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Pontiac Vibe Transmission Troubles

135

Comments

  • gmcustsvcgmcustsvc Posts: 4,108
    Scrappyd,
    I would like to look into your situation further. Please e-mail me with your contact information, VIN, as well as involved dealer by clicking on “gmcustsvc” for the e-mail address. Please address it attention Christina. I look forward to hearing from you.
    Christina
    GM Customer Service
  • This is the exact thing that happened to us! Two years ago! The first thing I did was call Pontiac and they said they had never heard of anything like this and that "No" there was no recall. With the check engine light on and the car bucking like a bronco we limped to the repair shop. Transmission specialist found metal filings in the transmission and replace the whole thing for $3000! After the repair it did the same thing until the PCM was replaced. We also got the recall letter and now need to wait for the second letter. Unbelievable. :cry:
  • lalswift, I understand your situation. We have a 2006 Vibe. In August, it stalled at 70 mph (Speed limit) in the left lane on an interstate in Kentucky. Drove OK afterward, except for some odd shifting. Check engine light came on Oct 23. Mechanic found PCM was faulty and was sending odd signals to the transmission solenoid. Dealer confirmed. GM cust service can't do anything because, according to customer assistance, the dealer told them that "it is not an immediate problem." We need a car to drive, but they have no idea when they can replace the module. I hope that the transmission doesn't fail by then. Customer assistance? Give me a break!
  • 2006 Vibe with 69500 Miles have check engine light code P2716 , parked here in driveway for past 2 weeks.

    Nice job Toyota and GM

    I finally have time to go new car shopping this weekend and will not be going on GM or Toyota car lot .
  • maxx4memaxx4me Posts: 1,340
    If I may, your best "like model" replacement is the Hyundai Elantra Touring. I have a 2009 Vibe and 2010 ET. The ET is a far superior car and with the Preferred Package #2, comes well appointed for the money. I'll be trading in my Vibe (the second I have owned) for a 2012 ET when they send the newest one to our shores. I have had my Vibe in twice for "transmission" issues that the dealer says are "normal." I don't have a lot of trust in what Toyota put into the latest Vibe either.
  • I received a preliminary notice of a recall from Pontiac in September of 2010. I call their headquarters, got a service number and was told that final recall notices would be out in mid February. I have used my Vibe very little to prevent further damage. I received a recall notice today informing me that the parts are now available and I have made an appointment on Friday to get the PCM ordered for repairs. There was never any misquotes or misinformation on Pontiac's part. In fact the representative I spoke to has called me to find out if the car is still functioning and if there was anything they could do to help during the period before the recall letters came out. I have no complaints about how GMC handled this situation.
  • I am still waiting for GMC to send me the paperwork for a refund which they said they would in Nov or Dec. I've given them all my data and 3x they said they would be in touch.

    They had parts when I had to get mine fixed - my car was totally inoperable - had to have it towed. Be very careful if you are driving at all - this happened so fast it was freaky - and I was on a highway -

    Really be careful :sick:
  • vibe5vibe5 Posts: 2
    I received the preliminary recall in Sept. about the faulty PCM. I have been in touch with GM many times over this issue. At first they stated they had no idea what I was talking about. My car has driven bad since I bought it but at the end of January the transmission went completely out. My vibe would stall and make a jerking motion when going from a stopped position to moving forward. Car would roll backwards when in park. The mechanic stated my transmission was fried and there were metal shaving all over inside. Had to shell out $1530.00 for a new transmission.
    Got my official recall Monday 2/14/11 and took it to the GM dealer and they replaced the PCM for free. GM mechanic stated that the faulty PCM caused the transmission to go bad. Now I am waiting for GM to reimburse me for the $1530 I spent due to the bad PCM. This is going to be interesting and I am expecting them to fight me on it! It is a cut and dry case....bad PCM=bad transmission = GM's expense!!!! :mad:
  • My daughter's boyfriend is having the same issue with his transmission. His 2005 Vibe has been at the repair shop for two weeks and they have quoted $3000 to replace the transmission. If his transmission went bad due to a faulty PCM then shouldn't they cover the cost to replace the transmission? He's a 24 yr old kid who doesn't have that kind of cash lying around. Should we contact the GM dealership to have them repair the transmission due to the faulty PCM?
  • vibe5vibe5 Posts: 2
    I would love to tell you yes but I was recently told that they will not cover my transmission. I talked to Nikki at Pontiac/GM, I told her my transmission failure was due to the faulty PCM and she pretty much told me too bad. She informed me that the recall only covers the PCM and nothing else. My speed sensor needed replaced as well. If your daughter's boyfriend gets his transmission fixed at GM and they say that the PCM caused the transmission failure, then they might fix it. GET IT IN WRITTING!!! Have the mechanic write that the PCM caused the transmission to go bad otherwise they won't do anything. I told Nikki I was going to write a letter every week and mail it to the CEO of GM until they did something about this issue that we are all having. I think everyone who is having an issue with their transmission should write a letter and keep sending them. This is their problem and we are paying for it!! Good luck!
  • Hello, I have been fighting with GM on this PCM and a destroyed Transmission for over 2 years. I first called them in Nov of 2008 and asked if there was a known problem or recall...they said no. They refuse to admit their mistake, they have no integrity, and they refuse to do the right thing. I was stuck with a $3200 transmission repair.
  • Vibe5: You can contact GM dealership but honestly this entire process and all these posting are just us venting HOWEVER try to call Pontiac Customer Service at 1-800-620-7668. Have your make model VIN # ready. Ask for a claim form if you have already paid for the repair like I did last year. Unless the certified GMC Pontiac dealership has an actual letter from GMC stating it's under the recall you won't get anywhere from my understanding. I'm waiting on getting remibursed since last year. I was told I'd get something in November. I've filed again to GMC Pontiac Recall Reimbursement Department PO Box 33170 Detroit, MI 48232-5170.
    I hope the company does the right thing this has been very frustrating and when I listen to national news about Toyota but here nothing about the Pontiac on the mainstream I wonder why. These home companies need to do the right thing too. :(
  • maxx4memaxx4me Posts: 1,340
    Oh, they won't do the right thing. How many stories need to be posted to convince you. GM dragged my negligence case until they wore me down; just like they do to everyone else. My case went all the way to the top, and a letter was also written by a helpful dealership to the CEO at that time. It is sad GM still exists. They certainly were not deserving of our money. Sorry for all your troubles.
  • gmcustsvcgmcustsvc Posts: 4,108
    kdwynne,
    I'm sorry to hear about the issues with the Vibe. Have you had the vehicle diagnosed by an authorized GM dealer? Will you please email me the VIN and current mileage? I look forward to your response.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,108
    vibe5,
    I apologize for your frustration and inconvenience. Will you please email me your VIN, current mileage, involved dealer and case number with GM Customer Assistance. I would like to look into this further.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,108
    lalswift,
    Can you please email me your case number?
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,108
    scrappyd,
    Can you please email me your case number?
    Christina
    Gm Customer Service
  • lalswiftlalswift Posts: 14
    I started this whole ordeal in Nov of 2008. My case number is 71-875610168. I was recently sent a claim form to fill out but I have not heard back yet from the Pontiac place (Otto in Albany NY - talked with Todd) if they installed the correct PCM way back then after a complete transmission repair ($3200) or if I still need a new one. Laurie
  • I lent my 05 Vibe to my daughter to take to Fl. last week. Right before I took it to the dealer to see about the PCM recall, and they said I didn't need it. She got to Fl. and called and said the transmission didn't seem right. She has to leave tomorrow so I told her to get the fluid changed and try to get back. After reading this forum, I see that there are others with bad trannys, and I'm looking for advice. Any help will be appreciated. If she doesn't make it, I will go get her and have the car towed to a trans shop and hope for the best.

    Thanks
  • gmcustsvcgmcustsvc Posts: 4,108
    lalswift,
    I have looked into your case. Can you please email me directly?
    Christina
    Gm Customer Service
  • gmcustsvcgmcustsvc Posts: 4,108
    Lcharness,

    I agree with you about telling your daughter to get the Vibe into the dealership before she tries to come back home. Please, e-mail us with any updates about your situation.

    Michelle P., GM Customer Service (assisting Christina)
  • lalswiftlalswift Posts: 14
    Hello Christina, I tried to contact you directly. Is it the gmcustsvc link? Right now GM is refusing to accept repairs done by NYS Certified repair shops (the same certification that GM repair shops have to have). Isn't that also a violation of the Magnuson-Moss Fed Law?
  • lalswiftlalswift Posts: 14
    I finally got the final, unfortunate word from GM/Pontiac. Even though they now admit that the PCM is faulty and can cause transmission damage they will not do the right thing. My PCM failed in Nov 2008 causing major transmission damage. GM/Pontiac denied that anything was wrong then (this was when they were going bankrupt). I had no option but to pay $3200.00 to get the transmission fixed. In Sept 2010 they finally decided on the PCM recall. They will not pay for mine from 2008. I did all the right things, GM still refuses to do the right thing.

    Is this grounds for a class action lawsuit?
  • lalswiftlalswift Posts: 14
    In 2008, when my PCM failed causing extensive transmission damage, GM/Pontiac said there was "no problem" with the PCM and I was forced to pay for the damage its failure caused ($3200). To make me "feel better" they sent a coupon to be used toward a new car. I could not and still cannot afford a new car so I never used the coupon. This"coupon offer" was used by GM to "settle" this case. That was before GM admitted there was a problem. Now that they admit there was a problem and there is an actual recall, this coupon "settlement" is null and void. The entire situation has changed. I explained this to GM and they still refuse to do the right thing--pay me for the damage that their faulty part caused. I wouls seriously consider a class action lawsuit at this point. Talking to GM is like talking to a wall. L
  • lalswiftlalswift Posts: 14
    Did you ever get GM to pay for your transmission? My PCM failed in 2008 and they (GM) refuse to help me. My transmission cost me $3200. I'm pretty sure they now just want me to go away. I have never been so angry at any company in my life. :mad:
  • gmcustsvcgmcustsvc Posts: 4,108
    lalswift,
    Can you please email me your VIN?
    Christina
    GM Customer Service
  • lalswiftlalswift Posts: 14
    To Christina, GM Customer service. My VIN is 5Y2SL63885Z455928. LALSWIFT, 2005 VIBE
  • I had a similar customer service snafu from GM. It was for a different problem in which I filed all my paper work and they said they had no signatures on my paperwork, which I know I signed. I asked them to send it back to me so I could sign it and they said I had to resubmit!

    Now I am having PCM problems on my car and since I am an 03 Vibe they say it isn't covered in the recall. Even though I have a faulty PCM as well! Its absolutely ridiculous!
  • Too funny you posted this issue you're having...I'm having the same problem & I was considering legal action as well. My car died while I was driving it, which thankfully didn't cause an accident, two days after I rec'd initial notice of the recall in the mail...which means the REAL recall had not yet been posted. Thankfully, there IS a very good GM dealership in Mt. Dora, FL (Danny Lenn Buick), who worked directly with GM/Pontiac customer service to replace the bad PCM, however, it was replaced with the older version of the PCM, which will still go bad over time. So I finally rec'd the actual recall notice almost 6 months later from Pontiac & I'm now getting the car repaired at a dealership I'm not as familiar with, but is closer to where I work since I needed a co-worker to help me drop the car off to be inspected before parts can even be ordered. Well the first time around with this nightmare, I was without a vehicle for 3 days, had to pay a friend to borrow his car for the 3 days and I had to pay to tow the vehicle to the dealer. So I have been put out for approximately $130. So now I decided to go ahead and get the transmission flushed since I am also having a stuttering issue between 3rd & 4th gear and I'm not sure when the transmission has ever been flushed. So Carl Black GMS is where I took the car the 2nd time to get the recall notice satisfied, got my free oil change & tire rotation (thanks Pontiac-real generous) and I requested a Transmission flush service, which costs to the tune of $169. So the service writer Danny confirms the correct T-4 Toyota transmission fluid is being loaded in my car, however, the mechanic insists that the transmission plug is only pulled & the pan is drained like any other car. I know this is NOT true because a Toyota dealer & a GM dealer & a certified mechanic friend of mine have all confirmed that there is a flush machine that attaches to the engine to drain the additional 50% of the fluid that is sitting inside the transmission. So now I've gotten NO satisfaction with GM/Pontiac & my transmission is only 1/2 the way flushed BUT I still have to pay full-price for a service that was only half done!!!! I AM LIVID over this! I have asked 5 different people at GM customer service to simply take care of this cost for me, in order to compensate for SOME of the difficulty I've had, yet all 5 people have denied my request! I left a message with a Susan at GM Customer service here in the US, to have a supervisor contact me, at 10:30am this morning & I'm yet to receive any calls back. I have contacted Susan twice since then and have left two voice mails with no call back. I was a Pontiac Vibe lover, however, this experience has left me SOOOOOOOO sour and foul, that I'm willing to take legal action & will NEVER purchase another GM vehicle in my life! I hope they continue to go bankrupt & all the futzes who denied helping me with a measley $169 in service costs, I hope they will be standing on the unemployment line & when their cars have recalls, I hope they receive the same treatment I have!!!!!!!
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