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Chrysler Pacifica Suspension Problems

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Comments

  • charger3charger3 Posts: 209
    edited July 2011
    Put in a complaint with NHTSA . Call your Chrysler rep and tell him you had it replaced about a year ago Or spend a little time and a few bucks and replace the strut mount yourself. Free tools from Autozone or Advanced auto 48 dollars and a few min of your time. They show the whole thing on youtube. These mounts guaranteed for life find out what parts he uses and check how long it's good for
  • faroutfarout Posts: 1,609
    Didrysler deer put the struts on? The sway links going out usually indicate driving of rough roads. I had our sway links replaced twice on both sides in 103,800 miles. We live on 1 mile of riverbottom type road each way. The Pac does better in needing repair than any of the three Jeeps we owned!

    Did she get a Chrysler extendedwaranty? If so they are covered.
  • dkojnikdkojnik Posts: 5
    Can you fax a copy to my dealer 661 949-9893 ATTN: Amanda Johnson.
    Thanks
  • charger3charger3 Posts: 209
    Your fax is sent
  • dkojnikdkojnik Posts: 5
    Has anyone had luck getting Chrylser to pay a claim? I provided them a copy of the letter and they insist it is not one of the vehicles covered. Since it is not listed on the warrenty list for my specific vehicle, no one will acknowledge the warranty. In addition to model years, they say it may be VIN specific but no one can say for sure. My craddle broke (2004 WITH 60k), they won't know it it is corrosion related until they remove it.
  • sue80sue80 Posts: 7
    Keep trying.... My Pacifica is being repaired and paid for by Chrysler today. I had the same problem, my VIN did not qualify. My dealer was of no help other than to provide me with a bulletin # that was sent to the dealers. The bulletin # is 13-001-10 and I also have a copy of a letter sent to a gentleman in Illinois. After getting nowhere repeatedly with Chrysler, my husband called our attorney generals office (lemon laws) for help. They intern sent letter to Chrylsler along with letter sent to the other Pacifica owner and the bulletin #, requesting an explanation as to why my VIN did not qualify. Within a few days I received a call from Chryser staring that "as a courtesy Chrysler was agreeing to pay for the repair". :)
  • dkojnikdkojnik Posts: 5
    Congrats, I think it is horrible to have to do all this running around. Can I ask what sate you are in?
  • charger3charger3 Posts: 209
    Maximum care warranty will also cover it
  • faroutfarout Posts: 1,609
    Charger3 did you have to pay anything at all., or show how you kept up the scheduled A or B ?
    My lumbar adjustment broke and it's cost was more than $1,100. I called Chrysler and they paid it all on "Customer Good Will". I have found Chrysler willing to do a lot to keep customer loyality.

    farout
  • charger3charger3 Posts: 209
    I had the 8 year 80 thousand mile Maxium Care warranty It covered all but 100 dollars. Then I got the letter in the mail that said 2004 and 5 Pacificas in high salt areas would have the frame engine cradle replaced at no cost if they were rusting through I called them and told them that they just replaced the enging cradle and I want my 100 dollars back.I sent them the paper work and a check came in about two weeks
  • jujukjujuk Posts: 1
    Could you please fax the letter to: 515-278-7639.

    I'm having these same issues, and nobody seems to know what it is.

    Thanks!
  • charger3charger3 Posts: 209
  • demekiajdemekiaj Posts: 1
    Can you please email the letter to me at demekia@bellsouth.net. Thanks!
  • omoore01omoore01 Posts: 1
    Can you email me the letter to oprahmoore@aol.com. I live in a high salt area and I am always wondering about the frame of my car along with the suspension. Thanks
  • charger3charger3 Posts: 209
    email sent
  • charger3charger3 Posts: 209
    email sent
  • dkojnikdkojnik Posts: 5
    I am amazed at the lack of customer support from Chrysler, see my email below and Chrysler's response. My concern was sent back to the same person/department that has been ignoring me in the first place.

    Thank you for contacting the Chrysler Customer Assistance Center in
    regards to your 2004 Pacifica Sport.

    I am sorry to learn of the issues you have experienced with your
    vehicle, as well as the difficulty encountered attempting to speak with
    your Case Manager. Your concerns, particularly in view of the
    inconvenience involved in this issue, is understandable and I appreciate
    the time and effort you took to bring this matter to my attention.

    I have updated your file to reflect the information provided in your
    recent email message. It will be provided to your Case Manager for their
    attention and review.

    Thanks again for your email, David.

    Sincerely,

    Jeff

    Customer Service Representative
    Chrysler Customer Assistance Center

    Original Message Follows:
    ------------------------
    US Customer Service - Chrysler Brand Site
    Brief Description:
    Customer treatment from Chrysler
    Comments:
    Approximately 2 weeks ago my 2004 Chrysler Pacifica was diagnosed with a
    broken engine cradle. I was shocked that a vehicle with only 60k miles
    would require such a major repair. As I felt this was a highly unusual
    part
    to fail, I did some research and realized I was not the only one to
    experience issues with the engine cradle. Chrysler has even extended
    the
    warranty on the 2004-2005 Chrysler Pacifica for the engine cradle to 10
    years or 150K miles for vehicles that have operated in areas of high
    road
    salt usage (this Pacifica has about 20,000 miles in those areas). Upon
    informing my dealer that it may be covered, I was told there is no
    record
    of this type of warranty extension and I should call Chrysler Customer
    Service and initiate a claim. Upon calling customer service I was told
    that
    no such warranty extension exists (even though my dealer and I both now
    have a copy of the warranty from another Chrysler Pacifica owner). I
    proceeded to contact the claims department and my information was
    submitted
    to Ricky in the claims office, within a few days he called and told my
    wife
    he would be willing to cover the repair under a 70k warranty until he
    realized I was not the original owner. I did not understand what the
    warranty coverage had to do with the vehicle being with the original
    owner
    (the local dealer told me the only coverage I had left was an extended
    warranty on the EGR valve, this coverage still applied to me being the
    second owner) and wished to discuss the issue with him further. After 4
    attempts to contact him with no return of my phone calls I spoke with
    another agent who told me she would email him and ask to return my
    calls.
    On 22 July 2011, frustrated and out of options I reached Tristan and
    explained my frustration and wished to speak with a supervisor/manager.
    I
    was told they are all in a meeting for the next hour and he would pass
    the
    information on so someone would contact me in 1-2 hours. That day has
    come
    and gone. It amazes me how a company can treat its customers with such
    disrespect. One of the comments made to me by a Chrysler representative
    was that I have not had a “relationship” with Chrysler. A
    “relationship”
    works both ways. I have only owned this car for about 6 months and put
    less
    than 6k miles on it, hardly enough time to build a "relationship" but
    the
    way Chrysler has acted in this situation raises serious doubts on
    whether I
    would consider continuing this "relationship" with a new car purchase.
    My
    previous “relationship” with Chrysler consisted of purchasing a brand
    new
    1993 Jeep Grand Cherokee at age 23 which I happily owned for 10 years
    and
    drove for over 85 thousand miles with no major troubles, I expected my
    Pacifica to do the same.
  • charger3charger3 Posts: 209
    I wonder if a letter from a lawyer would help. I'm not saying you should but if you drove the car and had an accident because of the broken engine cradle maybe you could own Chrysler for not listening. Also I was NOT the original owner of my Pacifica It had 30000 miles when I bought it. They replaced mine even though I was the second owner
  • Charger3, Thanks for posting this information. Will you please e-mail me a copy of the letter from Chrysler also to shines2030@yahoo.com. I live in a high salt area and am having problems with my engine cradle now. Thanks!
  • charger3charger3 Posts: 209
    Letter sent
  • Charger3.....you told my wife about this at the Road Ranger on Monday.

    Could you please send a copy of the letter to me Frederickroth@msn.com thanks...
  • charger3charger3 Posts: 209
    Letter sent
  • Can I also get a copy of this letter to estellaramolt@gmail.com? I have a 2004 Pacifica with 65,000 miles and was just told my engine cradle is completely rusted out.
  • I can't seem to find that bulletin. Is there anyway you could get me a copy of the bulletin and send it to estellaramolt@gmail.com? Thank you so very much!!
  • charger3charger3 Posts: 209
    letter sent
  • charmincharmin Posts: 1
    I just returned from the shop today and was told I have the same issue on my 2004 Pacifica and the car should not be driven. Could you email me a copy of the letter to dpcharmin@comcast.net?
    Thanks
  • faroutfarout Posts: 1,609
    Has anyone heard of this rust situation on PAC's as new as 2005-2008? I live in a area that uses LOTS of SALT. I am going to have our PAC checked at the next work on Sept. 6 when they replace the motor mounts. I hope they corrected this issue.
  • charger3charger3 Posts: 209
    Letter sent
  • I'm joining in with the rest of the disgruntled 2004 Chrysler Pacifica Owners. Would you be able to send that warranty letter to me as well . . . sammie.athome@gmail.com. Thanks.
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