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Ford Freestar Transmission Problems



  • nadinebnadineb Posts: 190
    Edmunds is wonderful. It helped me realize that I was not the only one with the problem, and assisted me in finding some resources to file a complaint.
  • I'm not sure why just the 04 and 05's either. Our 06 has had the transmission fail twice now. I live in fear of us be injured or killed. It's our newest family vehicle and we still owe on it, so we're stuck. I just remain prayerful and hope Ford does the right thing.
  • nadinebnadineb Posts: 190
    I would not count on Ford Motor Company doing the right thing for the consumer without a legal team forcing them to repair their problem. If they had intended to correct this, it would of been long resolved.

    Ford products will no longer be in my driveway. I have seen firsthand how poorly Ford respects their customers so I will honor them with the same respect. Ask me about my Ford 2004 Freestar Van!
  • Those of you who have had more than one transmission failure on the Freestars have me really worried. As I drive a lot and most of the time alone I do worry if my transmission should fail again and try to think of all the scenarios that I could place myself in. It doesn't keep me from driving but it is always on my mind. As I have stated in previous posts I have written Ford for the 4th time and copied NHTSA as well as The Center for Auto Safety. To date I have not heard from anyone except a lawyer soliciting for a class action suit. I will not give up, however, but will keep the pressure on Ford Motor Co. They owe all of us an explanation plus either a recall or reimbursement. Good luck to you and all the others who have experienced the same.
  • My letter to NHTSA was returned today by the post office saying I needed a specific name and room number. I sent it to 1200 New Jersey Avenue, SE, West Building, Washington, DC. They blacked out the zip code and bar coding. Does anyone have the name of a specific person and their room number? I would appreciate hearing from anyone with requested info.
    P.S. By the way, I returned today from a trip and listened to a recorded message from Ford Motor Co. (same as several weeks ago) saying if I had any questions just to call them. Oh, by the way they will not reimburse me for the repair. I am not going to waste my time calling customer service again and then receive a stupid, senseless evaluation of the phone call.
  • ftfclubftfclub Posts: 14
    The address that we have is.....

    Stephen McHenry
    Investigator USDot
    NVS-213 Room W48-308
    Office of Defects Investigation
    1200 New Jersey Ave., SE
    Washington, DC 20590-0001
  • ftfclubftfclub Posts: 14
    The address that we have is.....

    Stephen McHenry
    Investigator USDot
    NVS-213 Room W48-308
    Office of Defects Investigation
    1200 New Jersey Ave., SE
    Washington, DC 20590-0001
  • Thank you very much for the info. I will get it back on its way pronto!
  • Is there any way as a group a class action lawsiut could be started against Ford. Surely someone here is a lawyer or knows of a good one!
  • jgenovesejgenovese Posts: 220
    I feel your pain. My experience with Ford's "Customer Relationship Center" was maddening. It was obvious that they were reading from a script and that, no matter what I said, they would have one of many company sanctioned responses that all, inevitably, would have the same result; THERE IS NOTHING WE WILL DO FOR YOU.

    What a bunch of cowards. My family was put in harm's way by their defective product and I had been a Ford customer for 25 years and they could not have cared less.

    I guess everything I have ever been taught about building a business and cultivating and keeping customers was wrong. I guess Ford thinks that 25 years of loyalty and the future business they have now lost from me, (I am only 43), and my family which is very large in number, is dispensible.

    What a shame. How different it could have been.....
  • jrodimonjrodimon Posts: 6
    I got my Van back last week after $2800 to replace my transmission. Now the van misfires, backfires and stutters. I remember it doing this just before the transmission died. The van ran great for 3 days then it got cold and rainy and the vehical is now bucking etc. It has not stalled out but feels wrong and sounds bad. I have spent $4500 in the past in two months with this car. Transmission, Binding Steering, tires(wore out in one year), sensors and vacuum hoses havbe all been changed. I need a real fix before I go broke. :lemon: :lemon: :lemon:
  • More than likely it's water getting into the PCM. Same thing happened to me and they had to reseal it so water would not get in. Make sure you have them open up the PCM to see if there is water inside (probably is).
  • cbark77cbark77 Posts: 1
    hey im having the same problem but I cant seem to find any site that can help me locate the PCM or the TSB if you still have the instructions or know how to locate them please contact me it would help alot
  • bobbijobobbijo Posts: 9
    Try message #941 in this stream. These are the instructions we used to check ours out. He does a good job taking you step by step. It is actually pretty easy to get in there & check it out. Someone also posted a link to some pictures of a water damaged PCM which I found interesting--that link was also in this stream somewhere but maybe it would be quicker to just use your browser to search for pictures--I have learned a lot about my van that way! But you will be able to tell if there is moisture in there or not--even if water doesn't pour out, carefully take the PCM out of the cavity & stick your hand inside. The 'ceiling' of my cavity has a fabric-like liner that would feel damp. My mechanic said even a little moisture is bad so even if you don't get a waterfall you may still have water gremlins. Good Luck! At least this fix isn't as expensive as the torque converter/transmission!!
  • Today I received my second written response from Ford Motor Co. While they thanked me for keeping them apprised of my situation they have provided me with a final resolution (nothing) and therefore this response will be their last written communication on the matter. What a way to treat a loyal Ford customer.

    I would ask EVERYONE that has had a problem please, please write to Ford Motor Company more than once if you have to. Let's inundate them just as we inundated the Congress phone lines this week. Customer service sends out form letters and when they call you can tell they are reading from a script.

    In the next few weeks let's start bringing this to the public's eye as I am sure there are many Freestar (and other models) problems that have not been reported and would certainly make other Ford owners aware of the problems.

    Thank you.
  • lsagolsago Posts: 1
    Have had van since Sep 2005., now with 109,000. No problems till lately.
    Same problems everyone else relates. Loss of power with no warning. No reverse.
    Will jump, buck, and chirp like a bird. In to dealer several times. Have had sensors, PCM , etc replaced. They "dry out" PCM, fabricate a shield, and say I am good to go. Still back to them as we speak. A very scary and unsafe situation. I am in fear of my and family safety to drive it from the dealership. Svc mgr advises he was unaware of any such problems. I directed him to the internet to learn more. Ford produced the Freestar from 2004-2007 model years. I see no complaints for 2006-2007 models. Seems maybe Ford fixed the problem. Trying to figure what to do now. Know of anyone who may have installed a 2006-2007 in an
    earlier year model ? Would it work ? Picking mine up again this p.m. Will advise all of outcome.
  • drhmthdrhmth Posts: 6
    Please, please be sure that you are reporting your problem to the NHSTA. There has been an ongoing investigation since last fall but they need to hear directly from all those affected, one by one. If any of you believe that Ford/Mercury is going to step up to the plate on this, I'm sorry to say you are wasting your time. Please go to the NHSTA web site and they have a place where you can air your grievance.
  • I have written NHTSA and the Center for Auto Safety. However, I am continuing to write Ford regardless. I have not heard from either of the above.
  • tervmomtervmom Posts: 12
    Transmissions problems are in all years of the Freestar. The 2006 & 2007's just don't have as much time on the road. My 2006's transmission went out at 47,000 in March 2009. NHTSA investigator told me (after I sent him a letter making sure he was including 2006's in the investigation) that the investigation is open to later years, too.
  • Thanks for updating everyone. We have a 2006 that has failed twice! I did worry that we would not be included. I don't have a lot of hope that Ford will do the right thing. HOWEVER, unfortunately, it's not if but actually WHEN someone(s) die or are seriously injured, I want there to be as much evidence of this as possible.
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