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Cadillac CTS/CTS-V Brake Problems

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Comments

  • gmcustsvcgmcustsvc Posts: 4,001
    Hello I am from GM Customer Service. I see that you have the vehicle at the dealership currently. Can you please keep me posted on how it goes with the dealership? Thank you,
    Mariah GM Customer Service
  • edszedsz Posts: 5
    Dealership has stated that "cannot duplicate or identify the problem" and says probably just a one-time-thing. The vehicle is ready to be picked up. I informed them that I will not take possession without a signed statement from the service manager stating that the vehicle is safe for operation relative to this issue. Of course, they will not provide this and offer no other solution. Told them I will not be irresponsible and reckless (as they want me to be). I have called the customer assistance number that they provided, but after 25 minutes on the phone have little faith in that process as well. A "manager" is supposed to call me back.

    At this point, it looks as though they may force me into a course of action that I really don't want to pursue. My requests to them have been simple: either fix the car, give me certification that it is safe, or take it back. Fear a long process from here.
  • ben721364ben721364 Posts: 22
    Thanks for keeping us posted. Do I understand that when the brake pedal went to the floor, the ABS pulsated and yet no code was stored?
  • gmcustsvcgmcustsvc Posts: 4,001
    Hello,
    Has the dealership fixed the other concerns on the vehicle? What I can do is have an agent look into this for you. In order to do that I will need the VIN, dealership, current mileage, and contact information. You can private message me all the information. Please also include when all the concerns did happen, and how long they have been going on for. Thank you,
    Mariah GM Customer Service
  • edszedsz Posts: 5
    With respect to the stored code - I was told that it would only store the code relative to the ABS being activated if it was involved in a more significant collision. This was probably only 3mph. The only way to tell what it was doing was to have it happen again while they had it hooked up to their computer.
  • edszedsz Posts: 5
    Well the dealer (Taylor Cadillac) and GM customer assistance have both proved useless on this issue. They both keep repeating "we cannot identify or duplicate the problem, therefore, there is nothing to fix. Yet neither will provide a statement declaring the vehicle to have safely operating brakes. I spoke to an Attorney that told me despite Ohio's tough Consumer protection laws, GM has been refusing to address serious issues hiding behind their recent bankruptcy. My wife and I have purchased/leased 4 new GM vehicles since 2001. We were about to purchase a 5th when this one comes off lease. We will never own another. Good luck rebuilding your brand GM.
  • ctskenctsken Posts: 3
    They ran me around on my 2006 and never fixed it. It was leased and I turned it in. On my 2007 they said it was either the ABS antilock unit or the wheel spin sensor. They replace both because
    I just drove the car in circles hitting the brakes and it kept doing it about every forth time around. All the ABS problem codes it logged right together showed a problem and that is why they did something.
    Try that. I leased a 2010 last week, Red, It's a beautiful car and is still the most car for the money.
    We'll see how it goes.
    Good Luck.
  • coastsidefogcoastsidefog Posts: 12
    edited April 2010
    We have had the same issue with our CTS (not stopped while turning sharply at very slow speeds - ie, into a parking space) and have been told it is a speed sensor issue.

    The left wheel front hub/bearing/speed sensor on our CTS was replaced 4 times with the same issue (only found this out when we went over the records). Finally after the dealer recommended we do it a 5th time we pushed and now it sounds like it has been the computer all along. GM refuses to reimburse us for the 4 previous times or the computer (which failed under 20,000 miles while under warranty) because my in-laws were the original owner. If anyone can offer any ideas or help, would be much appreciated. I have been ridiculously disappointed by my Cadillac experience.

    ctsken, sounds like that makes 3 cars at least.
  • Hi Mariah,

    I am so glad to see you here and I hope you can talk some sense into your company.

    We have been dealing with our dealership and GM directly and honestly it seems like they could care less. Despite the fact that one can find multiple reports of brake failure on the CTS at slow speeds in these circumstances and despite the fact that no repair seems to fix it (pointing toward a faulty computer from the beginning), we can't seem to get anyone to take this seriously.

    I am paying for a new computer out of my own pocket because GM has no interest in fixing this problem and we are out of warranty, but even that I don't have a guarantee will fix things. But I have reported this to the NHTSA (last time the brakes failed after replacing the hub and having the dealer tell me it should be fine there were children in front of me) and I hope that they can look into this issue before there is a loss of life on the back of GM's inaction. I just want the company to take these complaints more seriously than they seem to at this time.

    Thank you.
  • gmcustsvcgmcustsvc Posts: 4,001
    Hello,
    I apologize for the concerns that you have with your vehicle. Do you have a case number with GM? If so, what is the case number? Has the issue occurred after the dealership fixed your vehicle? Thank you,
    Mariah GM Customer Service.
  • Hi Moriah,

    I do have a case number but would prefer not to release any information on the internet. I have set up a temporary email accoun (mopheuot@temporaryemail.net)t. If you mail me there, I will respond to a direct line/email to you.

    Yes, we have a case number. The issue has recurred after four separate fixes at 2 different dealerships. The code is always somewhat nonspecific. In my own research on this issue it is clear that other CTS's are having the same problem. I am paying for the computer replacement out of pocket (GM told us it couldn't do anything because we are not the original owner and it is past the warranty period. This did not sit well with the original owner (we are related) given that they weren't even clearly told about the first 3 repairs), but it seems obvious to me that GM needs to look at this issue more closely before someone has a serious accident due to brake failure. That seems like no-brainer to me and I've been surprised about the lukewarm response.

    Please email me.
  • Hi Mariah,

    I'm not sure if you got my previous message. I am still interested in speaking with you.

    To answer your question, YES, the issue recurred each time the hub was repaired, for a total of 4 replacements where the dealer said the code was clear and within a short time the problem with the brakes recurred.

    We just paid nearly $2K to replace the EBCM and I am hoping this fixes it (and honestly, feeling a little concerned that that was the problem all along. Interestingly, this time too the dealer's advice was to replace the hub until we pressed harder about why it would keep failing and they decided we should replace the computer instead).

    We won't be keeping this car, but I do want to make sure someone at GM is following the brake issue as it seems from my research that other CTS's from this time period have also had the brake failure issue, and we're all just lucky noone has been seriously injured at this point. My car didn't stop in a school parking lot. I am very lucky no students were around.

    If you are still able to speak to me, please let me know how to contact you.

    Thank you.
  • gmcustsvcgmcustsvc Posts: 4,001
    edited April 2010
    Hello,
    I apologize I didn't get back to you sooner. I just saw your email. This is usually the best way to contact me is through my email. So did the fix take care of the issue? Or, is the concern still present after the computer fix? Thank you,
    Mariah GM Customer Service
  • Thank you Mariah. Unfortunately, I am not comfortable posting my email in a public forum and I do not know how to contact you directly. I know the main GM line if you have an extension, otherwise I am at a loss.

    This car has been showing a "Service Brake Assist" message along with ABS light, and having intermittent brake difficulties, since the first year of the car. The left front hub has been placed four times now, which was supposed to fix the problem but obviously hasn't. On the advice of GM, earlier this month we replaced the EBCM (almost $2000) and the dealer was certain this would fix the problem. They drove the car and could not replicate the problem. The brakes have intermittently still felt funny, and again today the car is showing the same "Service Brake Assist" message that has been a source of concern since the first 20,000 miles.

    Our family is done with GM (despite a 50 year history). So there is nothing you can really do for us. What I would like to have, however, is some assurance that GM will be responsible enough to take a look at the CTS's from this time period, as we have found other owners who have had the same issue and met with the same inability and/or reluctance to repair it. You need to take this seriously. I was in a school parking lot when the brakes failed and we are all very lucky that no child was in the wrong place at the wrong time. I know if it were my company, I would not want that on my back.

    Thank you.
  • gmcustsvcgmcustsvc Posts: 4,001
    Hello,
    I understand that you want to keep your information private. My email is socialmedia@gm.com
    Thank you,
    Mariah GM Customer Service
  • timd106timd106 Posts: 3
    I have a 2006 Cadillac CTS as well and it did the exact same thing to me. I was going 2 mph and i did a sharp turn, heard a rough noise and the ABS light came on. Thats exactly what it is. The anti-lock brake system connection came loose on one of the tires and they fixed it free of charge because it was still under warrenty. after that was repaired it never did it again.
  • edszedsz Posts: 5
    I will never own another GM vehicle. The way they have treated me throughout this process is inexcusable. After I sent certified letter to Ed Whitacre and their legal dept., they put me in touch with 'product allegations' (PA). PA told me didn't understand why I didn't contact them in the first place. Told them they do a nice job hiding the fact that they exist.

    They had their "independent" engineer come look at the vehicle and determine no evidence of "defect". Offered to do nothing, then sent me a nasty form letter stating that they have no liability or responsibility for my claim of damages. I have no claim of damages?!

    I want a safe car that stops and is still under warranty. I want them to fix it or issue a statement that there is no problem. See their commercial claiming they are no longer 'Government Motors", nice try at rebuilding your image. I live in the rust belt, I have always bought American and have purchased 4 new GM vehicls since 01, all financed with GMAC, never missed a payment. I was getting 2 more this year. I will never buy another new GM vehicle, and will probably switch to foreign automaker. Good luck rebuilding that image GM.

    By the way, Mariah's job in customer assistance is to get nothing done, whether she knows it or not. They are very good at their job at customer assistance.
  • gmcustsvcgmcustsvc Posts: 4,001
    Hello Edsz,
    I apologize your outcome wasn't a better one. However, I did publicly post to you on April 1st, and requested more information from you and I never got a response. Again, I apologize for you inconvenience and frustration. Thank you,
    Mariah GM Customer Service
  • j1ncej1nce Posts: 1
    Ive had this same issue since i purchased the car from the dealership. I bought it @ 17000 miles from a dealership in South Carolina. After about a week, I was pulling into a parking space and my car would not stop. The brakes kept bouncing and i almost slammed into the car in front of me.Then the service brake assist indicator came on. I called the dealership as soon as it happened. They found nothing wrong on the tester that they had. It happened again multiple times after and I called the dealership and they told me that they would contact me as soon as they had a Courtesy Car available. I called a many times and got the same response.I ended up moving to New Jersey and still to this day I have not gotten a single phone call from the dealership. Is there anything that I can do about this issue besides try and fix it myself?
  • Hi all. I have spoken with my dealership, GM several times, the NHTSA, my representative, and now a lawyer. We are beginning the discovery process as to why these cars have this issue and whether the response has been appropriate. I encourage you to contact your own representative and/or counsel to do the same. Maybe together something will come of it. This is a serious accident waiting to happen and I just hope we can get it acknowledged before that occurs.
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