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Ford Freestar Transmission Problems

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Comments

  • jgenovesejgenovese Posts: 220
    dj,

    Thank God no one got hurt. Another miracle to be sure. Thank you for registering your complaint with NHTSA. Although they likely will do nothing until either someone gets killed or they are forced to in court, your report is another critical brick in the wall that is our case. Like you, every one of us is completely astonished by the lack of responsiveness on the part of Ford, and especially on the part of NHTSA. Afterall, it is NHTSA's job to look out for us, the consumer. I can't help but think that there is some connection between Ford taking no bail out money from Uncle Sam, (that we know of), and this case. The longer this goes on with no response from Ford or NHTSA, the more sinister it seems. In the maentime, keep spredaing the word and let us all know what you decide to do.

    Jim Genovese
    Annapolis, MD
  • nadinebnadineb Posts: 190
    I just reported my 2004 Freestar to the NHTSA today. Sent emails to my senators, congressman, vice pres, and pres. I really love the business card idea, too so I think that I will print some up.

    My car is in the dealer now.
  • jgenovesejgenovese Posts: 220
    Excellent. These are critical steps in getting the word out and getting this issue in the spotlight. Keep us informed as to the outcome at the dealer!

    Jim Genovese
    Annapolis, MD
  • Hey Jim,
    I use to like Fords, but they didn't want to work with me, so I went and bought a 2009 Dodge Journey. It has a lifetime warranty on the motor and tranny. Ford can keep their products, this grandma won't be buying one again.
  • nadinebnadineb Posts: 190
    Anyone really know how NHTSA works with these situations? I had a state senator tell me once that my local highway administration only takes situations seriously after three deaths.
  • momtobcltmomtobclt Posts: 19
    Title says it all.

    I have a 2006 Freestar Limited and have already had the PCM issue fixed. Now I am just hoping I don't end up with a tranny issue.

    My van is in the shop right now getting its second warranty paint job done on cracking paint.

    We are buying a new car next year and you can bet it won't be a Ford. In 20 years my husband and I have only had Ford, but now we are done.
  • nadinebnadineb Posts: 190
    I am having an ethical dilemma with this vehicle. Being too afraid to drive it after stalling and lurching in traffic, having to drive on high speed roadways, bridges without shoulders to be able to pull off the road safety, and the fear of being rear ended, what are we to do with these vehicles.

    Trading the car into a dealer will just put it back on the road only with another person who may have a family with children. If I sold it myself, I would have to disclose the issues, and I can not afford to donate it. I need the funds to purchase a replacement.

    Disappointed with Ford is an understatement.

    I would like to know what you are planning to do with your vans. Is there a solution to all of this?
  • jgenovesejgenovese Posts: 220
    dj,

    Ford lost me after 25 years of undying loyalty, 9 new Ford purchases, many used, and countless referrals. They obviously do not care and have demonstrated that quite well. What bothers me the most is that they, apparently, knowingly put my family in harms way by selling us this van. The irony of it is that the centerpiece of their advertising campaign for this vehicle was its safety rating. Go figure.....

    Jim Genovese
    Annapolis, MD
  • jgenovesejgenovese Posts: 220
    nadineb,
    Apparently, they bury their heads in the sand and do absolutely nothing. I have asked them many times what the criteria to open an investigation is and they have no direct answer. I asked them how many people have to die before they open an investigation and got the same reply - the standard line. I can't help but think that there is some sort of deal with Ford not to open this can of worms because of the economic crisis. Is it a coincidence that Ford hasn't taken any bailout money? I know that, on the surface, that sounds like a conspiracy theory however; are we to believe that Ford is doing any better than Chrysler or GM or, better yet, that they didn't take the money based on some moral or ethical basis? Based on their handling of the Freestar issue, we all know that this is not the case. Until they come out and address this issue head on, it is only natural that the speculation will continue and we cannot let this issue go away.

    Jim Genovese
    Annapolis, MD
  • jgenovesejgenovese Posts: 220
    nadineb,

    We have the very same ethical dilema. When you distill it all down, however, the only real choice is to either by a replacement, which we cannot afford right now, mainly because we are still paying down the loan we took over a year ago to get our van fixed, or, have faith in the transmission tech that did the work to have done a good job and that God will watch over us until we get out of the financial mess Ford has gotten us into. My wife knows that the danger is always there and that she needs to drive accordingly, always aware, always planning an escape route, etc., That is one heck of a way to live, isn't it? Ford, are reading this? (I know your lawyers are). This is the situation you have put my family in. You must be so proud!

    Jim Genovese,
    Annapolis, MD
  • nadinebnadineb Posts: 190
    The way I see it, Ford needs to step up to the plate and take responsibility before someone is seriously injured. There is power in numbers, and I know that if we make a strong attempt that we can get them to hear us.

    Like you, Jim, I may not have a choice about replacing the vehicle, but I do have the will to keep pursuing what I know to be the right thing. I have to believe that Ford will also do what is ethically moral. Justice will prevail, but I hope it is before a child is injured or killed. To me, it appears that they have all the proof they should need to see that this situation is a disaster waiting to happen. I did email my local television station, but since they do not make this vehicle anymore, I don't know how much concern it will generate.

    Does anyone know the amount of these vehicles that Ford produced?
  • nadinebnadineb Posts: 190
    I received a response from my Senator today and the paperwork to fill out for the NHTSA. My Senator asked for a detailed letter to be sent so I would encourage everyone to do the same.

    Wikipedia has an interesting description of the Freestar and Monterey. The paragraph about Reliability Issues quotes "The main weak point of the Ford Freestar and Mercury Monterey is the poorly designed transmission system. Many have had or will have transmissions problems, requiring towing. There is a problem with the power train control module (PCM) as it can easily get wet and malfunction. Limp mode is not automatically engaged on the vehicle, the driver must disconnect the computer manually, allowing the vehicle to move without the computers faulty control. There is also a problem with the clutch, as it will wear out and not engage. The brakes wear out quickly, and problems with the design create a squealing noise." These problems can get you killed!
  • jgenovesejgenovese Posts: 220
    Nadineb,

    Amen. Further proof of what we have been saying all along. Ford has been aware of this problem far longer than you would think, however. Why do you think they rebadged this van from the Windstar to the Freestar? Instead of fixing this dangerous defect, they just gave it a different name and then marketed it to families based on its safety rating! In my mind, this is criminal behavior and should be treated as such. Please keep up the good work and communication with your senator and keep us in the loop. Also, if you could provide a name and the mailing address, I and I'm sure all of the others on this site, would be happy to send a letter as well.

    Jim Genovese
    Annapolis, MD
  • 5thaveman5thaveman Posts: 10
    I have 142K miles on my van.The engine light came on. The van revs real high when moving. It sounds like a NASCAR engine whe just tyrying to get to second gear. Took in to dealer, only codes that came up where for the wires,plugs and coil pak. IT STILL REVS HIGH, sparingly. Keep in mind, I just finished paying off the last TRANNY I had replaced in there 2 years ago($3400). Any thoughts or comments would be helpful. :mad:
  • momtobcltmomtobclt Posts: 19
    Do all of the Freestars have the same transmission?
  • tervmomtervmom Posts: 12
    It is a conundrum. All I know is I will not be in this vehicle past its current warranty on the transmission fix I just had done (12,000 mi/1 yr). My mother lives 200 miles away and I have been putting off the visit since my Freestar suddenly stopped on a rainy night. To help me get the courage to drive there (my frst trip will be this weekend) I, also, think of evasive manuevers when I drive. The road it occurred on had no shoulder, only a ditch - so, I just stayed in the middle of the road and turned on my flashers. I only hope I'll have more choices should it go out again before I get rid of it. I feel like I'm in a race with a ticking time bomb and I didn't get to set the fuse. I get in my car and tell myself - "my vehicle and I are always safe when we travel" hoping to get some divine assistance. I also travel to dog shows with my dogs in the back and am scared as hell when vehicles are following a bit too close or fast. It's amazing how many driving decisions are based on "what if". It's just scary.
  • jgenovesejgenovese Posts: 220
    Its amazing to me how we all face the ethical dilema and choose to do the right thing in spite of the tremendous financial and emotional costs involved. Conversely, Ford sold hundreds of thousands of these vans, knowing of this defect, and didn't blink an eye. Ford, including those individually responsible, for this should be prosecuted criminally and a recall should be forced by NHTSA.

    Jim Genovese
    Annapolis, MD
  • nadinebnadineb Posts: 190
    We need a letter writing campaign to start. Government officials need to be aware of the danger this vehicle poses to those driving them and other vehicles who may smash into them when they stall on the roadways.

    Ralph Nader's book The Lemon Book is dated, but it still provides very helpful information on dealing with the dealership, small claims court, and consumer protection units. I checked one out from the library along with twenty other books.
    His web site also explains how NHTSA under the previous administration lacked with it responsibilities, but now that we have a new administration, we need to get our voices heard.

    I believe that we need to put some more force on NHTSA to do something. Yesterday, I phones some dealerships looking for a new vehicle. They are quite aware of the problems with the vehicle, and when I asked them what they would do with it as a trade in, they commented that if it was sell able, they would put it on their lot-problems and all. No need to disclose. Something is just not right with that situation.

    My letters are almost complete!
  • jgenovesejgenovese Posts: 220
    Nadine,
    Who is your senator? If you would like, you can either include my name and hometown in your letter or I will write a separate letter.

    Jim Genovese
    Annapolis, MD
  • nadinebnadineb Posts: 190
    Jim,

    I filed a complaint with the Better Business Bureau because I do believe that there is fraud on the manufactures part, and the dealership sell these vehicles knowing full well that they have major safety faults that could seriously injure or death.

    You want to hear something not so funny? The other day I called a car dealer, and told them that I was thinking about getting a new vehicle. I told him that I was not interested in trading in my vehicle, but he wanted to know the model and make so I told him. When I asked him what he knew about this vehicle, he stated, "I know that they have a lot of problems." Then, I asked him if I did trade it in what he would do with it, and he said that as long as it runs he would put it on the lot for sale.

    Contact your senators, congressman, the Board of Directors at Ford, your Attorney General Office, and Consumer Protection units. To Ford, I am writing a demand letter for restitution. One letter can be sent many places. The cost of postage is well worth informing them of this serious situation. I travel along roadways at night with many tractor trailers, and personally, I do not want to be rear ended by one of those hugh vehicles because I may not be able to walk away from an accident with one of them.
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