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Ford Freestar Transmission Problems

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Comments

  • nadinebnadineb Posts: 190
    Thank you for posting that piece of information. It will be interesting to see how the agency (NHTSA) replies. Ford attempting to use cost as the motivating factor in this issue is pathetic, but then, to state "Steering and braking are unaffected and the vehicle can be safely parked" is even more ridiculous.

    How many of us believe that this is not a safety related concern and that it does not present an unreasonable risk to safety in these vehicles?

    I am starting my response to this letter right now. Ford must be kidding!
  • nadinebnadineb Posts: 190
    Thank you for posting that piece of information.

    It will be interesting to see how the agency (NHTSA) replies. Ford attempting to use cost as the motivating factor in this issue is pathetic, but then, to state "Steering and braking are unaffected and the vehicle can be safely parked" is even more ridiculous.

    How many of us believe that this is not a safety related concern and that it does not present an unreasonable risk to safety in these vehicles?

    I am starting my response to this letter right now. Ford must be kidding!
  • Karen_CMKaren_CM Posts: 5,016
    I've been notified by a member that a lawyer called his home asking if he wished to join a class action suit for failed Freestar transmission. The problem is this person does not own a Freestar, but has posted in this topic on occasion. The assumption is this lawyer checked his profile and although his email address is private, googled the name and location for a phone number.

    Problems of this nature can attract the unscrupulous folks who will solicit indiscriminately. Please check your profiles to be sure you are not disclosing more personal information than you may wish to. To see what others are seeing, click on your screen name or My Community Profile located at the top right of the page. If you have any concerns, please contact me via email, karen@edmunds.com.

    Community Manager If you have any questions or concerns about the Forums, send me an email, karen@edmunds.com, or click on my screen name to send a personal message.

  • jroysejroyse Posts: 7
    I got my Mercury Monterey transmission replaced at a Lincoln/Mercury Dealer. It is where I bought it used. They quoted me around $3500 but I told them it was really expense and then they must have cut their own profit since then they lowered it to $3260. It was a family owned Lincoln/Mercury dealer and not too much longer Ford bought them out of the franchise so they are now closed.

    Right now on our rebuilt transmission there is a 3 year warranty from Ford. I almost went to a private transmission shop and called Jasper- but the prices were almost the same and after shopping around I realized if this transmission gets recalled I have a better claim for a (crossing fingers) a possible refund from Ford since I used their parts/service/labor/dealer etc.

    At least call the Ford customer line and tell them your concerns and also log a report to the NHTSA if you feel the situation is unsafe - because right now Ford is claiming to the office of Defect Investigations that the failure/warranty/complaint rate is low for this vehicle! I personally think the failure is high for the vehicle, but a lot of problems go unreported!
  • nadinebnadineb Posts: 190
    Personally, I hope it was a board certified lawyer willing to take a case against Ford, and have them removed these death traps off our highways! I would like to see the CEO of Ford put his children, wife, and grandchildren in one of the vehicles.

    It's not difficult to GOOGLE anyone and find them. Morale of the story is not to trust anyone calling on the phone. Find out if the person is really who say they are when they call.

    For that matter, you should not trust anyone on this site either. Someone said that they thought Ford monitored the site, and I would think that they would want to know how to plan the next move. They know something is coming at them because of the NHTSA investigations.

    The unscrupulous folks in this matter has been Ford.
  • nadinebnadineb Posts: 190
    You are so right about these problems going unreported. Most people just want the situation corrected. Two attempts at fixing the problem, and I was done putting myself at such a high risk of being injured. The first time was about three miles from my home. The bucking, stalling, and lurching of the vehicle was scary, but there were shoulders on the road that I managed to coast over to the side. Second time was entering a high speed roadway. I would not ride in the vehicle after that incident.

    How many people are killed or injured when their vehicle is on the side of the road? I know that around here there are quite a few. Many are police officers, but it seems that a vehicle on the side of the road distracts drivers.

    I took my husbands 98 Ford pickup truck, and he drove the van. Two weeks later, he finally experienced the failure, phone me at work, and tells me it failed on him on I95. Why would anyone put themselves in this much jeopardy?

    Personally, it would be so much easier to walk away from all this stress, throw up my hands and say this is no longer my problem, but I believe that as an American I have a civic duty "every right implies a responsibility; every opportunity, an obligation; every possession, a duty"- John D.Rockefeller Jr
  • jay_s1jay_s1 Posts: 1
    I have been working with Jim. Please check your carspace email for information. Momx - please check yours too. Thanks.
  • nadinebnadineb Posts: 190
    So, I decided to do some more research, and find out where my used 2004 Ford Freestar came from.

    Anyone want to guess?
  • nadinebnadineb Posts: 190
    If there were such a thing as an average amount of Technical Service Bulletins on a vehicle, what could be considered the norm for a vehicle? Is there a number of TSBs that could be considered as a high number?
  • Karen_CMKaren_CM Posts: 5,016
    Asking others to contact you and posting phone numbers is not permitted in the Forums. For further clarification, click on Membership Agreement at the bottom of the page.

    Community Manager If you have any questions or concerns about the Forums, send me an email, karen@edmunds.com, or click on my screen name to send a personal message.

  • Well, I went and had the codes read from our 2004 Freestar transmission this morning & low and behold it's the torque converter clutch. At highway speeds the fluid overheats and the clutch remains in the stuck position and the transaxle light will flash. Normal city commuting no problem, no flashing light, but it's just a matter of time I believe. I'm curious though if a complaint is filled out & we decide not to get the transmission replaced and decided to trade it in, will we have issues trading it in? 54,000 miles and the transmission is shot & the AC quit this past summer. This is completely unacceptable. :lemon: I'm at a lost where to even begin. If you have experience the same or similar, please advise me some options. Thanks.
  • First thing- you can take this car to CarMax and they will give you a written estimate on what they will pay you for the car- bottom line without haggle, black and white. I did this for a Ford Taurus that had some miles on it. They were generous - if you want top dollar for a trade, make sure the inside/out is spotless.

    Now that you know your trade in price - do a cost calculation. How much do you have to put in the van? Lets say it is $3500 for a rebuilt transmission from Ford with a warranty, and $300 for the A/C. You probably need tires? Then you can figure the Van is going to last another 54k at least because the rebuilt transmission probably doesn't have the defect.

    The only dealer that knows transmissions go bad on this vehicle are the Ford/Merc dealers. Reporting the problem to NHTSA or Ford I personally doubt would affect trade in value since they probably check CarFax to make sure it isn't wrecked, then a Kelly Blue book to see what it will sell for at the auctions.
  • The Freestars with 2 different engines - are they with 2 different transmissions ?
  • nadinebnadineb Posts: 190
    As far as I understand, there is only one type of transmission. AX4N/4F50N
  • Wow. Ford has got to be kidding. Few things disgust me more than when educated people, especially lawyers, abuse the English language, insult our intelligence, and obfuscate an issue.

    For Ford to say that loss of motive power is not a safety issue because braking and steering are not affected and the the vehicle can still be parked, is nothing short of obscene. What good are the brakes and/or steering if the vehicle is not moving?!? How do you steer a car that is not moving? The brakes are useless because, again, the vehicle has stopped moving!

    Hey Ford, what happens when the vehicle loses "motive power" in a tunnel on a freeway in front of a tractor trailer that is traveling even at the posted speed limit?

    Here is what happens; a fatal collision. It is just a matter of time before this scenario plays out; if it hasn't already.

    Also, how dare you suggest that the main motivation for the complaints we have filed is financial. My main motivation, and that of every other decent citizen who has taken the time to file a complaint, is that you put our families in danger. In my case, my wife and 5 of my 6 children were put in harms way when our Freestar lost "motive power." Steering and braking didn't matter at all when my family was a sitting duck in the middle of an intersection! My wife had to get out and push the vehicle to the side of the road!

    My secondary motivation is the fact that every Ford representative, from the dealership on up to Corporate, and especially the clowns at the Customer Relationship Center, lied to me and my family, disavowed any knowledge of this problem, and treated us like we are garbage.

    And yes, money is an issue to a blue collar man with 6 children. Your defective transmission cost me and my family nearly $4K that we had to borrow jsut in time for the holidays. How would you like to have to explain to your children that Christmas will be sparse because Daddy had to fix the family car that only has 45K miles on it?

    I am so sick and tired of corporate thugs who prey on working families and don't back their product.

    All Ford has accomplished with this ridiculous, disingenuous, preposterous, obscene, and dispicable response is motivate me even more to see that justice is done.

    Ford, maybe you could use some of nearly BILLION dollar profit you just reported to redeem yourselves and recall this vehicle before someone gets killed. What do you say?

    Jim Genovese
    Annapolis, MD
  • It was Halloween night 2009 and I packed my husband, two oldest daughters, my son-in-law and my granddaughter into my 2004 Freestar to take the 2 1/2 hour drive back home from a day of festivites. We were driving down a very rural two lane road, in total darkness when it started. We were leaving the town of Elizabeth and accelerated from 30 to 55. Everything was fine until I hit 62. The van seemed to misfire and lunge. Everyone asked what it was. I had let off the gas a bit and tried not to go over 60. As we continued the van lunged again, but now I was only going 55, and then again and again, going slower and slower. My husband assumed I had a problem with the gasoline or something and told me to floor it and try to push the gas through. But then it got very bad. I could see headlights coming up in my rear view mirror and the van started to sputter. I was pumping the gas pedal and the van wasn't reponding, but would intermittently respond by lunging and the pausing, just like the "bucking bronco." I managed to put my flashers on but I couldn't get off the road, as there was no shoulder and we were driving through a very hilly area with terrific drop offs. I am amazed that we weren't killed because we could have been, because then the van totally shut off. I managed to put in neutral and get it started again, only to have the same thing happen about four more times. A few times I managed to pull off the road, but had to continue to the next town, as there was nothing until then.

    We did manage to get to the next town safely and I am now dealing with getting the van fixed, HAHHHHHH!! My dealer told me "you should have gotten the extended warranty." He said the van was so far away, he wasn't going to get it. He recommended I have a service/repair place out in that rinky dink town look at it. He didn't even recommend a Ford dealer out that way.

    After finding this information, I realize that I had the van towed to the dealer in April 2009 for the same thing. My hubby went to move the van cause it was sitting out for a while and it was hard to start. It wouldn't stay started and the idle was very high and would rev up and then die out. He kept starting it and it would die. Then he managed to start it but it wouldn't go into reverse or drive. He had it towed to the dealer and on Monday they said it started right up, nothing wrong, NON ISSUE!!! Not to mention, every time I would run errands on rainy or wet days, the van was harder to start. It wouldn't catch the first or second time.

    Also, if I started the van with the a/c on it made a loud clunk sound. Even if I turned the a/c on shortly after starting it, same thing CLUNK. Amazing piece of junk. If they can't find the problem, there's nothing wrong. AMAZING! NEVER AGAIN!!! I could afford to fix it but I would never have been able to replace members of my family or, God forbid, leave my 17 yr old daughter without her family.
  • nadinebnadineb Posts: 190
    Make sure you report the problem.

    If it was raining I would take this print out to the dealer.

    Link for the PCM correction: TSB
  • anabelanabel Posts: 21
    Your right, Jim.

    Something really bad could have happened to your wife and kids stalling out in the middle of an intersection. There are such crazy drivers that are not paying attention to where they are going.

    We broke down twice. The first time, I wasn't as smart so I didn't know to go look up information regarding the defect. I was worried because we were lucky to have gotten to a place we could get help and a place to stay with three little ones. I am sure there are plenty of people just like me out there.

    The second time, I got curious because usually transmissions don't breakdown twice during the ownership of one car in my experience as an automobile owner. And Aamco told me it should not happen again the first time we broke down. Also, the place where we were stuck was very unsafe. We were in the desert at 112*F in heat with a 4, 5, and 7 year old. No one around, trash all around, you could tell there could be wild animals around us. Some strangers would come drive around and then drive off. We were so scared. And when my husband had to try to call from the call box which was about a mile away, we were left behind in the scary dark night. If something would have happened to him on his walk to the emergency phone box or to us while we were waiting for him, guess who I would have blamed without a doubt. Especially since it was the second time we broke down because of this defect.

    Because I was not so intelligent to do the research the first time and could not afford to sell the car or trade it in after the first transmission failure, do you think it would have been our fault for breaking down a second time? I bet that is the way Ford would have won that case if something would have happened to us out in the middle of the Mojave Desert in the dead of summer.

    I started asking questions and that is how I came to find this site and how to file with NHTSA and Safercar.gov. We have always been lucky in our choices of used vehicles and most of the vehicles have been Fords. This is the first major mechanical issue we have ever had in the 30 years I have owned a vehicle. This time was very different. I don't have any ideas how to inform other people like me to file. I have told other people around me that have Ford vans to look into it. I have also called and sent emails to "7 On Your Side" News in California as well as Texas. I am hopeful they will be interested in this story.
  • I was driving this evening back home from work on my mercury monterey. While driving all of sudden the car died and i was hardly able to move the van from Interstate 90W from middle lane to the shoulder. Since the time was around 6pm i called the Mercury dealership in Schaumburg, Il and was told there service department is closed. Since i dont know what exactly went wrong i was in the middle of no where. Meanwhile the State Police officer arrived since my van was on the shoulder of Interstate who called the towing company. Surprisinly and the worst shock I was charged $150.00 Plus 3 dollar per mile where ever i have to take my van. Meanwhile i called one of the store in my neighbor hood National Tire and Battery who advised me to bring the van to there workshop. After preliminary inspection they told me the transmission of my van is gone and its a huge cost to fix it. Now I am confused after reading all these stories about Dealer charging $1300.00 to repair the transmission where should i take my van to fix this problem. Since NBT dont repair the transmission I have to pay again for the towing to take my van from NBT to the repair shop. Please help and advise where should i take my car so I wont be waisting my money for towing the car from one place to other.
  • I did report it to NHTSA. Thanks for the link. I did have it towed to a Ford dealer. They've had it for 24 hrs and I haven't heard anything yet. I'm calling in the morning. Thanks again!
  • Did it just die or did it exhibit the lunging and non accelerance before shutting down? Did it crank or start at all after you pulled over? Had it been raining?
  • I personally took my van to a Mercury dealer. It was around the same price for them to do it when I talked them down a bit (regular customer) as an independent transmission shop (IE: A Jasper rebuilt transmission). My Mercury dealer had "rental cars" for $5 tops because they said Ford paid for the rest. Not sure if all Mercury dealers do this, but $5 for 3-4 days of a rental car still didn't take away the pain of the $3,260 repair bill for the Frod rebuilt transmission.

    If you take it to an independent transmission shop I would watch out for a repair that doesn't involve a total transmission replace - if you plan on keeping the van. I was told by the dealer that once the torque converter splines strip off the metal shavings float through the rest of the transmission making it pretty dirty. I am assuming this is what is wrong, based on your report from NTB saying the transmission is "gone".

    As far as towing goes, if you don't have AAA auto club, you can ask your car insurance rep if they offer roadside assistance, it is usually a minimal plan they tack on to the insurance - or sometimes credit cards do?

    When you know more, post it. Don't forget to call/write Ford Customer service and/or the NHTSA if you feel there is a safety concern.
  • nadinebnadineb Posts: 190
    First thing I would do is to phone the customer relations center at Ford. They are very aware of this problem, and DO NOT let them off the hook for it.

    Ford will work better with a Ford dealership than an independent transmission shop so for that reason I would take the vehicle to a dealership. The second time we had to have our van to the dealership the bill was reduced by five hundred dollars. The third time it died in rush hour of I95, my husband had the van towed to the dealership, and the told the tow truck driver to get his charges paid by the dealership. The dealership did pay the tow truck driver.

    They never did resolve the issues with the vehicle, but the amount we had to pay out was somewhat reduced.

    BE ASSERTIVE. THIS IS A FORD PROBLEM AND THEY NEED TO TAKE RESPONSIBILITY.
  • ghazal, I took my van to Atomic Transmission in Villa Park, IL last November when it died. They rebuilt the transmission for about $1,500. They were very good and I'd definitely go back to them again. They're pretty busy so you may want to call ahead to get an idea of how long it would take to fix.
  • I just got off the phone with the dealership where the van was towed to (without any assistance from my purchasing dealership) and they don't seem to find anything wrong with it. They said it starts and runs fine, that they've checked the electrical and yada-yada. I told them exactly what the van had done and I was told it sounded like a gasoline issue. I asked if it had rained out that way and they said it had been dry. I told them to look up TSB 06-14-10. They said they would and get back to me. I also e-mailed Ford customer service. Next I'm gonna call. I don't even want the thing anymore. Nothing wrong with it, it's a NON ISSUE? Not this time. They can have it.
  • Providing this magical information to the Ford service department resulted with the PCM being inspected and they made the replacements and repairs (without my authorization) for $200.00 total. I'm told that they are not sure if that fixes the problem because they actually couldn't find the problem to start out with.

    TSB 06-14-10 actually supercedes TSB 05-23-07 and updates the procedure and model years. Why is it that so many people are having their transmissions replaced when actually, the transmission driveablity issues are due to water entering the powertrain control module causing the harsh or delayed shifts, engagements, no reverse engagement and engine lean condition causing misfire and rough idle. No wonder Ford was able to post $1 billion dollar profit, all those trannies that were bought.

    Still gonna get rid of my Ford! :)
  • nadinebnadineb Posts: 190
    I have received three different price quotes for the information that I requested under the Freedom of Information Act. Each time it increases. I am beginning to believe that they do not want me to have the information. Wonder why?

    Now, I totally understand why Ford is permitted to put our lives in jeopardy and fleece us all at the same time. Our government condones it, or the government is totally incompetent.
  • olangolang Posts: 5
    I have a problem that the vehicle will not go. I took it to a transmission shop and they said there were several codes that showed up. They cleared them and it was fine for 2 days. I then took it back and was informed that it was not a transmission problem. I then called Dobbs, they told me that it was a dealer problem. The dealer said it was the powertrain module. Due to the fact that the seal was no good and water got in it. We had had rain for several days.
    Well 2 weeks later was driving down the highway and when I went to go from a stoplight it wouldnt go. I had to be towed back to Ford. What is the problem?????
  • olangolang Posts: 5
    Is this on a Ford? If so how did you report it to NHTSA?
  • has an attorney taken this case, if so does anyone know of any information for this class action. thanks any info will be great.
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