB will make up diff on trade in and i pay for taxes again on new E500. I can live with that and so i agreed. Good luck.
  • sovrensovren Posts: 17
    Please keep us posted on your success. I am working with customer service in NJ. I hope to hear on my 2004 soon
  • bgetahunbgetahun Posts: 6
    Finally got a confirmation letter from the market manager of our region(washington dc). Was promised August but letter states September is arrival date, which is ok. As i said before, do not waste your time with dealers, get the wheels rolling with the MB regional rep. If you had anything written about nav or if you prepaid, you will get a new e500 without much struggle. Its the ones like me who trusted the dealer to make good on promises to retrofit it in when it becomes available that had to fight to get it resolved. MB rep forced dealer to fork over money to help with trade-in. I couldnt do it with all my phonecalls and letters.
  • Just learned MB CANNOT retrofit this car with the Nav system as initially claimed, AND WILL NOT READILY DO ANYTHING ABOUT THIS ENGINEERING AND MARKETING FIASCO UNLESS ONE WAS FOOLISH ENOUGH TO PREPAY for nav( i.e. loan MB $2000) for a product with an unannounced delivery date. (Called paying for vaporware in my field.)
    Mislead about the availability of a Nav system on the E320,2003 even tho' my car is "pre-wired" for Command system. Dealer blames MB, "who has essentially told us new product adapters to jump in the lake.
     World class service?-No way! It's the is the worst I've seen and reminds me of the old Chrysler. And the service center is "not required" to tell me who the "PROPER PEOPLE" to whom they are forwarding my complaint are.
    Dealer David Michael (NJ)is unwilling to do anything about this. It's the "not my problem" phenomenon. ""IT'S MB'S fault"
     By the way MB 2003 is SLOOOW from 0-30mph.
    Said one MB salesperson, "it's not a performance car" I'll say!
  • sovrensovren Posts: 17
    Response was no way you're getting a 2004....and nobody else is either. This is a quote: "If they say they are or are getting anything "thrown in" they are lying!

    Real attitude. Makes me want to get the new car... put it right up for sale and get a different car. I'm getting sour on MB.
  • pvh3pvh3 Posts: 15
    I bought this car in Jan '03 after turning in a leased '98 SL500. Had a lot of problems w/the SL but I guess I didn't learn my lesson.

    The E has been in the shop at least 5 times for the same problem, i.e., the tele aid SOS malfunction comes on for no reason and the audio system (cd changer, radio and casette deck) go bonkers. Often, instead of hearing music, I just hear a crackling noise that sounds like static. I don't have the COMMAND/NAV system by the way. Just the premium sound system and I subscribe to teleaid.
    Is anyone else experiencing this?
  • I purchased my 2003 E320 in 11/03. Currently there are about 3200 miles on it. I subscribe to teleaid too. I have the premium sound system and the audio system (radio, cd, cassette) has gone out 3 times. On one of the occasions the system failed for 3 days and suddenly started working again. That only lasted for a couple of days. The audio failed to operate again in 2 separate instances. When the audio fails, the teleaid has difficulty in working too. The MB technician fixed the problem by resetting the fuse and flash audio gateway but the fix may not last. I am told MB is aware of this problem. Anyone with knowledge of MB plans for permanently addressing this problem?
This discussion has been closed.