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Audi Financial Services
Fast forward to march 2006, as we were doing our taxes and referring back to our bank account to reconcile some expenses, my wife and I discovered that we had been debited twice for one month :mad: (we have removed the auto-debit once it was discovered we got double-dipped). We had plenty of funds in the account so insufficient funds was not a factor. I've contacted them numerous times, getting a different rep who gave me the canned answers of we'll look into and get back to you -- and then no response. :mad:
I've asked my bank to get involved and they have faxed all documents which showed what had happened. It has been 3 months since my initial inquiry. And nothing.... :mad: I just can't believe it. I've filed a complaint with the Los Angeles BBB, where I found out Audi FS has a "D" rating. Which is about as bad as you can have. Basically, you want to run away from anyone who has this kind of rating.
In principle, I can no longer respect the Audi brand, although I still love my car, I will not buy another Audi after this experience -- they lost me as a customer and this was my second audi.
If you're going to buy an Audi and have to finance, just make sure you finance it through your bank that you have a long relationship with. It blows me away STILL that a company that's doing this well would have an affiliation with such a poorly rated finance company.
My guess is... any finance company affiliated with an auto maker would be the same.