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Hi charger3. Can I please get a copy of the letter? I also have the rusted Chrysler Pacifica frame. Thank you soooo much! firstname.lastname@example.org
Charger3, you should be able to attach the letter now with the new forums software.
KCRam - Pickups/Wagons/Vans+Minivans Moderator
So I am the latest casualty of this catastrophe. In a nut shell I recently got an oil change from an independent place we use who notified us of the issue - the thing is rotting so bad it is leaving metal in our driveway. It is a 2004 with only 65K miles on it and well cared for.
I called Chrysler after finding this thread and gave them the service bulleting information that was kindly posted here. They pretty much told me touch luck - my car was built in 12/03.
I did not give up and finally got someone who said contact the dealer you got it from and see if they will help you and let us know. I called my dealer and he said too bad why are you calling us? I reported that back to Chrysler - who then said to take the car to a dealer and have the work needed recorded and a quote and they would see about a cost assist.
I take it to another dealer (who has been super nice) --- and was given a $2850 quote --- the cradle and 4 bushings and inserts need to be replaced.
I call Chryselr back and tell them what the dealer said - the guy "Jay" says hold on -- comes back 10 minutes later and says too bad you were not included in the extended warranty and your mileage is too high. SERIOUSLY? 65K miles for a 10 year old car is too high? The warranty is effective 2/04 - my car was manufactured 12/03.
So know I have a car I cannot drive - cannot sell -- and cannot trade in.
Oh - but fear not I am not shutting up that easy. I am reporting ever action on all social media outlets --- and am currently waiting back in regards to a Facebook post -- next step will be an attorney and I am considering a class action suit based on my findings.
NHTSA was also called - but it seems they do not take it seriously until someone gets hurt - not sure what the purpose of that is then - you would think the goal would be to PROTECT so no one gets hurt.
If I go through with the legal process and they decide to continue not helping me --- I will let everyone here now --- this is just not acceptable.
Here is the original letter for those that still need it. Took me a while to find it so thought I would share it. I just submitted a BBB complaint to Detroit BBB --- attached this letter. Also wrote my attorney general and am researching attorneys about the class action suit so those that have paid can get their money back! Chrysler has a few more hours to get back to me about my specific issue and to make it right...if not I will contact attorneys tomorrow.
I am currently a victim of this engine cradle rust problem. There is a petition on change.org to sign. http://www.change.org/petitions/chrysler-recall-all-pacificas-for-engine-cradle-corrosion-2?utm_campaign=new_signature&utm_medium=email&utm_source=signature_receipt#share
I'm also a victim of this rust problem and am currently fighting with Chrysler, although their customer service recently told me never to call again. Classy.
Anyway, I expect to file my own lawsuit on the matter, but I learned that a class action has already been filed for anyone who is interested. And fortunately, news stations are starting to pick up this issue and run with it. I hope more stations do so. It frustrates me that Chrsyler is spending more than any other company on Super Bowl commercials to reinvent their image while still screwing over their loyal customers.
I called Chrysler last week about the engine cradle rust issue, and asked to speak to a supervisor. I was told one would call me back within 24 hours. No one called. Called Chrysler again today, and that person found out my message was never delivered last week. So now I"m waiting another 24 hours. And off to pay a huge bill at the mechanic for a new engine cradle, one that I can't afford. Please sign the petition at change.org about this issue: http://www.change.org/petitions/chrysler-recall-all-pacificas-for-engine-cradle-corrosion-2?utm_campaign=new_signature&utm_medium=email&utm_source=signature_receipt#share
We've also just discovered a rust problem on a 2004 Pacifica. Our mechanic found a "TV remote" size hole in the engine mount - passenger front. They told me not to drive it.
Chrysler Canada had us take it to a dealership for a repair quote. They estimate $7,215 plus tax for the repair and they're calling it a rotted front cross member. Chrysler says it not their problem.
Sorry everyone edmunds stopped sending me updates. I hope they show up in my emails now
This is from Chicago check it out -------------http://www.nbcchicago.com/investigations/Minivan-Owners-Want-Chrysler-To-Concede-Rust-Problems-241535881.html
This is what it looks like
@pcaseiro I hope so too
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