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Pontiac Grand Prix Transmission Problems

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Comments

  • I see that they will honor the "warranty" if it still has coverage.. So I assume if out of warranty, please open your checkbook...The std warranty for 90% of the Pontiacs has long expired...

    We are grousing over cars worth less than 10 grand on todays market..
  • I am sorry to hear that your vehicle is not operating correctly at the moment, Anamarkie. When you contacted Customer Assistance, were you given a Service Request? If you would like to open one, we'd be happy to help you explore any options available to you at this time. Please email us more information, including: your name/username, contact information (phone and address), the last 8 digits of your VIN and current mileage, and the name of your involved dealership.

    Drvette,
    Thank you for your clarification. Your statement, "Any GM product dealer can warranty the Pontiac brand", is correct. Prior to going in to a dealership, especially if you have never been there before, it may be a good idea to phone in to see if the technicians have been trained to work on Pontiacs. There is also a dealer-locate tool on GM's webpage where you can specifically search for "Pontiac Service". Thank you for your post, and I am pleased that you have found a dealership you like working with.

    Happy Holidays,
    Sarah
    GM Customer Service
  • Take it to a Chevy dealer for the "W" body is basically common to the Impala..

    I have found that the old style Buick/Pontiac dealer is a waste of time on service..The Buick service in Florida due to the heavy population of "seniors" is sure to be expensive for we are classified as an easy sell..Recalling a recent 4 tire purchase at the Buick/ex-Pontiac dealer, the wheel alignment was checked, and 6k miles later the rear tires were flat-cupped..Solution: 4 new tires, and had the Chevy dealer align and relocate the struts--problem solved-20k miles later, tires are perfect..

    I only use the Buick dealer for battery warranty..It's simple work!!!!!!
  • "Warranty" Coverage is a gray area, sure the black ink covering drive line items will be fixed but here's a note from a local experience I had a while back.

    In "85 I bought a 6-month old "84 Corvette, sticker some $30k or so

    Traded in a "85 Grand Am and got a killer deal on the Vette.

    The Corvette warranty is for "The-original-owner-only" at the time anyway.

    Long story short,
    1 -my window regulator quit
    2- right headlight motor quit
    3- the cross-ram TBI gasket leaked
    4- the rear end pin that holds the spider-gears came loose

    This was not at ONE time, several trips.

    The Dealer Fixed EVERY ITEM FOR FREE,

    Then when I spilled some cleaning fluid on the rear bumper and ruined the paint, they called a body shop they knew and got me a special deal on fixing it and a scratch on the Targa-Top.

    Not all dealers are Equal, being an ex-wrench [Technician] myself, I must say
    Not all customers are Equal.

    Being Nice,, even though you are frustrated goes a LONG Way to getting "premium service" ANYWHERE you go.

    Rusty Wrench aka DrVette
  • The "Good Old Days" , have been there and it did happen...Too many times to recall all the free fixes..Owning 53 cars to date it, tons of stories, however it would probably bore the distressed Grand Prix owners..
  • To tom_n

    Sadly, I JUST purchased a 2008 GXP with only 54,000 miles from a dealership and have experienced your problem twice. I passed on the the 3 year, 36,000 bumper to bumper warranty @ $2700 that was offered as well.

    Have you had any luck diagnosing your problem further? I know a fluid and filter change rarely fix much but wanted it done just so I knew it was done. I'm worried I just made a huge mistake. I owned the car I traded and got $5000 for the trade and bought the car for $14,900 so if I have to dump, there is room to come out ahead.

    Best of luck in your issues as well.
  • Your vehicle may still be within the Powertrain warranty. This runs for the first 5 years/100,000 miles that the vehicle is in service, and may be helpful if the condition you're describing is due to one of the covered components. If you would like for us to check into this, you can email the last 8 digits of your VIN and we'd be happy to look into the parameters of coverage for you.

    Best,
    Sarah
    GM Customer Service
  • I actually sent a seperate message to GM Customer Service and luckicly, the 5 year Powertrain Warranty is in effect until 9/12/2012. Good news I must say.
  • Re: Sarah
    GM Customer Service

    It is wonderful that GM has seen the light and has intelligent and competent persons like yourself to visit these various forums to assist where you can in resolving issues.

    I'm an old wrench from the Pre-Nissan days at Datsun.

    We had little to NO assistance from corporate in resolving issues regarding poor design or improper implementation.

    There is little old Tech's like myself can do to actually pinpoint or resolve most issues, at this distance, with the little info and the lack of "hands-on" the only help we can offer is posting TSB's or advice from practical experience.

    Thank You So Much for being here!

    Rusty Wrench aka DrVette
  • I appreciate your kind words, DrVette. Truly. Most of the time I wish I could do more. I know that your insight is an incredibly valuable contribution to the forums as well.

    See you around the forum,
    Sarah
    GM Customer Service
  • drb10drb10 Posts: 5
    My transmission just went out at 78,000 miles 2005 Pontiac...now I am concerned with all these problems going on it wouldn't move after shifting it into Reverse, drive etc. Had to tow it to dealership. 3000 to replace transmission wondering what next? I am thinking the samething about GM seriously thinking about no more GM products. Service Advisor says they told me to change the tranmission fluid at 50,000, they didn't if they would have told me I would have done it.
  • drb10drb10 Posts: 5
    Is there a class action suit against Pontiac for transmission failures?
  • drb10drb10 Posts: 5
    Where do you have a number for GM corporate
  • Good morning,
    I apologize for any frustration you have encountered as a result of your transmission concern.

    If we can look into this situation further for you, please send us an email with more information, including your name/username and contact information (phone and address please), the last 8 digits of your VIN and current mileage (I realize you posted it here, but it can be difficult for us to match emails to posts at times), and the name of your current dealership.
    Regards,
    Sarah
    GM Customer Service
  • ann75ann75 Posts: 4
    edited January 2012
    I too am having trans issues with my 2006 GXP. I took it to a GM deealer yesterday and they said nothing about a service bulletin . Said they could tell me nothing about what it needed till they tore it apart. It is still shifting but is very hard going from 3 to 4. What does the service bulletin do for me? Any assistance with the repair? I am past the 5 yr powertrain warranty but only have 75000 miles.
  • Will get that sent over to you. No was not given any help and no nothing about a Service Request. As I have said, was given the run around like nobody knew a thing about problems with the Grand Prix's.
  • Search for GM Corporate on any search engine
  • Good morning Ann75,

    Service bulletins are for our technicians at the dealership and provide them new service information. They provide a correction to a specific product problem and usually contains repair procedures, information on part numbers and availability, and warranty labor code information. The body of the bulletin will describe the condition, cause, and correction to the problem.

    If you are seeking assistance on the repair, that evaluation is done by us in customer service through a Customer Assistance Case. This does hinge upon getting a diagnosis done by one of our dealerships so that a repair can be proposed. If you would like to establish one of these through us, please send us an email with the following information: your name/Edmunds user name, contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your dealership. My co-worker Christina generally responds to emails from Edmunds and will assist you from there.

    Regards,
    Sarah
    GM Customer Service
  • drb10drb10 Posts: 5
    What is the email address, I have talked to Pontiac and the Dealership they have offered a 70/30 warranty.
  • If you were to click on my username, my email address should be available to view publically. My coworker Christina, who answers a bulk of the emails from Edmunds, will guide you through whatever steps need to be taken from there.
    Best,
    Sarah
    GM Customer Service
  • Just found this forum. My 2008 GXP got a new transmission at 62000 miles. That should never happen but the GXPs are plagued with problems. I had to replace rear struts already too. Would I buy another one if I had the chance? YES! This car is the only fun car out there where I can still drive through the snow and have my 3 kids in carseats in the back. And DrVette is right, being nice goes a LONG way. I bring pizza, donuts, etc. to my dealer as a thanks whenever they do a great job or go out of their way. And for that, I am treated like a queen whenever I come in. They definitely go the extra mile when it comes to caring for my cars, all because I treat them with respect.
  • ann75ann75 Posts: 4
    thank you Sarah. I have since talked to GM customer service and the car is at dealership now being diagnosed.
  • It's always great to hear from happy drivers, fastgarcal! Thank you for your support and enthusiasm for the GXP, and if we can ever assist please don't hesitate to get in touch.

    Best,
    Sarah
    GM Customer Service
  • Wasn't the warranty of the 2008 model yr., 5yrs or 100,000 miles??
  • The 2008 Pontiacs had a Bumper to Bumper warranty of 3 years/36,000 miles whichever came first, and a Powertrain limited warranty of 5 years/100,000 miles, whichever came first. If you are interested in covered components, I would be happy to post those as well!

    Sarah
    GM Customer Service
  • Yes sarah please post whats covered in the 5 yr poertrain warranty, because im overseas and my fiance has my 2007 Grand Prix GXP and she told me the vehicle is stalling out on acceleration from a stop sign today and it's shifting from first gear roughly.
  • The powertrain warranty covers the following components: Engine: Cylinder head, block, timing gears, timing chain, timing cover, oil pump/oil pump housing, OHC
    carriers, valve covers, oil pan, seals, gaskets,
    turbocharger, supercharger and all internal lubricated
    parts as well as manifolds, flywheel, water pump,
    harmonic balancer and engine mount. Timing belts are
    covered until the first scheduled maintenance interval.
    Transmission/Transaxle/Transfer Case: Case, all
    internal lubricated parts, torque converter, transfer case,
    transmission/transaxle mounts, seals, and gaskets.
    Drive Systems: Final drive housing, all internal
    lubricated parts, axle shafts and bearings, constant
    velocity joints, axle housing, propeller shafts, universal
    joints, wheel bearings, locking hubs, front differential
    actuator, supports, front and rear hub bearings,
    seals and gaskets.

    If I can be of further assistance, please let me know!
    Sarah
    GM Customer Service
  • Sarah I have a 2006 Pontiac Grand Prix GXP that according to my GMC dealer requires a new transmission. It was misfiring and was having issues getting into Manual mode. Initially over 2 years ago the misfires were very subtle and only fluctuate 300rpm, it finally got real bad and was 800-1000rpm. At first the Ck Eng light generated a PO327 code for a knock sensor but even after it was replaced the code would eventually come back, I have over 100,000 miles I'm not happy about replacing a transmission on the car it should not have failed. Is there any recalls on the Grand Prix GXP's? Thanks
  • We'd be happy to check to see if there are any open recalls on your vehicle; please email us the last 8 digits of your VIN and we'll get you that information!
    Regards,
    Sarah
    GM Customer Service
  • Thanks Sara I sent you an email.
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