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BUYBACK Info...Please see the prior post:/direct/view/.ee93e1c/355
In a nutshell, every Ford dealership is assigned a Regional Representative. This person works for the Ford Motor Company. This person is only available through the Service Manager at each dealership (the 1-800-392-FORD folks may not even acknowledge that this person exists). If you feel you are not getting anywhere with your dealer, I suggest you ask for the Ford Regional Representative. Ask them to discuss your options under programs M009 and/or M010. The bottom line - THIS REPRESENTATIVE is the person that has the decision making power as to whether or not FMC will be involved in the repair of any Ford vehicle (the 3.8L engine is a MAJOR sore spot for these representatives - even they are not overjoyed with how their company has handled the situation). According to what the rep told me, the buyback is not really a program as it is another "option" under the M009 program. This does not obligate FORD to do ANYTHING with your vehicle. This "option" was implemented when demand for rebuilt engines far outstripped supply. It was not cost effective to put people in rentals and then repairing the vehicle in question. Again, keep in mind that this is just another OPTION - They are not obligated to invoke this option. One last note; I have yet to read about anyone SUCCESSFULLY getting the buyback in 2001. It appears that enough engines are back in the supply chain to continue the engine replacement process (over the buyback anyway). If anyone has, I would like to hear about it (more importantly, I would REALLY like to talk with the FORD rep that authorized the buy back...)
My story - I just went in for my second motor in as many years (between Jan 99 and Oct 99 I got three transmissions). I fought tooth and nail to get them to buy the damn thing back - even offered to buy another FORD (why I would even consider such an option is completely another story - worse yet, the explanation is no longer in the Edmunds archive!)
I am STILL waiting to get the van back...
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