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Chrysler Pacifica Suspension Problems

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Comments

  • Opps..I forgot to give you my email address kar511@yahoo.com
  • charger3charger3 Posts: 209
    Letter sent
  • sage13sage13 Posts: 1
    I just picked up my 2004 Chrysler Pacifica from the garage where I had to replace/repair both front struts, both coil springs, 2 mounts and bearing assembly and the tie rod end all due to corrosion, only to find out that the car will not pass inspection without replacing the left and right rocker panels and the engine cradle, once again due to corrosion. I did some research regarding possible recalls or issues related to corrosion and found your letter. I promptly called the number provided and spoke with a gentleman in the "general information" department. He was not very helpful but did suggest that I call the dealership. Which I did...they did not have any information on any such extended warranty for the engine cradle. So I called the number provided in your letter again this time speaking with a "customer service representative" in the complaint department. The woman I spoke to was very condescending and in essence told me that my car wasn't one of the cars that had the problem and therefore wasn't covered. I then explained to her that my car did indeed have the corrosion problem and that I have a $900+ receipt for repairs done and an estimate of $700+ for scheduled work next week to prove it. She then informed me that "as you were told before, your car is not considered one of the models with the problem". When I asked to speak with another representative she replied with "we all follow the same guidelines" implying that it would not accomplish anything to do so. I ended our conversation by telling her that I have driven Dodge/Chrysler vehicles for 21 years but that this experience would end that previously content relationship. If you have any suggestions as to who could potentially help me with these costs I would greatly appreciate it. I've never had any other vehicle that has had this type of corrosion problem. I do have 115,000 miles on the car and am the original owner.
  • charger3charger3 Posts: 209
    I could send you the letter with an email address. Not every one will agree with me but I would try talking to a different person if that doesn't work I would get a lawyer. It's almost a 4000 dollar repair if you win that would set a leagal window that all others could win by
  • Got ahold to the dealer today..showed them the letter..they said that they would call Chrysler about this warrenty letter on the rusted engine cradle. I told them if Chrysler did not want to fix this Pac that I would need it in writing as to why not and with the persons signature on the letter so stating . BINGO....got a call back within 3 hours with good news that Chyrsler would pay in full to replace the engine cradle.
  • Please send me a copy of the letter to my email with the Chrysler letterhead if possible!!! I just brought a used 2005 pacifica and only had it one week. email dg17109@gmail.com
  • charger3charger3 Posts: 209
    That's great I hope it works for more people
  • charger3charger3 Posts: 209
    Letter sent
  • jtg61jtg61 Posts: 43
    Is there any way you can just post the dang letter so we don't see a multitude of requests for it every day?
  • charger3charger3 Posts: 209
    It's been posted twice once by me and once by someone else. The next day people are asking me to send it to them. If you had looked back in earlier posts you would have seen them.
  • charger3charger3 Posts: 209
    0004617/#45543/x26
    November 9,2010

    This letter is to inform you that the warranty period on your Chrysler Group LLC Pacifica's front engine cradle has been extended to 10 years or 150,000 miles, whichever occurs first. This engine cradle extended warranty coverage applies to Chrysler Pacifica model years 2004-2005.
    We are extending the warranty period on your front engine cradle because some vehicles operated in areas of high road salt usage, may experience engine cradle corrosion resulting in a driveability vibration and or/shake. If vour vehicle is operating properly. there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within the 10 year or 150,000 mile period, simply contact your dealer to have repairs performed. Your dealer will inspect the engine cradle for perforation corrosion on the rear cross car cradle support and replace if necessary.
    If you have already experienced this engine cradle concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may send your original receipts, invoices and/or repair order with adequate proof of payment (copy of the front and back of cancelled check, or copy of credit card receipt, etc.). Please mail to the following address for reimbursement, your claim will be acted upon within 60 days ofreceipt:
    Chrysler Customer Assistance Center - P.O. Box 21-8007
    Auburn Hills, MI 48321-8007
    If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST, Monday through Friday or Saturday 9:00 AM to 5:00 PM, EST. They can be reached at 1-800-247-9753.
    Please keep this letter with your vehicle's other warranty information for future reference if necessary. The warranty extension applies to the above components only; the other terms of your warranty remain the same.
    Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.
    Chrysler Group LLC
  • Can you send me a copy of the letter of the extended warranty to droman320@gmail.com thanks
  • charger3charger3 Posts: 209
    The requests just started again today
  • charger3charger3 Posts: 209
    Letter sent
  • jtg61jtg61 Posts: 43
    edited November 2011
    Jeesh people, read the whole thread. He has posted the letter twice already!
  • I would like a copy of that Warranty here, is my email address togetherbrother2@yahoo.com , Thank you Very Much
  • charger3charger3 Posts: 209
    Letter sent
  • Did you ever post this letter as a .pdf on the original letterhead? I've called Chrysler and they claim to have no record of any such letter. I'll give you my email if I can send you a private message somehow.

    Thanks,
    N
  • charger3charger3 Posts: 209
    get a free hotmail account I'll send you the letter and you never have to use the account again or after I send it you can give me a fax number and have a copy of the original
  • charger3charger3 Posts: 209
    https://acrobat.com/#d=YBlDKB70cQImfreyOmeMqg Follow this link to letter no need for password
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