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Ford Mustang Convertible Top Problems

2

Comments

  • The TSB was dated November '05 and I bought my car in December '05. I should have been informed that there was a problem with the tops. I don't think that you would want to be sold a pacemaker with known problems. The repairs will cost 1/10 th of the price of the car new and 1/3 of the value of the car now. That is a significant defect. You are certainly entitled to your opinion but I know that I will never buy another Ford product. I have bought Ford products for myself and my family for over twenty years and regardless of what you say, I do not think that other car companies sell cars with known problems. I am not talking about a windsheild wiper blade or something that is expected to wear out. I am talking about the top of the car. I am talking about $2000.00 to repair a problem that Ford knew about. I would not be so upset if I were one unlucky individual who happened to get a bad part or installation but there are a lot of us who are having the same problem. I have bought two Ford products for my mother, one for my sister and three for myself in the last twenty years. I have been over all satisfied and never complained about making normal repairs on these vehicles. The TSB, dated Nov. 23, 2005, reads some 2005/2006 Mustang Convertibles may require a repair of the convertible top. Why would a company keep selling cars with known problems with the roof of the car? Not something minor, the roof!

    Would it be nice for me to overlook this oversight and keep purchasing Ford products? Absulutely. Does it make me bad for buying from another manufacturer? Absolutely not. Would you feel the same if the roof of your car was sold to you with known defects? Highly doubtful.
  • do not buy a ford at all... have a new 08 the thing is a piece of junk ... DONT DO IT YOU WILL BE SORRY........ :lemon:
  • does not suprise me i have a new 08 convt. water has been coming thru the door for 1 yr 4 months ... they just keep putting you off and there favorite words are that is what it is supposed to do or can not dupicate... i am with you i will never buy another ford product again and i will tell everyone that ask not to buy one either ... :lemon:
  • Hey Saregentrx

    I have just experienced the same problem with my 05 Mustang. Ford is giving me the same crap they told you. They even have the nerve to insinuate that I must have done something to it and said this just doesn't happen unless someone deliberately damages the roof. I have a witness that was beside me when the top went down and there was no problem. The problem occured 20 mins later when I tried to put the roof back up. What's worse is Ford is telling me to get my insurance to pay for it - basically do some insurance fraud! I bought the Extended Warranty and can't believe a part worth $8000 is not covered in a warranty - this is more than the cost of replacing the engine and transmission together...how can it not be included in a warranty??? Needless to say I am completely frustrated with Ford and regret having gone down the path of buying a North American car for the first time in my life. I've bought new and really used Hondas all my life and never, ever experienced any issues with these cars. North American car companies deserve to go out of business - they sell defective products and don't stand by them!!!! Were you able to get resolution somehow?
  • Unfortunately, my post mentioning a class-action against Ford was deleted. It was an honest mistake...I meant it more as a comment of criticism than a solicitation. But what's done is done. In any event, I've written to Mulally and the rest of the directors at Ford telling them that I'll take my complaint (on behalf of others with the same problem) to the Attorney General and the FTC if they don't help with repairs. As with at least one other poster on this message board, TSBs were issued on my convertible top indicating these problems before I even took delivery of my car and I should have been told about it. My "PremiumCARE" extended warranty is in force, yet they're still refusing to repair it. Ford states that the warranty will give you "Peace of Mind" with "No Surprises" and covers over "500+ Key Components." How can they tell me that the mechanical system which makes a convertible top go up and down aren't "Key Components" for that model car?! If they hold to that, then the sale of that warranty is deceptive and fraudulent.
  • I agree completely. I just cannot believe that a company like Ford can sell products knowing that there is a problem. Please keep me posted on your progress. I think that you are doing the right thing. Someone should shine a light on the fraud.
  • I am calling Connecticut dealer about flooding within my 2006 Ford Convertable in the am. From the things I am reading it appears I have my work cut out for me. I have extended bumper to bumper but I wonder about the damage to insides of panels and as I plan on insisting on new interior carpeting I wonder how long it will stay dry after (hopeful) new interior is in. I also have a spastic turn signal but wonder about parts not showing water damage yet. I will swish my way to dealer and pray for the best but as for Ford I am fed up. One of my last cars was a Ford Eddie Bower but it was running firestone tires and it endowed three times. Thank God for sun roof as I ejected from this window or I would not be here today. When I was in hospital with 10 broken ribs and punchered lung, Ford rep took tires to be looked at. You wouldn't believe it, they vanished. I'll keep you posted as to the service I recieve.
    Carol in Ct.
  • explorerx4explorerx4 Central CTPosts: 9,622
    thanks for the very funny post.
    when was the last time in rained in connecticut?
  • As a matter of fact we had rain two times last week. Glad you enjoyed :)
  • I also have a 93 and it sticks at 6" but I've always gave it a little help and it finished fine - also on coming back up I cushion it at the last 6" or it will slam into top of windshield ,there has to be an adjustment but I don't know what to adjust .
  • I pretty sure you are wrong while being pretty sure. Properly engaged locks dont just open, and improperly engaged locks are a driver issue.
  • The window drop feature is wonderful. I have had four 80's and 90's convertibles and the trade-off of secure, positive, quiet sealing vrs. seal wear is part of the game. This is a great enhancement IF you let it work.

    I always pop the door handle and let the window do its business for a moment or two before pushing the door out to exit. If you don't wait, the feature does NO good on the opening motion (as I like to power out of a normal hardtop door - it took some practice , patience plus extensive re-training of passengers :).

    Sorry to rock anyone, but the joy of opening the top and watching the sky absolutely comes at a cost compared to a steel top sedan. I for one do not understand cars with roofs anymore.
  • wonder what TSB you saw ?

    Of the 40-odd TSB for the '05 (listed here on Edmunds) none seem to mention a top bow distortion / breakage problem (leakage via cowl / A pillar leakage). Sorry you got troubles but coming from a repeat offender convertible owner (Toyota, Porsche and Ford) also as a multiple DIY installer of rag tops, my advice is A) pay attention (listen, watch) to how the top works. That is a pretty big sail up there and just a little unintentional or unknowing abuse could really tweak it. Don't ignore any suspicious problems as the metal can deform, fatigue and fail, or B) drive hard tops for less worry.

    I worked on a 67 stang, a 06 vinyl Stang top and have a 07 in cloth. I think the modern structure is pretty d@mn good, but if I start hearing slow/straining motors or see hang-ups, I am going to use it at my own peril until it's figured out.

    I can't understand cars with roofs anymore, BUT (big but) the joy they provide also demands a little more heed than a steel top buggy. To me the trade is worth my hat blowing off.
  • azlsazls Posts: 4
    My '98 top motor whines and is very slow particularly when closing the lid. No evidence of leaks. If a hydraulic system can it be filled?
  • I am looking to replace my worn out converible top with a 1 piece Hardtop on my 95 Mustang GT, where can I find a One Peice Hardtop?
    If you know of where I can find this please let me know, My name is Dan.
    DJDanPetro@Gmail.com (813) 748-8515
  • lizaslizas Posts: 1
    I have a 2007 convertible Mustang. I went on vacation and was on my way home. Got into town and was sitting at a stop light, decided to put the top down and heard a pop, put the top up and there was no window...just jagged edges.

    Has anyone had this happen? They say I am 4 months out of the warranty and my insurance wants me to pay 833.00 of the 1700.00 to have it repaired.

    I am not sure where to go with this.

    thanks

    Liza
  • dkuzeedkuzee Posts: 1
    I have a 2006 Mustang GT conv. with only 14,000 miles , left the top down for two weeks and when I put it back up there was a L shaped tear on the right side and two puncture marks on the left side. Anybody have any ideas what happened!
    Dave
  • jgkjrjgkjr Posts: 1
    This is my experience with my top: I have had trouble with my 05 Ford Mustang convertible GT for 4 years. (My dealership sends you to a top shop to repair convertible issues)First the top had to be replaced because the frame punched several holes in it. I tried to explain that the tops frame made a popping noise while lowering and something in the frame was bent or broken. They insisted in just replacing the top and 4 months later happened again. Replaced top and after me screaming and yelling someone discovered the cylinder was leaking on the right side. They replaced cylinder and top but only parts of the side frame. Since they covered this under warranty they only replaced parts on a limited basis. Guess what, last week I was putting top up and the right side didn't move while the left side was halfway up by the time I realized it. Had to pull right side up by hand in order to get top closed. I took car to top shop again (has been in business 40 years)so he could tell dealership what parts he needed. This time they have to replace left side frame. This is the first time I talked to the top shop (dealership handled the previous problems)He told me that the car had been hit in the right rear where the frame for top folders down and the car had been repainted on the left side. Called Ford and I'm suppose to confront service mgr. and have them submit cost to Ford so they can make a decision to cover damage since the car is now out of warranty. Waiting for parts to be delivered. I'll update
  • tc86tc86 Posts: 1
    I'm in the same boat. I have an 06' convertible and the top has an "L" shaped cut and a gash on each side, above and behind the rear seat windows. I know I'm not alone because I've seen 2 other cars same make and model in the parking lot of the local Publix store with the same cuts. It seems as if the frame for the top is punching holes in it while retracted. The newer models don't seem to have this problem as far as I've seen, but don't hold me to that.
    I've looked around and been unable to find any recalls or info on this problem. Of course, the local dealership is giving me the run-around that it is out of warranty and regular wear-and-tear. Even though it stays the garage, get's washed bi-weekly, and has less than 50k on it.
  • irtnogirtnog Posts: 1
    I have a 2007 Mustang convertible (bought new) which I love, all except for the leaking top. I had it into the shop 5 times in 2009 and FINALLY, on the fifth time Ford allowed the dealership to replace the top! When there was a heavy rain, I would get 1-2 inches of rain in the passenger side. The water would be sloshing around in the floor!!! The back seat had to be replaced along with the carpeting. Now exactly two years later, I sloshed back to the dealership with the same problem. It appears that Ford knows there is a problem, but doesn't give a damn. I GIVE UP! Told the dealership to find me a hardtop and I will invoke the Ohio lemon law to get rid of this nightmare. I love the Mustang but never again will I get a convertible!!! :lemon:
  • I purchased a 2005 last May and am having problems with my convertible top. I put it down recently and it didn't want to raise back up. I took it to my mechanic and he said that the stability bar (???) on the passenger side was twisted and that I'm completely missing it on the drivers side. Last summer I noticed it the passenger side was lagging a bit every time I put it up, but didn't really think much about it. A local Ford dealership is saying to order 1 side is going to be $600. My mechanic said that he could get me an entire top from another car for about $900 plus $400 labor. My question is this: Are there any other options other than those? Can't I just get the bars needed instead of replacing the whole frame?
  • I owned a Sebring convertible for more than 8 years with no problems. I have had my 2010 Mustang convertible for about 16 months and at 13 months experienced a pucker and separation where the top enters the body. I was told I "probably trapped a rock" and that did the damage. Now I notice that on both sides, over the front window the rolled trim is cracking all over. I am really upset about this and have contacted my dealer and am waiting for a reply. Looking for people who have experienced similar problems with this year top. I live in Florida and garage my car and it is only driven Sept- May. This is the only problem I have with this car.
  • I purchased my 2005 in 2006 so it was used. I never experienced any problems with the top at all, until 3/18/2011. I did notice over the years, that when I put the top up, it didn't come all the way to the top window frame, I would use the hand hold to pull it down, and put the pins in place, which is what the dealer told me it was for, so again, didn't think anything about it - however, I've read other posts where this is actually a problem and new owners in 2005 got this repaired by their dealers.

    On 3/17, it was the first beautiful day in KC, and I put the top down. Drove it from a shopping area in KCKS home with the top down - about 15-20 miles. Pulled right into my garage, and left it there over night. The next morning, I went to raise the top as it was much cooler than the day before. I just happened to glance in my rear view mirror as it was raising, and noticed an angle to the top - I turned around and the passenger side was not moving, but the driver side was. I immediately stopped and put it back down. I got out and inspected what I could see, and had my partner try raising the top. As I watched, I noticed that the frame was catching on the plastic covers as it was coming up, and I could not pull it out of place to get it to come up. So, at 42 degrees, I drove it up to the dealer and had them look at it. A few hours later, they called me, and told me they couldn't do anything for it, that they would have to send it out. The service tech actually advised me to come get the car, and take it to the place where they send all of their 'top' issues to, in order to get fixed, and that would save me the up-charge from the dealer.

    I took it down to the repair shop, and the guys looked at it, and they initially could not get the top up even by hand. At first, they were unsure as to the problem themselves. Nothing really looked out of the ordinary, other than what I had already discovered, that the frame was hitting against the plastic covers on the sides. There were no holes or rips in the top.

    They eventually popped the plastic pieces off, and once again, while I held the button, they lifted from both sides. They got it about half way up and we stopped again. After more inspection, he could feel that the frame on the passenger side was severely bent out of place. After inspecting the driver side, the frame (this is the frame within the top, and luckily had not punctured the top), was bent the other way. He then showed me gouges once the plastic pieces were lifted where over time the frame was getting worse and worse. "This did not just happen over night." was his exact words. He then shared with me that after several repairs from the dealer back in 2005 when they first came out, there was an article in a mechanics trade magazine, alerting repair shops of this issue. This guy showed the Service Manager but again, Ford would not accept it as an issue, and therefore did not issue any recall.

    The repair is going to cost $2293.00 to get fixed - $1242.66 for the parts and 867.79 Labor. They are replacing both sides. The gentleman at the repair shop stated initially that Ford only replaced one side. They eventually went to replacing both sides, because eventually the other side would fail and was causing issues with the top, i.e., tearing and holes.

    I contacted Ford, and they of course denied any assistance - stating there was no recall or known defect. Even though both the Service tech and the Service Manager at my local dealership acknowledged they were aware of the issues. So if a local dealer is aware, surely (and by reading the posts on here), there are others around the country, I'm sure enough that would cause Ford to make a recall.

    I was advised to hold on to my receipts - but I was also advised that I should coordinate the repair through my dealer, otherwise, in the event a recall was made, I would not be covered by taking it to the repair shop myself - even though, it was the Service department that advised me to take it to the shop I have it at. Just another charge I would have to incur, having the dealer coordinate this.

    So, I'm asking - if there is anyone else with a 2005 model that has had both sides of their frames repaired and/or top, please contact me - I'd like to show Ford that this is indeed an issue, and that they need to 'man' up and take care of the issue themselves.

    Steve in Olathe KS
  • delraygirldelraygirl Posts: 4
    Good News-- Ford completely replaced my top, and even gave us a loaner to drive while they had my car. I am a happy camper, let's see how long this top lasts
  • 08tang08tang Posts: 6
    In 2009, I purchased a 08. It was not from a dealer but the owner of the garage who in the past and done my repairs. He buys at auction and is someone I trust implicitly. This winter, I noticed cracking on the piping around the top. In January, I took it to a FORD dealer and they made arrangements to contract the job to have the roof replaced. Upon replacement, I noticed the vinyl was buckled on each corner of the back window; the right worse than, the left. It looks like it has not been attached straight. I immediately took it back to the dealer, who said it needed the warmth of the summer to tighten up the vinyl. Then I noticed some vinyl sticking out and return to the dealer. The service manager and service customer rep pushed the pieces back into place. (?) I live in the prairies in Canada and our winters get extremely cold. Last week, it was finally warm enough to put down the top. Firstly, I noticed it is extremely easy to unlatch; there is no tautness. Secondly, I noticed it is not receding far enough back into place and looks like it isn’t folding in properly. Thirdly, when it is put back up there appears to be fold and pinch marks. I called the service dept and he was to get in touch with the manager. I didn’t hear from him and called him. The car is still on warranty until the middle of this month. He told me he was not prepared to incur the cost of sending 2 men to take the car to the contractor. That basically, it was my responsibility. I emailed the owners and then today received an email from the Service Manager, stating they all agreed I should take the car myself, the contractor would let them know if he could fix it and then they would decide what to do (which more than likely, will be past the end of the warranty). Has anyone else had these problems with a replacement? Although I live in a reasonably large city, I gather there are not a lot of contractors who do this type of work.
  • ClairesClaires Chicago areaPosts: 976
    Congrats, delraygirl! What changed their minds after they tried to pass it off as a "trapped rock"?

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  • 08tang08tang Posts: 6
    Can anyone tell me if the roof mechanism in an '08 is the same as newer and older models and when the change occurred?
  • 05 thru 09 should be the same.check on e-bay for parts.
  • 08tang08tang Posts: 6
    I was told by a person who repairs convertible roofs, there hasn't been a changed since '06. I am not looking for parts but am having a tough time with a dealer. I bought the car used (one year) but not from this dealer though someone I trust totally, who owns a garage and purchases at auction. The piping on the roof cracked, the dealer outsourced it for replacement; however, the guy stretched it wrong and it doesn't seem to be closing properly. When I wanted the service manager to put a roof down on one in the lot, he said it was a different mechanism. Since I have been getting the run around from this dealer and Service Manager, I wanted to know if this is true. Thanks.
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