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Ford Freestar Transmission Problems



  • jgenovesejgenovese Posts: 220
    My Ford dealer did the same thing to me. They called me right at the close of business so that there was nothing I could do and no one else I could talk to at least until the next day. This seems to be a common tactic throughout the Ford organization; lie, delay, stall, lie some more, obfuscate, and just plain beat you down until you go away. We can't give them what they want and just go away. We will be looking for your next post.
  • jgenovesejgenovese Posts: 220
    A mouse? I suppose anything's possible.....Thank you for contacting NHTSA. You are absolutely correct. Something does need to be done before somebody gets killed. As I have said all along however; this could already have happened and we just haven't heard about it yet. Keep up the pressure. Keep spreading the word. Contact your local representatives. Contact your local media and your local Office of the Attorney General. I would say don't waist your time with the BBB because they are in bed with Ford however; in order to preserve your rights, you may have to exhaust all available remedies prior to suing. I have jumped through all of the hoops and am just awaiting a decision/opinion from my AG before I proceed in court. Ford needs to understand that they can't wash their hands of this catastrophe. This is no longer, (never really has been), just a matter of money. Lives are at stake. Working families and loyal (previously) customers deserve better than that.
  • I called the 800 number this morning and talked with someone named Dawn. She ofcourse took all of my information and then put me on hold for 15 minutes. When she came back on the line she said she would have to do some further research and call me back before 4:30pm this afternoon. I am really anxious to see what she has to say. I have been driving a rinky dink rental car for almost two weeks now and am ready to get my van back. I sincerley hope everyone can form an alliance and put a stop to Ford and their unreliable "transmissions". I am also ready willing and able to file a class action law suit!
  • I just heard back from Ford and they will not authorize any repairs. They are claiming that my extended warranty coverage is not up to them even though they sold it to me. I asked for permission to record our conversation and the supervisor "Steve" refused. I asked him why he was refusing if he was telling the truth and he would not answer that. I aked him how many people had the same problem and he would not answer that. Basically he told me that Ford will not release any information to us. I told him that the lawyer would be able to get all of that.
    They are so sleazy. I want to get these s.o.b's so badly! Talk about a bunch of crooks. Ok people, what do we do next? We are going to have to start communicating about what states we are in, etc. We need to get some press coverage so that we hear from more people. Any suggestions? I contacted 7 On Your Side here in the DC area but I won't hear from them for a while. Let's get going on this asap. Does anyone know how many people it takes to get a class action lawsuit going?
    Let me know what to do next. I am so mad! I want to make Ford pay for all of our transmissions and the hassle they have put us through!
  • Did you ever hear back from Ford? As I said in a previous post they told me that there is nothing they can or will do to help. I have never been involved in a class action lawsuit so I am not exactly sure how to get started but I do think it is our only hope of getting Ford to do the right thing.
  • I dont know how to do the class action either, but my P.O.S. freestar is still sitting in my driveway. the trans went out before christmas, and I dont have the cash to get it fixed. yet I still make payments on the junk.
    It just drives me nuts, that ford know knows about these junkers, yet does nothing. :lemon:
  • My van is at least paid for but it is sitting at Kip Kilmon's Tysons Ford in Vienna Virginia waiting on the repair. I have decided that it is time to use the names of these dealerships that are pretending that they have never heard of this situation before.
    It would drive me nuts to be paying for a van that is not working due to a MANUFACTURER'S DEFECT. I just received the complaint form from the Virginia Attorney General's Office. I don't know if you have contacted your state's AG yet but I do know that is a good place to go.
    I have a call in to a friend about a recommendation on a good Class Action attorney. I will keep everyone informed as to the situation. If anyone has already contacted an attorney let us know what the best form of action would be.
  • The week before Christmas the transmission in my 04 Freestar went :( I filed the report on the NHTSA website and dropped a new transmission in the van. Blah.
    We didn't use a Ford Part - it's a Jasper with 100k mile warranty.
    I'm so angry with Ford and their lack of response on this issue.

    I'm also in NoVa and would love to participate in a Class Action lawsuit against Ford.
  • I had my 04 Monterey at two different NoVa dealerships. Jerry's Ford in Leesburg and now Kip Kilmon's at Tysons. Both of these places acted like they had never heard of this before. Did you get the same song and dance at your dealership?
  • We had it towed to our Mechanic who has a bud at Sterling Ford & he reported that Ford was aware of the issue but not compensating - he said the best we'd get is 10% off parts, but they'd scorch us on labor.

    We had our Mechanic fix it bc we didn't want a "no-good" Ford part (duh) and I love and trust my mechanic.

    We replaced the transmission and the radiator for $3500.
  • I live in Sterling and that is where the tow truck was supposed to take my van. I wish he had because at least someone honest works there. If any of these mechanics would have just said that it is an ongoing problem but Ford won't fix it I would not have been so angry. What makes me so mad is that both these mechanics SWORE they had never seen this before.
    Obviously we need to get a class action suit going. I was at Claude Moore Rec center today and saw another Mercury Monterey. I was thinking that maybe I could print out a bunch of forms about this problem and this website and leave them on all Ford and Mercury Minivans I see parked anywhere. Up at Dulles Town Center, at my daughters' school, etc.. I wish I could afford an advertisement in the Post or USA Today. I have no doubt we would find 100's or 1000's of us out there.
    Don't forget to call the VA Attorney General's Office. The number is 800/552-9963. If they get two complaints in a single week regarding the exact same problem I bet that would get their attention. The guy I spoke to was very aware of Ford's horrible customer service reputation. He was very open to looking into this.
    Please keep me informed. It seems as we are neighbors. If there are two of us this close imagine how many there must be all over the country!
  • I'll call the Attny General tomorrow.
    Anyone I should ask for in the Attny General's office?

    Did you get your van fixed?
  • I talked to a gentleman but I did not write down his name. I feel like an idiot. I did get the impression that it is a one man operation. I think if you call there and ask for the guy in charge of consumer services you would get this guy. If you get his name let me know.
    My van is still up at Tyson's Ford. I have to call the extended warranty people and fight with them next. Ford sends you all over the place talking to so many different people that you end up getting frustrated and just paying for the repair yourself. My van broke down on December 15th. I was driving down Potomac View Rd when all of the sudden it slipped out of gear. I pulled off onto Hampshire Station and called for a tow. I had just come off the Toll Road. I had both my daughters (ages 7 and 9) in the car with me. Can you image if this had happened while going 60 mph! Unfortunately someone is going to get hurt or killed and Ford will act like they have never heard of this. Let's face it. Minivan drivers have little kids. Ford does not care.
    Let me know if you talk to anyone in the AG's office. At first the lady just said she would send me the form. Then she said heard how bad it was she said she wanted me to talk to the guy and connected me to him. I can't believe I didn't write down his name. I was so pumped to have someone finally listen to me and I just forgot to write it down.
    Take care and good luck.
  • jgenovesejgenovese Posts: 220
    Now we are getting somewhere! This is exactly the type of communication/cooperation that it is going to take to get this issue the attention it deserves and expose Ford and the entire Ford organization/network of dealers for the sleazy, fraudulent, and flat out dishonest thieves that they are. I am in Annapolis, (Koons Ford are you paying attention now?) so, the logistics of getting together on this should be relatively easy as far as getting a class action going. I think we should try to get some sort of internet petition together and get as many people on board as possible so that when we do go to an attorney, he/she will see that this is very real and will be worth their while. We should continue to use this site because, as we communicate with eachother, it will reach more and more people. At some point though, it might be a good idea to meet in person at a mutually agreeable location to brainstorm and set up a better - coordinated strategy. In the meantime, keep spreading the word. The fliers are an excellent idea. Every Freestar/Monteray owner deserves to know that they are driving a defective vehicle that could fail at any moment and possibly get them killed. NHTSA, are you paying attention? Let's keep this going people! These are family vehicles. Lives are at stake.
  • I agree. Lives are at stake. I am going to work on a flyer. I think we will also need to develop a new webpage devoted to this problem. Does anyone have any experience with webpage development. I do not but my husband works at AOL so I am pretty sure I can get someone he knows to help us out. I think that the better organized we become the faster and further we will go. I agree about meeting in person. This is not the forum to exchange name and phone numbers but we need to find a way to do that. Any suggestions?
    I am so glad we are getting this going. This is the only way to get this done.
    Thanks so all.
    Kelly (I figure first names are safe at this point:-))
  • jgenovesejgenovese Posts: 220
    Webpage is a great idea. I am not very savvy in this area so any suggestions are welcome. I say we get together soon and put our heads together, exchange contact information, and formulate a cohesive, workable plan. I will defer to you as to a place to meet. I am generally available in the morning as I work the 3P-11P shift however; some mornings I am in court, sometimes not with alot of advanced notice. We will be coming from Annapolis so, anywhere right off of 495 would be good. In the meantime, keep spreading the word and getting our message out there!
    Jim and Michelle
  • My Freestar died on Freeway overpass back in November. Same problem as everyone else. I bought my van at Stillwater Ford and had it serviced at Forest Lake Ford. Neither dealership had ever heard of the problem before.
    I jumped thru Fords hoops and even complained to the service managers of both dealerships and the owner of one. No financial help. All said I should have bought the extended warranty. I have never bought an extended warranty because I never have felt that it was necessary. I will contact my AG next week. [jennifersmith] who was driving the kids back from Duluth must also be from Minnesota so I hope she too will get a hold of the MN AG at (651) 296-3353 or (800) 657-3787.

  • Karen_CMKaren_CM Posts: 5,020
    I've been following the posts here and sympathize with your dilemma. I had the displeasure of owning a Windstar and have never considered another Ford since.

    I'd like to suggest that a good way to document what's happening with your issue would be to create a blog about it on your CarSpace page. Others can then comment on your blog. You can add entries as often as you like and send/post links to it.

    All registered members to the Forums have a CarSpace page available to them. All you need to do is click on "My CarSpace" in the top left navigation bar. If anyone has questions, please send me an email. Click on my screen name for my address.

    Here's my page: :)

    Community Manager If you have any questions or concerns about the Forums, send me an email,, or click on my screen name to send a personal message.

  • jgenovesejgenovese Posts: 220
    The dealerships are LYING to you. Ford is and has been WELL AWARE OF THIS PROBLEM. The fact that they recommend a transmission fluid flush and fill at 30K is the first clue to this. The change is not recommended because it would prevent the failure, it is recommended so that when the inevitable failure occurs, they can blame it on the manufacturer of the fluid as they did in the case of an earlier post. Another reason they call for this ridiculously early flush and fill is that they can blame you for the inevitable failure if you do not have it done. When my transmission expert, a retired Ford technician with over 20 years of experience, pulled my transmission, I had him document the quantity and condition of the fluid that came out. Both the quantity and the condition were more than adequate to do the job it is required to do. The failure was due to a DEFECTIVE TORQUE CONVERTER that I believe Ford knew was defective when they built it. Please stay in this fight with us and spread the word. Do contact your AG. Stay tuned to this page. We need to stick together on this. In the meantime i am going to look at the suggestion in post 151.
  • My brother-in-law is the general manager of a major high end car dealership here in Sterling. He told me that in some states (not Virginia) you can get a list of who purchased specific automobiles. He was pretty sure that Maryland was one of those states. If that is true that would be a major place to start. I don't know how much mass mailings cost but I don't think it is much. I don't know how to find out which states provide that kind of list but I would love to find out. I have been working on the flyer to hand out. That might not generate much response but any is better than nothing.
    Also, my brother-in-law is going to try to contact his cousin who used to work at a Ford dealership and see what he knows about this problem. That is really who we need. Former Ford employees who would be willing to talk about this.
    I can meet any time during the week while the kids are at school. How many of us live in the NoVa, Maryland, DC area? Let's decide on a mutually convenient place and go from there.
    Jim, since you live in Maryland you might be in the best position to get the list of ford/mercury minivan owners. I am not sure if you need to be a resident of the state or not.
    Last, do you all want a blog or a website? I don't know much about either so I will defer to all of you. I can get either set up. I think that should be our next step so we can give that address out in our flyer/letter.
    Thanks again everyone. I am really excited about finding all of you.
    Take care,
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